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Resolved! Interactive filter is not working as expected?

Hi All, I am very new to interactive filters I have a report on dashboard, I created a interactive filter(cascadetype) on field priority and when I click apply I am not getting any output My intension is when I select priority-1 then only priority-1 ...

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shaik11 by Tera Expert
  • 1122 Views
  • 3 replies
  • 0 helpfuls

Resolved! Reference data present in multiple tables

HI Folks, I have a requirement where the data for a reference field are present in multiple tables. 3 to be precise Yes, it does not have a same parent nor a new custom table to hold the data can be used. Do we have any viable best option for this. I...

ShAn21 by Tera Guru
  • 1024 Views
  • 1 replies
  • 1 helpfuls

Resolved! Help retrieving Name from sys_user table

Hi Guys,   I need help with retrieving Name from sys_user table. The scenario is, I am importing Headset information into servicenow. The way integration work is as soon as someone plugs in their headset ServiceNow picks up their headset information ...

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Nasir1 by Tera Expert
  • 1885 Views
  • 4 replies
  • 1 helpfuls

update worknotes based on the inbound email

hii all, i need help in the inbound emails my requirement is :- i am sending email with following  fields. 1.name 2.address 3.city after recipient receving the email, he will update these field values. and he will reply to that email. so, for this co...

siva58 by Tera Contributor
  • 725 Views
  • 3 replies
  • 0 helpfuls

How to build a survey question in a specific format?

Hi All, I want to build a survey question in this below format?   How to achieve this format? Also I need to create a 'Next' button so that the user clicks on it, and goes to a next page and the form says 'Your survey is recorded'. Please help!

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User205031 by Tera Contributor
  • 1165 Views
  • 5 replies
  • 0 helpfuls

get MVRS values in catalog client script

var mvrsvalues= JSON.parse(g_form.getValue('mvrs_name')); g_form.addInfoMessage(mvrsvalues) is it not possible to get mvrs json in catalog client script ?   I'm just trying to log the json string and it doesnt work, trying in onchange of a variable...

marcn by Tera Expert
  • 1585 Views
  • 11 replies
  • 2 helpfuls

Resolved! Insert and Insert and stay button

I am unable to view the Insert and Insert and Stay option on right click of the incident header. Please let me know how do we enable them

sandie by Kilo Expert
  • 5612 Views
  • 11 replies
  • 11 helpfuls

FCR Table, Where is it?

I need to look First Call Resolution and see those items marked as true/false if they need to be changed.  Can anyone tell me where to find the table?

Vickie3 by Tera Contributor
  • 1253 Views
  • 4 replies
  • 2 helpfuls

addOption isn't working

Hi team, Based on location, choices should appear to user. I am using client script but doesn't work as expected. There are 4 phones (Apple, OnePlus, Oppo, Redmi). Few countries like INDIA, Korea, Malaysia, china (8938b7111b121100763d91eebc0713ec,4d3...