how to view a closed incident
Hi All,I am new to servicenow, can anyone help me to know1> if it possible to view incidents that are closed .2>can we assign multiple tickets(change tasks/incidents) at a single go, by selecting all required tasks.
Forum Posts
Resolved! How to insert a label_entry via client script
I would like to automatically add a tag to an incident when a state is changed and a user is prompted. Here is my client script code:var lab = new GlideRecord('label_entry'); lab.initialize(); lab.title = 'Incident - ' + g_form.getValue('nu...
Incident Tasks missing
Hi, we would like to start using Incident Tasks for assigning tasks to different groups so we can keep tasks all together in a single incident. We noticed that we were missing this tab in our incident view so we have been working with support to ...
Resolved! Licence count
Hi guys,Can anyone tell me how the ServiceNow reps get the list of licenced users(fullfillers) belonging to a Company?Thanks,Arnab
Best Practice on Outages Question
We are looking to start using outages in our instance soon. We have always had it enabled, but it's never been used. In this post, I'm talking about unexpected outages. I was wondering what the best practice is on opening an outage. Should it...
Location based Incident Routing- how assignment rule works?
Hi,Location based Incident Routing- to achieve this i used System Policy -> Rules -> Assignment i created Assignment Rule in incident form- when ever user or caller -location is " India" or "US" - particular group need to set for that incident.But ...
Resolved! How to publish bundled items to catalog
Hi,i have got a requirement from the customer to identify the assets requested in catalog as part of the bundled.firstly, how can i publish bundles items to catalog.i have created a category called bundle.then i created bundled model from that catego...
Take the survey link in mail notification
Hello,I use the survey designer to configure a survey. In the availability tab i select "specific users". Then i go to save & publish. Mail notification says: click this link to take the survey, but there is no link. Where do i have tu put a link in ...
Resolved! Create multiple Incidents by importing data from an Excel spreadsheet
We've identified 700 machines that are missing a security patch. We've exported the data from the monitoring software into an Excel spreadsheet. Is there a way to import the data into 700 individual Incident records?
Check Conflicts Customization
I am trying to get my conflict checker to check against already scheduled changes. I know there is an option but since the Planned Start/End Dates are set to Date/Time, a change has to be at the same EXACT time to throw a conflict. Here is what I'm a...
Best practices for Maintenance Schedules
As it is now, our shop is using one schedule for all of our IT maintenance. Regardless of whether the maintenance is on a critical business service or a single cluster node, we have to use the same time blocks to perform the maintenance. The way ...
Project Task 'Planned End Date' reverts to 1 day from the Project 'Planned Start Date'
When a Project task is created, and the Planned End Date is valued, after save it reverts to 1 day into the future from the parent Project's 'Planned Start Date'. If you go back into the Project Task and re-update the field, it saves fine, and upda...
Customer Visible not appearing on Additional Comments in Helsinki ?
Hi All,Recently we upgraded our instance from Eureka to Helsinki, and we noticed that the Additional Comments field behavior got changed. Now the label "Customer Visible" is not appearing sometimes and sometimes it starts to appear. So could someone ...
how to validate if the Field value set/modified by Template.
Templates are applying using Apply Template option. I could see an message showing that Field modified by Template for the fields which are modified by Template . I want track those Fields. I was able to get the Template name which has applied but ...
what is the best way to migrate data from remedy to service now?
I am working on integration part and i have to migrate data from remedy to service now.Could someone please guide me what is the best practice to migrate the data.what all challenges will i be facing while migration will take place.As i am new to thi...