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Standard Change Template Fields not Showing up

Hello all, Whenever we try to create a new standard template or modify an existing standard change template, we get the attached screen.  The only field that appears is the template description and nothing else.  Has anyone else had this issue or hav...

fisherje by Tera Contributor
  • 1688 Views
  • 2 replies
  • 0 helpfuls

Resolved! Reporting on Variables

I have some  Variables on our supprot portal specfically for getting more infomation at the point of the issue being raised, hwoever once the Incidet is created I'm not able to report on thses fields meaning the additional data is usless.

dlemasurer by Kilo Contributor
  • 2696 Views
  • 7 replies
  • 2 helpfuls

Resolved! how to use parent-child incidents?

Hello, I'm searching for a documentation (Jakarta) how to use Parent-Child Incidents in ServiceNow and how to user Master-Child Incidents in ServiceNow.  - how to created correctly the relationships- how to delete relationships- consequences of this ...

Sonja by Kilo Contributor
  • 27583 Views
  • 4 replies
  • 3 helpfuls

Request short description/description

Hello,I am trying to change the short description/description on a request when it is ordered. I have a Run Script in my workflow that appears to change the short description and description of the requested item (although, I don't get the difference...

tgcorbin by Mega Contributor
  • 3201 Views
  • 7 replies
  • 1 helpfuls

Resolved! Auto Populate Catalog Item RITM and SCTask Form Fields

Hello, I am looking to auto populate the following fields with a default value in RITM and SCTask u_category u_subcategory cmdb_ci I used onChange client script but no difference. Below is my script. Please can you help with a better script to achiev...

AP30 by Tera Expert
  • 1542 Views
  • 3 replies
  • 0 helpfuls

How to Customize PDF export form

Hi, I have a requirement to customize pdf export of a record, For example:  When we are doing export to pdf it will show total form including Related list, but I need to export a PDF file like as shown below: And I need to export and save this attac...

find_real_file.png

Resolved! CI Verification - Merge CIs

We have an issue with "duplicate" CIs in our CMDB due to our integration point with Netcool event monitoring. We have rules set up that during the Incident creation, it will attempt to match the alerted device to our CMDB populated by Discovery. Fail...

Reporting- Pivot Table Export

What is the best way to export a pivot table report from the incident table to excel or csv?   Is that even possible?

callen by Kilo Explorer
  • 6294 Views
  • 3 replies
  • 7 helpfuls

Resolved! Agent workspace - UI buttons issue

Hi all, I would like to know why the UI buttons and their functionalities that are configured in ITIL view are not getting reflected in Agent workspace ? For each and every button we need to go to UI actions and select workspace form button and write...

diNesh_M by Tera Contributor
  • 3621 Views
  • 11 replies
  • 2 helpfuls