Hi All, I have a business rule that copies the planned end time of a task sla into a field called SLA_due on the incident table. this is so I can have a field that shows the sla deadline based on colour. the problem I have is if the task sla planned ...
How I can get the incident number from problem record, we attached incidents in problem table . so we have s report is that Incident we need to pull the report from prolem table , I have tried problem table but I cant get the any info. Could you pl...
Can someone explain me the benefits of integrating Git with Servicenow. We are considering Git --> bitbucket --> JIRA --> Bamboo integration for our team development, now if we use this tools set, how ServiceNow will going to help.
HI AllI want to create a workflow that will move to the next activity based on the state of the preceding catalog task. My idea is to use the If activity in the workflow to get the state of the catalog task. If the state is Closed Complete then t...
i need to calculate Acknowledgement time when state changes
Hi; I have the following script include which returns a glide date that populates a local time(US/Eastern) field on a Change template form. As you can see below I am using the getDSTOffset() function to account for daylight savings time. This works, ...
Hi. I having difficulty in one of my requirement My requirement is,When I added 'Mobile phone' field on incident form there is 'call-icon'on mobile view,I want same icon to be displayed on user form for 'Mobile phone' field with same ...
Hi all,I'm trying to restrict the visibility of a catalog item (Available To) to only people that belong to a Cost Center that contains 5471 or 5400. I created a "User Criteria" record tried two ways, (well three if you count me trying to use .name o...
I have a script that works great- it copies a previous request and tosses all the RITMs into the curent user's shopping cart. The problem is, the script is deleting everything in their cart with new cart = Cart();I found some code on the wiki (below)...
I can't seem to find the answer to this question. In change management, the only change we have that has a mandatory planning tab is Comprehensive. I'd like to make this tab mandatory for Routine and Emergency change as well. I've gone into the...
Hello,I have generated a one custom table i want to generate a task through workflow.in workflow core activities task generating option has not showing.please find the below screenshot for reference.Thanks&Regards,Sravanthi.
Used credentials to test the API are admin:admin. But I often receive Not Authorized Exception.Are there other credentials that can be used?Best regards,Mihaela Stancheva
Hi Guys,Can anyone let me know how to do color coding on Incident form.Suppose one escalate button is there on Incident form header if an ITIL user wantso escalate the Incident can click on Escalate button.Once the user clicks on Escalate button then...
Hello All,Can any one send me the best practice for implementing the Change module as we will be implementing this for the first time.If you have any document please provide me .Thanks,Sravanthi.Yycsravanthi60@gmail.com
Hello all,Today, a strange idea visited my mind: to export a table from one Helsinki Instance to another Helsinki Instance via a XML file.I made two tests, in order to achieve this:- Test 1 - exported a XML file of a global (default) table (which exi...