Resolved! How to update old records, when the field type is changed.
Hi, I have a requirement to change the choice field to List field type. In this case how to update the old records, which are having choice values in that particular field. Thanks
Forum Posts
Resolved! Locking down access to Catalog Item with ACL
Hi team I'm not great with ACLs or scripting but could do with some assistance with locking down a specific catalog item: I have a catalog item called 'Account Audit Request' and a workflow to have it approvedI have created a group that should have a...
Resolved! Service Offering SLAs - Service Offering field vs Configuration Item field
Hi all, I'm trying to get my head around how you're supposed to be able to effectively monitor Service Offering SLAs while also being able to use the CMDB to see a history of a CI (incidents and requests raised against it, etc). Taking Incidents as ...
Resolved! I want to hide Standard Change link in Change Request Interceptor if logged in user is in specific group
Hi, I want to hide Standard Change link in Change Request Interceptor if logged in user is in specific group.How can I achieve this.I have tried in calling method in the Script Include which returns true or false but it is not working. Thanks Rav...
Resolved! How can I split my catalog item form into 4 columns evenly?
I have a catalog item form with multiple variables. I have used container start and container split after my desired variables and see the form like this. I would like to see the columns evenly split. How can I achieve this?
Resolved! Where is the 3 Strike Rule defined? Its an OOB thing or we customize it?
Hi, Where is the 3 Strike Rule defined? Its an OOB thing or we customize it? I do not see any docs as well for this. I don't know where its defined in my instance (as I was not there earlier and still learning) exactly how can i search or test for th...
Help in adding link in field message
Hi Community, Need help in adding a link in field message ?when user clicks on it, it should point to new window. Thanks, Pihu
adding html tags in g_form.showFieldMessage()
is this possible to adding html tags in g_form.showFieldMessage()?
Flow Designer for Possible SLA Breaches (Flow Trigger Types)
Hello all, I have been working with flow designer to trigger some email notifications for prospective P1 Incident SLA breaches. I am struggling to understand when flow designer should run. Could you please help me understanding how to accommodate be...
Account expiry dates
HelloWe currently import our users from active directory to SNC via the LDAP plugin. I want to bring over the account expiry dates too but as this is stored in Integer8 format it will need some transform scripting to get it to show a human-readable d...
Change an Assignment Group
Hello Team, We currently have a system generated process for a Catalogue Item that creates a request to correct Locations within ServiceNow - this Catalogue Item has a Fulfilment Group, however how can I change the assignment group for the 'Locations...
Resolved! How can I split a catalog item form into 3 columns evenly?
I have a catalog item with multiple variables. I have used Container start and container split multiple times to get a view something like this,But this is uneven with the first column occupying 50% of the form width.Is there a way I can split these ...
Resolved! Hiding Catalog Item pictures in Service Portal on mobile browsers
Is it possible to easily hide the picture from a Catalog Item in Service Portal when the portal is viewed on a mobile browser? I tried setting 'Mobile picture type' to 'None' but it hasn't had any affect. Regards, Robin
Resolved! increase variable length for label variable in catalog item
Hi All, I have a label field ..Label name contains nearly 500 characters but variable(question) cant access that much length. How to add 500 characters(text) to Question variable. How to achieve this? Thanks in advance..
Resolved! Create Child Task
Hi, How can we achieve code for the below requirement Create Child Tasks (Run Script – Type) Create task function – Use Script Include here and pass the RITM number as parameter to script include. Create a catalog task to this RITM as parent. Ta...
