Hi, Been getting this error for incoming emails to SN- 'Email ignored by 'Ignore header' filter'. Checked the OOB filter 'Ignore header' and noticed that it will ignore the emails that contains the following headers: Auto-Submitted:auto-replied X-Ser...
I created a 'Service catalog content item' to display some static text, to be available on both CMS and Portal views.we are on Madrid version. I want to hide 'Add Attachments' on portal view for this item and made checkbox 'Hide Attachment (no_attach...
I am attempting to configure a trigger rule requested by our Major Incident Manager.Am I correct in understanding that when the condition(s) is/are met in the trigger rule, then a Major Incident is automatically created?If that is the case, is there ...
Is anybody have some documents related to SSR, SRM then please share it. I am not getting that much from google.If you have examples then please share it. Thanks.
Good morning, team: I have a table of documents in which the user uploads attached files in a 'file_attachment' type field in case a file is uploaded in doc or docx format. I want a PDF conversion to be done so that the next time it is downloaded it ...
Hi All, I have created a variable as a list collector type and create a new table(contains value) which refer to the list collector variable. Requirement is to attached the two level approval. First approval is the Requested for manager(Done) and...
Hello Team, Is there any out of box integration available with Opmanager. Please share some knowledge document which can help to setup this integration. And if integration is available then how to map which priority,category,sub category etc. will be...
Could somebody please tell me how template_editor & template_editor_group roles work? how works each one?Many ThanksJoel
We have a requirement where I need to get the Scheduled start and end dates from email body which is in UTC format(both past and future dates will be available in email body)and convert this to EST. After converting it into EST we need to capture it ...
Dear folks, I’m working on a workflow in which I’m collecting a list of user selected options in an array of a predetermined size. So if the Array_A holds a maximum of five elements, but the user only selects three options I’m using a branch to pass ...
I want to restrict who can create outages. I was able to remove Outage from the navigation menu by changing the role for outages under System Definition > Modules, but users can still Create Outage from the Additional Actions menu on an incident. I w...
Hi, I have checked out a workflow and not able to publish it. The only options I can see are 'New Workflow', 'Open Existing', 'Copy' and 'Workflow Canvas Help'. Please let me know how to publish this workflow.
Hi thereSince our upgrade to New York, the 'More information' section of all catalogue items on the Service Portal has been changed to white, which is the same colour as the background of the page. This makes it unusable. The expanded 'help' section ...
Which database table contains KB permalink information?
I am trying to send a simple notification at the end of a workflow to the individual set as the assigned to on the catalog task, however, it does not appear to be sending out. Hoping someone can point me in the right direction. The script I currently...
