Hi Community, I had a tricky SLA Requirement I have not been able to figure out and hoping others might have insights. Two tricky requirements 1. End of Business Day, for example P5 has 10 days, breaching at end of 10th business day. The SLA Defini...
I am calling script include from UI action what will happen if i doesn't pass current object?
How to Create report for KB usage. Need to display the information on KB published and other stages report.
Can Non employee / external users access ITSM service portal ? if Yes, what is required to enable this? Thanks!
1. What do service catalog variables provide? (variables are like questions in catalog requests) a. Options to tailor a catalog item to the customer needs. b. Definitions of available item options using questions choices. c. variab...
Hi All, I am trying to relate Change_manager role under ITIL but I am receiving an error says "Error Message : Aborting the operation due to the roles cyclicity!" Please help me in relating these two roles
Hi All, I have a rather complex form that uses a couple of variable sets as well on form variables. What I'm trying to do is pass the value from a variable in variable to the reference qualifier of the second variable set. To put it in context I'm t...
Hi, I have "sys_popup" view enabled on my incident table. However, I'm not able to see all the fields(in popupview) when i try to view the incident data from a custom field that i created on one of my application. Below is my business scenario: I hav...
I have to pass data from server to HTML or vice versa how would i achieve that?
Hi Fellow Experts I’ve recently got ADMIN access to DEV / UAT / PROD instance of ServiceNow (NewYork) – I’ve started to do a lot of Update Set configurations from DEV through to PROD instance and I’ve come to understand that Committing an US doesn’t ...
Our Organization has the bespoke need to be able to alter the Major Incident MTTR to depict actual outage time up to minutes. The conventional method of recording the duration (Resolve time- start time) does not suit the requirement. We have done a...
Hi, I am sure this is yet another simple thing to do and I am not looking in the right place. I would like to create a report for all team leaders that would be run weekly that shows calls opened each day of the week and what the status is. currentl...
How can I dynamically set the name of both the name and value for the field type name-value pair?
How to get User Country in client side.
It seems as though there is no end to the number of questions here around how to embed a video into a Knowledge Article. I've used most of them to successfully get it to work but currently its only working for admin level users. Here's what I've curr...
