Hi, I have a select box variable on the catalog and referring it to the custom table but i don't see the field value from the table values into the drop down field. Variable: Table: I need the below field value - Label on the select box field as th...
What to pass as an Input from the script to the subflow input mentioned below ?I have tried sending sysid as well as GlideObject but this doesn't work
Hello Experts I am trying to export a list a list of records as PDF but wanted to include the related list for these records as well. I followed Marks' article but for some reason it is not allowing me to save the record as it shows a syntax error. ...
Hi all How to change font style to Calibri Light here below screen shot I can't found in dropdown list
Hi there, I have some variables. I want to make them visible & editable in one task and Visble and read-only in the other tasks.
I want to run background scripts to update resolved date to current date and time var gr = new GlideRecord('sn_customerservice_case'); gr.addQuery("sys_id","3751d2e11be113d9c4bcb7d"); gs.print(gr.getRowCount()); gr.query(); while(gr.next()) { gr.s...
Need to add a field "onhold duration" to the incident form, this field should capture all the durations when the incident kept on hold. Please suggest how to proceed with this requirement.
Our service desk uses "My Work" to manage their incidents and requests. They need to add two columns to the “Tasks” view for “My Work” (see attached screen shot). Can this be done? and if so how? “Affected user” (u_affected_user) (field) from the I...
I have a UI Policy that based on the selection of field a (Caused by Third Party) should show and make mandatory field b (u_third_party_name) within a problem record. This seems to work fine if it is a new record, but doesn't work at all on existing ...
Hi All, When I click on KB article title, Image gets downloaded. Where can I make the change so that the article opens when its clicked. Please help!
I have requirement where i have to sent the survey after 1 day of its resolved time for incident. Do we need to write scheduled job if yes then how can we trigger the survey from schedule job if no then what is the other option. Can anyone help me
To make attachment mandatory on Native View of catalog item. Got a related post for the same , It suggest for DOM manipulation . Can somebody please tell if using DOM manipulation will not impact anything later ? @Ankur Bawiskar Can you please advis...
Hi, I always get confused with this property glide.ts.max_wildcard_expansion and what it does?Can someone please explain it?Any help will be appreciated. Thanks and Regards, Vasu
Situation: I have created Customer Satisfaction Surveys, One for Incident & one for request. For each response record (AINST) I would like to enable additional workflow steps, add fields, and flows. I've tried to add a 'Follow Up' section and 'Exclud...
Hi All, Hope everyone is doing good. I am working on a catalog form with Variables, Name (reference to User table), Department, Work Location, Telephone, Email. When value changes in Name variable, all the other variables get populated automatically ...
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