Background:We are building up Catalog Items using "Step based request fulfillment" in Catalog Builder. We have now reached a point where we have some custom approvals. For example: If company for requesting user is <A> approval should go to user <1>...
i have a custom table that extends from "Task" table. this custom table is now in a scope app, have its own modules, application etc. however, after granting All ACL to the users, users are able to create records on this table but could not see the ...
Hello everyone, I'm working on an integration that collects date- and time-sensitive information from external web applications and stores it in ServiceNow. One challenge I've encountered is ensuring that user-entered dates and times remain consisten...
I want only the serial number to be searched and poupulated in the REFERENCE type variale name"Serial number" from ALM Hardware table in the catalog item form. As of now iam getting both the Display name of an asset and the serial number but i want o...
What is the purpose of getReference(). On my understand it's an API used in client side, to fetch real time data of a referenced record. I need more explanation and real time examples when to use this. And give some two to three examples with code if...
RAG in ServiceNow takes a user query, rewrites and embeds it, retrieves relevant chunks from vectorized knowledge, re-ranks them, and feeds them into Now LLM to generate a grounded, reliable response. Lets try to understand above flow -> Search Quer...
Hello, I would like to know the most efficient way to integrate ServiceNow and Microsoft Teams so that a platform user can select a Teams chat, answer a few questions, and—upon doing so—trigger the creation of a ServiceNow catalog item request. Addit...
Hello Community, I recently encountered an issue with a Standard Change template that is not appearing on the com.glideapp.servicecatalog_category_view page. To access the template, I followed the steps below:Navigation:Change → Create New → Standard...
You might have seen an email footer which contains something like ''Unsubscribe". When a user clicks on it, it generates an email from outlook with some message content. Same as it described in the below link; https://docs.servicenow.com/bundle/jaka...
Hi Community,We have a requirement to display Captions / Subtitles and Transcripts for videos hosted on our CSM (Customer Service Management) Portal.Could someone share insights on whether this is natively supported, or provide guidance on the best a...
Hi Community,I have a requirement to automatically create multiple Change Tasks whenever a specific Change Template is applied to a Change Request.The task details such as Short Description, Description, Assignment Group, and other field values will ...
Hi Folks,I have implemented a Cancel button, where I’ve written server-side code to cancel the Task (sc_task).When the Task gets cancelled, the corresponding RITM and Request also get cancelled.The problem is — when the Task and RITM are cancelled, t...
Hello,I have the necessity to give some users the permission to checkout and edit knowledge articles in my instance -the problem is I've noticed that most of the articles in both my developer and production instances have their version field empty, s...
Hi, First time posting - I am looking for guidance how to correctly script a custom short description that shall pull the variable display text values correctly. The variables: for simplicity renamed to "var1" and "var2" What I have right now is curr...
Summary: Even though Change and Problem Management Plugins are enabled, we are unable to use Change & Problem Management Features Symptoms: We do not see change and problem navigation menus in Navigation filterWe do not see problem_id, caused_by, rfc...
