ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Send a CSV export to a third party file path using REST API

I have a requirement wherein i need to extract csv of location and send it to a third party endpoint available through REST message POST request upload. I suggested Export Sets but they require only though REST message. Could you please help me. I ha...

ajay konduru by Tera Contributor
  • 2327 Views
  • 5 replies
  • 0 helpfuls

Resolved! Virtual agent - get actual interaction record in the topic

Hi,  we are working on creation of incident from the virtual agent topic. We have created our custom field "Parent interaction" on incident and we would like to have this field populated with interaction, which is created automatically when user init...

Flow designer not updating stages in Requested Item record

Hi everyone, Can anyone suggest remediation to update stage in Requested item record via the Flow designer. Read lots of articles and ServiceNow support links followed every possible suggestion but Flow designer does not update the stage in Requested...

find_real_file.png
ayush512 by Giga Contributor
  • 2426 Views
  • 11 replies
  • 0 helpfuls

Hide display name in reference variable

Hi All,             I have used the following filter in variable attributes for custom table field ref_auto_completer=AJAXTableCompleter,ref_ac_columns=u_group_approvers,ref_ac_columns_search=true,ref_ac_display_value=false   My requirement is to di...

find_real_file.png find_real_file.png
Ashok76 by Tera Contributor
  • 2642 Views
  • 8 replies
  • 2 helpfuls

Open UI16 URL from Agent workspace

I like to open UI16 URL from an UI action in Agent workspace. I have a UI action "Create Security Incident" in an Incident form. By clicking the button it should redirect to Security Incident new record creation form in UI16. I used below line of cod...

ramwons by Kilo Expert
  • 1420 Views
  • 4 replies
  • 0 helpfuls

Resolved! Sub category is not populating

Hi , we have a catalog under which we have added Something is broken as category under it we have added Report an Issue (record producer which generates Incidents when submitted). The issue is when a category is selected , sub category is not getting...

find_real_file.png find_real_file.png

Project/Task Tracking in ServiceNow

We have an out-of-the-box instance of ServiceNow Incident and Problem Management modules. We are looking for a way to track time spent on projects and other tasks using the incident module or the problem management module. Does anyone have any ideas ...

Renata9 by Tera Contributor
  • 2782 Views
  • 3 replies
  • 4 helpfuls

Table value not visable in List View or Reports

I have a custom table with several fields that we have been using for over a year now. I just noticed that I'm not able to show one of the values in a list view or in a report.  I went into the List Collector and was able to find that value but the o...

John H1 by Tera Guru
  • 2238 Views
  • 13 replies
  • 0 helpfuls

Parent field choice values to be available on child class field

Hi All, I have a table called x which has a field of choice type 'state' and 7 choices.I have another table called y which is a child class of x.Y has the state field which has 4 choices.My customer wants the parent choices to be available on the chi...

Madhu5 by Tera Contributor
  • 891 Views
  • 1 replies
  • 0 helpfuls

Resolved! Populate UI page with User name field value

Hi Community, I'm using a UI page on user record, the UI page has a field called user name, when the UI page is opened I want to populate the username with the current user record name. any help in script. Thanks in advance. Please find the attached ...