I have to pass value from UI action page to my work flow where i am able to pass the incident value from work flow but not able to pass sys_id of the incident to my workflow. i am using below code to pass the incident number and sys id. Working code...
I need to create a portal and add catalog items as link to it and they should be available public---> without login a user should be allowed to see the portal, submit the request for catalog item. Above 3 links are 3 catalog items and these widge...
Hi All, I request you , please help me on below issue. "cmdb_ci_service_discovered" table record has 'Corporation' field which referencing "u_corporation" table Request : Corporation record has "Node" reference field which is referencing same tab...
Hi, I've created one business rule on sc_task table i want to run this for specific catalog item. how we can achieve this please give me the answer Thanks in advance
On change of "Assigned to" field, display information about active assigned incidents count of corresponding agent selected under the "Assigned to" field.
A user can create an incident for him/her self by default. Also a user can create an incident for other users of the same department. When a user creating an incident for other users, he/she could able to select users from the same department on the ...
In Agent Workspace is there a way to be able to display a number next to an item in a list showing the number of tickets, interactions, incidents, etc. so you dont have to click into each item to see how many you have? It would also be cool if when ...
Hi All , How to trigger scheduled import set using business's rule when data source is loaded new attachment file.
I have created UI page to show Glide List field using below code : <g:macro_invoke macro= "lightweight_glide_list" id="change_subsystem" name="change_subsystem" control_name="myListCollector" reference="customer_contact" can_write="true" /> I am get...
Is there a way to OOB tell if an incident was created by a template?
We have a catalog item and we would like to make one field label to bold/ increase the font size of the variable.I came across with couple of posts and tried with their solutions. Following are the links I have gone through and I tried with the solut...
I would like to use a multi-row variable set to display a list of users. I have one variable in the MRVS called “selected user” which is just a reference to the customer_contact table. I would like to know how we can apply a dynamic reference qualifi...
Hi Everyone, Can anyone help me understand how can we parse glide_var type fields and separate their values. Only information I can find on internet is this link. https://www.jds.net.au/glide-variables/ We need to store the values from this glide_var...
Hi All, We were sending notifications to users when the agent add the comment on a specific SCTask but since comments from RITM were also copied onto the SCTask we don't want to send a notification on it. so for that, we need to check some keywor...
can I get workflow reverting to previous version?
