I have created Scripted REST API for inbound create incident using POST method, while testing I can see only incident is creating but not test values are populating in the same incident, please help me in modifying the following code which I used. ...
Hi Community, My requirement is currently I've two checkbox on UI Page. When one of the checkbox is checked, show several fields, when its not checked hide another fields. How to achieve this using Jelly script in UI Page ? HTML: <?xml version="1.0" ...
Hi Team, on the form there is field on hold reason with 3 choice value. 1)Awaiting caller 2)Awaiting info 3)Awaiting problem When user will select any value in one of these and SLA will be pause. SO we have to calculate SLA pause duration for each va...
I want to create a incident ticket from Postman using rest API which role i required to create incident ticket for user I give a role web_service_admin for user but it's not working but when i give the role admin it is working. Kindly tell me which r...
Hi everyone, Please what could make a custom table that's refenced be displaying sys_id? Basically, I created a custom table and referenced that table on one of our Catalog Items variable. So, each time I click on the magnifying glass on that variabl...
Hi all, I'm working on an instance with a client script hiding empty variables. It seems that checkbox variable has a different behavior, as it is allways an empty or null variable, because wheather it's flaged or not inside catalog form, it does not...
Hi Team, In metrics definition I am getting multiple record when I am changing same value in multiple time (changing value awaiting caller again and again) So now I want to sum these duration and have to store in custom field of incident, I am try...
We have an order guide "New Hire Order Guide" that hiring managers use to order items for their new employee. Unfortunately, manager's sometimes don't submit a request "on time" so someone on our IT team submits the request, but then the manager some...
I have a After Business Rule on Group Roles (sys_group_has_role) to Set Group Type on Group form(Sys_user_group) as ITIL License when the Group gets added by itil role. Now my new requirement is to set Fulfiller Group as Type on Group form when a any...
We have recently tweaked the contextual search widget so it appears on a 'Catalog Item' alongside a record producer - from this article: How to enable contextual search for a catalog item On the record producer, everything is fine, but on the catalog...
Looking for a way to display additional information about a user record in a lookup beyond the name of the user. I have many users that have the same name but other distinguishing characteristics that would help users make the correct selection.
Hello Everyone, How do I go about making the resolve UI Action buttons only visible to those who are in the assignment group member? I am using this condition gs.getUser().isMemeberOf(current.assignment_group). can i need to check client check box. ...
there is a field 'referenceType' reference from table2,how to make the choices display specified field of table2,not sys_id as above?
When I run this code, and when the generated excel file that is downloaded and opened gives the following error: The code works for content type xls and csv's. var attachment = new GlideSysAttachment(); var rec = new GlideRecord('incident'); rec.ge...
Hi, We have integrated Azure AD with our ServiceNow instance, while working on spokes I got a requirement that, can user principle name from Azure AD be an unique identifier instead of object ID and is it possible to use ServiceNow ID as user princip...
