Resolved! Is Major Incident Management part of ITSM licensing or premium?
Per docs, its a "manual plugin install" from ServiceNow. Does that mean its also a premium license? Or does it come with a base ITSM purchase?
Forum Posts
Resolved! How do I edit "New" task button functionality?
In a problem, we have a custom "Create Problem Task" button on the top. This creates a new Problem Task and fills in most fields with information from the Problem. At the bottom of the screen is the Problem Task List. This list also has a "New" butt...
Email Notification to Shared Mailbox
Issue: In the event of any new ticket assigned to any group, it normally sends out the email notification to the group users. Our requirement is to send the same notification to a Shared Mailbox as well. Notification should go to all the users (from ...
How to populate CAB date field with 'CAB meeting' referenced date value?
Hi guys, we plan to use the CAB workbench soon and as such, on our change form we would like to know what is the best way for us to populate field 'CAB date' (a date field) with the date from the 'Meeting start time' (a date/time field) that is sel...
Service Portal - End User Experience Best Practices?
How can the Service Portal catalogue be simplified for the end user experience? TLDR; skip to 3. Best Practices A little bit about our usage; We came from Express to Enterprise recently. We are purely ICT with a Service Desk and other 3rd level ICT t...
Resolved! List Collector to display another column
Hi, Need help !!! I have catalog item which has list collector referencing "cmdb_ci_ec2_instance" table. We are using this table on multiple catalog item on lookup select box data type as well as list collector, and it's displaying "Name" field which...
Resolved! how to print audit history for change request
I am trying to find out why a change request skipped several steps. I can see the audit history, but how can I print it? Thank you, dlively
Getting error message "Address not found" when i'm trying to approve/reject Change in SNOW
Getting error message "Address not found" when i'm trying to approve/reject Change in SNOW , How do i fix it ? Below error Address not found Your message wasn't delivered to dev62805@servicenowdevelopers.com because the address couldn't be found,...
Resolved! Unable to set email properties -Ignore email when subject starts with text (comma separated, case insensitive) in Inbound email configuration
In our instance, I am unable to set email properties to Ignore email when Subject start with Text(Auto reply) Question: How do i set the property - Ignore email when Subject start with Text( ) in my email properties . Currently, this property is no...
Resolved! workflow : if closed skipped is selected dont create subsequent task should not be created
Hi All , I have a request regarding workflow . For the below workflow if Task 2 is 'closed skipped or closed Incomplete' then next task should not be created and workflow should skip task 3 and 4 and go to Join activity and wait for Task 1 . when...
Resolved! G_form.setvalue for a date field is not holding the value unless someone types over the date?
I recently implemented the populating of the variables from a URL with help from Michael but for some reason the new expiration date value is not storing what is passed in but the other two fields are. It is defaulting to today's date? From what I ...
if VM is deleted from vCenter it is not deleted from Servicenow virtual machine instance table
If a VM is removed from vCenter, and after that discovery is run in ServiceNow, that record is not removed, thus the old data remains in the table with the wrong state.
How to get child child node details from xml using XMLDocument() in servicenow?
Hi, I have one integration called scripted soap web services - which going to insert or update configuration item records in cmdb table. Values on the configuration item record will be updated based on xml payload. All values are updating properly ex...
Rest API attachment file size issue
Hi We are working on Incident Ebonding. As part of that we have to push the attachment for another service- now instance. We have to use rest API for the integration. The attachment is getting transferred however the file more than 4 MB is not gettin...
Resolved! Force SSO from Base URL of the Instance
Is there a way to force redirection to the SSO provider from the base URL of an instance? Use this: https://myinstance.service-now.comInstead of this: https://myinstance.service-now.com/login_with_sso.do?glide sso id=a343f9efe98fa98fef8e9d8fef9ew...
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