what is job context in schedule item?
what is the use of job context in schedule item?
Forum Posts
How to query on work notes
Hi all, I need to delete custom table records after 1 year from closure if the work note does not contain few keywords such as 'abc', 'xyz' etc. I am unable to query on work_notes field as its a journal input field. How to add OR conditions in work...
Using Aliases to Auto Reply to Inbound Email Actions
The situation: We have two email aliases (alias1@xyz.com, alias2@xyz.com) that we use for our requesters to send email requests to which are automatically forwarded to our Instance's email address to create Incidents. The incident is auto assigned to...
Resolved! How to display related incident tasks from Problem form? Related list
I want to list all the Incident tasks associated with Incidents which are listed from the "Incidents" tab. Similarly what we have in Incident form but here I want these incident tasks listed from the Problem form. How can I do this?
Resolved! How to show the RITM SLA on the SC_TASK
Hi All, Need your help please. The ask is to build SLA's for Service Request based on priority. They should be able to see which are the breached RITM's and w I am confused if we should create SLA's at RITM or at SC_TASK level. The reasons are - 1. I...
How to auto populate a users id from the name using the sys_user table
Hello everyone I've been having some issues on auto populating a user id from a name reference. The table that I have been using is the sys_user. I have the variables in a variable set and the names of the variables are empl_name and the one for the ...
Resolved! Inbound email action to populate reference variable in Request Item using gliderecord
Hello, Our line managers fill out a Power BI Form for new starters which generates an email to various systems including ServiceNow to inform of new starter. We have an inbound action script setup to create a New starter request on ServiceNow populat...
Resolved! Field typeahead configuration
On the Incident form, when I start to type in the name of a Caller, the system brings up a list of users showing the name and email. Where is this list of fields (name + email) configured?
How to call dynamic query in the UI Page refernce field
Hi Everyone, I have been creating an ui page where I am trying to select a change related to an incident and I am setting that change value in the incident form's caused by field. -How can I pass the dynamic query in the ui page ? -How to get the sy...
HTML field is not displaying the box in the form
We have HTML type field, but its just showing the field name not HTML box as shown in below. kindly someone help here
Visual Task Board (VTB) not displaying
I exported a VTB from DEV to QA, and when I went to check for the Board under the "Visual Task Boards" module in the left Navigator, the said board could not be found. But when I check the list of the boards in the QA instance via "vtb_board.list" in...
How to auto populate CI location when a CI is populated through inbound email action
Hi All, The requirement is to auto populate CI location when a CI is populated through inbound email action i am able to populate the CI name in the field 'configuration item' but how to populate the CI's location in the location field when CI is p...
Duration field 1 day = 8 hours
Hi Community We got the requirement from our Development Team to have new duration field added. Until there no Problem. The point is that they want 1 day = 8 hoursie: when a user enter 10 hours, SNOW display that as 1 day and 2 hours. But also that...
Resolved! How to populate GlideList values as text in string field?
How can we get text from glidelist and populate that in the string field? Is it possible through GlideAjax and script include? If Yes, Please suggest me the solution.
Cancellation of Flow Designer
Can we cancel the running flow designer from background ? Like whenever the catalog request is deleted we have to cancel the flow designer.
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