How to change the background color(blue) of caller Id on incident form if user is terminated (terminate is a field on sys_user table). Configure style is not working on it as caller id is a reference field. So the question is how to change a referenc...
Hi All, I have a String field , which has a defaut value as:- 1.Issue : abc 2.Business Impact : abc 3.Mitigation or actions taken : abc on submit of this form, its get copied to a HTMl field, but the format is bit different like shown below. Is t...
Hi! We are having an issue with copy-paste functionality on additional comments and work notes from the Technical User Interface.When some user from our customer tries to use copy - paste feature on the activity tab, it does not work for them. I, as ...
Hi, I need to clone only user table to dev Can anyone explain me what is the process how to achieve this ? Thanks in Advance!
Hi All, In a knowledge article form, there is a related list called "Blocks", Whenever the Knowledge blocks are added to the article body, It will added to the "Blocks" related list, so I need to fetch the knowledge blocks records from the "blocks" ....
Hi all, Some one please suggest me solution for below issue. importing consumer information into Consumers table [csm_consumer] using with ExcelSheet. so we can track it in ServiceNow, but where you don't ever expect those users to log in to your...
Hi All, I have created a multi row variable set on a catalog item. I need to auto populate a MRVS variable with the value selected in select box type variable. For example, select box type variable is 'AB' and MRVS variable is XY. AB has drop down va...
Hi all, I need a small clarification like - Why the Client-side code should not contain the console.log() debugging method in service now(client scripts )? Please provide the needful solution.
Where can I go and see the "Scheduled jobs -> Scheduled Script Execution" history and status or logs?
Hi all, we have installed the Advanced Work Assignment for Incident plugin. We want to use Advanced Work Assignment on incidents but we want incidents to be auto-assigned to an Agent after it has been routed to them. The problem is that the Agent has...
Assume, I have created an application in App Engine Studio.. now how should I move it to test and prod environment and which is the best practice? Generally, if I create/udpate anything in global scope I can use update set.. Similarly if I create any...
Hii everyone, 1. Create a Notification and trigger daily Via scheduled job. Condition: If User’s Manager is Inactive send Notification to manager’s Manager. 2. Create a Catalog form. Make 3 fields (Inactive manager- Reference type)(New Manager-Refere...
Hi all, I am in the middle of upgrading my Sub-Prod instance to San Diego. As a best practice, I cloned my Prod instance over the sub-prod instance to make sure everything works the same. However, I have a separate mid-server for the sub-prod instanc...
Trying to create Table A (Parent) and Table B (Child) tables. Is it as simple as creating table A that extends the task table, and make table A extensible, then create Table B and extend it from Table A. How do I associate a field that can be referen...
Hii All, I have written script like this, when to run - after update condition - work notes changes script - var inc = new GlideRecord('incident_task'); inc.addQuery('incident.sys_id', current.sys_id); inc.query(); while (inc.next()) { inc.work_notes...
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