Bulk Delete Knowledge Article from List View
HI all,Can we Bulk delete "Draft" knowledge articles from Knowledge List View using UI Action from the List Choice?Thanks
Forum Posts
How to add "Attachment paperclip" button on top of the catalog item in Kingston version?
How to add "Attachment paperclip" button on top of the catalog item in Kingston version? Note - I have the attachment clip at the bottom but want at the top as well with same functionality. Can someone help with the steps?
If check box checked then show a popup message
Hi All , Can someone help me with my requirement . I created a check box on a catalog item forma and when user checks it , then a pop up message should appear notifying user some info . I create a onchange client script on that catalog item as show...
Resolved! Exporting all tickets with work notes to csv
I'm looking to do a list csv export of all incident tickets. There doesn't appear to be way to include work notes and comments. We have a production instance which is retiring at the end of the month, we need to export all incidents tickets for futur...
hide columns from Personalize List Columns for some users groups ??
I have a table with too much columns. some of them just need to be shown for special groups of users, in the form it works fine but they still appear in the available columns in when i try to Personalize list columns.
error loading csv file - data contains 12 columns, expected 19
Hello, I am loading csv file however i am getting error - data contains 12 columns, expected 19 Actual data it starts from row number 3.So i selected properly row 3 while loading data in load data. For first run it works fine and i got all records pr...
Resolved! Map to Field on Multiple Choice Field on Record Producer
We are trying to map a variable on a record producer to a teamspace table (tsp2_demand). The variable type is multiple choice, and the field type on the table is Choice. We have set up the Question Choices on the variable (attachment1) to match the C...
Resolved! Missing Ref:MSG string in approve email
Missing the Ref:MSG string in my email hence the request does not get approved when button is clicked. How can i fix this issue and where do i look? The "omit watermark" box is unchecked. var _waterMark = ''; var gr = new GlideRecord('sys_watermark')...
Resolved! How to Hide/Suppress Standard Change Forms on Service Portal
Hi, Can anybody please tell me How to Hide/Suppress Standard Change Forms on Service Portal not make it inactive but only hide from portal not backend. Like we we have for catalog items to hide from portal. Thanks in advance. Vaishnavi
Resolved! Approver Getting Multiple Email Notifications
Hello, I have an "Approver" receiving two approval request email notifications for the same ticket which also generates two approver requests. I checked the workflow and notification to see why this might be happening but didn't see anything in parti...
Resolved! Why are users not visible to impersonate?
Hello, unfortunately I cannot select all users in my developer instance for impersonation. Does anyone know how I can add them again? Some are visible and some are not. Thank you very much. Max
Resolved! Auto Populate or filter a reference field based on the choice in 'select box' type variable.
Hello, I have a catalog item with a choice field. Further down the form there is another reference field that references to groups. I need to customize it so that it will either auto populate based on that the value for the first choice field. OR It...
How to show >1 column in Glide List field
Hi, We have a field 'Sites impacted' (Watch list kind field) on the Incident form, which needs to show 3 columns as drop down values during search: SIC Code + Name + Customer We have implemented this on Location field, which is a reference field. B...
Best practice to retire server
Hi All, I want to know ,what is the best practice if any server is decommissioned .We don't want to enlist that server in discovery dashboard as server not discovered. If i will change the status of server to Retired ,would it be excluded from discov...
Resolved! Handling inbound emails with HTML in RITM Description field
Hi all, I have an email mailbox forwarding to ServiceNow and in turn an inbound email action to create RITM's using the shopping cart. All is working well, however for some of these emails they are HTML. My inbound action is simply putting the body o...