Resolved! I want to assign a single role to more than 1000 users at a single time. How can I do that?
I have to assign a "single same role"(e.g : itil) to 1000 users in a single time. How can I do that. any help would be appreciated.
Forum Posts
Resolved! I want to close all child incidents before closing parent incident, if any one child incident not closed the parent incident should not be closed
I want to close all child incidents before closing parent incident, if any one child incident not closed the parent incident should not be closed should populate a error message I tried the code below but, If I try to close one child Incident parent ...
Resolved! ACL for Contract managers to create/edit Vendor Tables
We changed the ACL for the Contract managers so they can Create/edit the Vendor tables, however they can not add the "Vendor Types" as a selection from the vendor form. The "Vendor Types" table says it's part of the Core_Company ACL but they receive ...
Copy Tabs to Other Dashboards
Hello ServiceNow Community, Is it possible to copy tabs within a dashboard and add them to another dashboard rather than having to create the tab all over again from scratch? Thank you!
Problem record related list: Incidents, doesn't allow certain user to "edit"
Something is wrong with the Incident related list inside Problem records.I, as an admin, am able to "Edit" to add existing incidents to the problem. However, one of my itil users only sees "New" and not the "Edit" button while inside a Problem.I don'...
How to create update set in customer service scope.
Hi, How to create update set in customer service scope. I have to capture updates in update set and I need to create update set in customer service scope. I'm trying to create it but application field is read only. Please help me with this. Re...
Reprocessing email is not working
Hello All, I have issue in Reprocessing "Received Emails " , I was trying to Reprocess received email , I'm getting info message stating event has been created but it is not creating an entry in sys_emails table , can some help me what might be the i...
Edit option for adding members to group is not working for user
Hi All When the below user is trying to add a member to this group showing below message "Action not authorized" why so how we can rectify this? and group type is security @Hajar Benjahhar Any idea?
Resolved! My catalog Client Script is not working on the service portal inspite of setting the correct UI type. How can I solve this?
Hi all. My OnLoad catalog client script written for a catalog item is not functioning when the catalog item is opened via the service portal (Note - It is functioning fine when I am using the "try it" button on the catalog item). I have set the UI t...
Resolved! Roles required for 3rd party to create and update incidents
Hi, We are using a 3rd party tool called Ansible to hopefully be able to close/update certain incidents. So far we have the connection set up with a user account (web service access only). Ansible are able to create a new incident using the account ...
Resolved! Add one user to watchlist of Request and it should reflect on watchlist of RITM, SCTASK. can anyone help me on this how to achieve it.
Add one user to watchlist of Request and it should reflect on watchlist of RITM, SCTASK. can anyone help me on this how to achieve it.
Create a request/RITM using csv file
Hello everyone, I have two catalog items - 1) ItemA and 2)ItemB When a user uploads .csv file to ItemA and submits it through the service portal, ItemB should be requested depending upon the number of rows filled in the .csv file. example, if the csv...
Multiple dependent values for closure codes
I've created a specific set of closure codes (resolution codes) for one specific category of incident. I've set close_code to be dependent on category and have the choices for that specific category in place now for the new choices. The existing clos...
What type of variable need to choose,
Hi all, I am confused about one thing. I have created a catalog item in that One variable has two values like test1 and test2. If I select a test1 then need to show only some question choices, and remain for the test2. For ex. a variable contains tes...
Resolved! how to update a read-only field once the change request is closed
Hi, Our change request is configured in such a way that once any change request is closed, all the fields become read-only. Now we have a requirement where, we need to update the close code from "successful" to "successful with issues" if any inciden...
