ServiceNow implementation /Project plan
Hi, our org is going to implement servicenow as a new ITSM tool. Could anyone please point out if there are generic project /implementation plans I can look for?
Forum Posts
Resolved! Add custom role to all users
i am developing a custom application on my PDI and have created a record producer to use on the service catalog. However, each time a user makes the request, i get an error message 'Requested record not found' . Adding the custom role to the user see...
Resolved! Does Not starts with condition in addQuery
Hi Community, I need help in filtering the records , which does not starts with in addQuery() method. How can we achieve this? Any help would be greatly appreciated. Thanks, Pihu
Resolved! How to use if condition gs.getuser().ismemberof in flow designer
Hi Experts, How to use if condition of following script in flow designer. gs.getuser().ismemberof('current.cmdb_ci.support_group') Regards Rajveer
Resolved! SubQuery usage in Encoded Queries.
Hi All, I just noticed the below code in one of the Relationships. Can you please explain "SubQuery" ? current.addEncodedQuery("SUBQUERYsys_id,document_id,interaction_related_record^interaction=" + parent.sys_id + "^ENDSUBQUERY"); Applies to Table...
Resolved! Combine XML Export for Data Import
I know this is possible, but I can't figure out how to make it work. What tags can I manipulate to combine multiple XML exports so I only have to import one file. For example, if create a role and a group, then assign the role to the group, then assi...
Show and make a field mandatory based on group membership
Hey all,I have a requirement to have a field on the incident form and have it mandatory only when the logged in user is part of a specific group. I have tried a client script, business rules and UI Policy's using both g_form and gs.isMemberOf but i c...
How can I hide the Standard Change Catalog on the portal while still displaying to the same users on the UI?
We want Standard Changes to just be used by internal users and since the portal requires a two step process where you create and then go look for the change, it is considered inefficient. We would like to have the Template Management and Standard Cha...
Resolved! Script Include: Returning Null Value
Hi All, I have written an onLoad() Catalog Client Script where I used GlideAjax which is calling a script include. Script Include has the simple glide record query where it fetches a date time field value based on the query result. When I execute the...
Custom Interactive Filter for a String field
Hi All, As described in the example on servicenow docs I have created a UI macro for a custom interactive filter for a string field as below : In the example after this it says to create a custom dashboard object where we will pass the name of this U...
Resolved! Lookup Select Box reference qualifier help
I have two OOB tables: cmdb_ci_service and cmdb_rel_ciI have two variables on the catalog item form:1) App ( lookup select box ) variable with cmdb_ci_service table reference. 2) server ( lookup select box ) variable with cmdb_rel_ci table reference ...
Choice fields on Child Table should not reflect on Parent table
Hello, I have a child Table named Child-1 which extends to table "parent-1" The "parent-1" table extends to "Parent-2". I have a field "stage"(type: choice) on parent-2 table which will eventually inherited to child-1 table. Now I have to add choice ...
How to make textarea and select box mandatory in UI page on click of a button in the same UI page?
Hi, How to make textarea and select box mandatory in UI page on click of a button in the same UI page? can anyone help me with this ? Thanks
Resolved! How to add field message to selectbox
Hi All, i am creating a catalog item in that I have a select box as Impact with choices as Level 1, Level 2, and Level 3 if level 1 is selected i need a text to be displayed similarly for level 2 and level 3 but the texts are different. how do I do t...
Resolved! Is it possible to create a custom approval notification based on the service catalog item?
Hi, Is it possible to create a custom approval notification based on the service catalog item? Ex: The workflow for the catalog item XXXX Form includes an approval. When the approval is generated, I want to include the fields in the catalog item...
