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Hello All, I am facing issue regarding RITM and Catalog Task .When I submit my form on service portal so ,my variable does not visible on the RITM and TASK but some time visible and some time do not visible. I have checked variables global as tru...
hello experts, attached is a screenshot. i have to make the operational status to non-operational but the value is 2 and the label is in different languages. i want the english one only. gr.setValue('operational_status',2);//gr is the object on this ...
hi all, i have a requirement where i have 20 lakh records. and of those 20 lakh records, i have to change to operational status field value to non-production. below is the code that i have written. can any1 suggest me a better way. var gr=new GlideRe...
Hi, How can we give ITIL/non-admin user an authority to use Database Views. Currently, user has only a read only access to DB views. Any help is greatly appreciated. Regards,Hari
Hi all, Every week on Monday, RITM and associated catalog tasks are created by "system". I'd like to know how these records are created. Is it from a scheduled job or from somewhere else? I also looked at the scheduled job but couldn't find anyth...
Hi, How can we make below fields mandatory for an inbound integration? Record should be created only if below fields have validate data, Please suggest. Mandatory Fields: 1. Display Name2. Full Name3. Source Identifier4. CI Source5. Status6. Critical...
Hi SNow folksI have a general question, about how you would proceed in the follwing situation:We have a customer, that has the following SLA needs. For example for a P1 issue, SLA could be as follows:95% in 4 hours100% in 8 hoursSo this means, that 9...
As a part of the ServiceNow activity I am trying to create a view in servicenow - Service catalog>requests. However it is giving me a message that view is not created. There is some issue with the scope I think!
Hi Team, I wanted to add some extra hours based on the duration field to the date type variable. Please find my catalog client script and script include function code catalog client script: var duration=g_form.getValue('ga_fc_duration'); var date...
Hello Experts, We have around 20,000 plus locations in location table. The value may get increased in future. Our client wants to have some mechanism to get implemented in the system through which system should automatically update the time zone base...
is it possible to revert back to another states in a problem ticket? for example:if i am in a resolved or a closed state, can i go back to root cause analysis state.
For web service access only account, when Iam trying to reset password, enabled password needs reset field and then saved it. But after saving the password the password needs reset fields automatically unchecked. Due to this not able to reset passwor...
I am not able to find exactly what means 'UI Message'. Kindly help to get the concept.
I am stuck on one issue in catalog client script. I have one variable that referring table A, and in table A there is another reference filed that referring table B, so I want to Auto populate table B data in my other variable. I have wrote one catal...
please provide UI Policy use cases for practice purpose and also provide interview questions on ui policy?
