Business StakeHolder in ITSM
Hello Experts, I would like to know what all modules/tables the business_stakeholder can read in ITSM suite? Thanks, Rocky.
Forum Posts
Resolved! In the Report , not able to move/go to the 2nd page to view Reports
Hi, I have this report, When I am trying to See all the Records, I see only 1 Page and I am not able to move to the 2nd Page. How can I achieve that? Thanks, Vaishnavi
Resolved! Can demo data be added at a later point of time after installing plugin
Hi, I have installed a plugin, and I forgot to check add demo data. Plugin is installed already. Will I be able to add demo data now? If so, how? Kindly help. Regards Suman P.
Resolved! if Name is already exists then in next new record that name should not accept.
Hii All, On Incident Table create a field called Name (it must be unique), when user enter name in new incident record and if Name is already exists in incident record in name field it should not accept. it shows error message('Please enter a Uni...
Using same Categories & Subcategories for Incident and Service Requests in Servicenow
I have created few category and subcategory in Snow for incident. i want to user same category and subcategory in Service request as well. Please let me know the steps to configure the category and subcategory in Snow
Resolved! How to Configure 'Simple list' widget.
Hi All, I have configure simple list widget with incident table, when I click on View all incident it shows me following table with columns - Number , Category, Short description, Priority My requirement is instead of Category I want to show State f...
Resolved! Agent Assist shows - 'Invalid Configuration' Table configuration is inactive.
Hi All, We are having issue with Agent Assist where it shows as - 'Invalid Configuration' Table configuration is inactive I have checked and the table configuration for Incident is active. We have confirmed that correct sys_id is provided as value...
Resolved! How to verify "from address" is correct in email notification?
I need to verify "from address" in the email notification is correct without sending emails (Because it is a pre-prod instance and we don't want that email to go to client). Highlighted part is the from address.
How to clone admin role
Hi,I want clone out of box admin role and need to make some modifications to permissions of new role.Can anyone help.Thanks in advance!Regards,Abdul
Resolved! Dot walking with current on before business rule not working
We have requirement to change a field in a related table using dot walking. The line gs.info("Current Date lesser than grSME date"+current.scheduled_maintenance.asset.u_next_scheduled_maint_date); works fine and i could get a log statement. But th...
Business rule to check requested user is active or Inactive ??
Hello, I want to write a business rule to check the user in requested by field is active or inactive, if Inactive I want to add a info message " user is Inactive". please Help !!! Regards, Siddhesh
Resolved! getReference not working for Onchange client script.
Can anyone help me why getReference not working as expected for Onchange Client script. Below a sample example. function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } var ci= g_form.getRe...
Resolved! How to Hide related list on-form load?
Hi Team. I have to hide particular related list when my affected user is "abel tuter" for that I have tried with UI policy and on-load client script even I have used on-change client script and converted into on-load client script. That all working ...
Resolved! How to Glide Record the model category field in the alm_hardware table
HI,I'm trying to GlideRecord the model category field in the alm_hardware table, below is the code. Code is not working..can someone help me with the correct code. I tried to glide record the Asset tag, serial number and other fields in alm_hardw...
Resolved! i need to check the catalog task state
Hi team, in the workflow i need to check the catalog task state. the user is set to state 'delivered' in the catalog task , i want automatically update the catalog state as closed complete. i have tried with the run script in the workflow activity ...
