Is there a way to add new Search Action Configurations for the Contextual Search? Everywhere I look the "New" button is removed. I am trying to add a second "Attach" button to the contextual search on the incident form that will function almost ident...
Hi, When an end user has not been active in chat and the timeout message "....are you still there" is triggered, this only appears in the users chat window. This means when they respond with "Yes", it can be confusing for the agent who has not seen t...
Hi everyone, Against Incidents I need to hide four 'Resolution code' values from 1 of the 20 companies we provide IT services to. Any assistance is Super highly appreciated.
I am trying to embed a URL in the field message, How can I use html in field message, Is this possible?
Hi all, I currently have a requirement to create a scheduled job for a task to generate on the first Saturday of each month. I can't see any way to do this without scripting. I have come across Scheduled Job Condition - First Monday of Every Month bu...
I'm trying to great a report to get the requests opened by 2 groups from a department. I can't get the group from the "Opened by" field, and I'm trying to find the best place to use some script o get this information
Can i use !JSUtil.nil in the script instead of (current.u_vendors == '') Below is the UI action which is for a scoped application, if yes how? Please help with the script changes. function promptForPromoteMIC() {if (!g_form.getControl('work_notes')...
We have a use case where we need to have users report against the answers that were provided to the questions (Variables) for a catalog item. This catalog item (Product Suggestion) creates an incident via workflow and the variable are listed in the ...
I am looking for Knowledge Article Template (examples) to start with and I want to give the template to my teams to start creating the articles. Thank you in advance.
Hi, Need to add one more drop down for contact type in incident form. by default we have option like None email phone self service walk in for these i need to add one more drop down. How we can achive this. Regards Manikantha R
Hi, I have created an Idea and clicked "Accept" button which should create a demand but seeing the following error instead of seeing the demand number. We have the following business rules
Dear Experts, We want to build an order guide combining 3 catalog items. However, we do not want the users to access these catalog items independently/directly but only through the order guides. If we add user criteria/entitlement to these catalog ...
Hi, We have a Brand table in which I have created a list controller location field to select multiple location in one brand. And we have an application services table which has brand field referencing to brand table and location field referencing to ...
Hello, 'Edit' Button in related list of Affected CI tab from 'Assess' to 'Review' state in change request table should be visible only who having change manager role. Thanks
Hi, I have a requirement where a field is modified in RITM, work notes have to be added in SCTASK with that information. I have added the following "before" business rule for "insert" and "update" on sc_req_item table ------- (function executeRule(cu...
