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Hi, Is it possible to create a custom approval notification based on the service catalog item? Ex: The workflow for the catalog item XXXX Form includes an approval. When the approval is generated, I want to include the fields in the catalog item...
Hi Folks, The below code is written in business rule,what the below highlighted code will do and what exactly this gs.getSession().getClientData('dontcopy') == 'true') means in BR. Because of this sometimes comments are not copying to SC_task. if(gs...
Hi Experts , Need your opinion regarding the plugin activation , if plguin is activated by mistake in prod how to deactivate it..
What is the relationship between Incident & Problem & Change management? My Scenario: 1) What is the relationship Incident & Problem? 2)What is the relationship Problem & Change ? 3)What is the relationship Incident & Change management? Thanks
So, I'm new to ServiceNow and I have this Date Type Field which I am using on a form on Service Portal. So when the end user selects the date on Portal it shows selected date in format DD/MM/YYYY.But when the end user submits the request, this format...
Hi All, I want to add a embedded survey in email notification,so i can submit the survey within that particular tab. here i am sharing document link as follow i tried and follow this link but it is not working for me. https://docs.servicenow.com/bund...
I am using Discovery to populate the majority of hardware items in the CMDB, and am looking to use Service Mapping to create relationships to Business Services in the future. Until then the team is creating relationships manually and by loading rel...
I have created a new field on the Incident table with a type Duration to calculate the age of open incidents (datediff from opened to today). The calculation works and the field displays correctly on the incident form, however I am not able to report...
Hi Team, I want to access work notes in client script, but i am getting empty value. var table_name = g_form.getTableName(); var rej_comm = "Cancellation/Closed Incomplete/Rejected Reason: "; var oldWorkNotes = g_form.getValue('work_notes'); alert...
HI All, I have a catalog item with variable( sub-state) and when we submit the catalog a new record is created on the hardware table. I have created a onload catalog catalog client script, which sets the value of sub-state to available. when i open t...
I've built a scoped application and when try to import the update set I've got this error: FAILED TRYING TO EXECUTE ON CONNECTION glide.8 (connpid=108560): com.glide.db.BatchStatement$StatementContainer@3bf852,com.glide.db.BatchStatement$StatementCon...
I’m beginner to service now and part of triage team. I’m trying to get a report to know the tickets which are assigned to my group on a given date. The creation date can be any date but ticket can come my queue today. Im interested in knowing the tic...
Hi there.. trying to set the short description using javascript for the creation of a catalog task in the flow designer. var shortDesc = 'Telephone Services ' + current.variables.request_type.getDisplayValue() + ' for ' + current.request.request...
Hi, I have a requirement to change the choice field to List field type. In this case how to update the old records, which are having choice values in that particular field. Thanks
Hi team I'm not great with ACLs or scripting but could do with some assistance with locking down a specific catalog item: I have a catalog item called 'Account Audit Request' and a workflow to have it approvedI have created a group that should have a...
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