Hello Experts! Can someone please tell me that in the Incident form, if I open the caller field (search for a user, basically), I see Name, First Name Last Name and Email Id columns. How should I bring User ID column also in that? I don't see the gea...
Need to create a Aging field in Incident Table to calculate the age of the tickets
Hi All, I want to calculate the age of the incidents on the incident table. Could some one please help me on starting from creating the Age field and till it calculates the age. Thanks.
Hi All, I used a Flow Designer for Service Catalog to build and automate the hardware process. Everything was fine except the Delivery end Estimated Time. When user order via Service Portal the page goes to the sc order widget where Estimated Time De...
Hi All, We are using agent workspace in place of call module. So when Agent creates an incident on agent workspace. All other UI Actions are there but Resolve button is missing. So, they need to go to incident form and resolve it. Can anyone plea...
Hi All, We have a custom table and we have created 10 form sections for the form in the default view. Don't know what happened 9 form sections are missing from the form. What could be the reason ? Those missing form sections are available on the "sys...
We had a scheduled Export export which used to export all the incident table data daily at 6.00 am so I have unchecked "Appended Timestamp" so every time new data will replace in the MID Server.. For first time export all the records, but from secon...
Hello Team, i need below help, on Incident form I want "Attached Knowledge" tab under Related lists. Along with this tab I also need an EDIT button so that KB articles can be added by users. However when I edit related list and try to add attached kn...
How to make a field readonly onloading on a ui page Source<input type="text" id="selectDesc" readonly="true"></input> tried this but not working
We are migrating the team into Agent Workspace and they love it. But i cant get the "Request Approval" UI Action to work in the Agent Workspace. It works fine in the classic UI. The button appears in the Agent Workspace, but clicking the button doe...
Hi All, I have created a list view called "Demo View" on the incident table and given a role as "Demo Role". So the user having that role should be able to see that view. But it is visible to all the users irrespective of the roles. Is there any sol...
Hello, We have a scenario where inbound emails with a certain set of conditions are to be created as incident tickets. However, there is a bit of a caveat where if another set of conditions cannot be met, then there should be no incident ticket creat...
I have a reference field on a request form that I have the reference qualifier set up:This returns the sys_id in the reference fieldHow can I change the value displayed to be the user name?And I don't know why when I select one of the sys_id's above ...
We have two instances(A nd B) and we are creating incidents in one(B) and creating incident for same on other instance(A) using a business rule and using post method request.setEndpoint('https://instanceA-service-now.com/api/now/table/incident'); req...
Hi , we got requirement to check URL validation for one field. I have written the below script , but it is always giving invalid URL (i am giving "https://development.service-now.com " for testing) var url = g_form.getValue('u_link_to_training_ma...
