Resolved! I want to explore on O-Auth integration.
Hi, I want to explore O-Auth Integration. Can anyone please provide me docs to do step by step O-Auth integration. Regards, Nivedita
Forum Posts
Need to load the report manually on dashboard
Hi All, I'm currently facing issue with dashboard for daily work usage. We have recently updated our Filter conditions for these dashboard. I need to load the report manually, any idea to resolve dis issue ?
Field Style Icon change
Hi On Incident form i am trying to change the icon that is used to highlight VIP users. - I uploaded the png file to system UI --> Images - Then Created a new Field style with these values - Table = Incident - Field Name = Caller - Value = javas...
Resolved! How to store json array values into variables using loop?
Request is from 3rd party tool like : "weekoff" : "[{saturday, sunday}]"; then, I have 7 checkboxes named (monday,tuesday,wednesday,thursday,friday,saturday,sunday) on catelog item. and I want to check saturday & sunday check boxes. How to achieve th...
Resolved! How to get requested item number & cat_item in notification (notification is on Request table)
Need to get the requested item & catalog item name in notification body & subject. This notification is taken on request table. help me the way to fulfill this. Thank you.
Need to restrcit standard change templetes only visible to Assignment group members, If assignment is group is empty should be visible to ITIL group
Hi All, I need to restrict Satndard change templetes if the Assignement group is XYZ, that standard change templete is visible only for XYZ group members, if the Assignment group is Empty it should be visible to ITIL users. Can any one help me on thi...
Resolved! To copy Select Box variable choice values to another table choice field
To copy Select Box variable choice values to another table choice field ? Below did not work for me , I wrote this in Workflow RunScript activity : var gr = new GlideRecord('incident'); gr.initialize();gr.assignment_group = current.variables.support_...
Resolved! Record Producer/Variable set default value not showing
Hi. I have a variable set for a variable type single text even if i put in a test text or number in the default value it does not show. What I actually need to do is to get the phone number of the user to automatically populate here, and i'm using th...
How can I view Knowledge against a Service Request
I have Service Requests and I have Knowledge Articles. I want my agents to be able to see the KB that relates to the SR when they are fulfilling that SR. I've enabled the Knowledge Article related list on the Service Request form and I've related the...
Resolved! Convert the date time field from user time zone to eastern time zone in business rule.
I am using the below code in business rule to get the change start date and split the date and time values and insert into custom table. While inserting the record in custom table, the value has to be in eastern time zone. Since the date and time are...
Run Query Business Rule Only on native UI not on service portal
I want to run a before query business rule only on ITIL page bot on Service Portal
Resolved! Allow only xl sheet format as attachment for a catalog item.
Hello SNC, I want to allow only xl sheet format as attachment for a catalog item. I wrote the below script but it seems not working. Any advice? function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { ...
report on account expire in 30 days
Hi Team, I am trying to create a flow designer to lookup list of users account expire in 30 days ( screenshot below ) But is it showing all the users whose account expire in 60 days and more. Kindly advise how we can only show the account expiring in...
Resolved! Refresh ui page without reloading it.
Hi All, I have a requirement where i need to give specified time to user to review the form. when user clicks on alert button then my ui page should refresh. So that i can get all default values that was there on that ui page and my timer can resta...
What is use of Single-Row Variable Set and Multi-Row Variable Set in catalog item
What is the use of Single-Row Variable Set and Multi-Row Variable Set in the catalog item what are the main differences between Single-Row Variable Set and Multi-Row Variable Set