How can I add the email address of an external user to the watchlist as soon as a ticket is created by email? I don't want to create an account for every single external user automatically, which is why the caller field gets set to the guest account....
Hello, there anyone know how to hide "Estimated Delivery" in Order Status request Portal? I have try right-click > Instance Option, uncheck Display Delivery Date. And its not working. The instance is London. Please help. Thank you.
Hi All, I have submitted one catalog item through ATF, then i am trying to open submitted request by using out put variable in ATF but where is showing on error like as "you are not authorized to open record" even though having ATF all three roles. ...
We are testing our Orlando upgrade and have encounter an issue with VTB's. When trying to move tickets between lanes we are getting an Error: "You do not have the permission to modify this record" I have found a few KB articles that show I need to cr...
Hi, can you help me how to copy Approval comments into RITM, REQ, when RITM was REJECTED. Not Working here Approvals comments copying to RITM, but Not copied into REQ. approvalcomments();function approvalcomments(){var grr = new GlideRecord('s...
Hello guys, For a catalog request, i want to update all the incidents. Where assigned or caller is a user who is part of requester's group/groups. Using below script to get the information. But it is very time taking, as i have to parse multiple inc...
What triggers updates to the 'Item Produced Record' table (sc_item_produced_record)? I have been asked to report on incident records generated by record producers on our instance, and the above table is a handy resource for this (and is used by a rep...
Hi, I have an order guide with multiple items. I would like to have one of this item to be mandatory. use case: an order guide for on boarding a new employee.Every employee must have an account, I have a catalog item with a workflow to create this ac...
Hi, I am new to creating Scoped apps in ServiceNow. I have created one in Studio but how do I create a record producer for this scoped app? Also, how do I migrate changes from one instance to the next in for scoped apps? Should I still go through t...
Hello All, I am trying to restrict single line text variable limit to 40 numbers with the help of RegEX (^[1-4]?[0]$|^[1-3]?[0-9]$) like field will not accept any character and it will receive only digit minimum 1 hours and maximum 40 hours.
Hi, how to select sprint in sprint field in Story. sprint field referring script include. I just impersonated the project manager. He is able to select sprint records but his team is unable to select a "Sprint" from the sprint field and as a ha is t...
Hi, I have created a Approval Notification which has to include RITM hyperlink(i.e when clicking that link it has to open the particular RITM in service portal). Help me with the script. The URL of the form is mentioned below.
Hi. Just wondering if anyone has come across this scenario and have any suggestions. 1) we are using servicenow SMTP service (instance.service-now.com). The From address is the instance@service-now.com 2) Our integration partner configured our notifi...
Hello, Does anyone know the role for an ITIL user to view the items in the Task Assessment details table such as the below? It currently returns empty for ITIL users. Thanks Sam
Hello Community, I have created the Order Guide, now I have some questions. 1. Created the catalog Item what is added to the "Option" in Order Guide, how can I pretend that this Item should not shows up in the service Portal search, but it have to ...
