difference between cmdb_ci and alm_asset table
difference between cmdb_ci and alm_asset table
Forum Posts
Reference field to search on 'contains'
I have created a reference field on the change form which relates to the project table. I would the search on this field to be a contains search rather than starts with. Can anyone help me achieve this please?
Resolved! How to change language in instance?
I want know procedure to change language.
How to avoid creation of CI's when Discovery runs
We're trying to get discovery at my company to NOT create Computer CI's, even if there is matchable data discovered and no CI matches in the CMDB. The result would be that Discovery only updates existing matched CIs and does not create new CI's.Is ...
Why my onchange fonction(client script) not working for type encrypted text
Hi,I create a field with type Encrypted Text, I add a client script (onchange) on that field, but my script it's not working.EXp:NameTableHardware [alm_hardware]Table-- None --.NET Application [cmdb_ci_appl_dot_net]A10 Load Balancer [cmdb_ci_lb_a10]A...
Industry Benchmark Data
Hi All, I was wondering if anyone was aware of industry standard bench-marking data for servicedesk (ex, Avg. Tickets per Month/tech; First Call Resolution; Avg. ticket duration, etc.)I believe HDI supplies some of this data, but you have to be a mem...
Hi Guys is there any way to display Maintenance schedules??
Hi Guys is there any way to display Maintenance schedules in a calender view as change calender??..Need some breif explanation about Maintenance schedules, Maintenance windows, Black out dates and Conflict properities..plzz help me out guys.
Report on Application to Server Mapping
Hello, How can I pull out a report with the details of applications to CI (Server) mapping?My requirement is to identify which all applications are related to/ installed/ mapped on which server.
Resolved! Hardware Models and Import Sets
Hi,I am currently configuring the Asset Management and Configuration modules Service Now Geneva in preparation of the CMDB implementation. I seem to be having difficulties with Hardware Models when importing. Initially, I had imported all of our Hard...
Attachment is missing in RITM
Hi Guys,Am facing issue with attachments in requested items.I have a variable of type macro(its a custom macro to upload attachment).When i attach any file while ordering an item,it's not getting shown in requested item.I tested it in personal instan...
API to get display name of all tables in sys_dictionary.
1.What is the api to get all names and displaynames of all tables in sys_dictionary ?For eg There is an Incident(incident) table, where 'Incident' is displayname and 'incident' is table name.How to get all display names and table names from sys_dicti...
Resolved! When I consume a consumable it shows up in my Assets. Can I choose to not show consumed?
Hi Everyone,I've been tasked a project to clean up stock rooms and create rules. It seems that when I use a consumable, it shows up in consumable assets as consumed. I would prefer to not see it if possible. Is there any way to keep it in the table f...
Resolved! Redirect Failed message
Helsinki Patch 4Enabled Multi-Provider SSO plugin and configured the settings. The test connection button works to confirm that the settings are correct. When I go to the Instance in IE, I get our company's login screen, enter my credential...
Resolved! Can't Create a new SDLC Release or Sprint?
Following the instructions in the Wiki our admin team is unable to create new Releases or Sprints in either the SDLC or StartNow applications (they reference the same objects from two places)We can create and manage new Stories, Enhancements, and Def...
What Are Best Practices for MOP Backout Plans
I understand the MOP to be a set of steps that are taken is each area of preparation, implementation, validation and back out.Operations staff often provide a MOP back out plan as simply, "restore from backup" or "rollback changes." Another oft-used ...