Hi I am new to service now and trying to bulk delete unwanted incidents from incident table based on short description value "AP disconnected" and state of incident is "New" Instead of selecting and deleting each incident, how can I achieve this in ...
Hi All;In change form we have lots of mandatory fields depends on the state/type of change. When user need to cancel the change he/she not to ask to fill the mandatory fields depends in which state he/she cancelling.I can use g_form.setMandatory("F...
This RITM contine 4 catalog task record i want that catalog task in related list of change form
Have configured the SLA with duration of 5 days, and schedule as 8 - 5 weekdays but the actual elapsed time shows as 19 days. i need the sla to be breached in 5 days.excluding weekdays
Hello everyone, I have a requirement where I need to copy the attachments from the variables on my RITM to the record itself. I have already looked at the sys_attachment table, but I couldn't find a table with these table names'. I also tried to sear...
Any idea about the following error message keep occuringPreventing auto-resubmit for user: xxxxxxxxxx after reaching max count for CSRF token mis-matches!: no thrown error
I was trying to build an action in the flow designer, to run a power-shell script, which connects to an SQL database and adds a name in a certain group. I have build a credential and alias, a connection and a windows credential (using an AD account) ...
Trying to roll out Agent Workspace and I'm told a major impediment is that student workers cannot be relied upon to refresh the lists on the landing page. I see the Refresh list button, but is there a way to automatically force this periodically, or ...
Hi, How do I send survey notification to the caller once the incident has been closed? I have created survey trigger but it doesn't send out the notification. What am I missing here? Thanks, G Balaji
Hi, I am getting "SyntaxError: Unexpected token: E (sys_script_include.d2426c9ec0a8016501958bf2ac79c775.script; line 155" error in workflow for few tickets,Is there any issue with my script? var tok = ''; var resp = ''; var stat; var when = new G...
I have a workflow which is created with Flow Designer. When a request is rejected, I see the the stage icons as below instead of 'X' What should I do for displaying 'X' icon? Waiting for your help please. Thanks.
My requirement is we need to create two ui actions on Approval table.Bulk Approval for all requested items should be approve at a time and Bulk Reject for reject all items at a time. How to achieve this thanks, Vinod kumar
Hi, Can somebody help me how to stop sla when assignment group changes.The concern is there are two assignment groups mentioned though for start condition. And in the stop condition i have these two groups again. If i remove any one group from the st...
Hello All, Existing Functionality : We have a field Last Assigned field in Problem Table , which copies(business rule) the System Date/Time whenever Assignment Group of Problem Record Changes. Based on that in the SLA Definition Start Condition, we h...
Hi, I created one role "routing_rule_subex_admin" and included this role in a assignment group "routing rule subex admin" and created new reference field in Routing rule table namely "Subexperience" And also I created an ACL for "routing rule subex a...
