We have a SharePoint to ServiceNow integration that uses a staging table, Transform Map, and target table.In the target table, we have a "Requested For" field, which is mapped from the "Customer" field in the staging table. A field script has been im...
Problem Statement:In ServiceNow Service Operations Workspace, the Contextual Side Panel provides useful information related to the current record, such as Record Information, Attachments, and quick navigation options.However, there may be scenarios w...
Hi Community,I have a requirement to retrieve the first assignment group. Does anyone have any idea how to achieve this for reporting purposes?
Hi All, When we reject the approval from Employee center portal, it's asking for rejection comment, if we give any comment it gets copied to RITM and not to the approval record. I want the comment should also get copied to approval record. Is there a...
Hi Team,The "Show Other Active Tasks" button is missing on the Affected CI field in the Change Request record in SOW.Currently, the Affected CI field already has two decorators configured:Open RecordConfiguration ItemI need the "Show Other Active Tas...
Right now in the SOW, we can create new incident tickets. But I don't see a way for us to have the functionality to create new request tickets not tied to existing incidents. Is that something that can be done? Currently our IT teams create incidents...
I want the ServiceNow navigation header that says "DEV" to Indicate the instances DEV ,TEST,UAT etc.How i can achieve this in servicenow?
Hi,I'm facing this scenario for the first time and would appreciate your guidance.One of our clients received an Optional Patch Release Notification from ServiceNow for their Production instance. They asked the following:"These updates here, should I...
Hi Community, For one of the user in "sys_user" table group names showing as empty. Can you please let me know the reason for this. @Ankur Bawiskar Regards,Tulasi
Hi Team,I'm working on the following requirement:Requirement:For both New and Reply emails, update the existing Incident by identifying "Servicenow ticket reference is INCxxxxx" from the email body and populate the Last Email To Customer (Date/Time) ...
Hello Teamas an admin we can view 1032345 records in service report which is configured on service_availability tablebut as an non admin user in report it show as "No records to display" and form the service_availability.list able to see 1032345 rec...
Hi everyone,We have observed an issue in our ServiceNow instance where duplicate outage records are being created in a major incident outage related list. During our investigation we found that the duplicate records exist only in the task_outage tabl...
I've been off the tools for a while, so this is probably a dumb question... Is there a simple way to get a full list of all the tables that a particular user appears in? E.g., if there is a user John Doe, is it possible to return a list of all th...
Hello all, I have configured a notification on my custom table, with When to run is whenever a record is created.So, when the user receives email on this, I want to provide him a link to "create an Incident".So, when the user clicks on it from the em...
Hi All,While reviewing the Customer Action: MFA Enforcement for all users performing Local or LDAP authentication, I noticed that the snc_external role/users are currently exempted from MFA enforcement.Could you help clarify the reason behind this ex...