I found that when the incident ticket is closed by user/caller other than system, the closed_at and closed_by fields are not being populated. Found a solution to write a UI action to update these fields. However, I need to update all older records as...
Hi all,I have an interesting requirement from the powers that be regarding Response SLA. Essentially, when a priority is changed and the response SLA is already completed, they would like the a new Response SLA to be created at the new priority lev...
Hi everyone, We have an Inbound Email Action setup to create an Incident when a specific email address sends a request to our Service Desk. I am wondering how I can apply an Incident Template to this Inbound Action. Ultimately, I'd like an Incide...
Is there a way to access full url of a TInyUrl? We have a script that uses sys_param from url, but the script fails when the param is long and TinyUrl comes to play. Thank you
Dear all, We have upgraded to London release and I would like to remove the hints marked in yellow. Please let me know how to remove them. Thank you in advance.
We are about to deploy ServiceNow Password Reset and Password Change for Active Directory.Is there a way to brand the UI pages associated with these applications? As they are today OOB, there is no corporate logo or any other identifying details - ju...
Hi Guys, I can vaguely remember when we implemented ServceNow, that there was a feature whereby when you create a new Change Request - that in the field boxes - you could have a hint or similar - generally in a light grey. Once you click on the box, ...
Morning! Looking for assistance with a script (Background script) that will allow me to update multiple assignment groups at one time. I need to query the task table so that I can find all records assigned to assignment group X, and then reassign ...
Hello, We have created a Transform map in which we have put Coalesce on the Asset table field "Serial Number", But whenever we are trying to index the field it is not getting done as we have tried multiple times, got a pop up like indexing has been s...
I m having a custom table which i set as a reference for one of my dropdowns(Reference field made as dropdown). Is there a way where i can set the order in which the order would be displayed in my dropdown?In my dropdown, records are being displayed ...
Hi Friends, Appreciate your comments on how could we manage incidents flowing through more than one resolver groups. Consider a scenario like below: - An incident is created in ServiceDesk - That should be resolved by multiple groups namely System Ad...
I have requirement to display a hyperlink embedded into the text for checkbox type variable that is defined on a catalog item. I was able to get the link to show using an onLoad script as follows: function onLoad() { $$('label').each(function(i){ ...
Hello, I'm having an argument with a UI action I've created. It's a simple request: click this button to set the value on some fields. It works except for one of the fields returns blank and what it's supposed to do is get a value from a field on t...
var text=[]; text = new GlideRecord("sn_hr_core_hr_tasks_per_case_type"); text.addEncodedQuery("u_task_visibilityLIKE" + topicCat + "^ORu_task_visibilityISEMPTY"); text.addQuery("u_generation_type", "manual"); text.addNullQuery("u_auto_group_pref","t...
HI All, I have a requirement as below. For multiple Record Producers(Create Incident), I want Category and Sub Category to be set as default (during OnLoad) based on the Record Producer. For Example - If the Record Producer is "Create Incident for De...