Hey folks, So I have been working on creating an SLA for a specified group that closes out when a user enters an additional comment on the work notes. I am not allowed to create new fields on the incident table (so creating a true/false field then h...
HI, I'm working on customizing problem management module. I have defined the priority lookup table that's working exactly as per definition in incident form but not on the problem form. I have checked data lookup rules as well. Everything seems to be...
Hi All, We have requirement to load "Video Conferencing" data into Servicenow (through data source excel sheet). But I'm not able to find any table with name "Video Conferencing". So now I'm looking for any alternative table to load "Video Conferenci...
Hi All,Need some help with scripting please.I have a list collector with a long list of left bucket values. I also have a workflow in which I want to check for a chosen rightbucket option. If there's one particular option in the list of options chose...
Hello friends, I am running the training course ITSM Implementation Simulator and I can't get past task 19, there is something I am missing and it's driving me nuts. Can someone please help me through this step-by-step? I have tried everything, it se...
I have a record producer which has 2 variables category and configuration item.category being a select box and configuration item is a reference field referencing to cmdb_ci .I need to filter the configuration item on the form depending on the catego...
Hello,I'm trying to set up an assignment rule for my "Create Incident" record producer, but I'm not sure how I can add a variable to the condition. I can't find an option to dot walk there so I've temporarily added keywords are wateridge, but that's ...
Hi, We are trying to understand how the canView() function in sn_sc catalog API is evaluated? When we try to use the below function it always returns false, we don't have any user criteria or role associated with catalogs. on what basis the canView()...
Hello!How to create read only ACL for custom table? This worked in the dev, but not the test instance.To be specific:A catalog request uses a variable that references this table.The catalog request is open to any SN user that can log in.All values in...
Hi everyone. I became aware yesterday, of a caveat with using lookup select variables in a record producer. So, let's say there is a number of records in e.g. the Incident table. The incident form has a field called "Option X". Option X has 5 options...
Has anyone Integrated NewRelic with Servicenow to create Incidents in Servicenow? A two-way integration. I could find a way to integrate NewRelic with Event Management application but our requirement is to create Incidents in snow when an Incident is...
Hi All, I'm trying to configure a flow designer for a record producer whose target table is also a custom one. Table Name: u_fwrule_task After submitting the SR, a task record will be created in FWRule Task table. I need to have a group approval afte...
Hello. Within a catalog item, we have two fields. One is for the user's name the other for their email address. I've used the table 'sys_user' for both fields. When the user's name is populated, I have it automatically adding their email address to t...
Are PDF and Excel files not able to be previewd in the Agent Workspace instead of downloading them?
My client often gets multiple reports of the same Incident through phone, email, chat etc. Does anyone know of a way to easily merge the information from one Incident to another (for instance the client is looking for a simple solution like: Field "M...
