Hi all,i have a data source file containing columns "PO number" and "assets" .After running the transform, i need to get the count of assets under each PO . How can i achieve this ? please suggest .NOTE :I am getting the total row count when am u...
We have a service catalog request with a list collector variable (glide_list attribute). How/where do you add a choice to the list? (There is a read ACL on the question_choice, so I don't know if this is affecting an admin from not being able to ac...
I was wondering if it was possible to set up AWA to make assignments regardless of the state the agent is in. Currently, it is required that the agent be 'Available' and then it will present the assignment in the Agent Inbox. However, with our curr...
Hello, I have 20+ checkboxes on my catalog item. A separate catalog task should be created and assigned to the group for each selected checkbox. Assignment Groups are different for each task. Is there any other better solution apart from If activit...
Please help to differentiate the names of roles offered and charged Money by Service Now under each category (Requester, Fulfiller, Approver) and any other ?
We have a many Catalog Items which use a reference Variable on the sys_user table. If a user selects their own account then they can see their information on the pop-up form by clicking on the round information icon. Unfortunately if they select a ...
I am getting relevancy for knowledge in decimals as per formula is should be integer not sure why it is happening. Also is relevancy only visible on classic side. Can we show relevancy on portal.
Hi, Hope that you all are staying safe during these difficult times. I have a requirement but i am not sure how to approach this one, hope that you guys can assist me with this. Our Service Delivery Managers has created dashboards for our Daughter Co...
I have a requirement.I need to read a pdf and populate its data on a form. I created a Java App which is using external Java API(IText) to read a PDF File and deployed its Jar file(Both Java App and External API) to mid server. After that, I created...
How to create Aging report for the tickets which are not updated in last 48 hours, 96 to 144 hours and >144 hours?
Hi, I am using 2 instances for integration. On Instance 1, I created a Rest message with Basic auth profile of an end user.(NO roles for this end user). On Instance 2, for the scripted REST API, this ACL 'Scripted REST External Default', where it men...
Hi All , I am trying to add a new ui action into "Action on selected rows" drop down specific to sc_request table. I have checked the "List Action" box in the ui action but still it doesnt come up in the drop down. But if i make the ui action on "Tas...
Hi Experts . I am facing an issue with the catalog task short description which is being auto populated through catalog item , which should not happen . I have set the field values for Short description in the task activity but still it populates the...
Hi All, Transform map was triggered 6 days ago and we could still see it in running status and the import set record status shows pending. Please let us know if this issue was experienced earlier and how to fix the same.
Hi All, If the ITSM Professional Subscription is bought, does it include the Major Incident Management (Without any extra price or subscrption) ? Because, I do not see the MIM plugin activated by default in the instance for the ITSM Professional enab...
