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Ask the Expert: Live Chat | Assets and Models and CIs, Oh My!

Original Air Date: Thursday, July 9, 2015 | 10:00 AM (PDT) | 1:00PM (EDT)Do you struggle with the difference between Assets and Configuration Items? And why do we need Model records? Isn't that just another thing to maintain? Get a better understandi...

ServiceNow by Administrator
  • 19498 Views
  • 43 replies
  • 10 helpfuls

Populate "schedule date range selector"

Hi, I would like to populate "schedule date range selector" field on Schedule Entry table, which is a formatter. In service catalog, user provides a start date/time and end date/time. I have to populate this data in schedule entry table. Any help rel...

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divyasurada by Tera Contributor
  • 1510 Views
  • 4 replies
  • 0 helpfuls

Accordion menu with + and - icon to service portal

Hi All, I  created a widget with the below code, accordion menu with + and - icon for service portal , but it's not working. any ideas how we can add an accordion menu with the icons on the service portal?     Here is my code HTML <button class="acco...

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KARAN24 by Tera Contributor
  • 2249 Views
  • 2 replies
  • 0 helpfuls

Printer Friendly Version

Hi there,Is anybody aware of any controls/properties within Service-now that allow you to configure a base template for the 'Printer Friendly Version' of forms/views/etc?Specifically, I want to ensure that the company logo is displayed at the top lef...

Resolved! Agent Workspace presence staying Available

Hi, Is there a way to configure a time out in Agent Workspace where the Agent's Available status will automatically switch to offline? We are just beginning to configure Advanced Work Assignment and Agent Workspace.  I have noticed in my testing, whe...

Resolved! Import a file to Servicenow from MID Server

I need to import a csv file from MID Server daily... Daily once the 3rd party will place a csv file in the MID Server...when ever they place I need to place that file in our MID Server... Can anyone help me with this?  I referred previous community q...

Sathwik1 by Tera Expert
  • 12204 Views
  • 18 replies
  • 4 helpfuls

Resolved! How to add images to catalog item check box variables.

Hi all,    We have a requirement to add images above check boxes for user to select the required option for the users. For laptop replacement request display the below images with checkboxes.                               Lenovo Think Pad       Dell...

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Balaram1 by Kilo Contributor
  • 3249 Views
  • 5 replies
  • 2 helpfuls

Resolved! Update Selected and Update All

Hi Guys,Does anyone know if there is a way to control the fields on the form that gets opened if Update Selected or Update All is being used? As our instance is now configured ITIL users have access to both these buttons. I know how to make the 2 opt...

Bogdan18 by Tera Guru
  • 5399 Views
  • 5 replies
  • 0 helpfuls

Resolved! Regex expression on currency in catalog item

Hi all, Can anyone help with the regular expression for the variable in catalog item. The format should starts with '$0.00'. means it should start with $ and numerical values.00 examples are $118.09,$6.08,$3456.52,$12344.17 Thanks

aj2403 by Tera Expert
  • 3010 Views
  • 6 replies
  • 0 helpfuls

Create flow designer for multiple tasks in service catalog

I have task to create flow designer for a service catalog. Where a Ritm and two task tickets need to be created.  There is no need of approval steps. Would like to know if any further stages need to be added to have proper flow.   1. In trigger added...

Community Alums by Community Alums  
  • 3023 Views
  • 3 replies
  • 1 helpfuls