We've recently acquired another non-prod instance to use and I was looking for some best practices to set this up.Could I confirm If I can simply:1. Request a clone from our prod instance to the new one ?2. Set-up the remaining items e.g. email setti...
Hi. What are Outage Incidents? And how are they different from Incidents? Please give examples too and not just the definition.
Hi, I want to display variables content into a notification Accessing variables doesn't work directly in notification HTML so i've created an email script I can display some variables (e.g. a date variable) but I can't get others like reference to s...
Hello, I am looking for the best way to scheduled jobs and creating tasks using templates. I need a template that I can assign to different accounts. I have been successful at creating the scheduled job, manually executing it and creating a task. I...
The requirement is to create the pop up dialog box with all the attachments that the HR case form has when ever the handover checkbox is checked. I have written the on change client script and called the script include using glide ajax. It is showing...
Hello Experts, I would like to know what all modules/tables the business_stakeholder can read in ITSM suite? Thanks, Rocky.
Hi, I have this report, When I am trying to See all the Records, I see only 1 Page and I am not able to move to the 2nd Page. How can I achieve that? Thanks, Vaishnavi
Hi, I have installed a plugin, and I forgot to check add demo data. Plugin is installed already. Will I be able to add demo data now? If so, how? Kindly help. Regards Suman P.
Hii All, On Incident Table create a field called Name (it must be unique), when user enter name in new incident record and if Name is already exists in incident record in name field it should not accept. it shows error message('Please enter a Uni...
I have created few category and subcategory in Snow for incident. i want to user same category and subcategory in Service request as well. Please let me know the steps to configure the category and subcategory in Snow
Hi All, I have configure simple list widget with incident table, when I click on View all incident it shows me following table with columns - Number , Category, Short description, Priority My requirement is instead of Category I want to show State f...
Hi All, We are having issue with Agent Assist where it shows as - 'Invalid Configuration' Table configuration is inactive I have checked and the table configuration for Incident is active. We have confirmed that correct sys_id is provided as value...
I need to verify "from address" in the email notification is correct without sending emails (Because it is a pre-prod instance and we don't want that email to go to client). Highlighted part is the from address.
Hi,I want clone out of box admin role and need to make some modifications to permissions of new role.Can anyone help.Thanks in advance!Regards,Abdul
We have requirement to change a field in a related table using dot walking. The line gs.info("Current Date lesser than grSME date"+current.scheduled_maintenance.asset.u_next_scheduled_maint_date); works fine and i could get a log statement. But th...
