Business Stakeholder role in servicenow
Newyork version has new role - Business stakeholder . Does this role have read only access to incident management/problem management please guide me
Forum Posts
Resolved! Prevent adding comments on portal
How to prevent Admin users from adding additional comments on a closed incident from the portal. OOB: this gets disabled for non-admin users, not for admin. I am finding it difficult where to check in platform what ACL is governing this?
Resolved! Can you send an email from an Incident Task?
We can send emails from with an incident but there's no option to send from the incident task. Thanks,
Resolved! Trigger type in flow designer in servicenow
Can anyone please help me with trigger type in flow designer. From where we have to select trigger type for my flow
Resolved! Why do we use MID server? Purpose of using MID Server?
What is the exact need of MID server except discovery?Is there any need of MID server while integrating with any tool?
How to encrypt the catalog variable field value after entered the data in to it. ex: once end user enter his home address (sensitive info) we need to make it as encrypted (not in readable) format. And same has to applicable in RITM form.
I have a requirement to hide or encrypt the customer personal data (address) in the order guide form. I tried with variable type -Masked and enabled the 'use encryption' option. but it is notworking as expected. and there is a option to Hide and show...
Resolved! How to return count of objects from an array
Hi, I have the below array of objects. var arr = [ {group: "AA", complexity: "Simple"}, {group: "AA", complexity: "Complex"}, {group: "AA", complexity: "Simple"}, {group: "BB", complexity: "Simple"}, {group: "AA", complexity: "Med...
Populate User Details in Multi Row Variable Set on change of Group
Hello Guys, I have created a catalog item with a Group field (reference) and there is a multi row variable set with 3 variables in it. My requirement is, when i select any group in the Group field, then the members of that selected group must auto po...
Resolved! How do I get currently Logged in User's email address in Work Flow?
Hello,I have a very simple work flow in which I have to use currently logged in user's email address. How can I get this? Thanks,
new GlideDateTime().getMonth not working properly
I need to get the current months of the 2 dates. I am trying to use the getMonthLocalTime(), getMonthUTC() and getMonth() so as to get the current month of the date entered. If the date is larger than 12, then it is working fine and returning the m...
closing of problem record only when all the problem tasks are closed
Hi everyone, In problem record , problem record will be closed only when all the ptasks are closed complete. before the record is closed then a message should be display please close the ptask . if we cancel the problem record then all the problem...
Auto close related tasks on change request closure...
I'm trying to figure out a business rule (script?) that runs when a change request has been marked as closed, it also closes all of the change tasks that are open. I'm either debating this or a BR that tells the user that there are tasks open. Maybe ...
What is the Difference between Authentications in REST API
Hi All, Please help me to understand it 1. what is Basic authentication ? 2. What is OAuth 2.0 Authntication? 3. what is Difference between of it?
Create a Major Incident Communication Template
Hi All, We have recently activated Major Incident Management, and now looking at the Major Incident Work Bench, wondering how we create a standard communication Template? What we currently have is a default OOB "New Communication Plan" which needs ...
Major Incident Management - Major Incident View OOTB behavior
We are configuring our instances for Major Incident Management and noticed there were some new views created, including the Major Incident view. I wanted to know if there were any OOTB workflows or other logic configured on this view and what the v...
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