We have an Inbound Action set to take information from an incoming email (from a form) that is forwarded into ServiceNow. There is a script in the inbound action that does lots of different things. One of the things it does is searches for a known us...
<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"><g:ui_reference name="active=true" id="name" table="sys_user_group"/> <g2:evaluate> var out= new SurveyUtilities().getSu...
Hello, I have a transform script on a table transform map that I want to go through all the users, initially set to inactive, and then set to active to make sure that only active users are in the User table everytime the User list is loaded from exte...
When user selects pending from State field dropdown, then one new field dropdown Sub Status should be displayed below state field, which contains value such as: Awaiting moderation, Customer Action, Need Info and Hardware Requested.
Hello All, I have requirement to make fields visible based the selection in the list collector variable. List collector variable is populating from the 'file system' table. so if someone selects one option in the right bucket, then one field should b...
Hi there, In the last hours I tried to resolve a problem on my own, but unfortunately could not find any solutions. I am using the PI Similarity framework, but when I click on "Submit and Train", in the Solution module it appears an error saying "Con...
Hi All, I need to create a custom table in APM scope, while creating a table i am unable to uncheck the "create access control" checkbox. In global scope am able to uncheck it but no in APM scope. It is read only. Is this is an expected behaviour? ...
Hi Team, I have created a inbound email action that will log a new ticket. I have a requirement that if user replies from same original mail thread, email body text should update in additional comments of the already logged ticket. Please help me to ...
Hello, How to define the reference field in the Service Portal i have one reference field of the cmn_location which I have to show to portal help me on this
How to make multi row variable set mandatory
Hello All, Can you please help me with the below query? The requirement is to translate the texts in portal for spanish users. i was successfully able to translate the texts using sys_ui_message table to create translations for the texts for spanis...
Hi Community, Please help with the query. I want to restrict the unpublished knowledge articles to the knowledge owner or to users having knowledge_admin role. However, i am not able to achieve this with the following script. I modified the script a...
HI, i have created Survey widget in home page as shown below screen shot. if we click on green emoji it displays "Very Good" and if we click on orange emoji it displays "Good" and if we click on Red emoji it displays "Bad". but but should not displ...
Hi everyone! I have a requirement to allow users (on Service Portal and Back Office) to choose languages: English or French. I have installed plugins and made some translating adjustements and it works fine. However, I still have trouble to translate...
I want to create a dsat report. for that i want to know what is dsat.
