Hi Team, I have successfully implemented POC to integrate slack and servicenow in such a way that 1. As soon as an P1/P2 ticket is assigned to my group i will get an instant alert. 2.Also, if any P3/P4/P5 ticket assigned to my group is updated to P1/...
Hello all,Recently upgraded Non-Production Instance from Helsinki 9 to Istanbul 7 (with hot-fix). Before we upgraded the Non-Production, I had added a file extension to be blocked from being attached to a Case. The file extension was Winmail.dat - Af...
We have a list collector field 'requested for'. Based on the selected users' department, need to trigger notification to different approver group. And in the mail we want the respective requested for user name as well. Any idea would be helpful. Th...
Hello All,I want to create a PDF file from an incident. The pdf file should contain all the details about incident. As for as I know https://myinstance.service-now.com/incident.do?PDF&sys_id=myincidentsysid will save the PDF file into local machine. ...
Hi All, We are trying to set profile path of user account through powershell script below. $user = [ADSI] "LDAP://${workflow.scratchpad.usrdn}"$user.psbase.Invokeset("terminalservicesprofilepath","${workflow.scratchpad.pp}")$user.setinfo() It is thro...
Hi all, I've built reports for users that include catalog variables - when I view the report I can see the variables. However when other users view the report - the variables are missing. Does anybody know what role/ACL is required for users to be ab...
Hi All, I want to add Assignment group in my visual task board but i don't know how to do that. Pls help.
Instead of people across the top, I would like to route incidents to groups with visual task boards. Is this possible?
I want to calculate date difference between 2 dates excluding weekends.var current_date = new GlideDate();var created_date = current.getValue('opened_at');For example : if created date is 05-jan-2018 and current_date is 08-jan-2018 the date differenc...
Team, after set up the connection and credencial from servicenow and also set up scope entries from slack workspace I got an error message 401 as not authorized trying to retrieve the token. I double checked the client id and client secret but no luc...
I am evaluating what it takes to enable SSO on our instances with our corporate identity provider. We have a bunch of external integrations via SOAP for things like alert forwarding into ServiceNow and service desk integrations. Our SOAP web servi...
Hello,Quick question regarding Discovery schedule.Scenario : I have configured a discovery schedule, left 'Behavior' field blank, Updated 'Mid Server' filed with 'PROD MID SERVER1' which is up and running.Findings : When I ran this discovery schedule...
if will give current .update in before business rule , what will be happen?
Hi, How to trigger email notifications by using ATF. can you please help me how to do it if you share the solution with Screenshots that will helpful for me
Is there a way to dynamically change the Outgoing mail display name? There is only one choice in the System Email Properties. We are an MSP and I would like to dynamically change this for a company/domain.
