Do clones wipe out workflow contexts?
Do clones wipe out workflow contexts?
Forum Posts
Resolved! what is the difference between business service and application service
I'm new to the London version, could someone explain to me what the difference is between business service and application service, from what I am reading they look to be the same thing, are they or are they different? If they are different when wo...
Official Way for Our own domain redirect to ServiceNow instance
I would like to know more about Web or Proxy architecture on this case. Please kindly explain more.ServiceNow does not provide or support this facility. In order to accomplish this, you must procure and configure a web or proxy architecture to answer...
Resolved! Templates - Child templates not applying
Hi All, We use Templates for Standard Changes. I've created a module in the Change application where users can select the template and automatically create a change with the relevant change tasks generated. It's recently been brought to my attent...
Display image file name for attachment in activity log instead of image
Is it possible to minimize image attachment in activity log instead of having the image take up lot of space in activity log.
Resolved! Convert Incident into request item
Business requirement1. Convert INC to RITM2. Once converted INC ticket should be cancelled and have reference of RITM.3. INC fields details should be mapped with RITM fields (attached screen shot for mapping fields) ==================================...
Floating time zone
Hi, I have a Catalog item for linking Business application to schedule (cmn_schedule) after creating a new Schedule record. In schedule we have -- Floating -- option in time zone as below. Even though I created Time Zone variable in catalog item ...
End users are not able to see Additional Comments Field
Hi Team, End users are not able to the additional comments field. In form layout, additional comments field is selected.
Licensing for Approvers and Fulfillers
Hi,I have a question on Servicenow licensing for Approvers and Fulfillers.I understand that an Approver can perform all requester actions and view or modify requests directed to the approver. Approvers have the approver_user role, but no other roles ...
Setting up Priority Matrix for Incident
Hi, Please guide me steps about setting up Priority Matrix for Incident. PFB screenshot attached for your reference. Regards, Arjun.
Update Request Item with Inbound Email Action.
Hi All, I am working on a requirement. An email will be received by vendor (email subject doesn't consists of RE or FWD). The email subject consists of the RITM number as "XXX Quote Confirmation: Quote Ref. RITMnumber [EXTERNAL]". This should updat...
Resolved! Business Stakeholder - what would that user see?
We have a requirement to enable our end users to see, read only, incidents and requests. I was told that could be accomplished with the new 'Business Stakeholder' role in New York and beyond. Before we purchase new licenses for this role, we would ...
Resolved! How to give read access to Sys_Journal_field table?
We want to provide read access to sys_journal_field table. Could you please let me know the steps to provide the same.
Audit log for Knowledge base
How to enable the audit log for knowledge base? Can the audit log capture who read the articles activity? Can the audit log capture who click the URL in the article of knowledge base? Please advise. Thank you.
Resolved! Set all fields read only when state is completed
Hi All, I wrote a UI policy to make all fields read-only when the problem state is completed. But while changing the state only all fields are getting read-only. As per the requirement after saving the form fields should become read-only. Please hel...