Hello, I've been trying to get the total number of incidents that were resolved within 15 minutes of their creation using Performance Analytics. To do this I've written the below Script as there were no OOB filter conditions to apply in the Indicator...
Hi Team, I have a requirement to make variable section editable under RITM for one catalog item. when I check there is a global client script configured to make fields readonly. I have written below script on catalog UI policies. But it is overridde...
Recently, the ITSM Roles (com.snc.itsm.roles) plugin was installed onto our Dev instance. A few days later, The "My Open Tickets" section in the Self Service page for an end user is coming up with the following errors. The "My Tickets" section in t...
I would like to set it in a test environment. Is it possible to set not to send notifications to specific users? I have an account and email address for a particular user, but I'm looking for a way to stop notifications to those users.
I have to pass value from UI action page to my work flow where i am able to pass the incident value from work flow but not able to pass sys_id of the incident to my workflow. i am using below code to pass the incident number and sys id. Working code...
I need to create a portal and add catalog items as link to it and they should be available public---> without login a user should be allowed to see the portal, submit the request for catalog item. Above 3 links are 3 catalog items and these widge...
Hi All, I request you , please help me on below issue. "cmdb_ci_service_discovered" table record has 'Corporation' field which referencing "u_corporation" table Request : Corporation record has "Node" reference field which is referencing same tab...
Hi, I've created one business rule on sc_task table i want to run this for specific catalog item. how we can achieve this please give me the answer Thanks in advance
On change of "Assigned to" field, display information about active assigned incidents count of corresponding agent selected under the "Assigned to" field.
A user can create an incident for him/her self by default. Also a user can create an incident for other users of the same department. When a user creating an incident for other users, he/she could able to select users from the same department on the ...
In Agent Workspace is there a way to be able to display a number next to an item in a list showing the number of tickets, interactions, incidents, etc. so you dont have to click into each item to see how many you have? It would also be cool if when ...
Hi All , How to trigger scheduled import set using business's rule when data source is loaded new attachment file.
I have created UI page to show Glide List field using below code : <g:macro_invoke macro= "lightweight_glide_list" id="change_subsystem" name="change_subsystem" control_name="myListCollector" reference="customer_contact" can_write="true" /> I am get...
Is there a way to OOB tell if an incident was created by a template?
We have a catalog item and we would like to make one field label to bold/ increase the font size of the variable.I came across with couple of posts and tried with their solutions. Following are the links I have gone through and I tried with the solut...
