How can we hide the sensitive data on the interaction record?
We would like to know, how the sensitive data is protected in the interaction record. What are the steps followed or policies followed to protect sensitive information in servicenow.
Forum Posts
Resolved! Users cannot access table
Hello Community, I created a catalog item (form) for my company's service portal. The issue is that the reference table my list collector variable is pointing at is only accessible for admin users. I believe that is a default ACL applied to all table...
Resolved! "Enable Link" Provider Notification Content MS Teams Links Don't Work
Having an issue via Conversational Integration with Microsoft Teams, Virtual Agent Provider notifications that have "Enable Link" selected. The notifications are sending fine, but the resulting message in Teams which has the button that's included wh...
Resolved! OOB incident notifications for Incident Commented & state Changed, Incident Commented for ESS & Incident Commented for ITIL
Hello Can someone please provide examples of the OOTB notifications for the following: I would like to know when triggered, who receives, the subject & example body of email 1. Incident Commented & state Changed 2. Incident Commented for ESS 3. Inci...
Resolved! How do I add attributes to the activity stream of devices in the server class and subclasses?
I added a few custom attributes to the server class and would like the changes to these attributes to show up in the activity stream for servers. Thus far I haven't been able to find any documentation on how to do this.
Activity Stream - Additional Comments
Users with no role can't view the activity stream, and this is needed for approvers to be able to read additional comments and add comments too.So to fix this i created to ACLs to allow anyone with SNC_internal to read & write on SC_Req_item.addition...
Resolved! Edit access on a field for only particular role
Hi,I have created a Check Box field in incident form. I want that field to be made true or false only by the incident manager role I created. Please help.
Flow designer creating 2 tasks one after other but the other flow is closing the RITM.
Hi, We have a catalog item which has a flow to create 2 tasks one after the other which is working as expected from flow. the challenge here is we have a flow in flow designer which will run on the SCTASK for all the items to see if there are inactiv...
Contextual Search Configuration for searching knowledge article.
I have configured contextual search for the catalog items' Short description field by creating entry in Record producer configuration. But instead of searching the entered keywords in Short description of knowledge article, it is searching the keywor...
Resolved! How to create duplicate relatedlist in any form
Hi All, Can we duplicate the related lists on the same form.? If yes, how to do it. I am having feature and release tables , where in feature record, there is a reference field of release table with field name parent. So, it created a related list on...
Resolved! Business Rule issue - triggers twice when comment is updated via email
Dear Team, We have business rule : Jira_Webhook_Commentsupdate. This rule should ideally gets triggered when someone updates the comment on Incident, and the Jira_ref_id field is not empty i.e. have value. In regular scenarios i.e.: when someone upda...
Resolved! Highlight VIP caller in client script
Highlight VIP caller in client script
Resolved! Hide UI actions for RITMs raised from a specific catalog item
Hello, we have one TSC which generates RITMs containing sensitive information. Most of the fields/variables in those RITMs are now hidden with the help of ACLs and catalog UI policy, if users dont have the required role. I'm however struggling with t...
Resolved! How to fix View by user role
Hi, experts. I would like to fix View by user role. I have created one user and one role and assigned that role to that user. I would like to do the following. 1. I would like to create a view that only that user can use. 2. If that user is in contro...
Resolved! Document Viewer's workable in service portal view?
Reference: https://docs.servicenow.com/bundle/sandiego-platform-user-interface/page/use/using-forms/concept/Documentviewer.html I am curious. If I create a service catalog with attached WORD file to hyperlink, when I open this service catalog in "s...
