Original Air Date: Thursday, July 9, 2015 | 10:00 AM (PDT) | 1:00PM (EDT)Do you struggle with the difference between Assets and Configuration Items? And why do we need Model records? Isn't that just another thing to maintain? Get a better understandi...
Hi, I would like to populate "schedule date range selector" field on Schedule Entry table, which is a formatter. In service catalog, user provides a start date/time and end date/time. I have to populate this data in schedule entry table. Any help rel...
I want to auto Populate the field on the parent table from a value on the child table based on the state in the child table. The child table has a choice field "FIELD1" with 2 choices A&B The parent table has the same field "FIELD2" with 2 choices A&...
If service now admin or developer from where get the task, what is daily activities?
Hi All, I created a widget with the below code, accordion menu with + and - icon for service portal , but it's not working. any ideas how we can add an accordion menu with the icons on the service portal? Here is my code HTML <button class="acco...
We want to update the additional comments of the requested item to let the end user know their request has been received and a service desk technician will be reaching out to them. This works fine if the flow trigger is configure to "run flow in back...
I would like to bulk load Maintenance Schedule by using excel file. Can some one have experiences on this, kindly help me?
Hi there,Is anybody aware of any controls/properties within Service-now that allow you to configure a base template for the 'Printer Friendly Version' of forms/views/etc?Specifically, I want to ensure that the company logo is displayed at the top lef...
Hi, Is there a way to configure a time out in Agent Workspace where the Agent's Available status will automatically switch to offline? We are just beginning to configure Advanced Work Assignment and Agent Workspace. I have noticed in my testing, whe...
I need to import a csv file from MID Server daily... Daily once the 3rd party will place a csv file in the MID Server...when ever they place I need to place that file in our MID Server... Can anyone help me with this? I referred previous community q...
Hi all, We have a requirement to add images above check boxes for user to select the required option for the users. For laptop replacement request display the below images with checkboxes. Lenovo Think Pad Dell...
Hi Guys,Does anyone know if there is a way to control the fields on the form that gets opened if Update Selected or Update All is being used? As our instance is now configured ITIL users have access to both these buttons. I know how to make the 2 opt...
How to Auto Populate email id of user in email field whose name is specified in Requested For field of a Request form.
Hi all, Can anyone help with the regular expression for the variable in catalog item. The format should starts with '$0.00'. means it should start with $ and numerical values.00 examples are $118.09,$6.08,$3456.52,$12344.17 Thanks
I have task to create flow designer for a service catalog. Where a Ritm and two task tickets need to be created. There is no need of approval steps. Would like to know if any further stages need to be added to have proper flow. 1. In trigger added...
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