What Paging Tools are you using?
Is anyone using tools to send an sms notification to people? I'm looking solutions that involve the creation of an incident and solutions that don't need an incident.
Forum Posts
Email Client template is not showing in Communication task definition
I'm Creating a Communication plan definition On incident table, I'm trying to add Communication Chanel to the Communication task. Email Client Template I created is on incident table but it doesn't appear in search, the only ones I can see are using ...
Resolved! Use Event and inbound action to send notification
I want to generate an email notification when an update is made to the hr case work notes in the closed state. This is what I have in the inbound action if (current.state == "3" || current.state == "4") gs.eventQueue("sn_hr_core.closed.case....
Resolved! How to test inbound action notification
I Create an inbound action to trigger an event and send a notification I used it on sn_hr_core_case and all the tables that connects them. To test I looked into outbox found notifications with watermarks for 2 tables, emailed them to the servicenow i...
Can you please help me to collect manager round questions asked in interview
Can you please help me to collect manager round question??
Resolved! users with one of the role should be able to edit the field in list view.
Hi , We have one field in list view it is read only .and users with one of the role should be able to edit it. can we achieve it by Business rule. kindly help .
Resolved! Identifying personas via record or by groups/roles
Hello Team, One back to basics questions. Appreciate your feedback. We have multiple personas related to our custom application. It is possible to set up ACLs etc by recognizing the person via the record like for eg: Application record has a linked I...
Retain Data for import set table for longer time
By Default, import set table can hold data for 7 days. Is there a way to hold data for a longer period of time?
How to change state option based on UI action
My Requirement is for example : when i click on awaiting approval button(UI ACTION BUTTON) in the form then state field should change to awaiting approval
Resolved! Find value using key in JSON
Hi Team, I have an system property as below and I already have a key as 'support_group_1', Now I need to fetch only the specific value from the key (I need 'low' from 'name1',"name2','name3' in the below JSON) { "support_group_1": [ { ...
Resolved! Automatically populate a user ID created by flow designer in to a variable with reference field?
Hi,I created a flow designer which creates a user record and there is a variable called ID(Reference field) on catalog item which gets populated on RITM.now after the workflow approvals the user record gets created (through flow designer) and that cr...
Resolved! Error : Tour ended because the next step was not found.
Hello Team, When i click on Begin Tour Ui action(PFA) it's waiting for sometime an showing "Tour ended because the next step was not found." and I'm unable to load the portal (PFA). Could someone please help to load the portal. Thanks,
Resolved! How to Configure the Phone number (E164) type field
Hi All, I had a requirement to remove and add some choice for the field phone number E164 type field. I have configured this field I can see some location choice has been automatically available under this drop down. In that I need to remove North Am...
Resolved! Restrict email notification to a particular group when incident raised from Service Portal
Hi All, I have a requirement. When incident is raised from portal, the incident is assigned to a particular group. We do not want the group to be notified. But, if the incident is not raised from portal and assignment group can be anything, at that t...
Resolved! Create each task for every entry on Multi Row Variable Set (MRVS)
I am trying to create each task for every entry on the multi-row variable set. I am using flow designer to achieve but it doesn't work, please let me know if there is any other way to get through this
| User | Count |
|---|---|
| 32 | |
| 25 | |
| 18 | |
| 12 | |
| 8 |
