I am trying to figure out how to do this. Here is the scenario I am trying to solve for. Someone logs an incident, IT picks it up and replies and puts the ticket on hold - awaiting caller. User does not reply within 3 business days and then IT want...
Hi All , I have a requirement All the child tasks should closed when closing the parent task which are tagged under parent task.Parent task contains 500 child tasks are tagged. If Parent task is closed then all the 500 child task should be closed....
Hi All, I am currently scoping order guides and the functionality. One thing I am noting on Step 2 of the guide there is a previous button. If that button is selected then it will go back to the previous screen but the data on step 2 will be lost. I ...
I am currently designing an ITOM focused Service Catalogue in a greenfield ServiceNow Implementation and am trying to understand how the Service Portfolio Management elements interact with other areas in ServiceNow - all the documentation seems to te...
Hi Community, getting errors in logs. any one while trying to move the update set in test environment and how this issue can be resolved? Whats does this mean and how to resolve it. Anybody with some input would be a great help. Thanks.
Hello Experts, We will be deploying new ServiceNow (ITSM module) environment to Production in few weeks. Customer asked us to provide an implementation/deployment plan, which covers all the activities pre-deployment (day-by-day), during deployment (h...
How to update the Banner with the Welcome message? I edited the welcome mesage here in Paint but have a requirement something like this to add on the ServiceNow Portal as Welcome messgae on the Banner/ Header.
Hi, When user clicks on implement, actual; start date gets populated and when one clicks on review , actual end date gets populated we have requirement that the actual start date and actual end date should be within planned start and end dates else a...
Hi I am a beginner so slowly learning.I have an issue when importing a xls file into a choice list. The steps I followed below Create an xls file as per below and savingRight click and show choices and right click on bar to importInsert - select the ...
Hi,My boss wants me to find out how to resolve the De-Duplicate Tasks that are created whenever the CMDB Health job runs and detects duplicate CIs. I need to know how to resolve the tasks without deleting any of the CIs even if they are duplicates. I...
How do we properly share a link to end users (to access via /sp portal) for a KB article with versioning? We shared the URL, but made changes to the KB. The link still points to the previous version. I understand why, but figured there is a better...
Hello, As an ITSM team within a fairly large and diverse organization, we have defined our business services in the ITSM product (for example, 'IT services for the estates management division') and we are starting to define the specific service offer...
What is the difference between "Requested by" and "Opened by" in Change Request? How are they used properly?
When I update the State of an Asset, the Status of the corresponding CI is automatically updated. Why when I update the Status of the CI isn't the State of the corresponding Asset automatically updated?
Hi All, Can we add an image on a catalog item form? I tried it using the HTMLtags like <img src='name.jpgx'></img> but it was not displayed on the Service Portal. How can we add an image in the catalog variables so that it is displayed on the default...
