Hi, We are trying to understand how the canView() function in sn_sc catalog API is evaluated? When we try to use the below function it always returns false, we don't have any user criteria or role associated with catalogs. on what basis the canView()...
Hello!How to create read only ACL for custom table? This worked in the dev, but not the test instance.To be specific:A catalog request uses a variable that references this table.The catalog request is open to any SN user that can log in.All values in...
Hi everyone. I became aware yesterday, of a caveat with using lookup select variables in a record producer. So, let's say there is a number of records in e.g. the Incident table. The incident form has a field called "Option X". Option X has 5 options...
Has anyone Integrated NewRelic with Servicenow to create Incidents in Servicenow? A two-way integration. I could find a way to integrate NewRelic with Event Management application but our requirement is to create Incidents in snow when an Incident is...
Hi All, I'm trying to configure a flow designer for a record producer whose target table is also a custom one. Table Name: u_fwrule_task After submitting the SR, a task record will be created in FWRule Task table. I need to have a group approval afte...
Hello. Within a catalog item, we have two fields. One is for the user's name the other for their email address. I've used the table 'sys_user' for both fields. When the user's name is populated, I have it automatically adding their email address to t...
Are PDF and Excel files not able to be previewd in the Agent Workspace instead of downloading them?
My client often gets multiple reports of the same Incident through phone, email, chat etc. Does anyone know of a way to easily merge the information from one Incident to another (for instance the client is looking for a simple solution like: Field "M...
Hi, We configured the following: 1. a service channel incident (default capacity on 3) 2. queue for incidents 3. assignment rule (greatest capacity no reject or timeout) We have the following situation: only 1 agent is available doing his work and ...
Hello, everyone,I'm doing the ITSM simulator. Can someone help me with this task? Can you give me the list of actions to complete the task? Thank you! As a change manager, I want to add a new change task called: 'Post implementation review' to all hi...
When an incident has a knowledge article attached the Knowledge articles "Incident" tab should reflect/populate the incident # that was attached to said article.
We are moving a update set into prod successfully its preview successfully then after we had warning message like "Why its showing "After committing this update set, ensure you map any unmapped custom tables to a subscription so that you can track yo...
I created a significant number of Catalog Items by copying from one to another (Insert & Stay) The Item I used as a source, had a Picture which was of course copied to each item. I find now that I can delete that picture and replace it. Have anyon...
I followed the instructions provide in the link below to create a Webhook and sucessfully posted an Alert to the system logs . https://community.servicenow.com/community?id=community_blog&sys_id=886d2a29dbd0dbc01dcaf3231f9619b0 How do i create an inc...
Hi I am new to service now and trying to bulk delete unwanted incidents from incident table based on short description value "AP disconnected" and state of incident is "New" Instead of selecting and deleting each incident, how can I achieve this in ...
