How to create A report to identify the duplicates in "Asset ID" field Hardware Asset Module.
How to create A report to identify the duplicates in "Asset ID" field Hardware Asset Module.
Forum Posts
Resolved! effect of adding a new child holiday schedule to a main SLA schedule on tickets with running SLA's
Hello All, We have a requirement to add a new holiday schedule. The expectation is to stop the SLA's from running on the holiday on all existing tickets. If we add a child holiday calendar schedule to the main SLA schedule today, will it stop the SLA...
How can I set two fields to be mandatory, and have one hide and be null if the other has a value?
I have a form whereby I created 2 UI policies to hide a given field and set it equal to null, if the other has been populated and vice versa (see screenshots).However I need them to both be mandatory prior to one being given a value. If I set their d...
Resolved! Match not found, reset to original Error while saving Incident form
I have an onChange Client script which sets the location based on CI selection. If the CI doesn't have any location then it should be setting location to "Not Available" (This is a test location we created and wanted to set to location whenever ci do...
Resolved! How can I access entered value on UI page to client or server side script?
I'm trying to open a UI page on clicking of a UI Button on the incident form and it has a input text field so that user can enter the bridge URL and I want to access it in the Server side script because I'm able to access it in client script of UI pa...
Previous object in Async BR
I know that the Previous object is not available in Async BR. But still if someone wants to use Previous object in Async BR then is there any way to use it ? Is there any chance to use Previous object using some other method or function ?
use the value of a field to set the default value of another field
HelloWe want to use the value of a field (u_test) to set the in another field (u_result) by default.It's work when i use a Buisness rule but it is a good practice ? thank you for your help
Resolved! Tables for generating reports, with information on all assignments of the same incidents and/or requests.
Hi! Please can anyone tell me if there are any tables that have the information and/or lines of all designations of the same incident or request. I found the sys_history_line and sys_history_set tables, however when I go to the reports, these tables ...
How can I add the multiple Knowledge base in Service portal?
I am not able to add the two knowledge base in one portal. Even I have added the KB in in related list of portal (related list name :- Knowledge Base) but its still not working. How can I add the multiple KB in service portal? Kb :- 1) Knowledge bas...
Resolved! How to collect the words entered in the virtual agent
I would like to collect & analyze conversations with virtual agents.Is there a way to collect the characters entered in the topic "Text"?Also, is there a table that logs conversations with virtual agents? Thank you.
How can I make "available for" apply to subgroups of the group I stated in User Criteria?
Hi, I have a catalog item that I want to make available for a certain department in my company. The problem is, the department's group is an active directory group that contains sub-groups. When I use the "available for" option, it only works for t...
Resolved! Predictive Intelligence - how to ignore predicted value in specific case?
Hello Community, I am looking for the advice regarding Predictive Intelligence implementation. I am using PI to predict the Assignment Group for the Incident based on the Short description of the Interaction. However, in some cases (e.g. when Child I...
How to check any variable modified or not in catalog client script on service portal and native UI?
Hi Now Community, I have a requirement to identify form changes or we can say any field is changed or not on a catalog item on the service portal and native UI while submitting the form. Like We have g_form.modified so that we can use it only in the ...
How can end users submit standard change in portal?
How can we allow end users to submit a standard change in the service portal without changing ACLs? it redirects them to change form in portal and it says no record found.
Development and ITSM best practices ... working together
I am hoping to hear from the community or find some servicenow best practice /recommendations. context we have over 3k applications (server, cloud, database, C++ etc) with different support models (IT supported, business supported, vendor supported,...
