I am trying to remove "priority" from the "ticket" page. I only see "Session" and "Attachments" (I already removed "location") I found another article about changing "field request" and removing priority from there, but that seems to cause errors. ...
Hi All - I want to preserve the line breaks while copying and pasting the text from String field to HTML field. Below is the screen shot that I am facing trouble with. And I am using a UI Action for copying and pasting. Any help is really appreciated...
We just turned on Knowledge version tracking. I am testing this to see how everything works before we educate staff. I have found that I am getting a 'knowledge record not found' error when trying to view the article from the knowledge version record...
Hi, I was wondering if it was possible to have multiple Workspace views for Incident/Problem/Demand forms for the Agent Workspace. Use Cases: Our Manufacturing teams require different information to be captured on an Incident form than our Sales tea...
hello All, I have a trouble removing html tags, Please read the below details and suggest the best solution. I have a table when i select a particular template it is displaying the whole message with the html tags, I don't want the tags to be app...
Hi All,I was wondering if anyone has done something similar to this or could tell me how I could go about doing this.I want an outage to automatically be created if the "Outage Required" box in a change is checked.This would automatically raise the O...
Look for how to create some reports that will show the following information: Frist Time/Call resolution (FCR) Mean time to Repair (MTTR) average across all assignment groups I am new to reporting. We do not have PA Pro, just the basic functio...
I have a unique requirement in that I need to show the change management UI Actions on the Service Portal. These UI acitons are marked client side, so I cannot easily show them on the portal since the portal only accepts server side UI actions. Has...
Hello All,can you please explain difference between cloud service now and On premises service now Briefly or provide any material on this.ThanksMahesh R
I have created self-service record producer for all users to enter Incidents. I've done everything to prevent unauthorized user from select "New" incident from the Service Desk view. One of our developers discovered 'by accident' that if he browse...
My Service Desk manager needs to track mobile devices in the asset management app. So I need to add a new category of "mobile device".So far so good. There is an issue however, because the category needs to be associated with a CMDB table, and I'...
Can we increase the record limit for a specific slush bucket list not for all? We can increase the limit by a system property "glide.xmlhttp.excessive" but it will change the limit for all slush buckets and i just want to configure it for specific sl...
I've been able to retrieve cell values in embedded lists using list.getCell().innerText (see below) but have not been able to set values to these cells. Anyone know how to clear or update cell values? Unfortunately g_form can't be used for embedded...
Hi, I have a chart that includes multiple datasets. The additional datasets can show with a different legend name but I want to rename the main chart legend from the existing table name to something else. As per the attached screenshot I would like t...
We have color dots beside our incident "State" on the incident list. Somehow the dot color for "On Hold" changed (maybe the upgrade to Madrid did it). I can't remember how to change the colors. Can someone point me in the right direction? I know it's...
