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Known Error Plugin

Good Day,  I've been hunting around for information on the Known Error Plugin that became available in the Madrid Release.   I'm not finding solid answers.  I did find the old article on known error from before Madrid.     My Problem Management team ...

seanosull by Tera Contributor
  • 1346 Views
  • 1 replies
  • 0 helpfuls

Create multiple incidents from EXCEL

End user with ITIL has to create multiple incidents in a single shot with the help of excel.is there any way the can send a mail to myinstance@service-now.com with an excel attachment, then incidents has to be created for all records in the excel row...

On-Call Scheduling Issue

Greetings On-Call Scheduling gurus, I am working on an issue where we can't update a shift from the On-Call Calendar. Generally, we can click on the shift and select "Actions" > "Manage Shift" enter the team member and the timeframe that will cover f...

Resolved! How to get the sys_id of a portal url (record producer)

Hi there, I'm facing an issue retrieving the sys_id of a record producer from a URL on the Service Portal. Old situation: I have multiple record producers that were reached via the backend catalog: /nav_to.do?uri=%2Fcatalog_home.do%3Fsysparm_catalog%...

Resolved! show inactive users records in catalog

Hi, I have a field Requested on Behalf on a catalog item which is a reference field to the sys_user table. By default, we will be able to see only active users in the Requested field, But I also want to see inactive users in the requested field. 1. O...

Harish27 by Kilo Guru
  • 3110 Views
  • 18 replies
  • 5 helpfuls

Resolved! Add ability to reopen incident ticket on Service Portal

Hello, we are currently looking to implement ability for end-user to reopen an incident through the Service Portal. Currently the only way our end-users can do this is by clicking a button on an email notification which sends an email to ServiceNow w...

JC S_ by Mega Guru
  • 15575 Views
  • 16 replies
  • 7 helpfuls

Resolved! Manually upgrade MID Server

Hello Community, Sorry about the terminology Im pretty new with MID Servers.I need to manually upgrade a MID Server on a non production instance because auto upgrade was disabled, so after instance upgrade the MID Servers did not get upgraded, so we ...

Resolved! How to display label instead of value in list type field?

Hi All, I have a list type field, it is not referring any table instead having choices. Once the form is saved, the field is showing values instead of labels. I need to show labels there, I have gone through several community posts, but didn't find a...

Ajay37 by Tera Contributor
  • 4062 Views
  • 20 replies
  • 4 helpfuls

Resolved! Using Knowledge Tags in a Portal

Hi everyone, I'm hoping to get some information regarding the usage of knowledge Tags in a customer portal. We are considering moving the current knowledge article text labelling system from Categories to Tags, and I'm hoping to confirm whether the e...

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Flow - scripted Short Description to include variable text

Hello.In Flow Designer, I am trying to populate the Short Description of a catalog task, with a variable. My variable is a choice - Request Type, whose value is request_typeOne of my questions (choice) is Site Access, value is site_access.See screens...

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Baggies by Kilo Guru
  • 4422 Views
  • 3 replies
  • 4 helpfuls