When creating an application service/Dynamic CI group/Business service, getting error like "Invalid update. Service with SN App Service ID: XXXXXXXXXXX already exists." even if there is no duplicate record. But the record is getting created in cmdb_c...
Hello Community, Is there any way to check in AWA that who are online and who are offline . I need to do some reporting on agent activity. Is it stored anywhere? @Mohith Devatte Thanks.
Hello, I am getting this error message while trying to retrieve data from a list collector : I think an OOB Transaction Quota rule displays the error message when we exceed the maximum execution time and to resolve this I need to increase its maxi...
Hi, I have a request to enable the capability to email from the incident form. I have refered the doc: https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/notification/task/enable-email-client.html Which helped me to achieve ...
Hello Community, Can I add my custom reject options in AWA? We have set up an AWA and my customer wants to add custom reject reasons while rejects the work item. @Mohith Devatte Thanks, Spandana.
Hi, I am trying to sending an attachment from ServiceNow to third-party application when we create an incident. I received the request body and api as well, but how could i configure in http method in rest message, could you please help me and plea...
Hello, i have an issue with in my sc_category page on our service portal. in this page i have 2 widget SC Categories and a custom one New SC Category Page who is a clone of SC Category Page widget when I click on a category of the widget SC Catego...
Hello team, We need to hide the below toggle bar for specific Order Guides in Service Portal Please find below the html line of codes for this toggle bar <html> <head></head> <body> <div class="inline" ng-if="::showIncludeToggle"...
HI all, How to add progress bar to the form or field. My requirement is, if there are 5 tasks under checklist end user completed only 5 task then the progress bar will show half completed. This is my requirement. Please any one help me how to archive...
Hi, I am trying to convert the array value which I have got as an output for the below script to JSON but it is sending [obect,object] as output. Please review the below script and output and please help in fixing the issue var score='';var scoreJs...
Hi Team, I am attending "ServiceNow Application Developer Core Skills" and completed Introduction to App Engine Studio". However when i started doing "Playbooks and Process Automation Designer Fundamentals (Rome). there i need to go into "Process A...
I have a workflow which creates a catalog task and then in the advanced section of the create task, I programmatically create an approval request for the catalog task using the below code: var gr=new GlideRecord('sysapproval_approver');gr.initialize(...
Hello Team, I need your help, Recently, I received one requirement Like user can reopen the closed complete task? because the user still facing the issue but the catalog task state is close complete and he wants to reopen the task. so any possibili...
Hi all How to Create a metric report to track the severity changes to any incident ticket If severity changes on incident ticket it should track all records and total count how many times severity changes Ex: On Incident ticket the severity is 3 and...
Hello Experts, We have identified an issue where some users are not in sync between AD and ServiceNow. I've done the below troubleshooting. 1. Tested LDAP connection. (It is success). 2. Manually loaded data in Dev instance. Able to see the user's da...
