Need last view date report for all Published KA articles
Hi All, Need help to get last view or last use date report for all Published KA articles. Thanks
Forum Posts
Resolved! An empty record is inserting into "core_company" table through a LDAP transformer
Hi, There is a "core_company" table for storing company data. There are empty records inserting into this table through a LDAP transform map and empty record only having the "vendor manager" field updated with the location field "hospital,Inc" which...
Adding prices based on a choice field type for a single record. How should I approach this?
So I have this record here and I am trying to add prices based on a choice, in my case the drink sizes (S, M, L). There would be 3 sizes with each of their own designated price. How should I approach this situation? One of the requirements is that th...
Resolved! Hi, How to remove asset(laptop) from my assets? And after removing the asset which state we need to set?
How to remove asset(laptop) from my assets? And after removing the asset which state we need to set?
Resolved! Reference variable selection based on role
Hi All I try to update reference qualifier for reference variable (assignment group) , should show all groups if ITIL user. for other users try to use the catalog only specific group only need to appear. Kindly help me on this requirement.
Why The stage of RITM shows "Request for Approval" instead of "Waiting for Approval " whenever request created?
Hi All, Actually we have custom flow designer, so whever request is created ritm stage was need to set as "Waiting for approavl" then in related list approver added, So this is working fine in dev, but whever in prod, whever we create a request , the...
Can CMDB groups be linked to change requests
Can CMDB groups be linked to change requests leveraging affected CI or something like the affected CIs
create catalog tasks by iterating through multi row variable set in flow designer
I am trying to create catalog tasks based on number of rows added in the mrvs (multi row variable set) in flow designer. So i have a multi row variable set called contractor_extension and i know it returns array of object in flow designer within my ...
Resolved! was this helpful ? yes/no, if it is No then comments is mandatory. How would we achieve this?
In knowledge management, On below of the article in service portal, When we click on the feed back of , Helpful? NO, before submitting the feedback the comments should be mandatory. How would i achieve this?
After modifying a Variables in Variable Set inside Catalog item, I see a duplicate Catalog Item
Hi Community, When modifying a Variables in Variable Set inside Catalog item in Dev Instance, I saw a duplicate Catalog Item with different sys_id, I checked upper environments to correlate which one is the original Catalog Item. I tried to delete t...
Resolved! How to know if a Catalog Item are also in some Order Guides?
On the Catalog item I cannot find a related list to see if the catalog item is also in some order guides. Hardware items frequently get discontinued and there is no visibility on the catalog item side if these monitors or computers are in some order ...
Resolved! How can i Revert a business rule back to baseline.
Hi All , I have story like we have one business rule and one ui action , user asking me like revert back to baseline ootb state. Please help me on this , how can I do it like step by step. Thanks in advance.
How to Attach SLA's to SC Task???
Hi All, We have configured SLA's for one catalog item, for that particular item ---there were 4 SC Task's are attaching... The requirement is , in that 4 sc task's , we need to attach SLA for one sc task with this short description " Install". Could...
Resolved! Is there a way to add error message styling using a Business Rule for a List View?
Currently I have a BR that popup a message: "Error - This field is mandatory", when trying to change a field in List View. The way I configured this message is by setting the "When to run conditions" of the BR and in the tab Actions "Add message" is ...
How to add a Country Flag icon on a incident or change request record
Hello, How would I be able to show a country flag on a incident or change form? Like: We have customers in different countries and I would like to show a flag icon next to the company name. I know you can an reference attributes on User level (ref_c...
