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Uo Action Button in Workspace View not showing Pop-up

Hi, I have created a UI action Button on the "Service Operations Workspace" . Ideally on click it should open the pop-up window  This is not working as expected.  Same code i am using in the form view button on click and is working as expected. But n...

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mounika7675 by Tera Contributor
  • 236 Views
  • 1 replies
  • 0 helpfuls

Resolved! Exported report is showing duration filed values in seconds

Hi , I created a report on  database view with duration fields are displayed in reports as 05 days 11 hours as an example but once exported to an excel sheet, they get displayed as integers representing the number of seconds instead of 05 days 11 hou...

ashokbodaga by Tera Contributor
  • 1730 Views
  • 4 replies
  • 1 helpfuls

Change management approval policies

Hello All, There is a requirement in change management to add one more user or group in assess state. So for this i created ui action button in ui action button i called ui page to show popup to select user/ group. And created one Script include to g...

swapnilsoni by Tera Contributor
  • 1522 Views
  • 13 replies
  • 3 helpfuls

Integration between ServiceNow and Microsoft Sharepoint

Hi Community,I've a requirement to integrate Servicenow to Microsoft Sharepoint, found a document to integrate but failed to get the sharepoint access on Microsoft 365. Can anyone help me to get this detail and also let me know should I need to buy a...

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pranjalsrvs by Tera Contributor
  • 223 Views
  • 1 replies
  • 0 helpfuls

Rejection comments are not showing

Hi, Rejection comments are not attaching in the email notification for Requested Items  Notifications:Approval Rejected - OOTB notification, It is not workingApproval Rejected By Other - OOTB notification, It is not working Both above are on sysappro...

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Gopal14 by Tera Contributor
  • 396 Views
  • 3 replies
  • 0 helpfuls

How to redirect link to Particular record

Hi Team, Right now OOTB functionality is when we click on link it is redirecting to esc portal. but we want it to redirect to approval directly, instead of esc portal.   Click here to approve and Reject links we are removing those two. Now Click here...

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Gopal14 by Tera Contributor
  • 197 Views
  • 1 replies
  • 0 helpfuls

Can we age pagination on portal list

At the backend, native view on any list we get the option to show number of records per page. Can we implement something similar on any portal widget?I have a widget that displays case list, can I add similar functionality on that list?

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gazalagrawa by Tera Contributor
  • 278 Views
  • 3 replies
  • 0 helpfuls

Resolved! Default company value for requested_for on incident table

Hi, Im fairly new to ServiceNow please bear with me. Was wondering if this is standard behaviour, but when we create incidents on behalf of our customers using the 'requested_for' field, the company field does not default correctly. Its defaulting th...

Rizzo007 by Mega Contributor
  • 609 Views
  • 6 replies
  • 4 helpfuls

Email ticket number lookup

Is there a way on an inbound email if there is a ticket number in the subject to do a lookup of the record to see if it is open and attach the body onto it as a work note. I know it will be possible via in an inbound action however it would require a...

joshmorris by Tera Guru
  • 713 Views
  • 7 replies
  • 0 helpfuls

isMemberOf not working in notification

Requirement is not sending a notification in case approver is part of specific group. Please find the code I used in notification advanced condition which is not working it seems. Even if approver part of group mentioned, it is sending the notificati...

VuchiV by Tera Contributor
  • 580 Views
  • 5 replies
  • 0 helpfuls

Best approach to auto assign to particular group

Hi Team , We have Created a new catalog Item , what is the approach to when user submit the form from portal , it should assign to Particular group do we have any option or we need to create Flow designer ?Thanks for your help 

pramn by Kilo Sage
  • 554 Views
  • 5 replies
  • 2 helpfuls