When are using the OOTB "Follow Up" field on our SN instance. We have a requirement on the back of this OOTB field within the incident table: 1) An email notification to be sent to the "assigned to" colleague when the follow up date & time is met Th...
Hello, We have 2 fields in a form. 1. Expected Start Date/Time 2. Expected End Date/Time The above 2 fields show the system date/time. I want 2 more fields below below the above mentioned fields with name : 1. Expected Start Date/Time (EST) 2. ...
I have a catalog item with a few variables. I am able to create RITM's for this. But I want to modify an RITM at a later time i.e I want to update one of the variable's value of the RITM using REST API. How can I achieve this? Is there an out of the ...
Hi All, I have come across an issue and I'm not able to find the root cause of that. Stating the problem below, any assistance is appreciated. Issue: I am working in a scoped application. Wherein I have two tables one table is extended from the task ...
We have a requirement to show updated date and time whenever the ticket get reassigned to any assignment group. Can any one help us how we can achieve this requirement. We have a column on Incident form as assignment_group and we would like to know t...
how can I display incidents on map for impacted location instead of affected location..Impacted location is stored in a table made by user with incident number associated with it. instead of affected location I want to display incidents based on i...
change management
Hi All, I have a dropdown field for the country in catalog item and I wanted to filter location which is a reference field based on the selected location. I am trying to write a reference qualifier and but values are still not filtering. function get...
Can anyone please explain how the increase the size of the text in portal. I have to increase the size of text indicated in arrow.
Hi Team, On Service portal, We have a page name A. Under that page we have report option, When we click on report option a new page open "https://instancename.service-now.com/sys_report_display.do?sysparm_report_id=sys_id" here we have click to print...
Alright bear with me. I have the first draft of a script include var ContactUtils = Class.create(); ContactUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, { /** * Splits a fullname into first/last components */ splitFullname: fun...
Hi, I have a reference field in service catalog and when i try to search in the field, it is giving me all values "starts with" the entered string. But i want to search records based on "contains" filter. i.e. i want to get all the records which con...
Hi, I want to see the duplicate email users in the list view of User Table without using of show matching. Help me in this.
Hi, I am able to get the location of logged in User but I am not able to get the country. Please help. gs.getUser().getLocation(); is workinggs.getUser().getLocation().country; is not working Regards, Sreedhar
the condition is when a user attaches the attachment in catalog item if the excell headers didnt matched with {number,name,assigned to ,assignment group) the attachment should not attach to the catalog item by using Glide Ajax in catalog item i ...
