Attachment column in list view
Is it possible to show in a list of incidents or problems if the individual records have attachments?
Forum Posts
Resolved! How to insert Caller name in Incident template
Id like to create incident template for contacting customers.I want to insert customers name in "Additional comments" automatically,so entered as below, javascript:"Dear "+gs.current.caller_id.LastName() but the result is "Dear undefined".How can I i...
Resolved! add multiple fields in system properties and send that field when rest message is called
hello all, add multiple fields in system properties and send that field when rest message is called.means want to send dynamic field name in integration. please help
Resolved! How to validate ip range by using client script only without using any glideajex or server side script. Please help me with example script
1.Test is a single line text variable. for example if i enter any ip range value(0.1.1.1 -25.5.5.5). its check the range and validate it. 2.if i enter incorrect(fsdfasf-11.1.1.1) ,(300.299.1.0) populate alert msg(please give valid ip range)
Based upon assignment group, category fields to show dynamically
Create a category- assignment group mapping table and write client script and script include to handle the show hide if the category, if assignment group is not "software", category and subcategory related to software are not supposed to show up in t...
Additional comments to catalog task tickets are not shown in the user portal interface.
The additional comments that the fulfillers enters to catalog task tickets (REQs) are not shown in the user portal interface. However the additional comments that are entered to Incident tickets (INC) are shown in the user portal interface. We do hav...
Asset imports and CI updates
I've built a basic transform map to import assets into the hardware assets and it works ok. This also creates a CI for the asset (fantastic) but i'd like to autofill some of the CI data from the excel file data import. I tried mapping to Computer...
Resolved! Check attachment file type-client script
Hi All, I have written a client script to restrict attachment file types.I want to allow users to attach only .csv file types. written code for both portal and non-portal, On portal its working as expected indexOf returns different value for all csv ...
Hide Empty Variables in RITM and Task
Hi All, I am working in service catalog. after submitting the service catalog i want to display only the variables which is available on the form view. I wrote some UI policy to hide some fields based on conditions. But in RITM and Task all variables...
Show related objects field in list overview
How to show a related objects field in list overview?i.e. Request -> Request Item -> Catalog TaskRequest has "Requested for" field.In Catalog Task form you can ad Requested for (by dotwalk)In Catalog Task list you cannot select the related objects fi...
Resolved! How do i create tabs in Service portal ?
Hi Experts , I have small query w.r.t the tabs in Service portal . How do i create a tab and display records based on click . I actually need it similar to the screenshot below : Note: - I have used the data with instance widget to fetch the reco...
Extract Incident from Email Subject and Add Work Note
Our goal is to send an email on the fly to the instance, have it parse the INC number from the subject line and add the body of the email to that INC as a work note. I've created an inbound email action to grab any email with INC??????? in the subjec...
Resolved! CI/User Relationships
There is a module 'CI/User relationship types' under Configuration application. We can also create relationships of ci with a user/group.But the question is, Where these CI/User relationships are stored ?I'm sure that they are not in 'cmdb_rel_ci'...
Resolved! How to parse "Employee Name" from Email Body Text via a Inbound Action to Caller field?
Hello Community, I have found many articles on this, and none have figured this out for me. So we need to parse "Employee Name" == "[user name]" into the Caller field in an incident. The email HTML that comes in is: <tr> <td valign="top" style="font...
Resolved! How do i get the display value of reference field on UI page pop up?
Hi, I have a UI page which pops up when someone hits 'propose major incident' ui action on incident form. Below is how it looks like, i am trying to retrieve the display value of the 'application' selected but i just receive the sys id of it Can s...
