Hello all , I want to add default filter on "affected CI's" related list on "Incident" form (on the basis of Class). I mean few classes not required when anybody clicks on "Add" button.I have tried changing default filter but that's ...
Hi all, I have created below workflow for a Catalogue task . one variable only - requested forAfter submitting the Req from Portal- a REQ is generated - which creates RITM RITM need line manager approval - and then approval from security team.Once ev...
There are catalog variable items on which UI policy is applied where they get visible based on the Category field. However, they are visible on other categories as well. Please guide. @asifnoor
Hello, I have a custom application on which i am using "Assigned to" field from task. I don't need any resolver group for the same. So I need to create a dictionary override in custom application scope and click on override dependent checkbox. I fo...
Hi, I have a general question about a specific scenario regarding effective usage of UI forms taking into consideration ACLs and roles. I know there is some articles out there for similar topics but still I am not sure there is a satisfactory answer,...
Could you let me know how to hide a few Interceptor links based on certain conditions. We open the interceptor by clicking on the New button on the incident and the links are displayed. I want to hide two links based on the values of the incident fie...
Hi All, we have an requirement, to restrict the incident that which already present in 'Incident Fix by change' tab should not be able to select on the 'Incident caused by change tab' on change Module. Incident Module: On the Incident form also, Ch...
if we have two sub strings in string (GlideRecord ,Alert), how check the two sub strings please write a program to check whether a string contains sub string
if i would say according to the recommendations using GlideRecord and alerts function in the client script is not best practices, so if it in case any client script contains the above(gliderecord and alerts function)records it should show the violat...
I know 'g_form.getActionName()' can be used in client-side script to identify the action name, what is the equivalent command on a server-side script ? I will need to identify the action that triggered the business rule to add a condition (on the bus...
Hi guys. I have two date fields on a Service Catolog request. I want to limit the time between the two fields to 30 days. Here's the real world description:We loan out equipment for a maximum of 30 days. The form I have created has a start and end da...
Hello, I am trying to set a tooltip for a Catalog Item Variable in a Variable Set through a client script. I tried to set this using an onload client script with g_form.showFieldMsg but it is not working. I am not sure if showFieldMsg is the correc...
Trying to get the Emergency Response Apps working. I have them Installed but getting this error message: "SubProd install missing" what does that mean, how do I resolve it?
I am trying to set a delay in the script and after 1 sec I want the queries to run, but I am unable to see the logs and the code is not executing at all line 64 log is not visible in the logs
I want to add more details to the @mention function of Service Now. Currently, we run into an issue where we have users that have the same name. When we use the @mention function it only shows the First Name and Last Name of that user. I want to add ...