Can you export all knowledge articles stored in your knowledge base?
If a business unit wanted to migrate to another knowledge solution can you export the documents stored in SN?
Forum Posts
Trigger an event from a business rule on Task_SLA
I created a business rule that is set to run when the Business Elapsed Percentage hits 50%, this is an after rule set to run on update and insert. I can not get the sla.warning event to fire. I would like to pass who the assigned to is on the task o...
How to get URL suffix of Service Portal in Service Catalog
We are using multiple Service Portals. I want to get the URL suffix of Service Portal (ex: sp) when catalog item is requested from only the Service Portal.I am trying to get the URL suffix using "onSubmit" client script of Variable Set. How can I jud...
Create a user search widget in service portal
Hi, I am trying to create a widget in service portal. It is a search widget which fetches the name of the user from sys_user table as the name is typed and select the user. As I am new to service now, I am not able to figure out the script. Please h...
Resolved! How to dynamically set the help text on Hover Over of the Users in Approval Related list in ServiceNow
Hello Guys, I have a requirement where, on Hover over of the Approver User in the Change Request Related list, A message has to be displayed based on the Title field stored in the User Record. Each user has different roles they perform. The roles are...
Resolved! I Want to Add the Ticket Number and Short Description to the Survey Introduction.
I have a request to add the Ticket number and Short description to a Survey. (most customers would be more inclined to take the survey if they knew the subject matter) The Ticket number appears in the Splash page (invite) [see pics below] so this I p...
Using indexOf() to loop through array values in script
We have been asked to setup an Inbound Action (IEA) for a recently acquired email address. The email will contain keywords in the subject or body that will determine where to send the email…HR Case or Incident. (For readability, I've reduced the ...
Resolved! Add Change -Planned Start date and Planned End date on CAB Agenda Item
Hello Team, We have a requirement to display Change "Planned Start Date" and "Planned End Date" on CAB Agenda Item form, but when I am trying to add it using "Change Request" reference field in form layout, I can't see these two fields in available...
Parsing HTML data
I have a response from web service in html format. I need to parse that out to extract the values. What is a good way to extract the data? Is there a way to convert html to xml and then parse the data? Thanks
Resolved! UI Page for Survey Introduction?
We've frequently gotten feedback that the Survey Introduction (image attached) doesn't display the name of the incident prominently enough. Yes, the incident # and short description *are* indeed there, but end users somehow don't see them. I'd like t...
Resolved! Language translation in notification subject line that will also include a variable from the ticket.
I have a requirement to translate notifications. I started with OTB notification called 'INC - Assigned to Me'. I've been successful in translating the body of the notification using GlideRecords on the sys_user_perferences and sys_ui_messages. I am ...
How to add Or condition with Null
Hi,I can use addNotNullQuery or addNullQuery on a field as a filter. I can use addOrCondition to add a Or condition on a field. However, how can I add a Null Or condition on a field? For example, field1 = '123' or field1 IS Null.Thanks,Eric
Resolved! I want to glide record from second row to last row, how can i achieve this.
I want to skip the first record and want to glide from second record to last record present in a table. Currently i am trying to use getRowCount and chooseWindow but facing some difficulty. Any help will be appreciated.
Resolved! How to I change the model category for an asset - does not appear to be enabled out-of-the-box
I have several physical server assets (eg. Windows Servers)... where we have re-allocated them as Linux Servers. I can change the class on the CI... but the model category on the corresponding asset is still 'Windows Server'. This doesn't appear t...
How to deactivate Change Management Risk Assessment plugin
I want to use Best Practice - Change Risk Calculator only I want to deactivate Change Management - Risk Assessment My role is admin and I cannot change Status from Active to Inactive
