AT&T eBonding
Can anyone guide how to integrate At&T ebonding with SNOW for incident management.Prerequisite and setup process.I didn't find the application in menu even though i have incident plugin activated.
Forum Posts
How to setup SLA that have different work hours on weekday and weekend
We need to setup an SLA that have working schedule as follows:Monday to Friday 6:00am to 10:00pmSaturday 9:30am to 6:30pmWe need to set it up as 3 working days duration. So during weekdays, the working hours is 16 hours while on Saturdays, it will be...
Resolved! How do I display Catalog Variables (questions) in multiple columns on the Catalog Item?
I have several variables for questions I want the requester to anser, that will be displayed on the Catalog Item.I want to display those in 2 columns on my form.How do I split the form so that I can display some items on the left side of the form and...
Change state to 'draft' from 'review' in Knowledge article
Hi there,I am trying to come up with a solution to change the workflow_state of a kb article that is in 'review' to 'draft.' We have a UI Action for "Return to Draft" which checks to see if the article is published or in review and sets the workflow_...
Approval are getting auto cancelled
Hi All,Approvals are getting auto cancelled, could you please help me to trouble shot issue.Regards,Venkatesh P
How to populate new field's data in Audit history?
Hello,We are using Transport orders/Transport order lines, which automatically updates quantity in Consumable table.For example, if there is a TOL raised for consumable (for 2 quantities), after 1 quantity of the order is received, in the consumable ...
CAB Workbench: Questions on Pre-Approved and Ordering Agenda Items
We've recently activated the CAB Workbench plugin in our sandbox instance, and I had a few quick questions regarding how agenda items are automatically created from change requests by the 'Refresh Agenda Items' related link: - Some agenda items that...
How do I remove an index from a table
How do I remove an index from a table? I created an index using a field that I thought originally should be unique but it turns out that field is not a determining characteristic of the record. Is there a way to remove this index?
Resolved! CAB Workbench Plugin Activation
To All Istanbul Users,In our DEV instance of ServiceNow, I am attempting to activate a plugin to use the CAB Workbench. The plugin name is Change Management - CAB Workbench. After I try activating, I receive an error stating, "Activation failed for p...
Resolved! How to hide values of subcategory
So far we have plenty incident tickets already existing in our instance. We don't want to deactivate any value from subcategory.Just want to users could not see them from the drop down list.I try to use client script - onChange - g_form.removeOption(...
Resolved! Workflow for Normal Change
Hi All,I need to copy a workflow for Normal Change and create a new workflow. I need to modify the new workflow. Also i need to set somewhere in workflow that the new workflow will start at particular date/time and old workflow will get inactive at a...
authncontextclass
Hello -I am trying to figure out how to clear the following errors when I run the "Test Connection"on my SSO properties page.Error seems to be complaining about the AuthContextClass configuration.In the the limited discovery that I have done I found ...
Regarding LDAP integration and other Rest and SOAP intgrations
Is there any Free site or instance which holds LDAP server so that we practice LDAP integration with SNOW . I mean to say test servers (LDAP).What is about github.com is it useful for practicing integrations of SNOW.
Resolved! Parent and child Incident relationship
I want to establish Connection between parent incident and child incident (Parent incident field is present on incident form).Whenever any incident is updated as parent of 'N' numbers of incident then all the child should be updated with worknotes th...
Resolved! Cloning a Closed case possible?
Hello SN Comm,I was wondering if anyone knows if Cloning a Case is Possible in SN Istanbul Patch 7 version.I know I am able to (as I have the feature) to Clone a Task.. However, I have not see anything about being able to Clone a Case.. Does anyone k...