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Resolved! List layout not reflecting globally

Hi Everyone, In the list view of a table when I do configure --> List layout and select the columns what to be shown, it is not reflecting globally. When I impersonate other user, I see unwanted columns also.  Also, it is showing this below message: ...

Sravanthi10 by Tera Contributor
  • 1760 Views
  • 4 replies
  • 4 helpfuls

Schedule job runs daily based on the custom table.

Hi All, i have created the custom table 'u_exceptions' table in this table we have 'u_reevaluation_date' field so now the schedule job will run every day, where u_reevaluation_date is 7 days from today. When that happens, the Scheduled Job should mak...

How to minimise sections within Agent Workspace by default

Good Morning, Please can someone advise, within the Agent workspace incident view we would like a few sections auto minimised as they are not always used and just an extra step in workspace agent for the SD member to fill out/scroll through. Can you ...

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ToniOxley by Kilo Expert
  • 2104 Views
  • 10 replies
  • 3 helpfuls

Resolved! Delay creation of records in for loop of business rules

Hello,   I have an async business rule which splits an array from a field and creates multiple records according to array length using for loop. This is working fine. However, records are inserted at once without any delay. I wanted these inserts to ...

Why work notes is coming twice in the activities?

we have this code in the server script of a widget. This will do  - when a approver rejects the request he will type some message and this is assigned to work notes and comments. But the issue is sometimes(may be like once in 10), work notes and com...

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Resolved! Portal - Request Summary Screen

I have a requested item that has a requested for variable.  It's set to default to one certain user because no others are able to access this catalog item.  The problem i'm having is the request summary screen is defaulting to ME after I submit the r...

Linda_G by Kilo Sage
  • 870 Views
  • 1 replies
  • 0 helpfuls

Need to convert Normal CR as Standard CR

Hi , We have a requirement where CM team might think a normal CR should ideally have been a standard CR. So we need a functionality on Normal CRs to convert them to Standard CRs. I need to add a UI Action (form context menu) called switch type to Sta...

soum by Kilo Expert
  • 760 Views
  • 1 replies
  • 0 helpfuls

Issue on Dynatrace integration

Hi, Has anyone ever done integration with dynatrace application? I've an issue connection. I've done integration following this guide : https://www.dynatrace.com/support/help/setup-and-configuration/integrations/third-party-integrations/problem-notif...

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GianluNow by Mega Expert
  • 2623 Views
  • 7 replies
  • 2 helpfuls

How to convert an incident to a service request

Hi, We have a feature, if the users sends an email to ServiceNow, then automatically incident ticket will be created. But some of these incidents will be managed as Catalog Task instead (i.e we want to convert it to Service request)   Regards, RajakS...

abdul rajak by Kilo Contributor
  • 2168 Views
  • 6 replies
  • 0 helpfuls