I have created self-service record producer for all users to enter Incidents. I've done everything to prevent unauthorized user from select "New" incident from the Service Desk view. One of our developers discovered 'by accident' that if he browse...
My Service Desk manager needs to track mobile devices in the asset management app. So I need to add a new category of "mobile device".So far so good. There is an issue however, because the category needs to be associated with a CMDB table, and I'...
Can we increase the record limit for a specific slush bucket list not for all? We can increase the limit by a system property "glide.xmlhttp.excessive" but it will change the limit for all slush buckets and i just want to configure it for specific sl...
I've been able to retrieve cell values in embedded lists using list.getCell().innerText (see below) but have not been able to set values to these cells. Anyone know how to clear or update cell values? Unfortunately g_form can't be used for embedded...
Hi, I have a chart that includes multiple datasets. The additional datasets can show with a different legend name but I want to rename the main chart legend from the existing table name to something else. As per the attached screenshot I would like t...
We have color dots beside our incident "State" on the incident list. Somehow the dot color for "On Hold" changed (maybe the upgrade to Madrid did it). I can't remember how to change the colors. Can someone point me in the right direction? I know it's...
Hello Team, I am looking for hiding or removing the search which appears next to the New button on List view.
Hello, I have multiple Incident ticket alerts with the same issue in Service Now (SNOW). I would like to keep the one ticket and cancel the remaining duplicate tickets. But cannot find the option to cancel the duplicate tickets at once by selecting ...
Is there a way so that we can use g_scratchpad variable in catalog client scripts. Or we only have GlideAjax for fetching server side data on catalog client scripts.
How to reopen closed requests?
i want to fetch few groups in an array, after that if the change request is having approval for this groups the Approval automatically has to set No longer Required. so here how can i write an business rule, which will check the approval group, if th...
Dear all, I have 78 CAB groups, with varying 2 to 20 users per group. I need to assign the Approver role to these people. I have more groups than these, but the only thing that sets them apart is that they all have the type "CAB group". I was hoping ...
I am wondering if anyone has seen any sort of templates that could be used in a business analyst perspective to provide to customers/groups when gathering requirements for building out items in areas like the service catalog or changes to the inciden...
Need to add "additional comments" field to approval email notification. How can this be achieved? Thank you.
Please Post Workflow Interview Questions?
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