Forum Posts
Resolved! Impact of removing a field which includes in Servicenow OOTB package
I wanted to know what are the impacts of removing a field which comes as part of package OOTB. Concerned field is CAB date/time [cab_date_time] on the change table.
catalog item field should be visible in sc_req_item or sc_task only for specfic catalog item .
Hi Team I need a help for one of the task we have catalog item we have field called users which is a list collector Once the request submitted it will show user count like below Now requirment is caller wants the this ' Number of users in this r...
Docusign IAM integration
Does anyone have any experience with the docusign app? I have connected everything up and confirmed that it creates a ticket in ServiceNow however when selecting which table I want to write to in ServiceNow the only table that shows is incident. The ...
How to enable local login for Developers
Hello All,Our Dev instance is enabled for ssoI want the developers should have the ability to do local login.How i can achieve it?@Ankur Bawiskar any idea?
Resolved! When I enter values in my task form and save, the values get cleared after saving.
Details:I have not added any client scripts, UI policies, or server scripts that clear or reset the values. Despite this, the variables are still being cleared automatically after saving.Request:Can you help me understand why this is happening and ho...
Onchange client script is not working
Hi All , I have written the on change client script on the account field , on the first time this script is working fine but in the second time changing the field value ( giving more than 9 digits ) it is not clearing the value , could you please...
Resolved! Can I restrict selection of an option on a select box variable to certain role?
Hello all, I am looking for a way, if there's any, to have the options in a select box be selectable by role. As shown in he attachment, I would like for only users with certain role OR group membership to ONLY be able to select (or see) the Purchas...
Resolved! Image from record producer not showing in email notification
I have a record producer field that is an image type, users are supposed to optionally add an image and it will display in an email notification sent after the record producer is submitted.I'm having trouble with displaying the image in the email not...
Activity feed shows "Interaction IMS#### 'Incident#' field added" — where does this sys_history_line
When an Interaction gets linked to an Incident via interaction_related_record, the Incident's Activity feed it shows: Interaction IMS6338024 'Incident#' field added The underlying sys_history_line looks like this:<field>relation</field><type>relation...
onchange client script not working
Hi All,I have written an onChange Client Script on the Account Number field to allow a maximum of 9 digits.The script works as expected the first time. However, when I enter more than 9 digits for the second time, the field value is not cleared.Could...
Best practice to notify fulfillment team of RITM comments while approval is pending
Hi Community, We have a requirement to notify the fulfillment/service team when a user adds an Additional Comment to an RITM while the RITM is still pending approval. Currently, the OOB sc_req_item comment events Business Rule does not trigger the te...
What is 'Affected products' and 'Related Catalog items' related list in Knowledge article?
What is 'Affected products' (referring to Configuration items) and 'Related Catalog items' related list in Knowledge article? Whats the use of it?
Custom HTML description field is empty when tried to fill with inbound email html body in flow
Hi All,I am trying to map the incoming email's body with HTML data and Richtext as it is to the custom html description field of incident. However, Inbound email processing is showing successful, but the description field is empty.I tried to copy ema...
Creating 3 columns with variables
Can any one suggest me how to create three columns with variables along with their order. I tried using container's but it is showing only 2 columns.