How to put a dashboard on the portal?
Is it possible to create a report or a dashboard and add it to the portal, available to certain users? Thank you, Donna
Forum Posts
Summary of Item being approved showing under Activities
When looking at the approval form for a CHANGE the "Summary of Item being approved" field shows under the Activities field as shown in the first picture below, however on the Approval for a Requested Item it shows above (2nd picture below. How can i ...
Resolved! In which table flow designer is stored?
In which table flow designer is stored?
Resolved! Run a scheduled job for every 3 hours
Hi, I have a requirement to run a scheduled job for every 3 hours, how can i do it and what values should i use. Thanks, Supritha F
How to send Email on a button Click and at the same time submit the record.
We have a Related list on the Task form which is reference to a custom table u_table1. When we click on New button it open a Dialog view of u_table1 table. On the custom form we have a button Send Email with a UI action {emailClientOpenPop('u_Table1...
Resolved! How can I set default priority when creating incident record
Hello again Running London instance. Have created five SLA definitions: see screenshot attached. When submitting an incident the default Impact and Urgency settings are set to: 3-Low This determines Priority as 5-Planning What I would like to do is t...
How to override choice --None-- with custom value for Glide list field
For an glide list field we have created choices. For that field we want to override choice label "--None--" with custom label. Please help us on the same . Thanks in Advance.
Migrate Standard Change Templates from one instance to other service now instance
Hi, Is there possiblity to migrate Standard Change Templates from one instance (say 'A" ) to other service now instance ("B").? I have all the templates from instance "B" in the excel format with 10 columns as mentioned below. Summary , Description...
Move standard change template to another instance
Hello All, If a standard change template is created and approved in one instance, can we move it to another instance? I know that there is a ACL on std_change_producer table which prevents but i have overriden it. The change proposals once verified, ...
Resolved! Need to populate Planned start date and planned end date in change task from change request.
Hi All, After creating the change request with planned start date and planned end date fields. Automatically populate these dates in all change tasks. Thanks in advance
Resolved! record not found after clicking on save button
i have created acl to stop users from accessing the incidents outside of their assignment groups. now they can assign the incidents outside to the groups as per ci and location they will get the list of assignment groups. issue is post saving that a...
How to translate module title to other languages
Hi Folks, I have a query, I have a module with title Cost center" . so when a user with german language login it should show in his/her respective language. I have used sys_translated table, and defined the translated value in german. But it is not ...
Resolved! Variables not visible after the Custom with Label variable type
Hello All, 2 variables (List collector and single line text) is not visible in the Requested item. These variables are after a "Custom with Label" variable type which has a macro.This has an onLoad client script. I see that the visibility is not set ...
Report - Incidents Reassigned from a certain group to another group
Hi all, I am quite new to Service Now reporting and I would like to report on the following. I would like a list of all calls assigned from group x to group y specifically. Group Y is our Service Desk. Group X is our 2nd line. I would like to see how...
Resolved! Script works in 'Scripts - Background' module, but not workflow?
Hello, everyone, I am working on a script that automatically consumes. It works fine when I use the Script - Background module, but when I use it in a workflow, I get a different result. Basically, in the workflow, it takes the consumable and puts it...
