Hello All, I have created custom field with integer type on problem form, I want to show related incidents count on that field when user is checking on problem.list view, Is there any way I can achieve this ? I tried with display business rule, but t...
Hi All, I have below requirements regarding styling. 1) I have created a select box type variable in record producer. Now requirement is to show its options/choices as bold in service portal and other UI too. Tried g_form.getcontrol('request_type').s...
Hi all, Please guide me on how to send data from the custom tables to other application, using the web services / REST API. Requirement is to send some of the fields information from the custom tables in a JSON Format on a weekly basis(Every friday...
Hi All, I have parsed the .ics file and got the below DTSTART values. How can this be converted to a date\time value as I need to store this DTSTART value in a custom field on SNow.
How to add "Sort Icon" on the table header and sorting to do be done when clicked on it in service portal. Attaching the screenshot below. @Ankur Bawiskar @Pranav Bhagat
new GlideDateTime().getDate(); this is giving complete date in" YYYY/MM/DD" format, I want only month and year in "MM/YYYY" this format .....what is script for this
what is the use of job context in schedule item?
Hi all, I need to delete custom table records after 1 year from closure if the work note does not contain few keywords such as 'abc', 'xyz' etc. I am unable to query on work_notes field as its a journal input field. How to add OR conditions in work...
The situation: We have two email aliases (alias1@xyz.com, alias2@xyz.com) that we use for our requesters to send email requests to which are automatically forwarded to our Instance's email address to create Incidents. The incident is auto assigned to...
I want to list all the Incident tasks associated with Incidents which are listed from the "Incidents" tab. Similarly what we have in Incident form but here I want these incident tasks listed from the Problem form. How can I do this?
Hi All, Need your help please. The ask is to build SLA's for Service Request based on priority. They should be able to see which are the breached RITM's and w I am confused if we should create SLA's at RITM or at SC_TASK level. The reasons are - 1. I...
Hello everyone I've been having some issues on auto populating a user id from a name reference. The table that I have been using is the sys_user. I have the variables in a variable set and the names of the variables are empl_name and the one for the ...
Hello, Our line managers fill out a Power BI Form for new starters which generates an email to various systems including ServiceNow to inform of new starter. We have an inbound action script setup to create a New starter request on ServiceNow populat...
On the Incident form, when I start to type in the name of a Caller, the system brings up a list of users showing the name and email. Where is this list of fields (name + email) configured?
Hi Everyone, I have been creating an ui page where I am trying to select a change related to an incident and I am setting that change value in the incident form's caused by field. -How can I pass the dynamic query in the ui page ? -How to get the sy...
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