Dear Team, We have business rule : Jira_Webhook_Commentsupdate. This rule should ideally gets triggered when someone updates the comment on Incident, and the Jira_ref_id field is not empty i.e. have value. In regular scenarios i.e.: when someone upda...
Highlight VIP caller in client script
Hello, we have one TSC which generates RITMs containing sensitive information. Most of the fields/variables in those RITMs are now hidden with the help of ACLs and catalog UI policy, if users dont have the required role. I'm however struggling with t...
Hi, experts. I would like to fix View by user role. I have created one user and one role and assigned that role to that user. I would like to do the following. 1. I would like to create a view that only that user can use. 2. If that user is in contro...
Reference: https://docs.servicenow.com/bundle/sandiego-platform-user-interface/page/use/using-forms/concept/Documentviewer.html I am curious. If I create a service catalog with attached WORD file to hyperlink, when I open this service catalog in "s...
Hi All,I have been attempting to override the "--None--" value of a dependent choice list to "--", but unable to do so. I have tried to implement the same by using Choice List table(through NULL_OVERRIDE) and onChange Client Script (through addOption...
I want to set the subject of my email client template:- I created an email script and used:- email.setSubject(''); and called the email script with tag ${mail_script:'name od email script'} in the body of the template. But the value of the subject is...
Hi Guys, Need a quick help. How to add users in email notifications recipient list from Watchlist? Can we add them in the CC list?
I created a custom table that extends to a task table. I have a workflow attached that creates tasks. I'm trying to figure out how to grant access to the tasks that are created for the custom table. I did a debug security session and I am thinking...
Dear Community We are looking for a place where we can buy icons and images for the catalogue items we create(mostly SAP, Workspace, network, Microsoft, Information technology items etc). We are are ready to subscribe, we nomial cost.
Hi, I have created a new custom service portal, Can anyone help me to insert the option of 'Impersonate user' and 'End Impersonate' in user menu of service portal. Note: There is already OOB 'Impersonate user' but unable to insert in User menu. Th...
1. On creation of a new user profile in AD, the Manager information is not syncing in the servicenow user profile at the time of creation. through LDAP. Any suggestion to fix the issue will be appreciated. Thanks in advance.
Hello All, Hope all are doing good !! ACLs (Security rules) should not have GlideRecord/GlideAggregate in script We have a custom ACL written as shown below using GlideRecord. How can i replace this code so that it does not use GlideRecord query. or...
HI,I'm working on GlideExcelParser API, How to Find the Duplicates in the Excel for specific columns like Asset tag and Serial Number ???My Requirement is to Store all the Assets tag and Row Number into an Array and to push only the Duplicates int...
Hello, We have a button on RITM table and once we click on it then ABC assignment group will populate automatically in the RITM assignment group. Please provide a code to achieve this functionality. Thanks!!
