I upgraded to New York and I was trying to test the new Now Agent mobile app so I can plan my production rollout of it for my ITSM agents. I believe I have installed all the plugins needed but the only thing I see in the mobile app is Service Catalo...
Hi All, My onSubmit client script to display a message on a table is not working. When I click, the form is getting submitted as it is. When I enabled javascript log I could see all onload client scripts being called but when on submit, the log shows...
Evening all, I am working on an inbound action which is behaving rather odd. it is meant to fire a specific cat item, log as the person emailing in and take the subject and body as short description and description. At the moment the inbound action s...
While processing inbound email am getting this message in logs 'Stop processing detected after executing script' What is the reason behind and how to resolve that?
What is the difference between ITIL and Approver license.
I am trying to add color red to the text on the email script and not able to do it successfully. The below mail script is for the 'Resolved notification- I have a Reject Solution button and then when clicked on the 'Reject Solution' button the text ...
Hi i have one user created field which is readonly field i want to make it as editable..in dictionary read only is unchecked only and no ui policy or script have written for it. and i could not able to find where can i change that field to editable
I need to restrict a Homepage to a specific. I understand I need to create a role to have access, but what permissions do I need to grant them read only access?
Hi all, I have a case where I am calling the REST API of an orchestrating tool from a RITM workflow. The tool might take around 10 to 20 minutes to process the request and send a response. Below is the code that I have which will be inside the 'run...
Hello Experts, I am experiencing very strange behavior while calculating the time difference between two dates. I am also using the schedule to exclude weekends from time calculation. When I fetch the values of GlideDateTime objects using getDisplayv...
Hi All, I need to hide a related list based on field1 value. My related list name "Test Requests", i have written the below code. It is not working. function onLoad() { //Type appropriate comment here, and begin script below if (g_form.getValue('u_re...
Hi all, Is it possible to read the spreadsheet information that the user will attach to a service catalog request before they submit? we want to validate the contents of the spreadsheet here before the RITM gets created. Thanks, Ravish
Hi, I'd like to add the Service and Service Offering fields to an Incident Record Producer form, along with the same dependency functionality you get in the Create Incident form. Can anyone provide assistance with this? To clarify, these two fields w...
Hello! I have two business rules created. One that closes RITMs when all SCTasks are closed. Then another that closes a request when all RITMs are closed. Here is my code for both - SCTask Close RITMWhen: AfterOn: UpdateConditions: State changes to...
Hi All, I have 5 state fields on custom table and I have got a requirement like, making the fields read-only for user in 3,4,5 states. I have written onLoad script for this, but I got confused in using the Logical operator. Initially I have tried li...