Hi Experts, I have created new process flows entries for my Incident table: but when I access my Incident form cannot see Process Flow in the list. Based on the training video: https://www.youtube.com/watch?v=ve52RRXjAbs&t=127s it should look like...
Hello everyone, can any one help me how to use Filter i.e sys_filter table.? your reply would be appreciated.
Hello,I have a problem with the car assigning a ticket to a group, which is assigned by workload and according to the work schedule of each operator.I'm using queue manager, but this assigns me to all the operators of a group by workload but there is...
Hello, I'm new to servicenow How can I add to the incident the caller's manger approval as a first step of approval before proceeding with incident solution, and if that could be done without the need to a create a workflow since I'm trying to keep t...
I have a workflow that will create a change request when a catalog task closes. In addition to the change request, I need for it to open a change task, propagating specific information from the change request to the change task, specifically the...
Hello There SN Gurus! I have a variable that spans multiple lines and I am trying to find an easy way to create a variable from the data. Basically I want to see if there is a way to capture everything from ^" to "$ using regex. Example: LONGDESC="...
Hi Guys, I am trying to resend an approval request email for a request raised by user to an approver. Any ways I can do this? Thanks
Hi.My organisation has requested we use Release v2, and we have never used a release process before.Could I get some help in understanding how I can connect releases with a change request please.A full scenario of release and a change would be great ...
We have two journal_input fields comments, work notes on the catalog task form. The post button is available only for work notes and not comments. How do I get it even for the other field too?
Our instance is being "moved" (for lack of a better word) from one data center to another this weekend. ServiceNow talks about 15 minutes of downtime during this maintenance window. What will customers see during this window? Will the insta...
Want to create a catalog item with different language as, when a German user login form should be in german language or when Indian person login form should be in hindi. Is it possible to do / Need your help Thanks
I have a request to grant our Helpdesk supervisor access to create and edit templates. Originally she had only the template_editor role that is part of her ITIL role and that has never provided the access she needs. According to the Base Roles wi...
Hi All, I have written an On complete Transform Script for updating a field in parent table after importing the data(via excel) to the Related list table. Please let me know where I am going wrong. CODE: (function runTransformScript(source, map, log,...
Good day, everyone- I'm trying to create an inbound email action that states that- If a caller responds to an incident (through email or portal), the incident will reopen and let us know. For the most part, I think I have it but I'm running into t...
Hi, Not working my BR script After Condition: current.work_notes.changes() var updateInitiatedBy = updateInitiatedBy || current.sys_id.toString();(function executeRule(current, previous /*null when async*/) { // Add your code here if(updateInitiated...