Hi, I have a scenario The email subject should be updated to indicate that the incident number has been escalated to the respective group, specifically when the ticket is moved from A to B group. So how to take previous in email script?Can anyone ple...
Use Case:When a new employee joins the organization, the IT department need to provide them with a laptop. Instead of doing this manually each time —the IT member should navigate to the Service Catalog, select the laptop item, fill in the details, an...
How to copy attachment from sctask to ritm
Hello Folks,I have a requirement to build a flow for 8 approval variables in a catalog item. Out of these, variables 1, 7, and 8 are mandatory, while the others are optional. The flow needs to check each variable to determine whether an approver is p...
Good evening.!How to edit this UI action button "Request approval" on sc_task table, under Approvers tab?I want to either edit it to write a script or, remove it? Please help. (Also, please ignore the other "Request Approval" button on the context me...
Need to automate SLA creation, if we submit record producer in Prod then need to get created in dev.
Hi,Has anyone implemented CAB Workbench integration with Microsoft Teams? I’m trying to understand whether this is currently possible and whether any documentation, best practices, or examples exist for enabling CAB Workbench collaboration or meeting...
特定のカタログアイテムをポータルから起票する際にzipファイルの添付を禁止したいのですが、何か良い方法はありますか？テキストファイルをメインに添付したいと考えております。
Hello. On my Personal Developer Instance (for testing purposes), I created a new user and a new role. The user's name is Carlos Pitman. The role that I created is named incident_reader. I assigned the incident_reader role to Carlos. I then crea...
Hello, is there any way to make a topic visible for specific users and not visible for others? In details, I need to make it visible if the "company" attribute from the user record has specific value. Should it be done within topic properties script ...
In users profile , Roles are inherited from the groups. But when I removed group from users profile then roles are not getting removed from users profile . They still exists in users profile and now I am not able to remove them manually as they are i...
HelloHas anyone used the CartJS API?I'm currently working on a requirement to import RITM records using the CartJS API.I've already created a transform map and started scripting, but I need to populate specific fields on the RITM, such as State and R...
How to Globally Customize ServiceNow User Reference Autocomplete Are you looking for a way to modify the autocomplete results for any reference field that points to the User (sys_user) table?Perhaps you want to add the user's Email or Department to t...
We are on Istanbul. I am setting up stock rules to establish reorder points. I can see the Stock Rule Runner scheduled job but we can find no evidence that it runs. Is there more configuration that needs to be done to have the job run?
Hi All,I got Requirement like if I submit a catalog form then user or user email needs to be added in Microsoft entra group.please help me on this. how I can configure the flow designer what are all the plugin I need to install and need steps on conf...
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