gr.get() and gr.addQuery()
What is the use of gr.get() and gr.addQuery() ?
Forum Posts
Resolved! how to Call UI action in client script
Hi, I have to hide a Ui action on the change form on change of the configuration item. How do I refer to the UI action in the on change client script of the configuration item field.Please help me out Thanks, Shruthi.
Change reply to address on reply , reply to & forward button.
Hi All, I have a requirement where i need to change from email address on reply , reply to & forward button on activity stream, Can somebody let me know. On click of reply , I want to change from email address
How can we allow end users to access question_choice records?
We are trying to use variable with type list collector and reference it to the question_choice table so we can manually define the choices of the variable without having to create a custom table (which is overkill for a few custom choices we need). ...
Resolved! Restrict ITIL User from Change a User's Profile
When a ITIL user view's Open Incidents they see a Caller Field. If they click the name in the Caller Field they are taken to that User's Profile and are able to edit information on that, this creates a Security Issue for use.This also occurs when in ...
Resolved! Failing widget: 'Standard Ticket Conversations'
Hello, I have scoped application in which have one record producer which creates Request from portal. While submiting the request we are getting some errors as below screenshot. Please anyone can help. Thank you!
Resolved! How to calculate the sum of the value in MRVS (multi row variable set)
Hi, Coming across using the MRVS and wish to calculate the total amount for the number of books as shown in the pic. Appreciate if anyone can enlighten me. I did do a checkup from this post but can't really get the idea.
Resolved! Assignment Group in Standard Change Template
Hi experts, The Assignment group in the Standard Change template is not working as same as on the Change form. The Assignment Group in the change form shows few user groups as below. But the user groups in the Standard Change Template shows all user...
Has anyone implemented Quality Assurance/Control in ITSM?
Has anyone designed a solution to conduct quality checks on tickets within ServiceNow? Our Service Center has a couple folks that review tickets to ensure proper notation, routing, categorization, etc. At this point they are just adding a work note t...
Resolved! Making REST call pagination wise to retrieve records
Hi All, How can we create outbound REST web-service to allow third party app, to retrieve only specific set of records(like 10 records) and at 3rd party side when user hit Next, then provide/send next 10 records? is it possible to achieve? Many tha...
Resolved! How to automatically set the VIP flag as true based on a users title.
Hello, I have enabled the VIP flag on the user record in ServiceNow and I am in need of some assistance with marking the flag as True for some users. I would prefer not to have to go through and manually check this flag if I can avoid it. How can I ...
cc people in group
Hi guysI have a requirement to send a cc notification to people in a group, the group of people could change depending on what is selected for example assignment group There is currently two people in this group. If I change the assignment group and ...
how to see how many have logged in servicenow for a period of 6 months
I have to see every day how many users are logging in with respective of every minute. for a period of 6 months
Resolved! Service Catalog
Hi everyone,Can anyone send one Service Catalog requriment Thanks,Akhil Vinay
Resolved! Incident handover procedures
Hi SNC, In our organization we are currently supporting a service, which is 24/7, as we have people in several places worldwide. We have adopted the ITIL approach, but of course customized to our needs. Often it happens that incidents need to be han...
