HelloAs part of planning to start use service requests inside the IT infrastructure department, i have been asked to make a list of the request types that are being used in other organizations. the current situation is that the request are not mana...
Hello, the question I have is: Can you run ad-hoc discovery (or 'discover now' option) on a single IP address? Does the IP address to be scanned need to be included in a previously defined range of IPs?Example: You create a new VM whose IP is OUTSIDE...
Hello community,Our organization just began using ServiceNow a month ago and I have no prior experience with ServiceNow so please be patient with me. I am being asked to produce a single report that will include all incidents, tasks, RITM's and req...
Hi all,I have a requirement where i need to populate the CI ´s from Affected CIs tab into the journal field (Additional comments) . Please find the screen shot below.Kindly let me know how to proceed on this.Thanks,Neha
I'm currently following this guide to simplify incident requests: Record Producer Dependent Fields (Choices) - ServiceNow Express Support I've run into a snag with setting the business rule to map the new subcategory field to the actual one for incid...
Hi AllWhen we use the REST API Attachment creator to conver the image to Base 64 and post it to external sysem, it only transfers upto 4MB file size. Any file larger than this does not get transfered.Our client accepts only Base64 encoded data. When ...
Hi all ,Is it feasible to apply ACL on a complete section which has certain fields ?Thanks,Vimmy
Hi All,We have an issue where Acknowledgement emails between two Service Now instances are stuck in a loop creating duplicate INC records. I would like to prevent a few specific email addresses from creating a new INC. Assuming you would do this by a...
Hi Experts,We have a requirement to create an REQ -> RITM with Record Producer. But on the RITM form all record producer variables are not displaying. A;though variable editor is added to the form layout. Please suggest if it is feasible to have a re...
Use Case: When I click a button "Outlook" Client load and auto populate Variable fields from the form into the email body in Outlook.So I got the script to open outlook client.window.open('mailto:','email');I try capturing setting variables and input...
Hi,I have requirement on making a field mandatory for user if another filed (checkbox ) is marked. (Snap below). so if Downtime (Yes/No) box is checked, user has to fill in Risk and Impact analysis field (Mandatory).Please help.Thanks,Rajan Mehta
Hi,Is there a way to globally set the max character limit for single line text variables in catalog items? I realize I can set a character limit in each individual variable.And/or, is it possible to make the width of the single line text box wider/gr...
Hello.Do you know anyway we can retrieve tables and columns metadata through the REST APIs? What we need is a list of existing tables and, for each table a list of columns with name and type.sys_dictionary table should contains information about the ...
hi, We are on Helsinki. We have a need of adding a tooltip to add over a checkbox field. (True/False), so when user hover over the text "Downtime(Yes/No)" , tooltip can guide the user what it means. Can someone please help how to achieve this?Thanks,...
I'm attempting to set the date and time for a field on a catalog item. I'm calling it a "Need by Date". The requirement is to default the date and time 1 day out, and set the time to 7:00:00 that day. Can someone help configure this? I'm using a Glid...