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Resolved! On-Call scheduling Daily rotation

Most of our assignment groups use a weekly rotation and rotate at 0800 Central Time on Monday mornings.  However, we have one group that wants to rotate their on-call rotations every 2 days.  We found in the Primary Roster that we can choose to rotat...

Resolved! Find a list of ci's based to a specif support group

HI all, I am new in ServiceNow   I would just like to know if there's an easy way to retrieve a list of ci's that are specific to a support group,    thanks,   Kaleb  

Kaleb5 by Kilo Contributor
  • 1797 Views
  • 4 replies
  • 2 helpfuls

Project Workspace Filter

Can we set a default filter for the Project Workspace module (like the screenshot below )and have it SAVE to an app in ServiceNow? 

find_real_file.png

Resolved! Incidents creating multiple times for same Issue

Hi,I've a query related to Incident creation in my developer instance of service now, currently I'm sending SolarWinds alerts to ServiceNow through my instance (dev54201@service-now.com) email id, but here I observed that incidents are creating multi...

Manu22 by Kilo Contributor
  • 2924 Views
  • 4 replies
  • 1 helpfuls

Active Status of the user in ServiceNow

Hi,   Does anyone know how to get the actual status of the user logged in ServiceNow?   When I say status please dont direct me to "Logged in Users "  or "User Presence" or "User " tables as the data given there is "logged in".Ii want to know is exac...

Quick Messages - customisation

Hi,Not sure if this is the correct pleace to pop this, so point me in the right direction if not. I'm new.I have set up some Quick Messages, using HTML as the bulk of the content, for use by some incident management groups, and they have asked if it ...

narelle_s by Kilo Explorer
  • 20308 Views
  • 20 replies
  • 3 helpfuls

Category/subcategory in incident

We're working on configuring incident management for our go-live. The category/subcategories that are setup with the OOB configuration aren't necessarily what we want to use for our production site. I'm suspecting others are in similar circumstances....

Earl L by Mega Guru
  • 27124 Views
  • 15 replies
  • 3 helpfuls

Resolved! Single line showing as multi line

Hello,I have got a String field Medium (100) that has been on a form for while, for some reason it is now showing as a mutli line box.   As far as I am aware nothing has been changed on this field.   I can't find a way to change it back. In the histo...

On form station.PNG dictionary entry station.PNG
Dan Brown2 by Kilo Sage
  • 4416 Views
  • 12 replies
  • 4 helpfuls