When you have multiple journal fields on a form, such as you get with the out of the box incident form on a free developer instance, the Activity formatter will rearrange the journal fields for you in contradiction of the explicit configuration of th...
Hi, How do modify the form layout for the record producer on the portal similar the way we do it on the native application. I tried with context menu form layout but it changing the layout on the native application as well.
Hello All,I am interested in setting protection policy to a Script Include of one custom application of mine, along with setting the same to one of its tables.I've reviewed the documentation about this option. From what I understand, if you are opera...
Hi Everyone, What do i need to configure to be able to add an approver in a change New or Edit button is not available. Reason is I want to add a manual approver to my change. Utilising the Manual Approval workflow activitiy. Thanks, Tadz
Hi all, If the user opens a case , I have set a 'cancel button' which he can click on to cancel the case. Before he cancels, a confirmation box appears. If he clicks ok (on true), then i have to set the state of the current case to cancelled. Th...
What is the Maximum file size to convert to base64 in servicenow? i tried with 2MB and 3MB but it is not converting to base64. Please help me in this.
Hi all, I am new to SN. I have this issue that i can not solve right now. could you help? thanks I created a dashboard and shared with role itil, but ITIL users can not see it. IItil user can not see it (itil user has access to Incidents records)...
Hi, Is there a way to modify the text "Attachment(s) are not added" to any customized text. (The error message is generated as I have selected Attachment Mandatory in the catalog form.) If Yes, can it be restricted to certain portals only or widgets ...
Hi Friends, I have a service catalog item in which, an excel file will be uploaded and from that excel file, I need to create multiple RITMs . I need to create multiple RITM's from each row of the Excel file. How to do it. Please help me..
Hello,We've recently had a request to modify the order of approvals/tasks in our emergency change request procedure. Essentially an assessment task is moving from near the start to just before close. Is it possible to have Cyber Risk Review #1 sh...
Hello, I would like to strip out the time on the Due Date field for my Catalog Tasks. My script to populate is very simple: task.due_date = current.variables.requested_date.getDisplayValue(); Is there a way to strip out the time? I have tried...
Hi ,I wanted to make a field 'due_date mandatory an read only in new state. So i written client script as needed but the field is only getting mandatory not read only in new state but went we open an existing problem field becomes both mandatory and ...
Hi all, I am creating dashboards in ServiceNow first time and not getting relevant docs how to start, please provide guidance. Thanks, Priya
Hi Experts i am trying to add a small image in header and footer of my service portal.for header i am trying it to be in the left corner and footer i am trying to bring in the middle.i am trying to modify the same in css property of header and footer...
Hi Experts, I need to add an alert on the load of a service catalog form and that alert has spaces and line breaks as below but when written like that on onLoad client script it does not accept spaces and the spaces I need to remove. How to show the ...
