I am a new ServiceNow customer and my company is in the early stages of planning and implementing Hardware Asset Management in the platform. I have a question about identifying computers by use and/or characteristics. For example in our company we ha...
Hi, I have to create a report on SLAs, did they breach or not, so I created one (see below), but I would like to switch the order for True & False values (False first, True second) and if possible change their labels for example False => Achieved, Tr...
Auto set contact type to Self-Service when raising via Create Incident record producer on the Service Portal?
in this image, i want id i select gold color so gold color headphone comes up. so is it possible ?
When state changes to onhold , onhold reason will be visible in incident form anyone give me explanation and when we use this states 1)awaiting caller 2)awaiting problem 3)awaiting change 4)awaiting vendor 5)awaiting info
We are looking for a way to validate the text in a string field as the user is typing via regex. We are using an OnChange Client Script, but the function does not run until the field on the form loses focus. We're looking to trigger the OnChange even...
Need some help as to the best way forward please. I have a requirement to prevent users from starting change tasks when the associated change request is not yet in implementation. The best logic I can think for this is to make the task state read onl...
I am facing an odd (but maybe not unexpected behaviour): If you have the "approval - user" activity on your workflow and its approver is defined on "Users" or "Groups", without advanced condition, the user on the field "Users", for example, will rece...
Difference between glide system and glide record.?
Hi, What are the SLA Stages, States
Hi, I need to update the sys_user table. There is a custom field on the sys_user table called "Person ID". I need to update the User IDs based on Person ID and vice-versa. Here are the steps I followed: 1) Loaded Data in xlsx. (source of data is a fi...
We want to add a full activity list at the bottom of an email notification. I created an email script that simply has template.print(current.comments.getJournalEntry(-1)); to get all of them. However it outputs it as a block of text without any lin...
I have a standard change template specifically for adding/removing storage space on a server. I want to create a UI action that would create a standard change using that specific template. Right now, the way the UI action I have created is setup, i...
I have list of fields. I have to find the tables in which fields are present. There are lot of tables and all fields are not in same table. So can I search tables based on field name. It is very difficult to go through each table and type column nam...
Below is the script I've adapted to allow Service Now to autofill the assignment_group field when a user types in a config item. It reads the support_group field in the cmdb_ci table. It needs to work in the following ways:1. Only when the assignment...