Resolved! How to Enable Edit UI Action button on Incident Related list ?
Please suggest the brief answer about this question.How to Enable Edit UI Action button on Incident Related list ?
Forum Posts
There is no x(close ) element in info message
Hello,I have problem with info message. I need to have info message (after clicking Edit... button) for Incident Pending Change related list in change request application. I put code into Edit... ui action (for my related list it's OOB global ui acti...
Resolved! What would keep the audit history tab from populating automatically on load?
When an asset is loaded in a form view, the audit history is not automatically populating. The rest of the related tabs load fine. My asset team tells me it used to load automatically. I suspect something was adjusted during an upgrade to Geneva, by ...
Resolved! Auto Resolve Incidents
What is the best way to "Auto Resolve" Incidents that have been submitted. There is currently an inbound email action that auto generates an Incidents and uses the auto-assignment rule for assigning, however, based on certain assignment groups, wou...
How do i set up a specific lead time for normal change requests?
In our Dev Instance I have created a business rule that warns people if they do not schedule an appropriate level of lead time on a normal change request. Potentially I may have to make it so our users can't request approval / submit a change request...
Resolved! Submit button on change form
Hi ,I have a requirement to return to 'my open changes' list when we click on submit button on the change form.'My Open Changes' is our custom module where we have applied filer to show all the open changes which are created by the logged in user.Cur...
Difference between u_tags and sys_tags
What is the difference between "u_tags" and "sys_tags"? How do I tag a record with u_tag?
Resolved! Remove Duplicate Approvers
I noticed an issue within Change where Approver Names are repeated 2x's Anyone know why this is happening and how to correct it?
Create calculated field in servicenow
Hi folks,Just wondering if anyone can help with a calculated fields in ServiceNow, In RDBMS system we can create alias fields to achieve this (e.g birthday time = getTime(dob)) , whereas in ServiceNow is there a feature to create a virtual field ...
Vmware Servers in CMDB
We are not using discovery but want to begin inputing our Configuration items. We are 90% Vmware and want to enter each of our virtual machines (Windows and Linux virtual servers) into the CMDB. If we add them under the Windows Server class it wants ...
Resolved! glideAggregate Sum not populating field
I have parent records with child records. The child records each record unique values of impacted users. When I attempt to use glideAggregate to sum the individual child values into a single field in the parent record, I get no value returned. Any he...
Assignment group filter to see new incidents in Queue
Greetings all, I am looking for advice to create a filter to see new tickets assigned to an assignment group. Example: Assignment group changes from Software to Application support. Users in the application support queue can see which tickets are ne...
Resolved! Performing updates to multiple incidents - making field mandatory
Hi,I understand that there is a way to perform updates to multiple incidents, such as changing the state for those incidents to "Closed".The way that I do this is according to Closing Multiple Incidents - ServiceNow Wiki Select the check box beside e...
Edit Form Layout not working
Hi All,I have a bit of an odd issue going on here.I'm trying to create a new view for a form for creating an incident, to add to a module so the users use that form to create an incident.If i right click at the top of the form and go to Configure - F...
How do you keep your public holiday schedules up-to-date?
The public holiday schedule is a pain to keep updated as it is. But there must be a smarter dynamic way to do this?I understand there are websites to get this information. But with regions like UAE and Asia public holidays giving random holidays at s...