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Scripting Approval Rule is throwing error and not working. The Logs are correct ( comma seprated sys ids as expected) but approvals are not triggered. Please help me here.

Hi Guys, Need to Help to trigger approvals from "Approval Rules" scripting of  "Ask for Approval" block of the Flow. Till Line number 10 ,everything is correct and we are able fetch list of sys_id's which is expected. No Approvals are seen in RITM'...

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Resolved! Create change task from fix script

Hi everyone,  I need to create change task on following condition matched change requests: I have already made changes in workflow, so new created change requests will have desired change tasks. Now I have to create change task on already created cha...

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Enkhdalai by Tera Expert
  • 887 Views
  • 3 replies
  • 0 helpfuls

Does Service NOW record the date when an incident (incident table) or a task (sc_task table) is assigned to an 'assignee'?

Hi,  For tickets (either incidents or catalog tasks (we call them requests)) is there a date field on the ticket that is set when it is assigned to an employee user id, re:  assignee?  There are two ‘open’ date fields, for both types of tickets.  The...

Mike Rivney by Tera Contributor
  • 1437 Views
  • 5 replies
  • 4 helpfuls

Schedule job not running autometicaly

Hi Community, We have a scheduled job which is scheduled daily at 5 PM which is not running autometically every time I have to execute manually by clicking Execute Now button. Any help would be greatly appreciated. Thanks, Pihu  

Pihu1 by Tera Contributor
  • 1022 Views
  • 8 replies
  • 0 helpfuls

How to copy the email adding work notes?

for all changes in  in the Review State that awaiting approval for which  Actual End Date passed at least 4 months ago a notification with a request to approve the change and progress it to the closure (template should be used) will be sent to the ap...

Shashi K by Tera Contributor
  • 950 Views
  • 2 replies
  • 0 helpfuls

Need to show variable in new section of RITM

Hi All, I have a requirement to have a different tab in RITM form for a group of users. Now the question is is there a way to show only few variable in that tab to work on? In the DLCM tab I want to show few variable which are visible and mandatory ...

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