Hi, Users are unable to see the below Edit button. I have added read/write/delete ACL's to the table in question and added the role to the role list in UI action but still no luck. Is there something else that I am missing?
i have created one catalog item under that created two variable 1. add user its referring to sys_user table 2. email id -string name -need to auto populate based on selected user. actually my requirement is to show instead of name I want to show ...
Hi All, Please explain me below question. Why we need to use meta field in catalog item and give identifier name when catalog not visible in global search in portal. Thanks, Varma, .
I am trying to adjust the OOB UI Action for "Request Approval" when the type is set to Emergency. We are adding another layer of approval so that an eCHG first goes to the manager before it hits our eCAB. I am trying to fix the UI Action for when you...
In encoded queries, what doe "EQ" signify?I see it in encoded query style conditions, but I don't see a requirement that would explain it's use. For example,drop_off=false^stage=draft^EQ Thanks,-Stephen
How to add duplicate CI's in report Kindly help with that
Good Afternoon, I am looking to auto populate our CAB agenda with change records that have been for CAB approval. Can someone please advise the steps to do this? I know how to manually add Change records into the CAB agenda... - Navigate to Change in...
Hello, I am looking to create a report or dashboard of all the opened RITM against our assignment group with their associated tasks. Everything I few posts I have read indicate this cannot be done and I can create the opposite report (tasks and assoc...
Hi folks, I'm new to ServiceNow and have what I'm hoping is a simple question. In my reporting I can see that Incidents are being linked to Knowledge Articles: And if I look at one of those Incidents I can see that KB0012400 is linked as a Related R...
Hello All, I wanted to allow end users to comment on RITM in service portal when they requested for someone else. I tried creating a write ACL on sc_req_item table and additional comments and added condition as requested by as dynamic me or opened by...
How to troubleshoot the REST API? Thanks Ram
I'm trying to write an OnLoad Client Script for a catalog item. On the form we have two reference fields to the sys_user table. One is called Requestor (u_requestor) and the other is On Behalf Of (mrb_on_behalf_of) - this field can be used if someone...
Hi, Story worknotes is getting updated twice when state changes. Please suggest on how to debug this.
how to convert a word document attachment to pdf attachement and send as email notification
Hello All, I have create Response SLA based group type and condition as below. Stop condition When an incident assigned to AMS team,SLA will start and they make it to inprogress SLA will complete but the issue if the incident assign to again to AM...
