Hi, I have noticed that the actual elapsed time is not getting updated correctly for task_sla records that have been breached. For example, a particular task_sla record is displaying the actual elapsed time as 29 days when it should be 32 days. Howe...
In the task_SLA related list. The "actual elapsed time" is not getting updated. Its only getting updated when SLA is stopped ? Can anyone help on this
Hello All, If 'opened by' and 'requested for' is the same user 'Request Opened on Behalf' notification is getting triggered. What condition needs to be added to send only when 'opened by' and 'requested for' user is different? I tried with few condit...
I retrieved a updateset to test instance and preview was successful but when i committed it, it got an error. ERROR: FAILED TRYING TO EXECUTE ON CONNECTION glide.0 (connpid=47761): com.glide.db.BatchStatement$StatementContainer@bd2466,com.glide.db.Ba...
Hi, I am trying to pass images by using HTML feild on the service portal. I have followed this articlehttps://docs.servicenow.com/bundle/newyork-platform-administration/page/administer/field-administration/task/render-journal-field-entries-as-html.h...
Please give me a simplest example how these two API s work.Any help/ support will be highly appreciated.thanks,ServiceNow TestUser
Hi, We are finding duplicate incidents created with same numbers. and I found there is a OOB unique option. Setting unique to true on number field will solve that issue? and does anyone have any idea what is the root cause of this issue? Number i...
Hi, I have 2 tables: task table (task)reason for change table (u_reason_for_change) I have fields named "executive summary" and "cause of outage". Once I input one of those in task fields and submit the task, it was not copied in the reason for outag...
Hello All, I am looking to pull a report on Incident tickets and SCTask tickets that were worked on by a group (lets call the Group "Benefit") however, I do not want to include tickets that was assigned to the group but not worked on by a member of t...
I can't find the answer to this, and I'm pretty sure it's because it's such a dumb question.I've got a Record Producer, and in the script that handles it, I'd like to have it redirect to one place if we're working with a CMS site, and a different pla...
Hi Everyone, Just a quick inquiry if there is an ITIL expectation on how often an open incident should be updated by the assignment teams? We have been using a number of 7 days that an open incident should be updated in... But this is just a # we cam...
I am looking for a piece of code to delay the closure of the spModal box. Currently as soon as you click "OK" the box closes however, instead of this I am hoping there is a piece of code I can use on the client script that will delay the closure of t...
HI All. I need to copy all variables from a catalog item(portal form) to sc_task description field. there for i'm using the next business rule (along a client script) which works OK except for list collectors. I'm getting a sys_id as value if catalog...
we have a business rule which will set the approvals no longer required, in the business rule we have given the work notes as "approvals are auto mated by system" but finally the work notes are being updated. but not by the system. with the name of t...
Hi all, just wondering if anyone has run into this. I am making the service catalog public in the Service Portal and I have made the sc_category page including the widgets. Everything seems to work great when accessing it public except when you cli...
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