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Resolved! Please help with Element ID

Hi @Brian Lancaster, In my company, I was told to update the OOTB test cases according to the company environment requirements. I was also told we will not be having OOTB data in the near future, so I am making sure I update the OOTB test cases accor...

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Not able to create Standard change

Hi , In Change, We have modified  the Justification field to Html type field for normal text field.... So when we tried creating standard changes they are not getting created and throwing an error message "Fields Justification populated from a Standa...

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Rohith16 by Tera Contributor
  • 1135 Views
  • 1 replies
  • 0 helpfuls

Resolved! HOW TO DISABLE CURRENCIES FROM A CURRENCY FIELD?

I have a currency field that allows me to select between all types of Central American currency and the dollar. Is it possible to disable Central American currencies and leave only the dollar for that particular field? @Allen Andreas 

Henry Rojas1 by Tera Contributor
  • 1167 Views
  • 2 replies
  • 2 helpfuls

CAB Manager Cannot View CAB Workbench Meeting

A fictitious user "Naomi NOC Clone" created an ad hoc CAB meeting and assigned herself as CAB Manager, and specific Board member. She is also a member of a group assigned as Board group. She has roles of itil, change_manager, and sn_change_cab.cab_ma...

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MGanon by Tera Guru
  • 1336 Views
  • 9 replies
  • 1 helpfuls

How to remove roles from ACL?

Hi, I have ACL- incident.*, type- record, operation- read. Roles- itil, sn_incident_write I want to remove the above roles from the ACL. But i am not able to see the option to remove. Also all the fields of ACL records are read only. Could someone he...

Rose17 by Tera Contributor
  • 974 Views
  • 7 replies
  • 0 helpfuls

I as end user check self service portal for tickets created by me, then I should be able to see if any Problem ticket or Change is attached to my incident (Irrespective of status). Today this is possible from backend access only (ITIL), but we would

I as end user check self service portal for tickets created by me, then I should be able to see if any Problem ticket or Change is attached to my incident (Irrespective of status). Today this is possible from backend access only (ITIL), but we would ...

ashish211 by Tera Contributor
  • 854 Views
  • 1 replies
  • 0 helpfuls

Resolved! Survey Management and data gathering

We are having some challenges with the Survey Management application and wanted to reach out to the community and see if we are alone or not. We want a survey sent out to each user upon resolution of a ticket. The information that we would like to ge...

smcgrath44 by Kilo Explorer
  • 13195 Views
  • 43 replies
  • 14 helpfuls

Restrict Users from Moving cards to other Lanes in VTB

Hello,I am trying to make an ACL to prevent users in a certain group moving cards in the VTB to different swim lanes. I've tried making one on the Private Task Board and the VTB card board, but neither prevents the user from moving the card. My code ...

Icarus by Kilo Contributor
  • 604 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to give write access to new record fields

Hello Experts, I have a business requirement, To give access to a particular module   Here is the requirement:   I have module titled as "work groups" represents "sys_user_group" table and type is default to (work), for a particular group members(imp...

Nag9 by Tera Expert
  • 2051 Views
  • 4 replies
  • 3 helpfuls