We recently migrated from Kingston to Madrid (skipping London). We have some group membership orchestration in place via ServicePortal with a Workflow that allows for self-service management of distribution groups. Essentially, a user makes a reques...
Dear All, i have written script to send notification form transform map run script when inbound request comes to import set api. Event is generated and it getting processed with in 2 seconds but no email entry in email logs. i am able to preview em...
Hi guys,I have a question on SLA.I have the current SLA, with Description type ( next business day by 4pm When I create an incident, my SLA start and it's "In Progress" state.When status of my incident changes from "In Progress" to "On hold", what is...
Is there a way to have an audit record if someone just opens a incident or request / task?
Hi all, Wanted to set the field "state" with blank as an option using the "drop down without none" (for eg: in incident table state field).Tried to modify in the dictionary of state, setting the default value as empty but still it is displaying none ...
Hi All,I'm having an issue with a Catalog Client Script. I'm using a template provided by another user in this forum (Pradeep Sharma) which does exactly what I want except it does not order by sequence. I can't seem to get "sort" to work so I am ...
I'd like create some static content (text) in the form when creating a new update set. This static text would be just above (nor next to) the NAME field on the form. The static text would describe our required naming convention for update sets.I know...
I am trying to remove "priority" from the "ticket" page. I only see "Session" and "Attachments" (I already removed "location") I found another article about changing "field request" and removing priority from there, but that seems to cause errors. ...
Hi All - I want to preserve the line breaks while copying and pasting the text from String field to HTML field. Below is the screen shot that I am facing trouble with. And I am using a UI Action for copying and pasting. Any help is really appreciated...
We just turned on Knowledge version tracking. I am testing this to see how everything works before we educate staff. I have found that I am getting a 'knowledge record not found' error when trying to view the article from the knowledge version record...
Hi, I was wondering if it was possible to have multiple Workspace views for Incident/Problem/Demand forms for the Agent Workspace. Use Cases: Our Manufacturing teams require different information to be captured on an Incident form than our Sales tea...
hello All, I have a trouble removing html tags, Please read the below details and suggest the best solution. I have a table when i select a particular template it is displaying the whole message with the html tags, I don't want the tags to be app...
Hi All,I was wondering if anyone has done something similar to this or could tell me how I could go about doing this.I want an outage to automatically be created if the "Outage Required" box in a change is checked.This would automatically raise the O...
Look for how to create some reports that will show the following information: Frist Time/Call resolution (FCR) Mean time to Repair (MTTR) average across all assignment groups I am new to reporting. We do not have PA Pro, just the basic functio...
I have a unique requirement in that I need to show the change management UI Actions on the Service Portal. These UI acitons are marked client side, so I cannot easily show them on the portal since the portal only accepts server side UI actions. Has...
