Hi Everyone, I'm in a change record, using a quick message email template which has multiple variables defined within the body of the message in order to draw data straight out of the populated change record (ie: ${short_description}, ${start_date}, ...
how cycle time calculating? [by Calendar days, Business days or Business duration]
So I have a task form on which there is checkbox or a true/false field. I want to send the description text to an email address when the record is updated and the checkbox is selected. I have registered an event and created a notification as well how...
We are try to write a lambda function to write directly to the CMDB. Has anyone complete this task? If so please post .
The company I work for is looking to improve how Known Errors are created and tracked out of Problems (version is Jakarta) and I am looking to for how to properly set this up. Right now they are using a Problem category called Known Error however onc...
I've recently enabled the audit history on a table and have been pulling reports. What I'm not understanding is that I have multiple records that are not showing in an appropriate time frame. For example, an incident was closed on 4/15/15 but the...
please provide the script
setting active field to false using script action
Hello, I have a list field on the form much like a watch list. As I add values to the list field and saves the form a new record should be created, this record contains reference to current record and a reference to added value. I've created a new ta...
Team, how do I set the background color to my notification email? What's the best practice, create a layout or should I set it in my email script? Could you please help me on this?
Dictionary attribute uses
i just created an inbound email action on global domain. and they have given few emails as a inputs in the conditions , i have done with all and right now how to test this inbound email is working or not? anything would be appreciable
I have an UI button(which gets executed on client) on Change form which moves the changes to Asses state based on certain validations. Now I have a requirement to make some additional validations before the change is moved to Asses state. For this I ...
Hi Team, I need the Impacted Service/CIs tab to autopopulate with Business Services and Business Applications based on all of the selected CI's in the Affected CI tab so that we can identify impacted business services and applications when assessing...
Hello Awesome peeps, I am tasked to clone the Production instance to DEV and Test, means making DEV and Test copies of Production. 1.My question is what impact does cloning have during working hours have when simultaneously some of the applications l...
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