Hello, I added to mandatory variables that only the tech should fill in once they receive an SCTASK however, for them to receive the SCTASK someone needs to fill in the assign to. Right now, I cannot fill in the assign to field without the two manda...
Hi Experts, Good Day! I want my problem tickets to be visible for non-itil users on service portal page . i have created widget and simple list but not able to see the tickets when i impersonate as non-itil user. i have checked acl . but Unfortunatel...
Hi, I have a requirement to restrict the access of the CIs of a particular CI Class - by only members of specific groups. I have already created ACLs for read, write and delete operations and used the condition: answer= gs.getUser().isMemberOf('CMDB ...
Hi there, We've recently implemented the Madrid release of SN and also have a London instance. I wanted to know the best way to move KB articles from the London instance to Madrid. When I tried this I can get the articles in the Madrid Instance but i...
We are trying to determine how to enter Audio Visual assets into Service Now
I have a Service Catalog item with a "start date" variable. I need the workflow associated to the catalog item to create a task 4 days after that "start date". I would prefer to do this via scripting (which is not an area of expertise). Any out there...
Hi everyone, This feels like a SUPER basic thing and it drives me a little crazy that I can't find where/how to do this. In a update record-action in Flow Designer I want to set the logged in user as assigned_to. How can I do this? Any help apprecia...
I am trying to add validation on my record producer. If a field's value is more than 6 characters, excluding symbols, show error message. I was able to accomplish this with the form that the service desk uses but not the end user side. Below is th...
Experts, On the location table, i have added the Related list 'Groups Covering' ( screenshot below) . I am developing a workflow (context: sc_req_item) and in that, I need to write a script to look at ' Requested For ' users location and get the supp...
I cloned my production instance to my development instance. However I need to restore my development instance back prior to the cloning to retrieve data that was not on the production instance. What is the process to accomplish this? Thanks, Cedr...
Hi All , I have used a Multi row variable set in a service catalog .Now the variables of that Variable set should be visible when request type is Firewall . then the Multi variable set should be visible : However in catalog UI policy there ...
I would like to be able to assign consumable assets to individual users. For a given consumable model I want to know who has how many of a model - I don't care which specific CI they have i.e I want to be able to track who has been issued a 24" Sta...
Hi, I have a requirement to populate ‘Owning IT Service’ on existing RCCF(custom table) records. I have created an on demand scheduled job with following script to populate the IT Service, this schedule job uses a function from existing script includ...
Hello Team, I am stuck on implementation of one requirement. Requirement is to we are creating the new user in AD/password reset of existing user and setting the random password(User creation is done by external tool and which is integrated with snow...
Hey all,Checking for any input on this one. I changed a business rule on Project that updates a field calculation. The rule executes when the form is saved but I'd like to update the existing records with the new calculation as well.I found this post...
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