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How to add a condition in Visual task board

Hi I want to add a filter condition to the VTB for catalog task to get the cards which are closed complete for last 2 weeks but now filter is taking all the records. How to add filter here please suggest thanks

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Sravani36 by Tera Expert
  • 667 Views
  • 1 replies
  • 0 helpfuls

Look select box variable options are not showing in UI Policy

Hi all, I have a catalog item with Lookup Selectbox variable called Change Type referencing to sys_choice table and with a help of reference qualifier the variable is showing only few choices in the form.  The issue is: if I would like to create a Ca...

YRK by Tera Contributor
  • 1375 Views
  • 8 replies
  • 0 helpfuls

Resolved! Give some scenario's of the Client script and Business rule

Give some scenario's of  the Client script and Business rule For Client script : 1.On cell edit , 2.On load 3.On submit 4..On change For Business Rule: 1.Before 2.After 3.Async 4.display   This will be  helpful for further process Thanks

Basha4 by Tera Expert
  • 1597 Views
  • 3 replies
  • 1 helpfuls

Cause Code list update

Hi, In order to accurately capture root cause and reflect our current process, the available Cause Codes for Problem tickets (under the Analysis Information tab) need to be changed to:System Capacity/ Resource ContentionConnectivity FailureComponent ...

Resolved! List of available (online) live agents

Hello. I have a queue of live agents configured in virtual agent. Is there an easy way to know which agents are currently online, ready to receive chat messages from end users? Thank you.

Rafael Pinto by Tera Contributor
  • 1913 Views
  • 3 replies
  • 7 helpfuls

Resolved! Create UI action using App Engine Studio

Hi Folks, Do we have any way to create UI actions from App Engine Studio? I dont see this option atleast for now. Looks like we have to use the standard way to create one Any feedback here would be appreciated.   Regards

ShAn21 by Tera Guru
  • 952 Views
  • 2 replies
  • 2 helpfuls

Resolved! Filter navigator pannel is missing.

When I logged into ServiceNow San Diego PD instance, I don't see the filter navigation pannel. I can only see only below Earlier it was like below. How can I get the above frame in San Diego instance?  

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MJN by Tera Contributor
  • 2770 Views
  • 6 replies
  • 2 helpfuls

Resolved! Validation on the value entered in Single line text field

Hi Experts, Can anyone help with the below requirement ? While entering ay value in Single line text of a catalog item. If that contains a word call "NCX" at any place then we should display an error stating NCX VM is not available. Example: 7878ty-N...

MC30 by Tera Guru
  • 904 Views
  • 2 replies
  • 0 helpfuls