I have a requirement to create a new Incident by clicking on UI Action "Create Incident" from RITM form. While clicking on "Create Incident", a pop up opens and prompt the user to enter the comment and click OK. After clicking OK the new Incident has...
So in our environment when an incident is promoted to major incident an outage record is created when the outage begins as well announcement record to post on the Service Portal. We have recently noticed that the major incident time stamp is differ...
Hi, I want to hide a field from sys_popup view but that field should be visible only to service_desk role users. That role already exists in my instance. Can anybody help me with that. Let me know if i can achieve this without coding. Thanks, Vaishna...
Hi, The customer site I am working on doesn't currently use any form of discovery, the cmdb has been updated in the past by bulk upload via spreadsheet. We are about to do the same again due a large laptop refresh, these are new assets (and ci's) tha...
Hi, Can any one explain me How to "Add annotation to the form with text 'This is an incident form' ". Thanks in advance, Regards,
Hi Friends, I am seeing an issue where Elevate roles option is missing for admin users ? The first thing I thought would be missing security_admin role for admins but I am not able to find this role under all roles as well. Could you please let me kn...
I have a request to include either the last work note or last additional comment on a list report. I know how to include the last journal entry within notifications but I am not seeing a way to do this on a report. Any advice would be appreciated.T...
We want to give a group of non-ITIL users access to see all of the requested items for a specific Service Catalog Item. I've completed the following: Created RoleCreated GroupCreated an ACLCreate an Application Menu Not sure what else I need to do to...
I have a variable ina a catalog item that references the user table. I need the following functionalities in that variable: 1. Along with first name. the variable should also allow searching a user by the last name - I have used the following attribu...
Hi All, There is a need to debug SQL statements that are executed within a scriptinclude / transform map's onbefore script for the purpose of facilating indexing via database. However on node logs / debug sql during execution - the gliderecord class...
Hi Team, How to add manual approvals in change request form for normal type of change requests and sent out an email after approval task is manually added Thanks Raj
Hi Team, How to enable edit and new button in Approvers related list (List control) in Change request when state is New ? Thanks Raj
Hi all, I have been tasked with updating our priority matrix from the default 3x3 to a 4x4 model. I will need to update the existing choice lists for the impact and urgency fields too. Is there a way to update the choice lists, as well as the priorit...
When i click on the "ictview" its navigate to the native view on one click. when i open any record(menu item in fig 2) there and reload that form that record comes under the portal (which should not comes in fig 3) as the session is not logout,, ...
The Business Service [cmdb_ci_service] table in our dev instance has been showing a row count 22 higher than the number of records viewable in the table for at least a week. While preparing for a change, I deleted all the records in the table, using ...