How can I get a list of tickets associated with a user
How can I get a list of tickets where the user is either the Requester, Requested For, Assigned To. Basically if a user is associated with a ticket in any way.
Forum Posts
Resolved! How to set due date on sc_task using workflow but after the generation of catalog task
Hi All, I am having a requirement where I need to set the due date of the catalog task when a field value changes in RITM. Until that time due date should be empty 1. Create a request in service portal 2. Req, RITM, Sc_task are generated via a workfl...
What do I need Taxonomy Layers for?
I am starting off to create our IT Portfolio. What is the benefit of creating different Taxonomy Layers? To me, it seems they are rather getting into my way. When I create a node on Layer 2 or 3, I always need to create a parent node - that would be ...
I'm using postman and trying to create record in servicenow.. but I'm getting error as "user not authenticated"
I'm using postman and trying to create record in servicenow.. but I'm getting error as "user not authenticated" For instance SSO was enabled.. i.e., Okta.. so what things I need to take care?
Help with external users create incidents from service portal?
Hi all, I have multiple different customers who wish to have access to create incidents via service portal. Customer name should show their company name only not others. They should also see the status of their incident on the portal. Can any one pro...
Resolved! In catalog item we have used multi row variable set (MRVS), while submitting the form in RITM MRVS is populating but in SCTASK it is not showing, i want to display the MRVS in SCTASK level
In catalog item we have used multi row variable set (MRVS), while submitting the form in RITM MRVS is populating but in SCTASK it is not showing, i want to display the MRVS in SCTASK level
Resolved! field changes capturing twice in activity log
In the activity log, I see that information of custom field changes such as "Requested for domain" is captured. But in the activity log it is capturing twice and not sure what is the mistake . When I'm updating the work notes it is capturing only o...
Resolved! Cancel workflow using RITM
Hi, I am trying to create a business rule that is triggered when a field is changed in a certain table. The business rule is supposed to cancel the workflow running on a specific request that uses the record. So the "current" is the record in the t...
Resolved! How to add 1minute to current time using to date time field?
Hi Team, I want to add 1minute to the current date time field, please help with script I tried below not working var gtime1 = new GlideTime();gtime1.addSeconds(60);
Resolved! How do I send email notification 14 days before variable end date for a catalog item?
I have a need to send an email reminder notification to users 14 days before the variable end_date for a service catalog item. If the end date is 4/11, I need an email reminder to send on 3/28. How would I accomplish this? Thank you.
Resolved! Need help update Asset field ( assigned to) with current Requester
Hi all, Thanks in advance im looking to update Asset field (Assigned to) with current requester from Service Portal, so far i only use one variable (asset_for_me) and of course Assigned to is depending on current state need change it first automatic...
How to extract export all the audit (field history) updates made to the all items in cmdb_ci_computer table? (for all Workstations devices)
Hi all, Does anyone have a method to export of all the audit (field history) updates made to the all items in cmdb_ci_computer table? (for all Workstations devices)? I have tried to access to the list of sys_audit table, but this appears to only be a...
How to create a field level ACL for currently logged on user in Sys_User table?
Hi, How to create a new field level ACL to allow the currently logged on user to write to the field. The field is on sys_user table. Thanks Syed
Filters in dashboard show specific Months?
Filters in dashboard show specific Months? . Let me know weather it is correct or not?
