Hi All, I am facing Duplicate issues in Additional Comments field. When i update a comment from Incident to Case, it displays 2 comments in Incident form and displays 1 comment in Case form. Also, when i update a comment from Case to Incident, it dis...
Hi, Can anyone show how to force the record data into the Update set? Regards Suman P.
i just want the answers be like liberal and in most understandable way of , what is before, after, display , async business rule?
Hi folks,I'm trying to find out if i can restrict user access to a specific choice on a dropdown field based on role.As part of my Change form, there is s section for close code (u_close_code) which is a preset number of selections. I need to restr...
Is there a way to update the 'Update Time' field in 'sys_history_line' table with a past date? I have been trying to perform the same action , in order to produce some test data for my Schedule Job. But when I try to update the specific record with t...
Hi all, I'm trying to find a solution to track the movement of assets between sites in our organisation. I know ServiceNow has the transfer order functionality but I'm struggling to find something with a good user experience. It appears that whilst ...
Hello, I have an extended task table called "Branch Visits" and a form within it that is used for managing a technician's routine branch visit. What I am looking to accomplish is to automatically generate a pre-defined checklist that appears on the...
We want to stop ordinary users from managing CI relatiosnhips. Can we hide the + button? Depending on role?
Hello Experts, For reporting purpose, and just curiosity, i would like to know, if I can attach an Response SLA, with stage as completed already, to a Incident which is created with assigned to and assignment group as not null. Is this a good practic...
Hello Team, I have implemented the custom interactive filters with calendar date selection from the below https://community.servicenow.com/community?id=community_question&sys_id=9e1afc971b4750506531ea89bd4bcbe4 The issue i am facing is when i have a...
Hi all, I'm busy working on a requirement for cross-domain approvals; the approvals for this change process require approval to be sought from several different domains that essentially move up and down the domain hierachy chain. We are using domai...
In Kingston, I am trying to migrate several catalog items from the old CMS catalog to the Service Portal Catalog. I have noticed that the variable's width does not appear to be applied in the service portal catalog items. Variables that should only b...
Hello All, There is a requirement to copy the attachment from RITM to Catalog Task using workflow. I could see more community answer to do that using after Business Rule in task form, but I have been asked to do that using workflow. I tried replicat...
Hi there, We've recently implemented ETA times in our Incident Managements and I'd like this to be highlighted when the time approaches: As you'll see bellow, the ETA (last column on the right) represents a time which an update must be provided by to...
Hi All, How can we remove the duplicate values in List collector, type is service catalog. ex: 1) USA 2) USA 3) India 4) Germany Here is a two choices of USA But we need to be showing one record of USA choices
