We are implementing a proactive Problem Management worklfow. In thinking about KPIs, we know it will be easy to track high level such as the number of overall incidents for a service, are there less MIs, etc. Has anyone had experience tracking if the...
Hi Experts I have catalog item form. If I select multiple options on my form ( Multiple check box) it should be creates multiple sc_task.
Hi Expert, I want to show the username and email id in the same field using the reference table. The requester can select multiple user names in the field. for example,user1 - user1@example.com,user2 - user2@example.com, how you can achieve.
I understand how to create a new incident using a template:https://instance-name/incident.do?sysparm_template=template_name...but how do you dynamically update it with other fields, e.g., ^caller_id
Hi, I have two new custom field in incident table called "Start date/time" and "End date time".I created one UI Page that comes when we click the UI Action button in incident form.I have only one message textbox field in UI Page with "Save" and "Canc...
Hello everyone! We have this requirement to modify the Resolution notes (close_notes field) on the Incident table for Incidents that are linked with a Problem. Whenever we resolve that problem, the related incidents are updated automatically. From th...
Hello, I built a customer report for Positive and Negative Customer Responses. I created a customer field named "customer response type". I also created 2 business rules . 1st rule. defines a positive response and 2nd rule that defines a negative r...
Hi Community Folks, I have a catalog form with 10 reference fields(from sys_user), I am using a script include a client script to get value based on the selected users, Now if 5 fields have data then have to be read-only and 5 fields doesn't have dat...
I have configured a Contextual Search for Incident Defection via the Service Portal.When I 'Try it' the search results show as expectedWhen I view the same Catalog Item via the Service Portal the typeahead search results are not showing.Anyone else h...
How to Convert EncodedQuery (Script conditions) to filter conditions?
Dear members, Good Morning! I am working on integration where I am receiving user's 'sys_id' and catalog item's 'sys_id' in request body. The requirement is evaluate user criteria for the user against the item received in request body and return 'tru...
Hi, i have BR script , it is working fine , there is no problem with BR script, i would like to see this functionality in client script CLIENT SCRIPT -ONCHANGE BR script: how can i write it into Client Script var today= new GlideDateTime(); var pas...
I have seen a UI Macro associated with user records that can display the user's assigned assets. I don't think this is out-of-the-box like the Show Related Incidents UI Macro on an Incident Form. This allows the agent to easily associate the inci...
Hi Team, I am looking for some help. What am i trying to do In service portal: Trying to find a way to Create a user input What is user input: User will provide an external ticket number (example JIRA, etc.) Click submit Once submitted backend w...
I have heard that certain things do not come over when using an update set, and user adds or group adds are one of those. Can anyone confirm?
