I use the the default metric definition FCR in ServiesNow which I believe is calculated as " If the incident is inactive and the update count (sys_mod_count) is zero, its consider FCR."So basically, FCR = true only happens for the below scenarios: ...
Is there a way to dynamically pass values through the template fields? For instance, having a short description of "Create mainframe account for <requested_by>" which would pass the matching value through once the template is applied:
Hi, While creating reports i have observed that the bar sizes are varying for each report. how do i increase the bar size and height in trend report?? can anybody help me increase the size of bar not chart. Thanks, Vaishnavi
how to compare a currency field in a business rule to populate certain fields.For example, want to check if cost is >= usd 0, then how how should i parse it in a business rule?
I'm trying to call a UI Macro from an onChange Catalog client script to dynamically add help messages on order form.I've created a Macro variable to my item, and the UI Macro which I've attached to the Macro.Now I've created an onChange Catalog clien...
Hi Everyone, We have a requirement to integrate SevOne network monitoring tool to ServiceNow. SevOne is using Webhook function to connect with 3rd party applications. I have created scripted REST API which needs to triggered from SevOne Webhook. Coul...
Is there any ServiceNow functionality that is associated with adding "prerequisite" or "dependent" stories? Or are these stories used for documentation purposes only? It doesn't appear that entering these stories controls or forces a conduction upo...
We have created a custom scoped application which has a core table extending task. State control looks like it can be achieved using either State Model or by using the State Flows (need to activate the plugin). Both are good choices for defining wh...
Hi, I have a Incident form if i select Caller field in Incident form then all the Fields like mobile number, location, name, Email Should be auto populate. Can any one help me out for the same. Awaiting for your response, Regards, Sreenadh.
Hi all,I've got a workflow that I'm building, and initially I'm just trying to see if parts are firing by using a gs.info()...so the first question is can I do this inside a "Run Script" command within a workflow?Here's the set up:This workflow is ru...
Hi all, I would like to extract a list of major incidents (MIM) and their related problems using REST API. I can import the tables for both incidents and problems, but i cannot get any data on the relation between both tables. Either the MIM query sh...
Hi, can any one help me what is new GlideModal('show_list'); what is the use of it, i didn't find show_list in UI Pages any where . what is the purpose of this useing?
G'day, Is there any way I can hide breadcrumbs highlighted as Yellow: I tried using List Control> Omit Filters. Not only it removes breadcrumbs but also filter present above column. Secondly, I used &sysparm_fixed_query=active=true in argument sec...
Although we can use Service Portal to submit the multi row data, there is no way to display these on Portal ticket Widgets. According to below KB this feature is targeted in future release. Multi Row Variable Set data. Is there anyway to display the...
Good afternoon community, I am creating a few SLAs that derive their duration based on variables from the request form. I am running into a couple problems around them not starting. Conditions are as follows- When I create a request that should tr...
