I'm running a domain separated instance and ran into an issue where, I believe, that contains would correct the issue however I'm not ready to put this change into production yet. The problem I'm trying to solve is this: I have workers who need to b...
Hi, We are looking to create a report for Change Management which will show the time between a change moving to 'Review' state and the 'Planned Start' date of the change record. We would like the time to be calculated for every change, so the info...
One of the issues I'm having right now is creating a way for a user to apply a template and have the child templates applied...WITHOUT having to resort to this model where you have to create a template for the module: Creating a Template for Change ...
Hi Guys, So basically as it says in the title we are going to be using around 18 AD servers to get user records but these are all for the same company so domain separation isn't really an option for us. The reason we have so many AD servers is tha...
What are the impacts if we decide to change the label "Short Description"? First I would appreciate any advice... Any idea WHY it has been called like that, rather than "title", "object" or "subject" which seem more common... We may want to change th...
All, I am starting to look into service catalog and right of the get-go I am noticing something strange. Whenever I put in a request with one item on that request, in the RITM related list - it is displaying Request = (empty). If I go into the RITM,...
We have set up data lookup rules for filling in the assignment group on an Incident form.The matching fields include thing like Category, CI, and location. Now location is a very fine grained field. It maps to an actual location after all.What we wo...
Greetings all!We are interested in hearing how different organizations track the usage of incident ticket templates. We would like to analyze what templates are used on a regular basis. We would like to populate a field by the template to record its ...
I understand something about TREND.. TREND is a DATEPART it contains (year,month,day,hour, minutes). RELATIVE is a REALTIVE it also contains (year,month,day,hour, minutes). Exactly what is the meaning of relative? Can anyone please let me know ...
I see that you can style fields, in the field styles section, but how would one style a form, such as the incident form?
a user from the User lis was deleted and then after LDAP sync it was created- i want o see who deleted this is it possible? please let me know
I am currently trying to make it so when a user adds a comment to their incident in self serve view that it will update the incident state. I have an incident state that is custom (10) and it's need more information. When the user replies to emai...
I am setting up an integration with Workday. I am making a soap call from a business rule, in which it returns XML in the response. This response (wd:Get_Workers_Response) contains about 1000 records which I would like to separate out by user (Worker...
Hi, we've got a LDAP data source setup (using a MID Server) which is only pulling in 6000 out of 7000 records. I can see AD groups that are virtually identical in name and all other attributes (except the obvious ones like ObjectSID, ObjectGUID sa...
I'm trying to write to the work_notes field in a before insert business rule. i've tried: 1. current.work_notes = ".....";2. current.work_notes.setJournalEntry('....'); I've seen #1 work but not consistently. I'm not sure if there is a scud missile...