Hi, We have implemented Chat with AWA with Agent Workspace. When an interaction or any work item (chat) hitting the inbox does not play a sound? How can we get an beep sound when an work item get into the inbox?
Hi, Some one plese help me on below issue. How to make Planned StartDate / Planned EndDate fields Mandatory when we click on "Request Approval " Button OR when we try to approve Change request Operation must be Abort and give warning message like f...
Hi All, I am creating a new Document Record, when a custom table record gets closed. But I also want to create Document revision record associated to respective Document created. For this I used flow designer that triggers when a document record is c...
i want to split the string from \n\n and converted it into json object in Business Rule script "VM to be provisioned for which region? = APAC\n\nLease Type = Temporary\n\nStart = 2021-04-07 14:53:17\n\nEnd = 2021-06-06 14:53:19\n\nSize = Basic A0 | 1...
Hi All,If in dev instance I have created importset table, transform map with script and moved data to target table(captured in update set), after moving the update set to prod, what are all will be captured and not captured. What are the steps I need...
Hello, We are making a REST call that filters certain tasks and then for each one of them we run a workflow in another tool. So far, so good. The problem is that the call to "/api/now/table/sc_task?state=1&short_description=****" does not bring the...
Situation: We are looking to implement the Service Status widget to our Service Portal. In testing, we are able to create an outage on a Business Service and get that outage to show up on the widget (working as expected). However, as a company, we do...
Is there a way to create an incident ticket when report is scheduled to run? Meaning can the same scheduled job open an incident ticket with that report as an attachment? TIA!!
Hello All , I have a requirement , where I need to make the assignment group mandatory field and also when the assigned_to value changes the assignment group should become empty and it should become mandatory again. Can anyone help me how I can conf...
Can anyone suggest me how I can access multi row variable set using REST API explorer. For single variables, variables.variable_name is working in sysparm_fields. But no luck with multirow variable set.
Hello, I am using the below business rule to prevent submission of Normal Changes that don't meet 24 hour lead time. Below script is working fine as expected but i need to display pop-up alert on form instead of InfoMessage. Could you please suggest ...
Hi there, I have an RITM whose stage is stuck at Fulfillment due an incorrect workflow, which has been now corrected, however I have difficulty in changing the stage of the RITM from Fulfillment to Request Cancelled. Used below script but it's changi...
Hi, I'm using client script to calculate the value of a+b and get total sum value in the single line text box. This script is not working for me. can you help me I'm using 2 select box'es a Select Box has option yes or no (Yes value as 10 ; ...
Our instance is missing the option to change the Configuration Class when selecting Affected CIs to a Change. From both the documentation and a personal instance, this should be there to filter on class. How can I add this to this window? To naviga...
Need to restart the workflow. Approval got skipped somehow and workflow is struck. Please let me know how to restart.
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