var mvrsvalues= JSON.parse(g_form.getValue('mvrs_name')); g_form.addInfoMessage(mvrsvalues) is it not possible to get mvrs json in catalog client script ? I'm just trying to log the json string and it doesnt work, trying in onchange of a variable...
I'm unable to retrieve MRVS data from onsumbit client script. I have a requirement to get the total value of seats into a variable outside of MRVS. I'm using on submit client script. Below is the code which I tried function onSubmit() {var gr = g_for...
I am unable to view the Insert and Insert and Stay option on right click of the incident header. Please let me know how do we enable them
I need to look First Call Resolution and see those items marked as true/false if they need to be changed. Can anyone tell me where to find the table?
Hi team, Based on location, choices should appear to user. I am using client script but doesn't work as expected. There are 4 phones (Apple, OnePlus, Oppo, Redmi). Few countries like INDIA, Korea, Malaysia, china (8938b7111b121100763d91eebc0713ec,4d3...
i have gone through wiki, but i didnt get any idea. can anyone explain?
Hello Everyone, I have a task where I need to show error message WHEN user tries to update an incident's state to resolved and there is an incident task whose state is open. Can someone guide me for this. Regards, Anand.
Hi, I added a field (from Request) to the Catalog Task form using 'Form Layout' : At the Request level, the field is editable but in the Catalog Task it's always ReadOnly, i checked Dictionary, UI Policies, Clients Scripts, ACLs but found nothing. R...
I want to configure on-call schedule on monthly basis. For eg. For 1 month one person will be responsible, for second month other person and so on. There are 4 members who will be responsible in total. How can I achieve this? Any help will be appreci...
Hi Experts, I have created a Label(week_off) and created 7 checkboxes (variables name:mon_day,tues_day,wednes_day,thurs_day,fri_day,satur_day,sun_day) How to check the checkbox of mon_day & tues_day by using the scripted rest API? The following value...
Hello! I've got 2 different email notifications (one on the left and one on the right in the screenshot). The body content for the one on the left isn't centered but the right one is. The right one has additional coding, but I'm not too sure how to a...
Recently I am seeing a Function field option while creating a field. Just wanted to ask what does it exactly do.
Hi, I'd like to know how you handle requests where additional input of the user might be required. Here are two examples I just recently encountered: 1. A customer wants requesters to be able to change the initial parameters of the request. In the si...
I'm attempting to create and\ Incident report that will include a direct link URL to the INC in SN. My reports are formatted for Excel. Thank you in advance for any help you can provide. Steve
I need to create a communication task automatically when any incident is promoted to Major incident,I have created a business rule for the same it works as expected for incidents which are manually promoted to major incident but it does not work for ...
