A fictitious user "Naomi NOC Clone" created an ad hoc CAB meeting and assigned herself as CAB Manager, and specific Board member. She is also a member of a group assigned as Board group. She has roles of itil, change_manager, and sn_change_cab.cab_ma...
Hi, I have ACL- incident.*, type- record, operation- read. Roles- itil, sn_incident_write I want to remove the above roles from the ACL. But i am not able to see the option to remove. Also all the fields of ACL records are read only. Could someone he...
Hi Team, When the UAT instance was upgraded from Quebec to Rome, when i opened a catalog item(name- xyz) form on service portal, I got this error- There is a JavaScript error in your browser console. I inspected and checked the console. It showed the...
Hi Folks, Need help in Script to find out the all Workflow Run Script activity which all contains current.update() var wfw = new GlideRecord('wf_activity'); //wfw.addEncodedQuery('workflow_version.published=true^activity_definition=db8c65aec0a8016501...
I as end user check self service portal for tickets created by me, then I should be able to see if any Problem ticket or Change is attached to my incident (Irrespective of status). Today this is possible from backend access only (ITIL), but we would ...
We are having some challenges with the Survey Management application and wanted to reach out to the community and see if we are alone or not. We want a survey sent out to each user upon resolution of a ticket. The information that we would like to ge...
Under dashboards I clicked on Incident management which has different tabs like Incident open, Incident new, Incident resolved. Under each tab different indicators are added but it does not display records, even though many incidents are present in t...
Hello Experts, I need your help on below: If we can create multiple email accounts? If Yes: Can I use multiple accounts while sending emails from servicenow? and how to achieve it? Case: If I send and Major Approval email I want the label to say some...
How to set the variables READ ONLY once the SCTASK is closed?
Hello,I am trying to make an ACL to prevent users in a certain group moving cards in the VTB to different swim lanes. I've tried making one on the Private Task Board and the VTB card board, but neither prevents the user from moving the card. My code ...
Hello Experts, I have a business requirement, To give access to a particular module Here is the requirement: I have module titled as "work groups" represents "sys_user_group" table and type is default to (work), for a particular group members(imp...
What are the 3 basic components of workflow?
I have created a custom table. This table has a workflow associated with it. I would like to display the "Show SLA Timeline" the way it appears on the incident form. This table does extend to the task table and I can see it in my UI Actions, but I...
Hi Team!We have an ITSM Pro license and we are starting to implement more topics in our Virtual Agent. Recently, we activated the "Citrix IT Service Management Connector" and it's working just fine, we can reset sessions from Citrix IT Service Manage...
Hi All, I'm working on a requirement where a reminder needs to be sent to the assignment group 1hr 15 mins (75 mins) before the follow up date. I was able to achieve this by using a schedule job that runs every second doing the following: 1) Query t...
