Hi Team, In metrics definition I am getting multiple record when I am changing same value in multiple time (changing value awaiting caller again and again) So now I want to sum these duration and have to store in custom field of incident, I am try...
We have an order guide "New Hire Order Guide" that hiring managers use to order items for their new employee. Unfortunately, manager's sometimes don't submit a request "on time" so someone on our IT team submits the request, but then the manager some...
I have a After Business Rule on Group Roles (sys_group_has_role) to Set Group Type on Group form(Sys_user_group) as ITIL License when the Group gets added by itil role. Now my new requirement is to set Fulfiller Group as Type on Group form when a any...
We have recently tweaked the contextual search widget so it appears on a 'Catalog Item' alongside a record producer - from this article: How to enable contextual search for a catalog item On the record producer, everything is fine, but on the catalog...
Looking for a way to display additional information about a user record in a lookup beyond the name of the user. I have many users that have the same name but other distinguishing characteristics that would help users make the correct selection.
Hello Everyone, How do I go about making the resolve UI Action buttons only visible to those who are in the assignment group member? I am using this condition gs.getUser().isMemeberOf(current.assignment_group). can i need to check client check box. ...
there is a field 'referenceType' reference from table2,how to make the choices display specified field of table2,not sys_id as above?
When I run this code, and when the generated excel file that is downloaded and opened gives the following error: The code works for content type xls and csv's. var attachment = new GlideSysAttachment(); var rec = new GlideRecord('incident'); rec.ge...
Hi, We have integrated Azure AD with our ServiceNow instance, while working on spokes I got a requirement that, can user principle name from Azure AD be an unique identifier instead of object ID and is it possible to use ServiceNow ID as user princip...
HI All, I have a table which is extended from CMDB CI. There are also many custom fields created in the child table. Does anyone have a way to fetch the list all the custom fields from the child table via script?. it should only give results of non e...
In Glide Form API, the method g_form.addFormMessage(String message, String type) is not working properly. When I am using this method without g_form, it's giving correct output in the form. Why is it so happening?
Hello, I am just wondering if aside from Node File Log Browser, can the diagnostic event table contain a record that can equate to java.lang.OutOfMemoryError: Java heap space error? And if there is a corresponding record in diagnostic event ...
Hello Experts,I am trying to bring variables value to email body using flow designer. Below is the thing that I have designed. Email is getting triggered but the variables value are not getting populated on the email body. How to achieve this? Reg...
Hello All, We have requirement to show the request,requested item and corresponding task in one page.How can it achieved? Please help me on this
Under health scan, I need to uncheck the "Run Business Rule" checkbox in Transform Map, only for those maps where it's not needed. So, how can I check if there is any Business Rule running after the transform map.
