Hello everyone,my customer asked me to put a help text above a specific list of incidents that is available to the end user. Basically what they want is to have something like a gs.addInfoMessage('...') that only displays in the list view of one spec...
Is there a way to modify the Survey Scorecard to include another drop down field for assignment group. I would like to create a report like this for our managers to access so they can view thier groups survey results.
Hi All,I want to how to create a button field on header . I saw this functionality in instance : demo001.service-now.com labeled as "Contact us " . Please find screenshot for same. I searched this in ui action and ui macros , But didn't find how it...
I know I did this in Eureka, but somehow cannot figure out how to do this in Fuji! How can I export the entire list of reports in ServiceNow? I even went to printer friendly version and only have the option to print the first page. We have 383 ...
We are in the implementation stages of Change Management on the ServiceNow platform and we have a few questions about change processes which we are evaluating as part of the implementation efforts. Any help or suggestions with what your companies a...
If description or short_description fields contains '%' then API response getting as 200 but no incident id in response as incident is not created in ServiceNow. Is this issue with sending side or ServiceNow side? If I remove the '%' from payload t...
Hello,We would like users to be able to create incidents using a QR code.The following page looks like it describes how to create a new ticket with values from a url: http://wiki.servicenow.com/index.php?title=Navigating_by_URL#Open_a_Form_with_Prese...
Hi, does anybody know if ServiceNow can be used for test case managment? Currently we are using JIRA to manage projects but I have been informed we may be replacing it with ServiceNow. I would like to import test cases into servicenow and ask use...
Hello everyone,We are in the starting phase of our project for implementing ServiceNow. I was wondering what will be the best way to get the user data refreshed in servicenow.I think my choice comes down to two options :Scheduled LDAP Refresh or LDAP...
How are Trigger Rules designed to work? Wiki states 'Trigger rules will only fire if the assigned_to and assignment_group fields are not populated on a record.' How is it that a trigger rule would ever get fired off? Even OoB incidents require an...
Hi,I am a rookie in this world and just started learning.Was wondering if there is a difference between Activities and Audit History. For me both seem to provide the same information or server the same purpose.Am I missing something?How are they diff...
I have integrated our development instance with Okta using the Okta plugin, as documented here: http://wiki.servicenow.com/index.php?title=OKTA_SSO_IntegrationWe have also enabled Integrated Windows Authentication in Okta, which means if a us...
We have some auto-opened incidents that get created from SolarWinds. The short description and description populates with a string like "URL: http://SW45ORION:80/Orion/View.aspx?NetObject=N:2606 at 10/28/2011 8:15:51 ". Is there a way to make this a ...
If a user has user-admin role in service now, then how can he/she change the password on another user ?
I am able to delete data for a column following each and every row of that column one by one. If I want to delete the complete data for a particular column, I am not able to do it. But I can update the empty column completely by dragging mouse with c...