Hello all, I have Reference variable on a catalog item that is displaying "No matches found" for my Service Portal users. The Reference is to cmdb_ci_service. My goal is to allow users to select the service they are having an issue with. I then use t...
Hello Team,I noticed that the users are adding comments on tickets that are in closed status . From what I know, the OOB functionality of sending "please reopen <ticket number>" would open the ticket. But in this case, the ticket is still in closed s...
Hi All, ServiceNow ran health scan reports and we were suggested to replace window objects with Angular JS in the Service Portal wisgets. We have few 'client controller' script lines as below: var url = this.parent.location.href; var popup = window...
Hi, I want to restrict users without itil role and admin role cannot find knowledge article or catalog items from the global search. could you Please tell me how to achieve this. Thanks, Sai.
Hello All, Can we restrict ticket creation (as caller) notification sending to delegate of user..? As checked we can control only four notification for delegates - Approval Assignment CC Notifications Meeting Invitation Thanks in advance.
Hello, We are trying to create SLA definitions for RITMs related to Computer Request. With Incidents and other Requests, we have been able to successfully use the States (Active/Hold/Awaiting Info/Resolved) to Start/Pause/ and Stop SLA. With Computer...
Hi I am trying to put a confirmation popup upon clicking of a UI action on my UI actions for request form Widget in service portal. Can anyone suggest me how can i achieve that. There is simple list on Service portal which is displaying my requests. ...
Is there a way to set the due date to blank when specific Catalog Items a requested? I have a Catalog Item that's for internal IT use and doesn't have any workflow associated with it, however when this Catalog Item is raised it's defaulting the Due D...
Hi folks, I am working on a Script scheduled job that would clear records on a table based on their date of creation < last 13 months I would use a Glide record and am trying to construct the Encoded query. More specifically I am trying to code the ...
I apologize for the multiple questions, but this resource is very helpful for a newbie like myself at an organization just starting off with Service Now. Anyway, we are trying to change the sequence order of the values as they appear in the drop down...
Can we assign tickets auto-matically to the assigned to based on round robin method? If group has A,B and C user, first ticket should go to A then B and then to C after that again ticket should go to A. Thanks, Pooja
Hello, Facing a deadline for a go-live and am having issues with the User Criteria for a Service Catalog category. Basically I just want to show the SC Category to users who have a relationship on their user record to any CI with a name starting in "...
Hi, How to Autopopulate fields from RITM to SC Task when SC task is created by clicking new button under RITM Related lists. Any help is appreciated. thanks teja
Hi, I have written catalog script and script include. While submitting form without checking attachment the form is getting submitted. Screenshots of client script and Script Include is attached below: Please help me where my code is getting wrong. ...
