Hi, While cleaning up some data recently, I noticed that interaction records occasionally had something called an interaction related records attached to them on the backend stored in the interaction_related_record table. How is this table populate...
Dear ServiceNow Colleagues,We're running a MSP-setup and have recently activated the plugin "Integration - Multiple Provider Single Sign-On Installer".We recently established a test IdP in our enviroment, however we're experincing issues with Logout....
I have a requirement where they want the resolution notes added as a comment but do not want the comment notification to go out. My thought was to add a condition to the notification state is not resolved but they do not want to block the notificati...
What is the purpose of "Page Route Maps" module. Thanks!
Hi can anyone explain me how should we use rule base in order to attach item.
What is the purpose of the CAB Recommendation field in the Change Request? Is it for the requester or technical approver to enter details for the CAB to review? In which case I will need to add to CAB workbench view. Or is it for the CAB to open the...
Hi, I need to push multiple values to a glide list field. Currently it's only pushing one sys_id and I'm not sure how to push all values from the gliderecord record. Script below: (function executeRule(current, previous /*null when async*/ ) { v...
Hi, I'm trying to autopopulate business service when assignment group change. whenever I'm trying to change the assignment group and saving that task "Match not found, reset to original" this error showing. Business service table name is "cmdb_ci_ser...
Hi Community, I want to throw an error for less than 3 characters in a string field but to make the field accept the value and change only the border of the field to green color if it is more than 3.The border-color scenario is throwing an error in c...
In our instance, we have a business rule that will add the Close Notes of a Incident or Catalog Task to the Work Notes of the Parent Record. In other words, once a subtask closes, the Close Notes will be copied into the Work Notes of the Parent Task...
Hello All, I have an issue, where roles in the ACL are not getting captured in update sets. I was trying to move my updates from dev to QA in that i have created ACLs in that only certain roles are mentioned. but when i moved my updates to QA and sta...
Hi, what is the purpose of CAB required field for normal and emergency change types when it's already manadatory for those types What is the prupose of CAB Delegate if we define it in CAB definition? Why is the CAB delegate field available for editin...
Hi everyone, This evening, were committing an update set to our production environment. This will be to create a new widget, and add it to the service portal. There is 1 error listing, and I can't seem to figure out how to fix it. The error is: Co...
I have to fetch values from the URL (sc_req_item & sysID next to it) and set it in Table field "source_table" & Document ID field "source_record" on the form respectively. Sample URL as follows: https://xyzdev.service-now.com/now/workspace/agent/re...
How Many types of Script Includes()? Please provide the correct answer: Two types(client callable and server-side) or Three types. Which one correct? Thanks Ram
