Forum Posts
Resolved! Need help with business duration calculation on a catalog task
I have have a business rule to calculate the duration and business duration on the Catalog Task table. The duration calculates fine but the problem I found was that the business duration wasn't calculating correctly. I later found that my script wa...
Resolved! How to delete system generated email activity from the incident
I know how to delete the journal and audit entry for an incident. In the same way do we have option on how to delete the notification email that is generated by the system in the Incident activity?
using javascript:condition in the "Value field" of "Field Styles : what syntax can i use to compare two date
Hi All, I want to defined a style by using javascript:condition in the "Value field" of "Field Styles" to set the background color. i don't what is the right syntax to compare two . Exemple : In a task i want a red color in a list if closed>due-dat...
Getting the value of Catalog from Approval table
Hi All For the RITM records in sysapproval_approver table, I'm trying to get the value of catalog that the item belongs to. I'm using 'sysapproval.cat_item.sc_catalogs' (taskGR.addQuery('sysapproval.cat_item.sc_catalog','catalogs');) to get this valu...
Resolved! How to write Background script to display list of records in a specific table for a known system ID
How to write Background script to display list of records in a specific table for a known system ID. The table is: core_company I am guessing it is a Glide Record - Query is what i need to write but cannot identify the correct API to use. Thanks for...
Resolved! How to export activities of the ticket
Hi all, how can i export all activities of the ticket ?I want a list of tickets that have the activity field. Help me please!!!
What is the difference between form sections and related tabs in servicenow demo instance,can we use only one instead of both?
Difference between form sections and related tabs in servicenow demo instance,can we use only one instead of both?
Is it possible to call a client script from a "Run server side script" in ATF?
I am trying to call a client side script to populate values in the Change management There is a client script needed to be called to populate the 'Planned start date' and 'Planned end date'
Resolved! Insert record on table with reference field
Hello, We have a table for freeware called u_freeware_software and we have a catalog item that users fill out to add new approved freeware to the list. Once submitted, I added a runscript on the workflow that will take the values from the RITM and ad...
Resolved! Emergency Change - how is it triggered
Apologies first as I realise this is a probably really dull of me. We currently have an issue where our emergency changes appear to be following an (incorrect) workflow. For example, I have a 'submit change' button visible at draft state for normal c...
Resolved! How to use email templates in Major Incident communication?
Hi All, I'm trying to configure Major Incident Management on my PDI (London). I have activated the Major Incident plugin including the demo data. On the communications tab in the Major Incident Workbench I would like to use email templates as shown i...
ServiceNow Technologies/Languages
Could someone point me in the right direction, or explain the technologies/languages used by ServiceNow? Specifically, the process of requesting, say a list of open incidents, in ServiceNow. At what steps in the process does Mozilla Rhino or Jelly co...
Problem tickets are set to Resolved but the Incident tickets are not auto-resolving.
I have an issue with Incidents linked to problems not closing and was hoping someone would be able to point me in the right direction. The Incident State is set to On Hold> Awaiting Problem Resolution and the related record Problem ticket is linked t...
Resolved! create relationship between assigned group and business service
I need to create a dependency between the business service and assigned group fields, this in order that only certain groups can be assigned to certain incidents with a certain business service, for example. Business service 1> group 1, group 2 busin...