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Push the data from the Form to external database

Hello Community,   I'm looking for the solution for one of my requirements that all of the data what are filled on the form need to be pushed to the external database, can someone help me with that? Is it possible using the workflow ? Any examples? (...

Resolved! Show User ID also in the caller field of Incident form

Hello Experts! Can someone please tell me that in the Incident form, if I open the caller field (search for a user, basically), I see Name, First Name Last Name and Email Id columns. How should I bring User ID column also in that? I don't see the gea...

How to calculate Age of the tickets?

Hi All, I want to calculate the age of the incidents on the incident table. Could some one please help me on starting from creating the Age field and till it calculates the age. Thanks.

taqdeer by Tera Contributor
  • 8329 Views
  • 19 replies
  • 5 helpfuls

Estimated Time Delivery not working with Flow Designer

Hi All, I used a Flow Designer for Service Catalog to build and automate the hardware process. Everything was fine except the Delivery end Estimated Time. When user order via Service Portal the page goes to the sc order widget where Estimated Time De...

Tomasz17 by Giga Contributor
  • 3014 Views
  • 6 replies
  • 1 helpfuls

Resolved! Form Section Missing.

Hi All, We have a custom table and we have created 10 form sections for the form in the default view. Don't know what happened 9 form sections are missing from the form. What could be the reason ? Those missing form sections are available on the "sys...

Community Alums by Community Alums  
  • 2450 Views
  • 12 replies
  • 0 helpfuls

Resolved! Issue with Scheduled Exports

We had a scheduled Export export which used to export all the incident table data daily at 6.00 am so I have unchecked "Appended Timestamp"  so every time new data will replace in the MID Server.. For first time export all the records, but from secon...

Sathwik1 by Tera Expert
  • 1632 Views
  • 29 replies
  • 4 helpfuls

Resolved! Attached Knowledge tab not visible on form load for incident form

Hello Team, i need below help, on Incident form I want "Attached Knowledge" tab under Related lists. Along with this tab I also need an EDIT button so that KB articles can be added by users. However when I edit related list and try to add attached kn...

swez by Tera Contributor
  • 2022 Views
  • 3 replies
  • 3 helpfuls

Resolved! Request Approval UI Action in Agent Workspace

We are migrating the team into Agent Workspace and they love it. But i cant get the "Request Approval" UI Action to work in the Agent Workspace.  It works fine in the classic UI.  The button appears in the Agent Workspace, but clicking the button doe...

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Gerard9 by Giga Contributor
  • 2645 Views
  • 8 replies
  • 10 helpfuls

How can I restrict the list view for specific roles

Hi All, I have created a list view called "Demo View" on the incident table and given a role as "Demo Role". So the user having that role should be able to see that view. But it is visible to all the users irrespective of the roles.  Is there any sol...

Gowtham3 by Giga Contributor
  • 2851 Views
  • 3 replies
  • 0 helpfuls

Resolved! Inbound email action: Prevent record from being created in script

Hello, We have a scenario where inbound emails with a certain set of conditions are to be created as incident tickets. However, there is a bit of a caveat where if another set of conditions cannot be met, then there should be no incident ticket creat...

Dean C by Tera Contributor
  • 2980 Views
  • 4 replies
  • 1 helpfuls