how do I add close codes
I have a request to add a bunch more close codes but I am unable to find where I can add these additional codes. I'm brand new to ServiceNow, we haven't even launched yet so please forgive my ignorance.
Forum Posts
Resolved! Workflow's condition "Runs always" doesn't work when task_sla table is selected
Hello, I'm trying to create a Workflow from "task_sla" table to trigger a notification when Slas reach 100%. I already saw a native Workflow which triggers notifications when Slass limit reach 50, 75 % and 100 % but when I copy it, and I modify the p...
Incident Management for Application Bug Fixes
Hello Folks, Current State: As part of Incident management process, whenever application team fixes requires a bug fix in their application, they are moving the Incident to "Pending" State and fixing the Incidents and then resolving the Incidents. Fo...
Resolved! Writable field on Incident is ReadOnly for all users except Admins
Hello, I have created a UI Policy to make fields Read Only when incident is closed with the exception of one field. For some reason the field I excluded from the UI policy is only writable if you are logged in as Admin. I have not configured any AC...
Resolved! Inbound email Action Requested Item Replies creating multiple tickets and not comments
I have an Inbound email action I’ve created to create Requested items when an email is sent to a particular mailbox e.g abc123@cba321.com Target table: sc_req_item Action Type: Record Action Active: yes Stop processing: yes When to Run Type: New Con...
Resolved! how to fetch the incident attached with problem records through business rule?
how to fetch the incident attached with problem records through business rule?
Give me example Cascade variable.
hi I am new in servicenow so please help me Give me example Cascade variable
how to export groups along with roles and group members
I am trying to export groups along with Roles and Group members to import into another instance but it doesnt import Roles and Group members.Any suggestions ?
Resolved! Create and assign default view for group on Incidents
I have a group with several users that require their own view of the INC form. Here is what I did so far: created a new role for this group (GMM) assigned that role to the groupcreated a new System UI --> View called 'GMM'created a View Rule on tabl...
Make variables read only on catalog tasks once request approved
Hi, I have a catalog item that has a number of variables- once submitted these variables are made read-only on the RITM. I'm assuming there is a business rule of ACL that enforces this, as the same applies for other catalog items. The workflow for my...
Resolved! Database View on a single table and filter data to be displayed in database view
Hi Experts, 3rd party has to fetch records from incident table and we don't want to expose whole incident table with all the records and columns. So idea is to expose database view of incident table with limited records and fields. The issue is I am ...
Resolved! Convert GlideDate to LDAP/AD Date
I have an Orchestration workflow that wants to see the AD user account expiration in a particular format, but not sure what microsoft is looking for... I am doing this in my workflow: var gdt = new GlideDateTime(expiry);gdt.addDaysUTC(extend);workflo...
How to set the meta tags on a knowledge article?
We are new to ServiceNow. I have set up 3 knowledge bases and populated them with articles. I added terms to the meta field on each article, however they do not display when searching from the knowledge base page. I have separated the terms with...
Resolved! How to define Problem Access role
Hi Everyone, I am trying to define Access rights for Problem Management . The plan is to set up Two roles - 1. ITIL Role read where folks can read create problem. 2. Problem Manager roles : Where he/she can read write pretty much anything to with p...
What role is required to create a CI?
HI, Which role is requried to create a CI in cmdb table. For ITIL role, will the NEW button is visible or not? Thanks
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