Hi, I am using getReference method to check value set in a variable but getting undefined in alert: Please let me know if I am missing anything, result in variable 'gr' should be test but I am getting undefined. It's giving 'test' when I am trying to...
Hello Team, when we update the assignment group directly on list view the "assigned to" field value is not getting cleared. I want to make the "assigned to" clear when "assignment group" value updated . Please help with the script for this.
Hello, I'm looking far a solution to a request that came up. I'm looking to create some type of "Business hour" greeting for VA. Something where if the current time is outside of 7am-5pm a greeting would let the users know that no IT is staffed and t...
Hello Experts, I'm trying to compare two integer values in a workflow if condition, however it's not working. The booking value I'm using is 10,000.00, but my script returns "no." I tried to add the two values, and it returns 10,010. I get the corr...
Hi, Problem group members not able to link closed incidents under problem related lists/// when we navigate to any Problem ticket >> under related list >> Incident >> Click on Edit Button >> Add any Closed incident >> saving the form --- Closed incid...
Hi, In Servicenow a call with priority High is breaching in 4 hours during Business hours (this threshold is set by the administrator). I am trying to make a report that shows all the tickets that are about to breached within 30 minutes. How can i do...
Hi SNow community,i have a scenario that if the condition of the if statement is false it should return to a previous action/step, this in Flow Designer. Have searched for an action but didnt find anything.... is there someway to accomplish this?Than...
Hello i am creating a business rule that when triggered it stops the current workflow and will start a different workflow. Any ideas on how to achieve this? Thanks.
We are not using Performance analytics and I was wondering if there is a way to report on resolution times, response times and other metrics that would be good to report on but do not appear to be a part of the canned reports in the standard version ...
Hi Team, I would like to know how can I route to Service Portal using a URL embedded to a catalog variable. For eg. I have a preferred contact variable, where I have added a URL on that annotation part but I'm unable to route to the logged in user ...
HI Team, I have a record producer. Inside record producer i have created a multi row variable set name calle d as "item_list". Inside multi row variable set i had 6 variables. As soon as i submit the record producer from portal, A record is creat...
After creating Request, few variables like, variable 1 : A B C D variable 2: A1 B1 C1 variable 3:A2 B2 C2 etc In Variable 4(multipl...
Hi All, we want to capture time worked on an incident, for this I placed OOB Time worked field on the incident. now how can I make it works effectively like for this I made UI policy to mandate the time worked when state changes to resolved or Compl...
Hi all, I have felid(u_group_schedule).I need default value(24*5).This filed reference from cmn_schedule table. Can u help me on that Thank you
Hi Team, I have created a record producer with one multi row variable set. My record producer is on "x_pl4_move4u_item" table Inside the multi row variable set i had 6 variables. As soon as i fill all those variables and submit. After i submit from p...
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