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Resolved! How to set the records in table format

In continuation to this question   https://community.servicenow.com/community?id=community_question&sys_id=7e3e79861be2cd50d018c8ca234bcb9c I am getting output as "INC0000001RITM0010001" but I am excepting output as..{table format}   Number  INC00000...

Sathwik1 by Tera Expert
  • 1125 Views
  • 5 replies
  • 3 helpfuls

Resolved! How to pass event values to the notification?

Hi Team, In a schedule job I had an event, and in the event through array I am passing two numbers... so how can I get those numbers in notifcations. while(gr.next()) { arr.push(gr.number); } gs.eventQueue('trigger.an.event', gr, arr); Now arr contai...

Sathwik1 by Tera Expert
  • 1739 Views
  • 12 replies
  • 4 helpfuls

How to Retired a Knowledge Article that hasn't been Published

We have a ton of knowledge articles submitted over a year when there was no Knowledge Manager processing submissions What is the best way to retire, or make them inactive/closed out if they were never Published but are not valid now? Do we have to Pu...

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carlav by Kilo Guru
  • 1514 Views
  • 5 replies
  • 0 helpfuls

Service Portal best practice

We have a service portal for iT, which is the default portal when we switched to ServiceNow. Our Finance team is coming on board with ServiceNow as well. I know we can have as many service portals as we like. What is the best practice approach here? ...

Pat Surtan by Tera Expert
  • 969 Views
  • 3 replies
  • 0 helpfuls

Performance Analytics Job Throwing an Error

Hello All, I have a requirement to get the total number of incidents being resolved within 15 minutes of their creation using PA Indicator which will in turn be used in the formula Indicator to calculate further based on needs.  I've created the belo...

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Resolved! Query condition for between start and end date

Hi, I have a requirement to get the records count which was created between start and end date using fix script. It was worked, when I try the below query condition using static way like directly added date and time. var incident = new GlideRecord("i...