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Resolved! Export PDF list with related list

Hello Experts I am trying to export a list a list of records as PDF but wanted to include the related list for these records as well. I followed Marks' article but for some reason it is not allowing me to save the record as it shows a syntax error.  ...

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Resolved! How to update date field to current date and time

I want to run background scripts to update resolved date to current date and time var gr = new GlideRecord('sn_customerservice_case'); gr.addQuery("sys_id","3751d2e11be113d9c4bcb7d"); gs.print(gr.getRowCount()); gr.query(); while(gr.next()) { gr.s...

Zuri by Tera Expert
  • 3204 Views
  • 1 replies
  • 4 helpfuls

On hold duration measurement

Need to add a field "onhold duration" to the incident form, this field should capture all the durations when the incident kept on hold. Please suggest how to proceed with this requirement.

rajasekahr by Tera Guru
  • 709 Views
  • 1 replies
  • 0 helpfuls

Resolved! UI Policy Not Working on Existing Records

I have a UI Policy that based on the selection of field a (Caused by Third Party) should show and make mandatory field b (u_third_party_name) within a problem record. This seems to work fine if it is a new record, but doesn't work at all on existing ...

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ddiroma by Mega Expert
  • 1975 Views
  • 6 replies
  • 0 helpfuls

send survey after one day of incident is resolved

I have requirement where i have to sent the survey after 1 day of its resolved time for incident. Do we need to write scheduled job if yes then how can we trigger the survey from schedule job if no then what is the other option.   Can anyone help me 

Community Alums by Community Alums  
  • 1362 Views
  • 5 replies
  • 0 helpfuls

Resolved! To make attachment mandatory on Native View of catalog item.

To make attachment mandatory on Native View of catalog item. Got a related post for the same , It suggest for DOM manipulation . Can somebody please tell if using DOM manipulation will not impact anything later ? @Ankur Bawiskar  Can you please advis...

Mishu by Tera Expert
  • 1040 Views
  • 7 replies
  • 2 helpfuls

Resolved! Adding Additional fields / workflow to Assessment (Survey) records

Situation: I have created Customer Satisfaction Surveys, One for Incident & one for request. For each response record (AINST) I would like to enable additional workflow steps, add fields, and flows. I've tried to add a 'Follow Up' section and 'Exclud...

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Kevin by Tera Expert
  • 790 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to populate Requestor Details in variables of MRVS?

Hi All, Hope everyone is doing good. I am working on a catalog form with Variables, Name (reference to User table), Department, Work Location, Telephone, Email. When value changes in Name variable, all the other variables get populated automatically ...

rkreddy by Giga Expert
  • 6193 Views
  • 58 replies
  • 0 helpfuls