We are in the processing of migrating from an leveraged to a dedicated instance of ServiceNow. As a result we want to migrate all the open and active tasks(incidents, problems, change_requests etc) and their associated workflows. We have been trying...
I have created like around 13 UI Policies for my catalog form and i have checked the box applies to RITM & catalog task. And i have also disabled all the client scripts written. But still the catalog variables aren't reflecting in my ritm or task tic...
How to block ServiceNow access (platform as well as portal) for users from particular country.
We would like to know if Service Now still supports KB submission module. Will it be possible for us to activate KB Submission workflow in Kingston? Our Requirement is ,When knowledge check box is checked in incident form and we close it, instead of ...
When I am logged in as myself (many roles) and I go to the Service Portal, I am able to see some images that I have inserted into the widgets of the Service Portal home page. See below However, when I impersonate a user and go to the home page the im...
Hi, I have created a record producer for specific incidents to be raised through the portal, to go a set team. That all works fine, but I have an issue with the category (called 'select service affected' on the portal) I want this to map to the categ...
Hi All, When I write any code using the code editor of ServiceNow, I do not see the function getMyGroups() being suggested automatically after I type in gs.getUser(). does this mean that ServiceNow does not suggests us to use that method? I can still...
Our business is one that moves around quite a lot. We're in a situation where we have a Property team who will trigger an office relocation request via email, which comes through as an incident currently, which is a bit crummy and not great in terms ...
Hello, We have the following business rule, Check for same name variables. When we add two Variable Sets to a Catalog Item, we will get an error. And one of the Variable Sets will not be added to the Catalog Item. In the Variable Sets there are t...
Hi All, I have a query regarding Service Now cloning .When we have cloning from Production instance to sub production instances .All production mid servers are shown in mid servers list of sub production instances .Also the credentials which we are ...
Hello, There are OoB REST APIs are available for service catalog, and I wanted to use those to submit an Order Guide. My Order Guide consists of two catalog items and can be chosen based on a drop down value in describe needs.The Order Guide is a cu...
Hi , please help me how to add Time Zone field under ""User Reference""" for all Non-role users side also Under About Section : Time Zone field value available here but here How to Add Label "Time Zone " under About section
Hi All, Greetings! I kindly request if anyone can provide me knowledge management process and procedure document. Please do the needful. Thanks and Regards.
Hi Experts, I have a requirement to populate incident number in new record when form load. OOB auto numbering (ie, incident number) will populate after form save. Please suggest any property is there?
Has anyone implemented any kind of SLA/OLA for Problem Management. If you have what have you done? If not, have you thought about and decided against it, if so what was the reason against? or for that matter the reason for doing it?