Resolved! Hyperlink to Catalog Item Description Area
Hello, I have a requirement to add Hyperlink to the Description area of a Catalog item that says Click Here. What is the best way to achieve this? Please give examples if you have. Thank you.
Forum Posts
Resolved! Dynamic filter using script include to get a manager's Reportees
I am trying to create a dynamic filter for user reference field. It is meant to fetch a manager's reportees. I have written a script include for that and then called the function in the dynamic filter. Although, it does not seem to be working. I have...
Unable to use type- label variable in multirow-variable set
Hi All, i need create a variable in multirow variable set with type as label but unable create any suggestions on it.
g_form.setMandatory is not working in the code
Hello There, On incident form i have a requirement like once state is changed from "Resolved" to "Assigned to" have to ask for confirmation "Do you really want to re-open incident" and after clicking ok , comments should be mandatory and should s...
Resolved! Reference Qualifier with dot walking or script
Hi Experts, I need help in the following case. The field invoice_address is a reference field to the table x_addressen. In the table x_addressen is the field key. A example key is: BKH-1-2 Than I have the field Group Company (it’s a mandatory field)...
Guided Tour for Service Catalog Item (Specific Item)
Is it possible to provide a Guided Tour on a specific Service Catalog item? If so, how do I do that? I tried looking in the docs, but I couldn't find anything for that. It seems it has to be tied to a specific list view or other type of page. As usua...
How do you Copy a Freeform Visual Task Board?
I used this script from a previous thread. But when I click the button it doesn't copy the board. I currently have it on the form view of an already created VTB but it doesnt work. https://community.servicenow.com/community?id=community_question&sys...
6 Things You Didn't Know About ServiceNow and How it Can Rock Your Service Management World
ServiceNow is kind of a rockstar in the Service Management world. ServiceNow has been touted as the "fastest growing Company with more than USD 1 billion in revenue," as its 2016 sales shot up 38% to USD 1.4 billion. Nearly 1 in 5 companies surveyed ...
Resolved! Group email parameter doesn't send notifications when ticket is already assigned to a member of the group.
Hello Community, I have the following problem with group email functionality. As I understand it, when this option is enabled and group inbox is filled with an email, all kind of notifications should go to this inbox rather than to each individual ...
How do I add a count widget to my dashboard
How do I add a count widget to my dashboard, like '10 Open tickets"
Resolved! Can two prefixes be added to incident table
I have a secondary field within my service ticket called "account number". I have a request to prefix this number with the a field already on the form "branch number". ie. "Branch numberAccount Number". I tried creating a prefix for the field but i...
Resolved! Stockroom Questions
I am looking to get some more information from people that use the Stockroom. I looking in to seeing if the Inventory/stockrooms would fit for our company and I had a couple of questions. 1. Are items added to the stockroom thru the stockroom in S...
Resolved! Show the Export UI Context Menu option
Hi, We just upgraded to New York and some of my users are not able to see the Export UI Context Menu option when they are viewing a specific record (i.e. change). This option was available in the previous version (Kingston). I've checked the UI Co...
Resolved! Reference variable on a catalog item displaying "No matches found" for my Service Portal users
Hello all, I have Reference variable on a catalog item that is displaying "No matches found" for my Service Portal users. The Reference is to cmdb_ci_service. My goal is to allow users to select the service they are having an issue with. I then use t...
Comments added on closed ticket.
Hello Team,I noticed that the users are adding comments on tickets that are in closed status . From what I know, the OOB functionality of sending "please reopen <ticket number>" would open the ticket. But in this case, the ticket is still in closed s...