Hi Everyone, We handles plenty of service request tickets on the daily basis and from time to time our fulfillers would close tickets by mistake and have to come to our sys admin team for help. We are exploring the possibility of letting their team l...
Can anyone please help me to understand all these interviews questions 1. What kind of incidents tickets do we get as an admin or developer? 2. what is the main difference between GlideAjax and Sctrachpad? 3. I got an issue (any issue, how to fix) ...
I have sysid of an object and want to determine the name of object i.e. record or table how can i achieve this?
Experts. I have a cloned the sc_cat_item widget, and page. I've customized them as requested. Now I have to make them publicly accessible and allow them to be accessed via an iframe from another site. How does one configure the iframe on the external...
I have a Service Catalog Item with a start date (start) and an end date (end). I want to set it up so that when the end date is selected they cannot enter a date that is 30 days greater than the start date. If the end date is greater than 30 days fr...
The following BR message is checking to make sure the actual start date is not before the Planned start date on a change. then is throws a message. Can someone help with how I would clear the work_start field in addition to this message. I've tried ...
Hi All, I've created a simple list widget on the portal of my ServiceNow instance. The simple list is set to show any live priority 1 (critical) incidents. I need this list to be available for any non-ITIL users that are in a specified group. Since t...
Hi,I'm scouting the community for a solution of my current issue with groups/roles and I came across inheritance map and inheritance count which was introduced in Geneva. Where can I find that? Is it on the table sys_user_has_role? If so, why can...
Hi All, I have one requirement to copy the attachment from one table to another table. Requirement : Whenever a request is placed from catalog item(from only one item),attachment from RITM should be copied to data source table, to a particular data ...
Hi EveryOne, I am getting StreamContent of an attachment in response body of ecc, Can any one let me know how to create an attachment from that ?? to Use New GlideSysAttachment().writeContentStream(gr,FILENAME,CONTENTTYPE,GlideScriptableInputStrea...
Dear Community members, Good Day! Could someone help me with below error message and response code which I am getting while trying to hit a third party endpoint. Third party tool is behind the firewall and on intranet and hence I have installed a MID...
We are exporting records from another system into SN by forwarding emails. Since these are all forwards, each record shows the last Additional Comment as the person who sent in the last email rather than the original person. Within the inbound action...
Please can someone advise how I can automatically set a recurring ticket up in ServiceNow. id like a ticket to be logged on the service desk on the first of every month to remind users to perform certain tasks. Id like to do this from ServiceNow itse...
So I'm trying to develop an ATF that automates the change request process through all of the necessary steps until the request is closed in the end. So far, I have been able to impersonate a user to open a change request form, fill in all necessary f...
Hello,I have a variable set called "User Data" that populates on my service portal requests. One of these variables is a "location" variable. I am building a workflow that needs to check for this location, then generate tasks accordingly. I'm using a...