The standard code to copy attachments from an inbound email to a RITM i.e. GlideSysAttachment.copy('sys_email', emailRec.sys_id, 'sc_req_item', ritm.sys_id); doesn't seem to be working anymore in New York. There is a new table now Email Attachments [...
Hi, I am trying to create catalog request using OOB service catalog REST API: Here is the Request Body: all 3 variables are reference field. Request submitted successfully but variables in RITM does not have any value. All variables are reference bu...
Hi All, I have a custom table "Table X" , i have also created a form link UI action "Generate Task". When i click this ui action, a pop up window should come with two fields "Assignee" ref to sys_user table & "Assignment Group" refer to group table. ...
Hi All, Can anyone tell me what to do and why this error is coming ("found a local update that is newer than this one"). Description-> I am moving my update set from DEV to TEST environment. While previewing I got this error (found a local update tha...
Hi, some one suggest me about this use case how to solve I created a notification, just update it a bit as below but that notification has to carry only modified variables details only with Old value , new value of variable when we change variable...
Hello, We are pulling reports on Incidents that are not updated for 5 days and we would like to see only the Incidents not updated for 5 days ago excluding weekends. Thanks,SR.
Hi, Can you please tell me how to create incident with Scripted REST API?
Hello All, I am trying to make attachment mandatory in catalog item and service portal. Below script working in catalog item but not working in serviceportal. We are using Add to cart button in service portal. function onSubmit() { //Works in non...
Can we customize Multirow variable ADD button so that we can trigger action on click of that button after customizing.? and can we show previous stored multirow variable data into a form?
Hi Folks, Good Morning... i have created one script include, which is using in advanced reference qualifier. i am check gs.getUser().isMember in script include but it is not working. please find my script below. var filterUsersList = Class.create();f...
I have managed to set up a user preference for all that will set them to see a dashboard as a homepage. Now i am trying to set which dashboard they see If they have an ITIL role i want them to see a dashboard with a sysID of 8990eb501bc4e054af6b7...
Hi all, I have two fields namely User and Manager on a catalog form. Both these fields are of lookup select box type. The look up table for both is sys_user table. I want to populate the value of manager field as soon as someone fills user field i.e...
I upgraded to New York and I was trying to test the new Now Agent mobile app so I can plan my production rollout of it for my ITSM agents. I believe I have installed all the plugins needed but the only thing I see in the mobile app is Service Catalo...
Hi All, My onSubmit client script to display a message on a table is not working. When I click, the form is getting submitted as it is. When I enabled javascript log I could see all onload client scripts being called but when on submit, the log shows...
Evening all, I am working on an inbound action which is behaving rather odd. it is meant to fire a specific cat item, log as the person emailing in and take the subject and body as short description and description. At the moment the inbound action s...
