EMAIL NotificationEmail New Incidentfor Caller and Assignment GroupsINfoIncident as been created By (Caller Name) Incident (Number);Please find the below detailsCaller NameStateShort descriptionDescription
i need to remove some drop down choices form the particular choice filed in the user table
Hello Experts, I have been trying to populate field values from custom table on catalog form, but everytime it is giving 'undefined error' Could anyone help me in resolving this error? Thanks in advance! I am using attached SC and CS
If multiple CIs are related to one incident, how can I enter multiple CIs in the field of Configuration item? Please tell me if there is a good way.
I have a field 'Action on Accounts' - has 3 options: Create / Modify / Delete. Condition requested by the customer is If option Create/Delete display field 1, field 2, field 3 .... If user selects the Modify option, the field 1, field 2, field 3 sho...
Hi, I have created 5 User Groups with roles, no members. It did not get captured into the update set. How can I import an group XML file to the update set? or it has to be done via UI Action? if so Please explain step by step, your help would be grea...
I have been asked to setup an external users, a vendor, to work on Incidents in our servicenow instance. We only want them to see Incidents assigned to them and no others. Is there a way to do that?
Hi, My requirement is If 2 incidents tickets are submitted within 10 minutes with the came caller and same short description then mark the 2nd created as duplicate, then change the summary to "duplicate" and close/cancel the change.
How to set URL for each domain in domain separation? Thank you, Arkesh
Hi All, As a part of one of the requirement, we wanted to remove "Popular Item" from the portal. I have tried the suggestions given on some of the community links but it doesn't seem to work https://community.servicenow.com/community?id=community_que...
How can I configure Form Design/Layout on a Catalog item like we can with CMDB Form, RITM Form, Incident Form?
How can I join the project status report table with the project task table. I have a requirement to provide a report that shows the milestones and key milestone tasks along with the status report. The only thing I am getting from key milestones is ...
Hello, I have a reference field with a reference qualifier (javascript:new ScriptInclude().myFuncMatrix();) looking at a Script Include. On the UI Form, I am getting the correct display values while on the workspace, I get the Sys IDs (Screenshot bel...
Hello, Here is how the system behaves when creating an incident (OOB): When filling the incident form, you can freely set the company and the configuration item (no restriction, because the company field is empty). Let's say that he selects the Appli...
