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Actionable Notifications are not auto populating properly

Hi all, I'm working on Virtual Agent notification and have struggled with one issue for a long period of time. The actionable notification works but NOT as expected. I would expect to display the content (notification) immediately after the trigger i...

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tomeczek1 by Tera Contributor
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  • 1 replies
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Resolved! Software License Contract Created

1. Implement a Notification based on the following requirements: • Name: Software License Contract Created• Table: Contract [ast_contract]• Category: Contract Management• Inserted: selected• Send the Notification only if the Contract model is Softwar...

Moving standard changes from Test environment to PROD

Hi,   we have created some new standard changes in our TEST environment, and i would like to move them up to production but i dont know what is the best way to do this. i feel like when i use an updateset it does not move everything.   any suggestion...

Resolved! Configure where clause in DataBase View

Hello friends! I'm trying to set up a database view with demand table (dmn_demand) and project table (pm_project) because I need to sum some demands (filtering states) and projects without demands (demand field: empty) in order to show it in a report...

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Prompt user to input a field

Hi All, Needed quick help to prompt user to input a field from business rule.   Thanks!

XYZ by Tera Contributor
  • 1286 Views
  • 8 replies
  • 0 helpfuls

Resolved! Change field type after field has a value

I have a custom field that I added to the incident table.  Originally when it was requested, it was requested as an integer and was not allowed to add any other value that was not numeric.  A year later the request changed.  Is there any way that I c...

jaubert by Tera Guru
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  • 1 replies
  • 0 helpfuls

Resolved! Survey Scores that are N/A give a low value

Null or N/A responses are still a response in ServiceNow, and it counts it as a low value when a survey is submitted. When we report on these Survey Responses, the null or N/A values are giving a negative result, therefore, lowering the scores overal...

Delete Import set tables

Looks like once the import set table is created, we cannot delete it (If we issue delete command, it takes very long and does not delete the table. The same thing happened to couple of tables). Even if we delete the corresponding Data source, the imp...