The syntax --> target.city = source.u_city + "(" + source.u_state + ")"; works in run script of a transform map but when I try to run the same syntax through onBefore or onAfter it doesn't work. My question is, is the syntax a bit different in Trans...
We are looking to create a catalog item that we can use to create an RITM that then automatically assigns separate catalog tasks to every member of a specific assignment group. Then, the RITM does not close until all catalog tasks have been completed...
hi guys, i need script for workflow catalog task when selects any application in i need to automatically assign to application support group pls help me guys. Thanks in advance.
Hi All, I have written the below code but nothing is working. Please suggest. Please note that the UI Action is on my custom table. function withdraw(){ if(confirm('Are you sure you want to cancel this request?')){ //Call the UI Action ...
Hi all, in setting up roles for template gmgt (e.g Incident Templates), there are 3 roles I can find: However, we require an additional role which would be something like "template_editor_admin", which would allow a user to manage and edit all templ...
Hello, we have a custom case management application in our instance and I we cannot see email activities in the activity log. Sent/Received Emails is enabled in the Filter Activity We can however see emails related to the case (both from email notif...
Hi Community, I want to hide a tab in related list named "Application Checklist" (see the attached) and show it to only people from department "XYZ" or department head is "ABC" person. Thanks.
Kindly let us know how to create report for following requirement . 1. Open RITMs where all tasks are closed ,--> Sometimes all the associated tasks of ritm's are closed but RITM is still open . So we need report to track those RITM's. 2. RITMs with...
Hi, I have a REST API endpoint (not a servicenow API). I want to create a form and submit its data as a POST request to the API. One way of doing this, is creating a new table in servicenow with all the required fields. However, I dont need to save...
I am new to client scripts, so if someone can provide a step-by-step answer it would be very helpful for me. Thanks in advance. Problem: If the agent/caller selects "Priority 1 or Priority 2," the "Description" field needs to dynamically change from ...
Hi Expert!! Thanks in advance. I am handling a lot of Service Now incidents. When I try to add child incidents to a parent, I am using filters On the page where you can add filters, I am thrown back to the overview page of the parent incident. Step...
Hi Community, Under "request something" option in the service portal, when I fill any form with a username, there is an information icon (i). When users click on it, they can see all the details. Is there a way to hide the information or make it visi...
How to populate a hyperlink in comments using business rule. https://dev12345.service-now.com/sp?id=kb_article_view&sys_kb_id=12345.
Hi All , I had created variable type "URL" and Included URL in default , this is working fine for English language. when we switch to Another language Question label is getting translated but URL is not getting translated NOTE : we have two differen...
Hi All, I have a question about the change schedules, hope you can help me ! When you launch a change schedule, you can edit the change request with the button 'Open record' but the form is opening in the same window. I look for a way to open the ch...
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