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Resolved! How to call script include in UI Action for task table

Hi All, UI Action button i developed on task table. at that time i given some condition to display that button. now i am moving that condition to script include and call script include in ui action. but it's not working properly. var test = Class.cre...

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Rama26 by Tera Contributor
  • 1329 Views
  • 5 replies
  • 5 helpfuls

how can i revert the changes made on cmdb table records

i have ran a transform map and captured it in update set on cmdb table. after that i could able to see the records but showing as empty names and when we open record it is showing as a new record. i tried to export from other instances but no luck. c...

Roxi1 by Tera Contributor
  • 1121 Views
  • 7 replies
  • 0 helpfuls

Resolved! Setting priority based on VIP flag

My organisation want to set priorities for users logging incidents based on VIP flags all from the service portal.  This is our current form for creating incidents:   Now is it possible in the back end to say set a default priority to 2 for VIP user...

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Alex Saager1 by Tera Contributor
  • 1542 Views
  • 6 replies
  • 4 helpfuls

Worknotes are not getting updated

Hi Team, A user had requested me to update one comment in one of the incident. I have modified the work notes from below 2 tables  sys_journal_field sys_audit After doing the modification, work notes are still showing the old comments for her but whe...

How to check attachment name in a change request

I've got a need to check and make sure that a file attachment contains a certain name for Standard changes when the change moves to the scheduled state.  So when the standard change moves to Scheduled, the script needs to check and make sure that the...

KeithM1 by Tera Expert
  • 1775 Views
  • 7 replies
  • 1 helpfuls

Walk-Up Experience Set-Up difficulties

Hi. In the context of my apprenticeship, I have been given the task to create a Service Portal for a fictive company with notably an IT Kiosk to propose a resolution of frequent problems to end-users. I thought to integrate Walk Up Experience in Serv...

TC2201 by Kilo Contributor
  • 1449 Views
  • 9 replies
  • 3 helpfuls

How to pass array of objects from Script Include to Client Script?

Hi, I am getting the output as array of objects as below on the Script Include. var arrStore:[{"iteration":1,"fromDateVal":"2022-04-25","toDateVal":"2022-04-25"},{"iteration":2,"fromDateVal":"2022-04-26","toDateVal":"2022-04-26"},{"iteration":3,"from...

Hari1 by Mega Sage
  • 1414 Views
  • 9 replies
  • 0 helpfuls

Resolved! Export PDF list with related list

Hello Experts I am trying to export a list a list of records as PDF but wanted to include the related list for these records as well. I followed Marks' article but for some reason it is not allowing me to save the record as it shows a syntax error.  ...

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