Forum Posts
Resolved! How to add three column in a catalog item
How to add three column in the servicenow catalog form.
Resolved! Require an incident for emergency change
If someone is creating an emergency change we want to require at least one incident is added to the Incidents pending change related list. I am think this would be a business rule but I am not sure how to reference the related list.
Resolved! Agent Workspace - OOTB Email Client - How to delete a saved draft?
Can you please explain me how to add Delete button on OOTB Client Email in Agent Workspace? I know you can go on Classic in the table and delete them but would be very nice and logic that agents can delete their drafts on AW Side. Check attached scre...
Resolved! "Temporary Password" automatically expires after 72 hours
Hello, had a question that im stuck on for the temporary password to automatically expire after 72 hours after the new user has been sent their passwords to log in & would have to request a new one since it expired if its after 72 hours. I tried goin...
How to call scripted rest api in workflow
Hi, I created scripted rest api and provided endpoint to 3rd party.. how can I call scripted rest api in workflow. Once the response is success then only workflow process further
how to Find all active incidents where the category is software or hardware in Glide Record?
how to Find all active incidents where the category is software or hardware in Glide Record?
Resolved! How to add Resolution Notes on the Incident Form
In my personal development instance there is a tab for Resolution Information. Using the Form Design tool, I have been able to add this tab back and all the fields but the Resolution Notes field. It shows it is the "close_notes" field from the task...
Multiple service portals or 1 service portal with multiple service catalogs?
Hi, I am in the process of creating 4 additional service catalogs, 1 for each department. We already have a service portal for IT. My idea is to have 1 portal, then a page for each catalog, IT, Finance, Accounting, etc. Is this the best design? Would...
Work Notes mandatory when problem goes to closed state when we click re- analyze UI action?
When we click on re-analyze UI action, when problem goes to closed state, work notes should be mandatory.
Resolved! Transform script not working properly.
I have a field from which I am trying to push a value to target table but it is not working see screenshot.
Resolved! Create a record in a table using flow designer which should take input from the request?
Hi Experts, I am trying to create a entry in table which should take inputs from request i submitted. I have used trigger as service catalog and created below flow. Here record is not inserting. Please help me.
How to add due date 7 days after the current date on RITM
how to populate due date value in "Due date " field which would be 7 days after opened date (current date and time). time should also populate as per JST 17:30 in due date field . Please help . Thanks in advance.
Resolved! Update Catalog Task's "State" upon closed complete/closed incomplete after SAVING
Thank you for your help in advance! Problem: When a state is updated to "closed complete" or "closed incomplete" by the agent without saving it greys out (changes to read only). Agent has to refresh the entire page if he/she accidentally selects one ...
How to Restrict users for List collector?
Hi all, In my catalog item i have 2 variables variable 1 - select matter: refers to u_matter table variable 2 - folder permission (type-list collector)- refers to user table i have a table(matter details) in my instance with following details My r...
