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How to find whether case created by (sys_created_by) user is a member of particular assignment group or not? sys_created_by values differs from one table to other. i want only case record created by is a member of particular assignment group or not

How to find whether case created by (sys_created_by) user is a member of particular assignment group or not? sys_created_by values differs from one table to other. i want only case record created by is a member of particular assignment group or not ....

jnfjn by • Tera Contributor
  • 1141 Views
  • 2 replies
  • 0 helpfuls

Resolved! BR - Error Message based on fields

Hi  I am creating Business rule for Change request form. while moving the status new to access, we have few mandatory fields. If the mandatory fields are empty then it should show the error with the field name. For Ex: If the user didn't Fill the tes...

SD30 by • Tera Contributor
  • 2880 Views
  • 9 replies
  • 2 helpfuls

As a Admin not able to see the Reopen button on Service portal

As a end user can see the Reopen button in Service Portal and Can reopen the incident which is resolved state. But Itil user and Admin can not Reopen the incident through the Service Portal. Can any one  please help for this issue

Deva3 by • Tera Contributor
  • 1493 Views
  • 6 replies
  • 2 helpfuls

Resolved! Two glide record conditions

Guys - I have a requirement to search data in two tables in ServiceNow . Example - I need to check value of customer_contact field in (sys_user) table if value found that's fine but if not then I need to check another table (customer_account) for fie...

Resolved! how to make answer = true for two conditions at a time?

how to make answer = true for two conditions at a time? In the below ACL script  I am using answer = true in two different conditions.. instead I want to use it only once as answer = true and achieve the requirement.. is it possible? if not possible....

Sathwik1 by • Tera Guru
  • 1442 Views
  • 4 replies
  • 4 helpfuls

Approval workflow - Line Manager & Business Owner

Hi all, I have a Catalog Item that requires Line Manager approval and then Business Owner approval.  However, if the Line Manager and the Business Owner happen to be the same person, we only want the approval to be generated once.  Is this possible? ...

Resolved! Client script to check if field is mandatory

Hi all i am building an if condition and i want to add a condition where it checks if a particular field is mandatory How can i achieve this Thank you in advance

Prakash43 by • Tera Contributor
  • 2292 Views
  • 3 replies
  • 2 helpfuls

Resolved! When the user is changing the priority of the incident the priority should be appended at the start of the description with previous description value? Ex : Previous description is : "The Priority Value is : 5 " then user changed the urgency to 2 the

When the user is changing the priority of the incident the priority should be appended at the start of the description with the previous description value? Ex: The previous description is: "The Priority Value is: 5 " then the user changed the urgency...

BlackCoder16 by • Tera Contributor
  • 3305 Views
  • 15 replies
  • 0 helpfuls

Change of field Label for a custom Table created

Hi Guys, We have created a custom Table called as B2B Technical support which extends the Base table which is the OOTB Case Table in servicenow. We want to change the Label of “Number” field to “Case Reference” of the newly created Custom Table i.e “...

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