Users with no role can't view the activity stream, and this is needed for approvers to be able to read additional comments and add comments too.So to fix this i created to ACLs to allow anyone with SNC_internal to read & write on SC_Req_item.addition...
Hi,I have created a Check Box field in incident form. I want that field to be made true or false only by the incident manager role I created. Please help.
Hi, We have a catalog item which has a flow to create 2 tasks one after the other which is working as expected from flow. the challenge here is we have a flow in flow designer which will run on the SCTASK for all the items to see if there are inactiv...
I have configured contextual search for the catalog items' Short description field by creating entry in Record producer configuration. But instead of searching the entered keywords in Short description of knowledge article, it is searching the keywor...
Hi All, Can we duplicate the related lists on the same form.? If yes, how to do it. I am having feature and release tables , where in feature record, there is a reference field of release table with field name parent. So, it created a related list on...
Dear Team, We have business rule : Jira_Webhook_Commentsupdate. This rule should ideally gets triggered when someone updates the comment on Incident, and the Jira_ref_id field is not empty i.e. have value. In regular scenarios i.e.: when someone upda...
Highlight VIP caller in client script
Hello, we have one TSC which generates RITMs containing sensitive information. Most of the fields/variables in those RITMs are now hidden with the help of ACLs and catalog UI policy, if users dont have the required role. I'm however struggling with t...
Hi, experts. I would like to fix View by user role. I have created one user and one role and assigned that role to that user. I would like to do the following. 1. I would like to create a view that only that user can use. 2. If that user is in contro...
Reference: https://docs.servicenow.com/bundle/sandiego-platform-user-interface/page/use/using-forms/concept/Documentviewer.html I am curious. If I create a service catalog with attached WORD file to hyperlink, when I open this service catalog in "s...
Hi All,I have been attempting to override the "--None--" value of a dependent choice list to "--", but unable to do so. I have tried to implement the same by using Choice List table(through NULL_OVERRIDE) and onChange Client Script (through addOption...
I want to set the subject of my email client template:- I created an email script and used:- email.setSubject(''); and called the email script with tag ${mail_script:'name od email script'} in the body of the template. But the value of the subject is...
Hi Guys, Need a quick help. How to add users in email notifications recipient list from Watchlist? Can we add them in the CC list?
I created a custom table that extends to a task table. I have a workflow attached that creates tasks. I'm trying to figure out how to grant access to the tasks that are created for the custom table. I did a debug security session and I am thinking...
Dear Community We are looking for a place where we can buy icons and images for the catalogue items we create(mostly SAP, Workspace, network, Microsoft, Information technology items etc). We are are ready to subscribe, we nomial cost.
