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Resolved! My catalog Client Script is not working on the service portal inspite of setting the correct UI type. How can I solve this?

Hi all. My OnLoad catalog client script  written for a catalog item is not functioning when the catalog item is opened via the service portal (Note - It is functioning fine when I am using the "try it" button on the catalog item). I have set the UI t...

Resolved! Roles required for 3rd party to create and update incidents

Hi,  We are using a 3rd party tool called Ansible to hopefully be able to close/update certain incidents. So far we have the connection set up with a user account (web service access only). Ansible are able to create a new incident using the account ...

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User485076 by Tera Contributor
  • 970 Views
  • 3 replies
  • 0 helpfuls

Create a request/RITM using csv file

Hello everyone, I have two catalog items - 1) ItemA and 2)ItemB When a user uploads .csv file to ItemA and submits it through the service portal, ItemB should be requested depending upon the number of rows filled in the .csv file. example, if the csv...

Multiple dependent values for closure codes

I've created a specific set of closure codes (resolution codes) for one specific category of incident. I've set close_code to be dependent on category and have the choices for that specific category in place now for the new choices. The existing clos...

Rob96 by Tera Contributor
  • 683 Views
  • 4 replies
  • 0 helpfuls

What type of variable need to choose,

Hi all, I am confused about one thing. I have created a catalog item in that One variable has two values like test1 and test2. If I select a test1 then need to show only some question choices, and remain for the test2. For ex. a variable contains tes...

Images in Knowledge articles are not displaying

Hi All, I am using below API to retrieve KB articles into Microsoft Teams. https://test.service-now.com/api/now/table/kb_knowledge?sysparm_query=GOTO123TEXTQUERY321=notepad^ORDERBYDESCsys_updated_on&sysparm_limit=5 I have created a knowledge article ...

Subhashini4 by Tera Contributor
  • 1859 Views
  • 4 replies
  • 2 helpfuls

Chat Agent not available for virtual Agent

Hello All / @Mark Roethof , I my PDI, when click on  VA chat  icon shows message the "No chat Agent Currently Available". How can activate agent ? Please guide me for stepping and solution.

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Resolved! Scripted REST API for inbound code is not working

I have created Scripted REST API for inbound create incident using POST method, while testing I can see only incident is creating but not test values are populating in the same incident, please help me in modifying the following code which I used.   ...