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How to remove slash from encoded json object

Hi All, I created one custom UI page. I got bunch of key value pair data in my object( for example categories). In client script I am creating chart using highchart. I need to pass the object to client script to get chart, but I am getting error whil...

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Raju Lakkam by Mega Contributor
  • 18901 Views
  • 3 replies
  • 0 helpfuls

Resolved! How are knowledge workflows triggered?

"Knowledge - Approval Publish" workflow does not have any conditions specified but appears to be running since the approvers in this workflow have been added/edited and are engaged when a knowledge document to set to publish by the author.  What is t...

FredrikT by Kilo Sage
  • 3026 Views
  • 3 replies
  • 2 helpfuls

Resolved! Exclude some groups from SLA notification

We have a requirement to exclude some Assignment Groups from receiving SLA warning and SLA breach notification.Not all groups here have SLA defined so we need to exclude those from receiving the notifications.Tried with this condition in the "When to...

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Edit Embedded List View and Make Fields Mandatory

We want to provide a user friendly UI to create implementation task (custom object) on change record. So far, we are happy about the embedded list layout and function, and user can easily document the implementation task. However, when the task needs...

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Jane Z by Tera Contributor
  • 2577 Views
  • 4 replies
  • 0 helpfuls

field is available in form design but not in form layout

Hello Everyone, I am facing weird situation where in dev instance field is available in form design and form layout. But where as in test and production it is visible in form design but not in form layout.  What could be the reason for the same.

Anmol Neb1 by Kilo Contributor
  • 2207 Views
  • 5 replies
  • 0 helpfuls

Resolved! Restrict a Date Field

I have a requirement to restrict a date field.  This is for a Service Catalog Item.  The variable is target_date.  We need to set it up so that the target date selected cannot be in the past and needs to be 30 days or greater from the current date. I...

Resolved! Troubleshooting when Flow Designer is used

Hello, As users started to use Flow designer, instead of writing simple Before business rules, users are making use of flow designer. Earlier as part of troubleshooting, Debug business rules , 'watch' field etc was used. Now its difficult to troubles...

shank1 by Tera Expert
  • 4236 Views
  • 8 replies
  • 0 helpfuls

SLA for the Problem task table

What is the difference between creating sla for "problem" table and creating sla for "problem_task" table? Which sla really shows in the problem "related list"? and why?

Kevin Paul by Giga Guru
  • 3217 Views
  • 3 replies
  • 1 helpfuls

Resolved! Can I use Glide Record on Script of Catalog UI Policy?

Can I use Glide Record on Script of Catalog UI Policy? I was instructed not to use Glide Record, but to use Glide Ajax on Catalog Client Script. (Unable to get table record) I want to know the division of GlideRecord and GlideAjax.