Resolved! How to trigger a business rule when date becomes current date ?
Hi I am new to Servicenow, Can you please help me on this How to trigger a business rule when date becomes current date ? Thanks, Navya
Forum Posts
Use system property in Module arguments
Hello All, I have an issue with using system property in module arguments. Module link type is URL and argument is: kb_feedback_list.do?sysparm_query=article.cmdb_ciINjavascript:new ScriptName().getServices(gs.getUserID()); This script include is cl...
Duplicate Tickets
When you have more than one incident about the same issue, either logged by the same people or different people is Parent/child the best approach? If so how when reporting do you not end up with a duplicate view - picture attached. The first ticket i...
Resolved! Customer Hypercare
We got the request to mark certain customer (companies) as being in hyper-care (special additional attention is needed for this customer). The idea is that engineer see it easily when managing an incident for that customer. Is there an OoB functional...
Replace on upgrade
I see that the out of box customizations, lets say, business rules for example have a replace on upgrade field set to false as default value. Should it not be true by default considering that i have not made any changes to business rules??
Want to Display user full name,user id ,company name,and company id using reference field.
Hello Experts, Service Portal while searching Want to Display user name,user id ,company name,and company id using reference field on service portal. e.g i have reference field user which is referencing to sys_user. is it possible?how can we do this?...
Filtering to show only unassigned tasks on VTB
We are starting to use the VTB pretty heavily in our organization. Normal use with that tool allows you to click on a user or a tag and it will filter out results and only show you task board items that meet that criteria. I would like to have th...
Resolved! Add incident work notes and comments to incident task form and notification
Good morning, I have been tasked with putting the incident comments and work notes onto the incident task notification email. I found a script that I believe can be modified for the task, but I thought I'd see if there was a better solution out there...
How to filter Request Items to show Approval != Approved
I am trying to filter my Request Items view to NOT show items that have been approved. However, if I set the condition Approval != Approved, I am still seeing items that have been approved. I tried to filter based on Stage, but the only option I ha...
Resolved! Managing Servicenow implementation stories and QA artifacts
Hello, We are implementing ServiceNow by using agile methodology, with sprints, creating stories, creating test scripts for those stories and testing them after story development (proper SDLC-QA process). My question is, once you get to the productio...
Failed while executing QueryAD.ps1 (Access denied)
Hi All, I have created a account in service-now with Mid role and used this account to install Mid. and added the same mid server in Default MID Server to use for Orchestration Activities. When i test the connection , it shows the below error. Kindly...
Resolved! How do you incorporate a SLA in Catalog?
How do you incorporate a SLA in Catalog?
Resolved! How to Troubleshoot a slow Instance Performance after Computer was reimaged
Only one user instance is running slow after the computer was reimaged. All other instances for other users is working just fine. I think this is as a result of the work done on the computer as other applications on this computer seem to be working f...
Resolved! What is better alternative to using global business rule.
What is better alternative to using global business rule.?
How to call System Property in scheduled job script
Hi, How to call System Property in scheduled job script. Regards,
| User | Count |
|---|---|
| 28 | |
| 16 | |
| 11 | |
| 10 | |
| 10 |
