We have users that are constantly adding New CIs/Phone Numbers and having an issue with duplicate phone #s being added because those are simply not being checked consistenly to see if it already exists. What is the best way to prevent this creation o...
I've created a custom Approval Request notification for my catalog item. Currently both notifications fire because they have the same event trigger "approval.inserted". I'd like to create a condition that I can use in both of these notifications wher...
Hi,I have a custom table that extends Task table and have created two new fields 'Category' and 'Subcategory' as reference fields in my custom table.While personalizing the form/list, I don't want the Task table fields with the same name (Category an...
I have a condition to check if user exist in AD so that while rehiring we do not create a new userid for the same user who has a deactivated account and reactivate the same account.I found ways to to do that via AD activities but that uses LDAP.I do ...
I have a UI action to set change state to pending: current.state = '-5'; then I use a business rule to check it: if (current.state.changesTo('-5')) why this doesn't work? the condition always return false...
Hi there, I have a requirement to create a UI button on mobile app, which is already available on Desktop version. When I create the UI button for mobile app, can I just copy the code available in Desktop UI button? thanks, Rohit
Hi Team,I am trying to write a back ground query where I would like to move all the CI records which are sitting in the base class (cmdb_ci) torespective classes like Server , Network gear etc. Unfortunately when the data load happened one of Servi...
Hi all,We are willing to use CMDB Health, we have started to study it.Do we need to purchase specific licenses to use it or simply pay a premium to get it ? Is it included in the ITSM or ITOM suites fro free ?Thank you guys !
There is a follow button in my form , How can i disable that
Hi Team,I would like to determine a user's location based on IP Address without using any third party tool or API.Please let me know if there is a way.Thanks,Kannan
Hello Community,I am going to try and explain this the best way I can, in hopes that someone will be able to follow and maybe lend some knowledge.The following has all been done in Non-Production Instance, so this is not urgent.Recently, my upper man...
I'm trying to add the cmdb_ci_computer fields (CPU like fields) to the Hardware Assets form. I see in the schema map that they are referenced field via the cmdb_ci_server. When I go to configure the form I have been unable to find those referenced fi...
Instead of having users drill up to the RITM level to view the variables of the request, we would like to show the RITM variables at the SCTASK level. Any recommendations on how to do this?
Hi.I have a project that will be going live later in the summer. My users would like to load data in the test environment and have me move it on go live day. This is fine, I can move lots of data, but the data involves attachments.Is there a way to e...
Hi,I want to be able to display a Related List on the Change form showing Child Changes of the current Change.When I choose Configure --> Form Layout there is a suitable list available, but its not available when I choose Configure --> Related ListsH...