How to add button to portal widgets
Can someone please explain step by step how to add button to the portal widgets. I need to add third button called Put-on hold. in addition to these two buttons.
Forum Posts
when all child tickets are closed then the parent ticket should be closed automatically
Hi, when all child tickets are closed then the parent ticket should be closed automatically Thanks Akhil
Script to set Variable on RITM
I have a workflow that I need a Variable field filled in IF a selection is made - the script I have written isn't doing anything. I have also tried current.variables.account_new_ifsopstitle = account_new_ifsopstitlenovacura;(account_new_ifsopstitlen...
Copy ritm variable details to ritm description
Hi all, Could any one help me with script, I want to copy the variables and variable values to ritm description field via background scrip
how to find a button to click?
Hi everyone, good day I have been trying to do some automated test with ATF tool In one scenario before fill all the field I need to click the Submit button I try with Click component (Custom UI) but in the dropdown list it's not show me the button ...
Populate error message in OnLoad client script with Script include
Hello, We got a requirement of one field ABC is refence to another table and if it is taking inactive records then showing alert or error message if form loads. Please let us know how can we achieve in onLoad client script. Thank you!!
Not able to change the State and not able to Update Additional Comments and Work notes on the Incident Form
Hi, Not able to change the State and not able to Update Additional Comments and Work notes on the Incident Form. State, Assignment Group, Assigned to and Short Description are moved to "read-only" state as soon as the State is moved to "Awaiting Ven...
Resolved! Getting error, "onChange script error: ReferenceError: answer is not defined function () { [native code] }"
I want to set the email and manager of the caller. I have written script Include and then called that in my client script but it is giving me the error, "onChange script error: ReferenceError: answer is not defined function () { [native code] }" belo...
Resolved! Take values from a list field and add them to a related list
Hi All, Been awhile, this one is got me puzzled a bit, the requirement we have a firewall request on the Service Portal where people can choose source, destination, and ports for the request. These values in turn get copied to the SC_Task on fields e...
How to display a text in different font styles ???
Hi Team, I have a written a client script to pre fill the text for few fields like the below script when we onload the change form. Onload Client script : var shortdescription = "A short summary of what will be done under this change record :"; var ...
How to add 5 days to a date excluding weekends
Hi, I have a date, I need to add 5 days to it which should exclude weekends. I am using this code on a scheduled job code block. var triggerFirstNotification = "24/05/2022"; var addDaysFive = new GlideDateTime(triggerFirstNotification); addDaysFive....
Resolved! Hi All Same knowledge artical showing up twice in the service portal when i look into the know artical list can see two articals with same number one artical is creating base version and status is closed and other is one state published without base
Hi All Same knowledge article showing up twice in the service portal when i look into the know article list i can see two articles with same number one article is creating base version and status is closed and other is one state published without ba...
Resolved! What is import set? Example?
Import set
Autofill CAB Date – When a NORMAL Change Moves to the approval state AND "CAB Required" is set to TRUE, set a CAB date in the "CAB date" (cab_date) field.
Hi Team, I have a requirement to set Cab Date field when planned start is at least 36 hours prior to current week's CAB Date (Wednesday date at 8:00 AM CST) set the "CAB date" (cab_date) field to the current week's CAB date. IF the Planned Start time...
Change stuck at 'Authorize'
Hi all I have a change that is stuck at 'Authorize' stage even though it's been fully approved and I don't know why. A member of each of the three groups has approved it and it's marked all the other approvers as 'no longer required' The flow says th...
