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New non-prod environment setup

We've recently acquired another non-prod instance to use and I was looking for some best practices to set this up.Could I confirm If I can simply:1. Request a clone from our prod instance to the new one ?2. Set-up the remaining items e.g. email setti...

Mark C_ by Tera Expert
  • 648 Views
  • 2 replies
  • 0 helpfuls

Resolved! What are Outage Incidents?

Hi. What are Outage Incidents? And how are they different from Incidents? Please give examples too and not just the definition.

Resolved! Attachment variable - Service Catalog

Hi All, I am having a attachment variable in a catalog item. The maximum limit of the attachment should be 20 mb. Can anyone please let me now how to achieve this? Thanks, Vinu

Vinu1 by Tera Expert
  • 3821 Views
  • 3 replies
  • 3 helpfuls

Resolved! Display variables that are references in email notification

Hi, I want to display variables content into a notification Accessing variables doesn't work directly in notification HTML  so i've created an email script I can display some variables (e.g. a date variable) but I can't get others like reference to s...

Resolved! Scheduled Job with Task using a template

Hello, I am looking for the best way to scheduled jobs and creating tasks using templates.  I need a template that I can assign to different accounts. I have been successful at creating the scheduled job, manually executing it and creating a task.  I...

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Business StakeHolder in ITSM

Hello Experts, I would like to know what all modules/tables the business_stakeholder can read in ITSM suite? Thanks, Rocky.

Rocky5 by Kilo Sage
  • 1441 Views
  • 1 replies
  • 1 helpfuls

How to create assessment metric

Hi everyone, Please help me with Assessment Metric. What exactly is assessment metric? How do we create a assessment metric? My exact requirement is below: Create the two ETI questions bellow for the products listed in the attachment: Question1 Ass...

Sruthi17 by Kilo Sage
  • 1040 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to Configure 'Simple list' widget.

Hi All, I have configure simple list widget with incident table, when I click on View all incident it shows me following table with columns - Number , Category, Short description, Priority  My requirement is instead of Category I want to show State f...

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Obito by Tera Expert
  • 678 Views
  • 3 replies
  • 1 helpfuls