Resolved! How to disable Two Step Checkout in Service Portal?
HiDoes anyone know how to disable it?The System Property "glide.sc.checkout.twostep" is already on "false"I'm on Jakarta.ThanksMarc
Forum Posts
Resolved! Applying information RITM short description to SCTASK short description.
Hi all, I have put together an inbound email action which creates a Request using the Cart API / createRequest() function. So far I have got the request to create the RITM via a glide record with the relevant fields populated however I am struggling ...
Resolved! A table which is extended by other tables but itself is not extending?
A table which is extended by other tables but itself is not extending? core table, custom table, base table, extended table
Resolved! Timezone Offset/daylighttime saving
Hi All, How do I get timezone offset and day light saving applicable?(true or false) for opened for user timezone. We have requiremnt in which we need to populate this values in notification. currently I could only get user time zone by doing dot wal...
Resolved! Parent Child Assignment groups
Hi all. I have hit a dead end and maybe I am making it more difficult than it should be. I have a group of assignment groups that are Parent groups to Child groups. The ask is: When an assignment group is chosen that is a parent, a "Sub Group" fie...
Need help to convert a widget code to UI Macro
Hi all, I have created a widget which works similar to reference variable to show active user records on one of the catalog item. Did it so because when I use the variable attributes on the list collector or reference type variables to show extra inf...
Best practices to pass data from dev instance to prod instance.
Hello everyone! I would like to know the best way to pass the development in dev instance to prod instance. Actually all development have been tested by customer but I am thinking the best way to do it, actually I have two options. 1. Clone dev inst...
Resolved! Add attachment from Task to Change
Hi all, Is it possible to take attachments added to a Change_task and put them on the Change record itself? One of our workflow steps is to create a task for creating an estimate, as part of this it requires an attachment and then can be closed. I ...
How the Impact, Urgency, Priority will work. what is the relationship among them
Hi, How the Impact, Urgency, Priority will work. what is the relationship among them can anyone let know the same. Regards,
Resolved! Incident Vs Problem Vs Change- Need a simple real time example to understand the flow
Hi, i want to understand the concepts with simple example for:- What is Incident ? What is Problem ?What is Change ?How Incident and problem relatedwhat part change plays in solving an incident/problem ?How can we resolve an incident / problem? ...
How to create more than one Task in 1 RITM
Hi, How to create more than one Task in 1 RITM. can any one help me on the same. Regards,
I want to add a record to a related list via script
I have a variable (referencing: cmdb_ci_computer) on a catalog item, and I would like to add the referenced computer to the "affected CIs" related list on the requested item record. I don't know how to refer to the related list in my script. Specif...
Attachment file type client script - g_form.getUniqueValue help
Hello! I am trying to write a client script to work in the Service Portal that doesn't allow a user to submit the catalog item without an Excel file attached. I've seen some community posts on this and they all say to use g_form.getUniqueValue() and ...
Resolved! Create request in servicenow through REST API integration using Cart API
Gertting below error while creating request in servicenow through REST API integration using Cart API: {"error":{"message":"Mandatory Variables are required","detail":""},"status":"failure"}> Not sure why. Third party is sending the Payload in below ...
Resolved! Set Display Value on a field using client script
Hi i need to copy field display value of a reference field parent_incident to u_parent_incident(String field). Kindly check the script which doesnt work and suggest function onLoad() { var tes = g_form.getValue('parent_incident') ; //reference...
