We got the request to mark certain customer (companies) as being in hyper-care (special additional attention is needed for this customer). The idea is that engineer see it easily when managing an incident for that customer. Is there an OoB functional...
I see that the out of box customizations, lets say, business rules for example have a replace on upgrade field set to false as default value. Should it not be true by default considering that i have not made any changes to business rules??
We are starting to use the VTB pretty heavily in our organization. Normal use with that tool allows you to click on a user or a tag and it will filter out results and only show you task board items that meet that criteria. I would like to have th...
Good morning, I have been tasked with putting the incident comments and work notes onto the incident task notification email. I found a script that I believe can be modified for the task, but I thought I'd see if there was a better solution out there...
I am trying to filter my Request Items view to NOT show items that have been approved. However, if I set the condition Approval != Approved, I am still seeing items that have been approved. I tried to filter based on Stage, but the only option I ha...
Hi All, I have created a account in service-now with Mid role and used this account to install Mid. and added the same mid server in Default MID Server to use for Orchestration Activities. When i test the connection , it shows the below error. Kindly...
Only one user instance is running slow after the computer was reimaged. All other instances for other users is working just fine. I think this is as a result of the work done on the computer as other applications on this computer seem to be working f...
Hi, How to call System Property in scheduled job script. Regards,
On the watchlist on an incident, I unlock it. Select a user from the search. I then manually type in my own email address and then relock the list. the user and my email address appear in the list. I save my incident. The user i selected recieve...
Hi, I am using the below ACL script to give read access to the table records if the user is a group member of the selected CI on the record field(points to cmdb_ci). Also there is another read ACL exist on the same table with a require role. When I t...
Hello,Were trying to find a metric that measures time in state. We partially accomplished this by using the OOB "Incident State Duration" metric.One thing that we do not like about it is that the clock/calendar it uses runs 24/7.How do we tell it t...
Hi, need to hide RITM variable details in Portal.
Hi there, Has anyone done ServiceNow integration with Microsoft Onenote?If yes, could you please shed some light on that? My client want to use that with KM module for uploading and using OneNote document instead of the regular word and excel.-Thanks...
HI, Is there anyway to hide the containers based on the choice option selected. I know it would work using UI policy, but I also tried the same via Catalog client script ('on change'), which didn't help. Can anyone of you help me out? #Snippet I used...
Our non admin itil users receive an error when they try to copy information from the long description field. I don't understand why it won't allow them to copy info from the field. I figured possbily the acl rule to write was involved. Anyone able t...
