Resolved! How to set first name for user refence field
I have a User Reference field called "First Name" in catalog item, by selecting user it needs to populate only first name of that user, not fullname.
Forum Posts
How do you delete a Flow Designer Action or move it to another Application scope?
I accidentally created some Flow Designer Actions in the wrong Application. I want to either set Active to False, delete them, or change the Application. I see the Active flag in the Designer list, but I cannot change the value. The Actions on sel...
Resolved! Difference between catalog builder and maintain items ? Where the catalog item created by using CATALOG BUILDER will be shown to users ?
Difference between catalog builder and maintain items ? Benefits of using CATALOG BUILDER , being a developer we should use catalog builder or maintain items ? Where the catalog item created by using CATALOG BUILDER will be shown to users ?
Resolved! How to report on time-spent in smaller increments?
Hello, I am trying to create a report for some of our users that display how long it is taking for a Call to be transferred to either an Incident, Service Request or one of the other options. We have a field within the 'Call' table called 'Time Spent...
Resolved! Using schedules with a date variable on a catalog item
Requirement: we have two date variables (due_date and disable_date) that have specific rules around them. The dates can not include weekends or holidays (Schedule: Weekdays excluding holidays - 24 hours - 5b1d15ffdsdc9cd087047e88f4961928) and if the ...
Tabs configuration in Standard Ticket Configuration Module
Hi All, We have a custom table created in our application and configured Tabs as well under Standard Ticket Configuration module. But when trying to add more than 5 tabs, it is throwing attached error "You have reached maximum number of tabs for <tab...
Resolved! Set assignment group based on variables in a variable set
I have a Catalog Items that I would like to have auto-assigned based on a value from one of the variables in the variable set. The variable is a reference field called "requestors_catalog_default" and it references the location table. can I do this ...
Resolved! Show comments in PDT timezone
Hi All, I have two fields on incident form Say A(type- journal_input) and B(type- string). The current behaviour whatever comments we add in field A gets copied in field B. The requirement is- When some user type some comments in field A, irrespectiv...
Steps to Create Access Control List (ACL) , by which only 'Role A ' can see 'New' button on 'xyz' table, rest of the roles shouldn't see 'New' Button
Hello Community, i just need steps to create ACL so that only a specific role sees the new button in particular table.rest will not
Resolved! Populate 'assigned to' field based on assignment group in catalog item.
Hello,I am using Orlando version.I created a catalog item with 'assigned to' and 'assignment group' as reference fields.I only want to see the users in assigned to field who are part of the selected assignment group.I created a Script Include 'Refere...
Help with Timer and approval escalation
Hi There, We want to have a workflow to support the majority of our requests which initially would generate an approval task for the user's line manager, all pretty straight forward. But then if the request is not approved within 2 business days it s...
Resolved! how to give impersonate role to a user? Kindly help me with it.
how to give impersonate role to a user? Kindly help me with it.
Resolved! Limit of number of notification emails sended per single event.
Hi everyoneI have a question regarding the limit of recipients (copy and no-copy) for the email notifications triggered by an event that is executed by a scheduled job.I saw that the limit will be of 200 Emails Notifications sended by the same envet ...
Purchase Order Receiving: Possible to edit UI Page?
We have a requirement to add a "Witnessed By" field to Receiving Slip. Easy enough; we added the field. However, it'd be ideal if the user could be selected during the receiving process. The problem is that $po_receive.do doesn't appear to be edit...
I am trying to search using exact match in the address bar in Google Chrome with the ServiceNow URL query
I can search in the address bar in Google Chrome, but when I search for anything I then arrive in the Global results as opposed to actually going to the incident etc. So basically I want to type in an incident or a user in the Chrome address bar usin...
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