Use caseOur HR system (SuccessFactors) sends onboarding and termination emails. An Inbound Email Action reads the email, creates a RITM, and a flow creates regional tasks based on location.Problems1. Labels like "Employment Type" were not found.2. Va...
Hi Everyone,I have a issue where users can submit either a Request or an Incident from a single Service Catalog form.Current DesignUser selects Type:RequestIncidentIf Request is selected:Standard Service Catalog submission occurs.REQ, RITM, and Catal...
Is there any OOB CSAT survey that can be sent to the user after a ticket has been resolved? Just something as simple as a choice of a few faces and they select one and it feeds back into servicenow?
Hi Community,We are currently experiencing an event processing delay of approximately 132 minutes.The alert provides the following remediation guidance:Check whether an Event Processing Job alert exists and follow its suggested remediation.If no corr...
ProblemA background script using addQuery('url', 'LIKE', 'assessment') returned 0 rows. The same filter in the list view returned many rows. Our daily counts showed 0, which looked like an outage. It was not.Root causeOn our RaptorDB (Postgres-based)...
ProblemWe eBond incidents with a partner ServiceNow instance. When our agent assigns the incident to the partner group, the partner's reply resets our Assignment group and Assigned to. The ticket bounces back and forth.Root causeThe inbound update ca...
RequirementIn Service Operations Workspace, when an agent clicks Create Incident or Create Request on an Interaction, the Interaction should close as Closed Complete straight away.ProblemWe added close logic to the Create Request UI Action, but nothi...
ProblemUsers rated the CSAT survey from the email and got "Something went wrong. Please try again later." It worked fine when we impersonated them.Root causeThe survey notification had an Outlook Actionable Message card (mail script include_survey_ac...
Hello,My requirement is to export the form fields into a word document that i needed (not all the fields) . I have found an intersting implemenation in the below youtube url but i would need the steps for implementing the same.I need it when we open ...
Employee Center (Next Experience) portalContent Publishing (sn_cd) app, News content typeInstance: [your release/patch level here, e.g. Zurich Patch X]When searching for a News article title (e.g. "A Message From Kevin," which is present and visible ...
Please Help me
Hi All,I have a Script Include that validates the Planned Start Date for CAB scheduling. The logic is intended to prevent users from selecting dates before the current/next Wednesday at 4:00 PM.The validation works correctly for users whose date/time...
Hello All,Catalog Item fulfilment group is copied to RITM assignment group automatically, need to know where the logic is written. Thanks.
Hi All , I have doubt on a few questions mentioned below . Please help me to find the answers.1 - Where import set Api is used and where scripted rest api is used ?2 - Which is better Basic or Auth 2.0 ? While token expires how to get new token and ...
Hi all,We use the standard On-Call Schedules feature (Group/Schedule list view, which drills into a monthly timeline view per group). Functionally it works, but our leadership feels the overall UI looks and feels quite dated compared to more modern p...
