Hi everyone, I need help with a problem I'm facing while creating a new catalog form. There are 3 back-end fields that need to be populated after the approver selects the correct application or approves the RITM ticket. Screenshot for reference: The...
I have a requirement where I have to generate two tasks, but problem is occuring I am creating first task after requested item so after marking it as closed complete request and ritm also getting closed complete, added wait for condition in the flow...
Hello,How would I go about disable/hide the add to cart and order now buttons from my instance on condition?I have tried the below client script, however must only be applicable for submit. Even when I look for community solutions theres not much out...
Good morning,I'm trying to make a list report about users, groups, and roles. In particular, I would like to group records by users' groups and then group by users again to obtain a single record per user with a list of roles instead multiple records...
Hi all! I am brand new to ServiceNow, I am taking a comprehensive Bootcamp to learn it, and I am on day 3! We are currently going through the ITSM guided setup as an assignment/real-life application practice. My issue: when I created my Servicenow ac...
Hello All,I saw one scenario where if i cancel a request which has completed tasks and work in progress catalog tasks for all the tasks it makes as closed incomplete.where i want it should not close incomplete the closed completed tasks it should onl...
Hi, Configuration Item field in the incident form is taking too long time to load.It is Reference Field and reference to "cmdb_ci" table.What can be done to load fast, any suggestion? Thanks
Hi Team, I need to pull data from snowflake into servicenow. What approach i need to follow to perform this integration? I already know that we can have this using jdbc connector but is there any other way to achieve this like rest api? Thanks,Poorva...
Please help me to understand Attestation Status showing as a line item in “Audit History (sys_history_line)“ of every CI ( Showing as Not yet reviewed)
HI all, I have a problem. As a ITIL user I don't see records in task table with the task type = task, all another records for ex: INC they can see. ACL should work fine. It allow ITIL user to see all records in task table. Maybe has somebody idee? ...
Good evening.!Requirement is, whenever Incident's State is "Closed" in ServiceNow, it should also change the State in JIRA.We were told by ServiceNow to use "Do Transition" action.But what should we pass in the "Jira ITME Connection" field ? We have ...
Hello community experts, I have a question. I am trying to implement knowledge management in my organization so as a part of that implementation, I have to upload multiple knowledge articles and their legacy versions as organization policy specifies ...
We are looking to see if it is possible to add rows automatically into the MRVS. We have a requirement to add some dependent roles when you add a row into the MRVS while submitting the request. For example: If Role1 has two dependent roles (RoleA, Ro...
I have a Record Producer that includes a variable of type Attachment. My requirement is that whenever a user uploads a document through this attachment variable, the uploaded file should automatically be renamed based on the name of that specific var...
Hello, I'm looking for some guidance on working with States/Stages within flow designer, particularly in terms of Requested Items. I'm open to any guidance of how/why stages/states used for Request Management. Background:First, below is my understand...
| User | Count |
|---|---|
| 31 | |
| 19 | |
| 10 | |
| 10 | |
| 10 |
