Hi, I have some users who should handle sc_task records which are assigned to them.After I granted some roles, they can see their tasks from Lists page on Agent Workspace.However, they can't see "My Work" section on home page like an administrator. ...
We have a New Hire Order Guide. Managers are asked to complete the form prior to the new hire's start date. In this case, start date is ~1mo out.Manager could not find user in Requested For variable drop down list. User is listed as active in sys_use...
Hello, Similar to this question recently posted on community.service.com, I am getting an error which says: Context:Our servicenow admins did some work on our dev environment. Prior to this I exported my catalog item work to xml. After the admins m...
Hi Experts,Requirement is email validation .That should any email addresses noted in the "Email addresses" field when scheduling a report to be sent must end in company.com or servicenow.com."Email address" field is not a catalog variable. It is a f...
Hi guys, I am trying to build a script that would generate multiple approval requests according the user selection of a list collector variable type. What I have so far, is generating all the approval requests at once, so what I need is to the script...
Hello, I want to hide label type question on catalog form . I have already used these all methods g_form.setDisplay('variable', false); g_form.setVisible('variable', false); $(sys_id).hide(); g_form.setLabelOf('variable', false); but nothing is w...
Process FM Costs Scheduled job not setting the next Process date on Rate Card Cost(fm_ci_rate_card_cost). The Last process date is also not getting Changed. Process FM Costs scheduled job runs daily. New Expenses lines not getting created for the Ra...
For instance, I want to predict the assignment group. If solution_A does not provide a prediction for assignment group, I want solution_B to predict assignment group.
Hi All I have multiple groups and multiple users when user raise request for add into some X two groups, how we write a script in workflow. how to automate assign user into group through catalog item. Regard, Tharun
Hello, I'm curious if there are any 'side effects' of deleting/disabling an assignment group. What is mean is, will it affect historical data (incidents, changes, problems, reports, knowledge articles etc) where that assignment group was used afterwa...
I want to put limitation on "Template" created by any user and that template should not be editable by anyone except the creator should be available if selected "global "but read only for all users
We have a requirement where client doesn't want us to clone the instance from our Base instance to target instance due to some security constraints. So I do like to know is there a way of copying the whole instance to another without cloning? or can ...
Hi, We have a custom application which consists of a single table for one of our business units to log and track their own tickets. This was created as a simple ticket tracking app, but now their requirements have grown and they would like to start u...
We have a company website that all our users can log into and I was just curious if it would be possible to get the chat icon that shows up in the service portal to show up in that website too?
My next project is related to survey management , can anyone please explain brief what is it how it works and what to learn to work on it.
