Hello Experts, I need to populate a field with the value from another field. Ex : in description i used to have a value like "{'sys_id':'00128698db83d4100a577fa4f3961911','hostname':'test1.com'} " When the record is getting inserted, then the sys_id...
Hi All, Service now has recommended that Client side code should not use g_form.getReference(). Steps to resolve issue: Use AJAX calls to make trips to the server and only return the field values that are required. Script: function onChange(control, ...
Hi @Ankur Bawiskar I want to give access to 3 fields on cmdb_ci_computer table. so wrote BR and Client script for it. Also I tried with ACL with script but it is not working will you please help me in this. In client script I tried with role aslo ...
Hi All, Is there any way where I can get the current domain name which is set in the domain picker using script. Thank you in advance.
I am looking to create an escalation mechanism for Incidents where if an incident has not be updated for say 24 hours, it will send an email/text notice to the team lead. Or, if I want to manually escalate an incident, an email should be triggered. A...
We've been slowly ramping up our ServiceNow implementation and I'm running into a recurring theme where I could use some advice on where to go next. Many of the pending workflows have multiple levels of data submission. For example, one workflow con...
Hi team, Im working on Servinow to jira spoke Integration. When someone update problem record(description,category,company,etc) on Servicenow, same updation should be done on JIRA side as well I created flow designer for create action (its working fi...
Hi, Can anyone send me the script to validate that two field values are not the same in service catalog. Regards Suman P.
HI Guys, I need to Populate field value from a dot walked field on another table. I'm trying to create a client script on the task table. I need to stamp in the u_managing_agent value on all tasks and that information comes from the company field th...
Hello everyone,Can you explain to me why we have 2 fields for the CIs in the table sc_req_item. I see that cmdb_ci field is inherited from task table. We use the field configuration_item from sc_req_item table.For what reason ? Why don't we use the s...
Hi Team, User Id is have Role and Groups but it is multiple duplicate roles or added from same groups, suppose user edit the role and try to add again its allowing to add existing role .. how to solve this type of problems in sys_user table. for t...
how can i delete all closed state records in incident table
hi all i have a field name(u_string_1). i want to clear the field value in Business rule i.e server side. can anyone tell me what is the syntax like current.? Thank you.
Hi All, After upgrading to San-Diego, I found an issue in closing the CTasks. The Assignment Group member of the change request, is able to close the change tasks also. This should not happen. Only the member of the Assignment group of the Ctask shou...
Hi, I have created the new flow to close child Incident when parent closes. everything is working fine except state. state field is not mapping with parent incident. what could be the reason ? I tried mapping child incident state with triggered reco...
