I'm trying to write a business rule to update a value on a record based on when the certification task associated with that record was closed. However, it doesn't look like there's any sort of relationship that I can find between Cert Tasks and the (...
Hello, I am working with service catalogs with Fuji instance. I create a catalog item, included "No Quantity" on the layout form. This field shows up, it's checked, and works when I "try it" there is no quanity.When I create my 2nd catalog, the "...
Hi,I set reference field from table 1, to table 2.It not showing the the exact data in table 2, due to maximum length its trimmed the data. When I tried to change the length I got the below popup. "Maximum length cannot be increased on a Reference ty...
I have created a client script to copy fields from "Problem Ticket" to "Problem Task Ticket", it didn't work. Can someone guide me through?Table=ProblemType=onLoadfunction onLoad() { //Type appropriate comment here, and begin script below if(g_fo...
Hi allWe have a requirement to show the number of incidents and requests logged via our portal.I was wondering if anyone had already addressed this or if anyone had any ideas on how it could be implemented?I know there is a Contact Type field in Serv...
Before implementing Software Asset Management, someone assigned an asset class (alm_asset) to the Software category in the Model Categories. This was done in a much earlier version of Service Now, and I'm not sure why this would have been done but ...
How to export or any other way to get Table Column definitions. Attached is the screeshot. Don't have the export option.
I am new to ServiceNow & CMDB, & we are just implementing Fuji. We would like to start by using the CMDB out-of-the-box. After we use it awhile we will better know what additional information we want to track. (1) Can I EXTEND the tables at any...
We have (at least) one exceptionally large Catalog Item used for requesting new computer/systems access. It currently has the following, with little chance of any of these numbers decreasing:120+ Catalog UI Policies10 Catalog Client scripts450+ var...
Hello all,We're running Berlin, and the problem where Berlin will not handling incoming email from email accounts that don't have a corresponding account already existant in the Users table is going to bite us.Many of our users have aliases, to map u...
Hello,We have created one custom table in the past. That table does not have 'Active' field like we have for other tables like Incident, task or client script etc.is there any way to add this field now to that table?Also we are in domain separated en...
We have created a date time field on our requested item form called LP Loan Docs Due date and Time. Our customer wants us to add five minutes to this field (for example if the current date time is 2011-07-28 12:00:00, they would like it to show as 20...
I have been doing a lot of validation lately on Catalog items and I am using Catalog Client Scripts. This is fine, but I want a way to validate BOTH on the client and on the server.What is the cleanest, most secure best practice way to do this?I know...
HI, I am trying to create a UI Action that takes the info from a Facilities Request and copies that into an incident. I have most of it working except the copying of any attachments, what am I doing wrong?I am a complete novice at this and have compl...
The OOB field rfc is currently a 'reference' field, can we change it to a 'list' field to allow multiple changes to be associated to an Incident. Does anyone know of any other dependency, that would advise against this?