Resolved! How to know the related list tab name
How to know the name of related list tab? I mean unique name
Forum Posts
Send a CSV export to a third party file path using REST API
I have a requirement wherein i need to extract csv of location and send it to a third party endpoint available through REST message POST request upload. I suggested Export Sets but they require only though REST message. Could you please help me. I ha...
Resolved! Virtual agent - get actual interaction record in the topic
Hi, we are working on creation of incident from the virtual agent topic. We have created our custom field "Parent interaction" on incident and we would like to have this field populated with interaction, which is created automatically when user init...
Flow designer not updating stages in Requested Item record
Hi everyone, Can anyone suggest remediation to update stage in Requested item record via the Flow designer. Read lots of articles and ServiceNow support links followed every possible suggestion but Flow designer does not update the stage in Requested...
Resolved! how to make the rejected comments visible to the requester in service portal as well as work notes?
how to make the rejected comments visible to the requester in service portal as well as work notes? @Ankur Bawiskar @shloke04 @Mark Roethof @dvp @Anil Lande @Jaspal Singh @asifnoor
Showing an Alert when we add attachment to any catalog item from the portal.
When we add an attachment to any of the catalog item from the portal it is showing me an alert. But when we are attaching the attachment from the try it after opening the cat item from the maintain item menu it is not showing the alert. We have to ...
Hide display name in reference variable
Hi All, I have used the following filter in variable attributes for custom table field ref_auto_completer=AJAXTableCompleter,ref_ac_columns=u_group_approvers,ref_ac_columns_search=true,ref_ac_display_value=false My requirement is to di...
Open UI16 URL from Agent workspace
I like to open UI16 URL from an UI action in Agent workspace. I have a UI action "Create Security Incident" in an Incident form. By clicking the button it should redirect to Security Incident new record creation form in UI16. I used below line of cod...
Resolved! Sub category is not populating
Hi , we have a catalog under which we have added Something is broken as category under it we have added Report an Issue (record producer which generates Incidents when submitted). The issue is when a category is selected , sub category is not getting...
Project/Task Tracking in ServiceNow
We have an out-of-the-box instance of ServiceNow Incident and Problem Management modules. We are looking for a way to track time spent on projects and other tasks using the incident module or the problem management module. Does anyone have any ideas ...
Attempting to update RITM through Approval Record in Flow Designer
I'm getting an error when I attempt to update the RITM of an approval record. I have a Flow that is triggered off the approval record every day. At the 30 day mark, it rejects the request in the approval record. However, it will not automatically upd...
Table value not visable in List View or Reports
I have a custom table with several fields that we have been using for over a year now. I just noticed that I'm not able to show one of the values in a list view or in a report. I went into the List Collector and was able to find that value but the o...
The email activity log visible to external users on Portal for Case
Though the property "glide.ui.activity.email_roles" has only 3 roles but on portal, it is not working as expected, external users are able to see the emails log on the case.
Email template get the URL field with link
Hi All, We have one field contain URL value in Incident communication task.Have to get that URL field in email template.Could you please suggest.
Resolved! Populate UI page with User name field value
Hi Community, I'm using a UI page on user record, the UI page has a field called user name, when the UI page is opened I want to populate the username with the current user record name. any help in script. Thanks in advance. Please find the attached ...