Resolved! Remove Live Chat from Customer Portal
Hi, I want to remove the Live Chat from portal page. This is not available in CSM Header Menu. Can some one help me with this.
Forum Posts
Resolved! Latest Assignment Date/Time stamp on Incident Table
We have to run some reports based on incoming tickets for an assignment group by month.I don't see an OOTB field on Incident table which captures Assignment date/time stamp.There is only opened field, but the requirement is on assigned to group date/...
special handling notes pop-up not displaying
Even though the properties and configurations for "special handling notes" on incident table is defined, there is no pop-up /alert is displayed when the matching incident record is opened or the page is loaded. Also, ensured that browser pop-up setti...
Resolved! Cancel running Flow contexts
Hello Community, I want to cancel running Flow contexts with a certain query. These flow contexts are related to many different RITMs so it's not just contexts for 1 RITM, but for like 1000 RITM. Encoded query would be "state=WAITING^sys_created_byST...
How can I add the Caller field from the Incident table to the sc_task.list view
ServiceNow is setup so that a process user can go to "My Work" and "My Groups Work" to see all tickets assigned to them or their group. However, it is not possible to see who the ticket is For (i.e. a field called Requested For in a Service Catalog ...
Resolved! How to Get logged in user department in workflow
Can some one give me the code for getting the logged in user department I tried gs.getUser().getDepartmentID(); and getDepartmentID() none of them worked
Resolved! Is there a way to set a max capacity of queued chats in Agent Chat/AWA?
Hi all, I am working in Agent Chat/AWA Agent Workspace. I am trying to find a way to set a limit on queued chats when the agents are at capacity to inform the end users that are trying to start a chat session that there are an influx of chats in the...
SLA configuration issue. SLA timer is set to Pause only on hold Awaiting Caller. It still pauses on In Progress state.
This is an SLA configuration issue. I believe the issue is when the Incident is set to On Hold è Awaiting Caller, the SLA timer is set to Paused. This is great and it works. However, when the end user updates through the Service Portal, the Incident ...
How can we restore the state of a cancelled Change Request?
Hi, experts, How can we restore the state (re-open) a cancelled Change Request?How can we restore the state of a Closed Change Request? Thanks
Resolved! CI Requires verification is true when created from Asset?!
We are using 'Enforce Verification' which updates the 'Requires verification' flag from true to false when using the 'Create Asset' button from the CI. However, we received new assets (no pre-existing CI), and the flag on the new associated CI record...
“Requires verification” flag not being set appropriately?
This year we implemented ITSM (Change, Incident, Service Catalog, Knowledge). We delayed Asset Management till after we had all of this up and going so we only created CIs with the thought of creating Assets after we have the processes in place and ...
Total number of users logged in across all nodes
Hi,I would like to terminate all sessions, but going to the 'Logged in users' module only shows users logged into the same node which I am logged into. Can someone please help me understand how I find the total number of users logged in across all no...
Assigned to field is not showing the members of assignment group when selected?
Assigned to field is not showing the members of assignment group when selected i Have added the reference qualifer.
Catalog Item Delivery Time / Date
Hello. I'm a little bit new to Service Catalog administration. I successfully created a Catalog Item and associated Flow, but there are a few things I'm still confused about. Perhaps someone could enlighten me... I set the "Delivery time" field ...
Resolved! Set Assignment group at RITM level from catalog task script in workflow
Hello, I have a catalog item and a workflow. In my workflow, I have a catalog task with a script like this Can I set the Assignment Group at the RITM level from here. My task get an assignment group set using assignment rules. I want the same group...
