i have a visual task board, from the incident table, broken down in lanes by the state field on the incident form. on the visual task board, i want to do a business rule that when a ticket gets updated for the state field, the label gets updated to ...
hi My requirment is i want to display a field and it should be mandatory, i want to display a field when defects is selected in a list collector variable, but iam getting the field also when i select the other variable in the list collector? i have w...
Hi, I have one date field variable in my catalog item. The default format of date field is "12-APR-2022" when i try to get this variable using script. But I want to convert this format like below using script include. Please share your thought on thi...
Hi All, As you can see in the picture below - I have a list collector on a item form which I have converted to an array. Depending on how many softwares you choose in that list collector it will create one-or-many catalog task for each software chose...
objective: in order to find the right approver, need to dot walk the requested_for.manager path until manager is a member of a particular group, and then use that manager for the approval. i'm open to this being a script in workflow but it seems lik...
how can I check an attachment on requested item table attached or not in every 5 minutes for 40 days from workflow Need to run the gliderecord for checking attachment after every 5 mins for 40 days if attachement is not there on the record for 40 da...
Hi All, Service now has recommended that Client side code should not use g_form.getReference(). Steps to resolve issue: Use AJAX calls to make trips to the server and only return the field values that are required. Script: function onChange(control, ...
Hi @Ankur Bawiskar I want to give access to 3 fields on cmdb_ci_computer table. so wrote BR and Client script for it. Also I tried with ACL with script but it is not working will you please help me in this. In client script I tried with role aslo ...
Hi All, Is there any way where I can get the current domain name which is set in the domain picker using script. Thank you in advance.
I am looking to create an escalation mechanism for Incidents where if an incident has not be updated for say 24 hours, it will send an email/text notice to the team lead. Or, if I want to manually escalate an incident, an email should be triggered. A...
We've been slowly ramping up our ServiceNow implementation and I'm running into a recurring theme where I could use some advice on where to go next. Many of the pending workflows have multiple levels of data submission. For example, one workflow con...
Hi team, Im working on Servinow to jira spoke Integration. When someone update problem record(description,category,company,etc) on Servicenow, same updation should be done on JIRA side as well I created flow designer for create action (its working fi...
Hi, Can anyone send me the script to validate that two field values are not the same in service catalog. Regards Suman P.
HI Guys, I need to Populate field value from a dot walked field on another table. I'm trying to create a client script on the task table. I need to stamp in the u_managing_agent value on all tasks and that information comes from the company field th...
Hello everyone,Can you explain to me why we have 2 fields for the CIs in the table sc_req_item. I see that cmdb_ci field is inherited from task table. We use the field configuration_item from sc_req_item table.For what reason ? Why don't we use the s...
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