Resolved! Difference between order guide and catalog item.
Hi Team, I would like to understand the difference between Catalog item and Order guide. Thanks, Anand Kumar.
Forum Posts
Resolved! How to pass dynamically populated checkbox input to Server side script in portal?
I am querying the sys_choice table to get the list of all the categories in the Server side script and passing those values in an array to the HTML side. I am creating check boxes for each categories. Below is my HTML side code: <div><!-- your widget...
How to export a Knowledge article to pdf through scripting?
Hi, I need to add a UI action "Send email" in the kb_knowledge table. On click of the UI action, a pop up should display asking for an email address. On entering the email address, it should export the knowledge article to pdf and send an email as an...
post ui action interview questions ?
post UI action interview questions?
Can you let me know execution order of Business rule,Ui policy,Client script,work flow and ACL.
Can you let me know execution order of Business rule,Ui policy,Client script,work flow and ACL ?which will execute first
Where Clause in Database View
Hello All, I have a field "major incident state" present on two tables (not sure if this affects anything but the Element name on Incident table for this field is "major_incident_state" while on the custom table its "u_major_incident_state". Need hel...
Resolved! How to populate assignment group based on assigned to field on change_request ?
Need to populate all assignment groups based on assigned to on change_request form.I tried overriding assignment_group and setting dependent value assigned_to but not working. Need more suggestions on this.
Use GlideAggregate Function to identify - MIN,MAX and COUNT
Hi Team, I'm trying to writing script to find Min and Max value using below script. The below script showing the output as Minimum Value: 1Maximum Value: 1 When I'm using while loop instead If getting below output. Minimum Value: 1Maximum Value: 1Min...
Fields on Task Table
Hey Guys I was checking Task Table going to all the tables in system. When I clicked on "Task" , in the right side of window, all the fields associated with Task table came up. Could you please let me know why there is different signs in front of d...
Resolved! OnCall calendar rotation: Daily OnCall + Weekend
Looking for some help in how to effectively set up a 4 person On-call rotation where the same person is on-call the same day of the week, Monday - Thursday. Then the weekend (Fri-Mon am) is a rotation. Something like this: Person A - always on-call...
Resolved! Repeat incidents
On our record producer for Incidents we have a reference field where a user can choose from their closed incidents. It is using an advanced reference qualifier that is showing as javascript:getCallerClosedIncidents(). This was not working and was...
Resolved! Data source sheet number selection
Hello, I am getting data source table xyz having following Sheet Number 5 and Header row 1.However client is sending the file via inbound email.File contains 1 xlsx file & only 2 worksheet inside (abc & xyz) i would like to know what is reason behind...
Change Request - Mandatory Fields at Assess Stage Using State Model
Hi Looking for some advice or suggestions. We have recently started using the state model for our change requests but I am having difficulty working out how best to make certain fields mandatory at certain stages/times for a Normal Request When the C...
What kind of interview questions can be asked on incident, problem, change, knowledge, Service Request modules both for admin and developer??
What kind of interview questions can be asked on incident, problem, change, knowledge, Service Request modules both for admin and developer??
Update custom table with variable values from Catalog item
Hi All,Is it possible to create a new record in a custom table with the Variable values whenever a catalog item request is Completed? What should be the practice that we should follow.For example, there are 2 variables (Name, Age)If Name - ServiceNow...
