Resolved! Make risk assessment mandatory
What should be done to make risk assessment mandatory before triggering approvals?
Forum Posts
Resolved! Is there any alternative for current.update() method in servicenow?
Hello Everyone, I have a business scenario where if i create an incident in InstanceA, it should create an incident in InstanceB. Also, any updates made to an incident in InstanceA should also reflect in InstanceB. I have configured a REST message an...
Resolved! How the keyword is searching in Article body for the knowledge Article while searching from service portal knowledge base.
While searching with the keyword on KB through the service portal if the word is available in the article body still showing this result. as i checked the contextual search configuration for KB and the field is added only the short description still ...
How to check - if a specific value is present in the List type (Table field) from Catalog Client Script?
Hi All, I am working on ‘Service Catalog’ to order ‘Hardware’ (Laptop, Headset…etc) via referring “Hardware Model” table. On the catalog form I have a field “location” which is populated from table “cmn_location”. I want dropdown field should be popu...
deletemultiple() takes too long
I am using deleteMultiple() command in a fix script to delete unwanted records. I have nearly 200 K records in Group Member table which I don't need. I created a fix script. The Fix Script takes forever to complete. On an average it is deleting 1000 ...
Is there a way to create a report that give the list of incidents 'transferred' from my team queue to other queues ?
Can anyone help me to create a report that gives the list of incidents 'transferred' from my team queue to other queues ?
Resolved! Touch Report Question
I am a brand new admin with very little ServiceNow experience. However, I am trying to create a touch report for all incidents, tasks, and problems touched by the assignment group, Solution Center. As I want a record of everything touched by them reg...
why my record producer is taking long time to load in portal
we have created one record producer which will give the ability to user to create incident from the Portal. while opening that record producer it is taking much long time. but eventually it will open after long time like 2 minutes. is there any thing...
Resolved! Set Reference qualifier to only show assignment group parent for certain roles
I have a request from my manager to get the assignment group for incident to only show the assignment group's parent assignment group for certain roles. I have a script include: function myGroupFilter() { if (gr.userHasRole('itil_limited')) ...
Move Attachment from Requested Item to Catalog Task Flow Designer
Right now attachments that come in on a RITM do not get sent over to the catalog task item that gets created. Is there a way to move it from the RITM to the sc_task that gets created easily with flow designer? I know Flow designer has a move attachme...
Resolved! How to Auto-Populate Location on a Catalog Item based on a User's name?
Hey, So I want to Auto-Populate the Location of a User based on the User's name that I input. When I Select a User in the "Requested For" reference variable field, I want the Location to Auto-Populate to whatever that User's location is. The Referenc...
I want to export an knowledge article with images , i read on community we can enable printer friendly version for this and save the pdf to chrome . but once i open printer friendly version below screen comes up and i am unable to navigate to knowled
How to export knowledge articles with images in printer friendly version .
Workflow not closing RITM when tasks closed
Hi, We are starting to create workflows for our Catalog Items. However when all the SC tasks are completed the workflow ends. But the RITM remains open. What is the best practice for making the RITM close when all tasks are closed? This is even happe...
Resolved! Scope for a Flow Designer?
Hello, As per below link: https://community.servicenow.com/community?id=community_blog&sys_id=09becbf3db589b403882fb651f961986 it says 'Before you begin creating a flow, create a custom, or scoped, application for the content to reside in.' Can any s...
Barcode Scanning for Asset Management
Hello,Has anyone incorporated a Barcode Scanner into ServiceNow? I am hoping to be able to create a inventory view that does the following:1. Able to select a Stockroom and Status.2. Scan the Barcode of a laptop and have it automatically update the d...
