I wanted to hide On hold Reason field when state is not on Hold in Sys_popup view, but I am not getting how can we achieve this?
A user has a list of 1200 ticket numbers and wants to create a report showing only those on the list. Is it possible to easily create a report based on a list of ticket numbers?
Initially a user selects multiple values in a list collector. In this list collector users select devices and we have a functionality already developed where in if a device has already been submitted then we should not allow the user to select that d...
Hi Guys, In my organization SSO already configured. Now Users want to change SSO from User ID to email address. Will you guys please help me how many places required to change configurations. Thank you.
thank you for always Can business stakeholder see incident work notes?
Hi all, I am facing an issue related to SLA's. I have created a Response SLA for Catalog task table. Once the conditions are met 2 Response SLA's are getting created one is getting cancelled and the other is in in progress state and working as expect...
As we test a potential integration with Adobe Sign we're looking for a way to force a redirect to an external URL. Part of the Adobe Sign request setup is the URL to return to after the document has been signed. This URL is designed to be part of ou...
Hello, I need to switch between views based on a field on the form. The task is the following: if field "Test" is choice 1 -> view should be "view 1"if field "Test" is choice 2 -> view should be "view 2"if field "Test" is choice 3 -> view should be...
Hi all I've had a request to add VIP flags for Requests, Requested Items and Catalog Tasks. I've searched the forums and found the following article: https://community.servicenow.com/community?id=community_question&sys_id=a2bcb5a31b479090305fea89bd4b...
Hello All We have a request to revert back to OOTB problem module.There have been multiple customizations and multiple OOTB fields and rules have been deleted.Is there a way to revert back to OOTB and losing data is not a problem as the organiza...
Hey community,I have to send an notification related to tasks. 1. Suppose there are 10 tasks for which assignment group is there. Let's say "XYZ" group. And out of 10 Tasks, 5 are having assigned to as empty and for assigned to is not empty. Now I ...
Hi All, We've a requirement to modify the Widget's list layout in Agent Workspace to add "Assignment group" and "Assigned to" field. I've modified the list layout of respective widget's report and able to see those two fields in default view. But, th...
How to create A report to identify the duplicates in "Asset ID" field Hardware Asset Module.
Hello All, We have a requirement to add a new holiday schedule. The expectation is to stop the SLA's from running on the holiday on all existing tickets. If we add a child holiday calendar schedule to the main SLA schedule today, will it stop the SLA...
I have a form whereby I created 2 UI policies to hide a given field and set it equal to null, if the other has been populated and vice versa (see screenshots).However I need them to both be mandatory prior to one being given a value. If I set their d...
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