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Importing knowledge articles using excel

I am trying to import knowledge articles using excel.  However the article body text keeps getting cut off.   How do I fix this.

jamo by Giga Contributor
  • 2824 Views
  • 3 replies
  • 0 helpfuls

Resolved! Convert Single Line Text variable to Integer

I have a Single Line Text Variable called "Base_Salary". I'm using a Regular Expression validation to make sure the format matches $000,000  ($ sign and comma are mandatory) Now I want to take this string and replace the $ sign and comma with "", the...

Joe Taylor by Giga Guru
  • 3216 Views
  • 6 replies
  • 3 helpfuls

Resolved! Imported data is missing in the table

Hi All, I have imported data into a table 7 days ago. I see that data is missing now. Table has become empty. I understand that there will be schedule cleanup for import sets once in a wee. but that is to delete the import set information not the dat...

taqdeer by Tera Contributor
  • 1341 Views
  • 7 replies
  • 1 helpfuls

Resolved! Using RITM variables in workflow

I have an catalog item with various variables. Two of them are pulldowns of people in specific user groups. Let's call the first pulldown variable:  user1   (user1 is in a group called "FirstGroup") Let's call the second pulldown variable user2.  (us...

Joe Taylor by Giga Guru
  • 2534 Views
  • 12 replies
  • 3 helpfuls

User Criteria API for Catalog Item

Hi Everyone,   We have a requirement where we need to get user criteria being applied for specified user for a specified catalog item, through script.   Problem statement: We have a third party tool which sends user’s email ID and catalog item to Ser...

sandesh10 by Tera Contributor
  • 1408 Views
  • 5 replies
  • 3 helpfuls

How do I read the values of variables in multi row variable set ?

How do I read the values of variables in multi row variable set ? I have create a multi row variable set for catalog item form in Service portal. So that I can add multiple disk spaces just by clicking on add. How do I read the values of those variab...

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Meghana11 by Kilo Contributor
  • 12766 Views
  • 21 replies
  • 5 helpfuls

CMDB Group

Hi Guys       ,Can i have detailed understanding of CMDB groups definition. why it is useful in terms of CMDB?

mohitsingh by Tera Contributor
  • 2091 Views
  • 7 replies
  • 0 helpfuls

Add KB Article link in notification

Hi All, I want to fetch the Kb article number from incident ,So there is a filed on incident form as  u_knowledge which saves trhe kb article number. i want to give the link of that particular KB article in portal view from the notification.

Priya75 by Tera Contributor
  • 1972 Views
  • 10 replies
  • 3 helpfuls

Unable to get work items to show in agent inbox for Agent Workspace

After configuring the queues, assignment rules, assignment groups for Advanced Work Assignment. I created an incident and assigned it to the correct assignment group. I impersonated an agent that's in that assignment group and made their status "Avai...

Jeff97 by Kilo Contributor
  • 2479 Views
  • 3 replies
  • 2 helpfuls