Resolved! Can you deploy assets to a stockroom?
Looking to see if you can have assets in the "in Use" state that are deployed to a stockroom, like a workstation in a stockroom?
Forum Posts
How do I close an incident from an inbound email?
I am relatively new to SN and have not done much with scripting. I have a new requirement that came in to open an incident from an email with a specific subject line. Then from a later email, find that same incident and close it based on the subjec...
Assignment Rule triggered when Incident Priority Updates.
According to ServiceNow Docs, the Assignment Rules will only run when a Task record is unassigned. Let's say we have a ticket that was manually re-assigned to a new Assignment Group. What I am noticing in most cases, when this assigned ticket has ei...
How to Re-Open a Closed Catalog Task/ Request Item Ticket Without An Admin Role?
Hi Everyone, We handles plenty of service request tickets on the daily basis and from time to time our fulfillers would close tickets by mistake and have to come to our sys admin team for help. We are exploring the possibility of letting their team l...
Resolved! SNOW Interview Questions
Can anyone please help me to understand all these interviews questions 1. What kind of incidents tickets do we get as an admin or developer? 2. what is the main difference between GlideAjax and Sctrachpad? 3. I got an issue (any issue, how to fix) ...
How to get object details from sysID only
I have sysid of an object and want to determine the name of object i.e. record or table how can i achieve this?
Resolved! Catalog item, in an iframe, open to public
Experts. I have a cloned the sc_cat_item widget, and page. I've customized them as requested. Now I have to make them publicly accessible and allow them to be accessed via an iframe from another site. How does one configure the iframe on the external...
Resolved! Prevent user from entering an End Date that is 30 days greater than Start Date
I have a Service Catalog Item with a start date (start) and an end date (end). I want to set it up so that when the end date is selected they cannot enter a date that is 30 days greater than the start date. If the end date is greater than 30 days fr...
Need to Clear field on a Validation Business Rule
The following BR message is checking to make sure the actual start date is not before the Planned start date on a change. then is throws a message. Can someone help with how I would clear the work_start field in addition to this message. I've tried ...
Resolved! Add non-ITIL users to a group watch list so they can see incidents in a simple list on the portal
Hi All, I've created a simple list widget on the portal of my ServiceNow instance. The simple list is set to show any live priority 1 (critical) incidents. I need this list to be available for any non-ITIL users that are in a specified group. Since t...
Resolved! inheritance map
Hi,I'm scouting the community for a solution of my current issue with groups/roles and I came across inheritance map and inheritance count which was introduced in Geneva. Where can I find that? Is it on the table sys_user_has_role? If so, why can...
Copy attachment from RITM to data source - GlideSysAttachment().copy not working !
Hi All, I have one requirement to copy the attachment from one table to another table. Requirement : Whenever a request is placed from catalog item(from only one item),attachment from RITM should be copied to data source table, to a particular data ...
Create Attachment from Content SStream
Hi EveryOne, I am getting StreamContent of an attachment in response body of ecc, Can any one let me know how to create an attachment from that ?? to Use New GlideSysAttachment().writeContentStream(gr,FILENAME,CONTENTTYPE,GlideScriptableInputStrea...
Outbound Rest -- Unknown Host
Dear Community members, Good Day! Could someone help me with below error message and response code which I am getting while trying to hit a third party endpoint. Third party tool is behind the firewall and on intranet and hence I have installed a MID...
How do you set the "user" of an inbound action?
We are exporting records from another system into SN by forwarding emails. Since these are all forwards, each record shows the last Additional Comment as the person who sent in the last email rather than the original person. Within the inbound action...