Resolved! How to Add Project Tasks, Tasks, and Incidents to the Same VTB
Can someone provide some insight on how to add project tasks, incidents, and sc tasks to the same visual task board?Thanks in advance, AJ
Forum Posts
Resolved! How to pull a report which displays the duration between the Stages in a RITM?
Hi All, I want to create a report where it has to display the duration for each stage in RITM. We are having 6 stages , we need to show how much time task is in particular stage. How to calculate it, Please suggest. Example:Approval stage, developmen...
Resolved! Hide Annotation on the change form
Hi I have a requirement to hide the annotation message that pops up in the change form under schedule tab stating: Planned start date and Planned end date are the requested change window This needs to be hidden if the type of the change is retrospe...
Error :Cannot convert null to an object
Hi Team, Am facing one issue while converting Currency from MOP to EUR. I have checked : MOP Record is available in fx_currency_instance table. I am able to convert currency from other to EUR except MOP. Please find the below screenshot for your re...
Resolved! Script error encountered when changing this field - please contact your System Administrator - Error Issue
Hi All, I have : 1) Display BR : Used to check whether current logged in user is a member of particular group or not. And it stores the value in scratchpad and send it to the client side. 2) OnChange CS : Based upon the scratch pad value, if it is tr...
How to Move the problem state from 'Fix in Progress' to Resolved based on condition?
Hi , I have a requirement when Problem Record moves from state "Fix in progress" to "Resolved" it needs to check the condition ie..,When the Problem task is Open then the Problem record will not move from "fix in progress" to "Resolved" and display ...
Need to display variables in service portal approval record
I have requirement like Need to populate RITM Variables in service portal Approval record, Now i can see only RITM fields data in portal Approval record.
Resolved! Workflow Wait for condition is not working
i created to Wait for condition wait 4 task state change to Completed. but it is not working. Not able to find the issue. anyone can suggest ?
Bulk changes to CI
I am looking to use the Bulk CI changes feature but I am unsure how the Proposed Change fields are supposed to be added to the change form. Within the ServiceNow documentation it refers to how to configure CI changes and gives an example of how Pro...
Auto Capitalize Text
We have a requirement to auto capitalize text entered by IT staff when submitting a catalog item. We use integration hub and are using it to create AD groups from submission of a catalog item but to keep our standard of Active Directory we need the t...
How to use onChange Catalog Client script on MRVS variables so that I can add the values of the rows to show the result in another variable of the form?
Please let me know if the code is correct?
Resolved! Change Request unable to be moved to review until all tasks associated are closed.
Trying to make a change unable to be moved from implement to review unless all tasks are closed. I created a Dictionary override on the state so the state field is read only. This allows only the UI action to be used to progress the change. Im stuck ...
Resolved! How to count the number of RITM records tagged to a request
Hi Team, I have a requirement, when the items are ordered using cart functionality single request is created with multiple RITM records in such case I need to clear the 'Requested for' on request level. Is there any way i can count the number of RIT...
how to populate caller and email ID with using client script ?
i want to populate caller and email with using client script only ?
REST API to get all ticket information
how to get the product information about ticket management through REST API and Amazon SDK and GraphQL to get create/update/delete ticket information.
