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TypeError: Cannot read properties of null (reading 'location')

After upgrading to rome the issue got created. There is an excel link(download) in the catalog item.When the user clicks it an excel file gets downloaded but for few users when they click on it the content pane becomes empty as in the attached image ...

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Vasu20 by Tera Contributor
  • 4149 Views
  • 3 replies
  • 0 helpfuls

Resolved! Is there workaround to update the name in Activity Log?

I need to update the name captured in Activity log for some of records in ServiceNow due to business requirements. I have checked in sys_audit table and update User field but no luck and I am unable find records in sys_history_line table. Could you p...

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How can I know if a role is licensed or not?

Hello, I want to know if a role is licensed or not. Is there a document or reference I should know that shows a list (for example) of roles and their associated licenses. In my case, the role I want to know if it's licensed or not is catalog_manager;...

Resolved! How to write contains in a query?

I have created a related list in the problem record like below screenshot... It was working fine, but I need some modifications.. based on below logic.. I am comparing whether there is any similar short description is existed or not but here I need t...

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Rithvik2 by Tera Contributor
  • 8192 Views
  • 7 replies
  • 5 helpfuls

Resolved! Want to show 4 fields only on Service catalog task

Hi, Requirement - I have created 4 variables on service portal which is not mandatory field(It should  not visible on service portal form) but when i will submit the form it should not visible on RITM as well but should be visible only on Catalog tas...

Raghav22 by Tera Contributor
  • 2032 Views
  • 3 replies
  • 2 helpfuls

Resolved! Create Record in custom table from a workflow

Hi All, I have a requirement to take values from the task variables and insert records in a custom table. i.e there is a variable in the catalog task table 'transfer number' which will have comma separated values 1234567890,34567890,..once the task i...

sanvi by Tera Expert
  • 2694 Views
  • 15 replies
  • 2 helpfuls

Stop the approval notification

Hi all, I have created one application and its similar to change request. So in that application when the ticket is created and the approver is there so it will set the field as requested and dur to this servicenow standard br is triggering i just wa...

ovi1 by Kilo Contributor
  • 1535 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to clear value on Catalog task?

Hi, I have wrote client script for making fields visible false but when i select any random value from dropdown than the previous selected value is showing on catalog task. I want to clear the all field values when i am changing dropdown value and on...

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Raghav22 by Tera Contributor
  • 1754 Views
  • 4 replies
  • 2 helpfuls

catalog item variables not showing in catalog task

Hello People, We have added a catalog item using the ItemDesigner and then added some variables using the Maintain Items. When i open the item from the maintain items, i see the "Item Designer Workflow" in the Workflow field as read-only. The Variab...

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somujit by Tera Contributor
  • 17188 Views
  • 16 replies
  • 19 helpfuls