Has anyone designed a solution to conduct quality checks on tickets within ServiceNow? Our Service Center has a couple folks that review tickets to ensure proper notation, routing, categorization, etc. At this point they are just adding a work note t...
Hi All, How can we create outbound REST web-service to allow third party app, to retrieve only specific set of records(like 10 records) and at 3rd party side when user hit Next, then provide/send next 10 records? is it possible to achieve? Many tha...
Hello, I have enabled the VIP flag on the user record in ServiceNow and I am in need of some assistance with marking the flag as True for some users. I would prefer not to have to go through and manually check this flag if I can avoid it. How can I ...
Hi guysI have a requirement to send a cc notification to people in a group, the group of people could change depending on what is selected for example assignment group There is currently two people in this group. If I change the assignment group and ...
I have to see every day how many users are logging in with respective of every minute. for a period of 6 months
Hi everyone,Can anyone send one Service Catalog requriment Thanks,Akhil Vinay
Hi SNC, In our organization we are currently supporting a service, which is 24/7, as we have people in several places worldwide. We have adopted the ITIL approach, but of course customized to our needs. Often it happens that incidents need to be han...
Printers of the manufacture Kyocera are being discover through Discovery. However, they don't have the name field populated in the Configuration Item table. This is only happening for this specific manufacture, the rest are fine. Could this be a conf...
We have noticed a skipped log for multiple clients that point to this system property. This is updated by the system and the value on the property is not the same across the different client's instances. We are unsure weather or not we should just ac...
Does anyone know the definition of VIP user and what privileges comes with this status?
I want to create a field called "Problem statement" and it should be multiline text field.. how can i do that? should i use String UTF-8 type? or what else? because there is no direct option of a multiline text available.
I have two field "MI service restore(u_time_when_the_resolved_notif) and MI action due date(u_mi_action_due_date). I want to add 7 days to MI service restore and display in MI action due date. I have written Business rule for this but it's not displ...
We have a catalog item "Hardware Request". The catalog item on the portal asks for Address and Phone number. However, we have notification triggered to manager to approve if the laptop is non standard. We do not want manager to see employees phone n...
Hi, I activated a OOB virtual agent topic 'open IT Ticket', but i am facing this weird issue that, when i am searching with few of the Keywords in chat it's not showing the topic. For example there is a key word 'issue' for 'open IT Ticket' topic but...
Can anyone please let me know how to create reports for ticket not updated in last 4 days
