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How do I get rid of these black opup tooltips?

How do I get rid of these black tooltip popups? Every time I open a new dashboard or a new dialogue pops up, they are there. I can find no way to turn them off! They're driving me nuts. Especially the first one as it obscures other tabs. Although th...

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spike by Mega Sage
  • 1258 Views
  • 2 replies
  • 1 helpfuls

way to override global client script

Hi Team, I have a requirement to make variable section editable under RITM for one catalog item. when I check there is a global client script configured to make fields readonly.  I have written below script on catalog UI policies. But it is overridde...

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Manikanta7 by Kilo Contributor
  • 998 Views
  • 1 replies
  • 1 helpfuls

Resolved! sys_id of the catalog variable

I  have to pass value from UI action page to my work flow where i am able to pass the incident value from work flow but not able to pass sys_id of the incident to my workflow. i am using below code to pass the incident number and sys id. Working code...

Abhishek64 by Kilo Contributor
  • 1159 Views
  • 8 replies
  • 1 helpfuls

Resolved! How to get reference field Display value

Hi All, I request you , please help me on below issue.  "cmdb_ci_service_discovered" table record has 'Corporation' field which referencing "u_corporation" table   Request : Corporation record has "Node" reference field which is referencing same tab...

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Sironi by Kilo Sage
  • 20517 Views
  • 11 replies
  • 0 helpfuls

Resolved! Business rule for a specific catalog item

Hi, I've created one business rule on sc_task table i want to run this for specific catalog item. how we can achieve this please give me the answer   Thanks in advance

Agent Workspace show number next to list items

In Agent Workspace is there a way to be able to display a number next to an item in a list showing the number of tickets, interactions, incidents, etc. so you dont have to click into each item to see how many you have?  It would also be cool if when ...

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How to highlight incident using a flag

Hi All,   We have escalation checkbox on the incident form to escalate the incidents. How can we highlight incident for the escalated tickets using a flag just like the OOB vip flag. - similiar to OOB VIP icon. Did any one implemented this, please sh...

madhuri229 by Tera Contributor
  • 687 Views
  • 3 replies
  • 0 helpfuls