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Resolved! Using RITM variables in workflow

I have an catalog item with various variables. Two of them are pulldowns of people in specific user groups. Let's call the first pulldown variable:  user1   (user1 is in a group called "FirstGroup") Let's call the second pulldown variable user2.  (us...

Joe Taylor by Giga Guru
  • 2670 Views
  • 12 replies
  • 3 helpfuls

User Criteria API for Catalog Item

Hi Everyone,   We have a requirement where we need to get user criteria being applied for specified user for a specified catalog item, through script.   Problem statement: We have a third party tool which sends user’s email ID and catalog item to Ser...

sandesh10 by Tera Contributor
  • 1503 Views
  • 5 replies
  • 3 helpfuls

How do I read the values of variables in multi row variable set ?

How do I read the values of variables in multi row variable set ? I have create a multi row variable set for catalog item form in Service portal. So that I can add multiple disk spaces just by clicking on add. How do I read the values of those variab...

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Meghana11 by Kilo Contributor
  • 12865 Views
  • 21 replies
  • 5 helpfuls

CMDB Group

Hi Guys       ,Can i have detailed understanding of CMDB groups definition. why it is useful in terms of CMDB?

mohitsingh by Tera Contributor
  • 2229 Views
  • 7 replies
  • 0 helpfuls

Add KB Article link in notification

Hi All, I want to fetch the Kb article number from incident ,So there is a filed on incident form as  u_knowledge which saves trhe kb article number. i want to give the link of that particular KB article in portal view from the notification.

Priya75 by Tera Contributor
  • 2053 Views
  • 10 replies
  • 3 helpfuls

Unable to get work items to show in agent inbox for Agent Workspace

After configuring the queues, assignment rules, assignment groups for Advanced Work Assignment. I created an incident and assigned it to the correct assignment group. I impersonated an agent that's in that assignment group and made their status "Avai...

Jeff97 by Kilo Contributor
  • 2569 Views
  • 3 replies
  • 2 helpfuls

User unable to see the workspace list category in custom workspace

Hi All, I created one custom workspace and it have some workspace list categories here my issue is admin able to see the workspace list categories but who does not have admin role unable to the workspace list category . Can any one assist into this. ...

Krishna92 by ServiceNow Employee
  • 1917 Views
  • 6 replies
  • 0 helpfuls

SLA Configuration : Duration End of Next Business day

A Response and Resolution SLA should be configured with a duration of END of Next business day . My Schedule is 8-5 Weekdays and When a ticket is created today at any point of time, the SLA duartion should be till 5:00 PM next business day. Cutsomer ...

burri by Kilo Explorer
  • 2301 Views
  • 6 replies
  • 0 helpfuls