Does anyone know of any good documentation on setting up a Follow-the-Sun On-Call scheduling? The documentation talks about it being possible, but actually setting that up is missing or very difficult to find.
Hi All, I need to fetch the problem records which are inactive and having the Incidents in related list using background script where i need to display the incident number and short description after execution of the background script.Any help wou...
Hey, team. I have a basic question, and I feel like I'm probably missing something super basic / simple. I threw a simple script together: function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } ...
A knowledge article is published after approval from approvers but the article is not shown in KB homepage under the knowledge base , but the articles which are in the draft state are seen . How to make it visible through the portal view .
Hi SNC,Can we have the group by functionality we see on back-end Tables on Service Portal Table Widgets?I have done some research and I have found this code "data.groupBy(field_name_here)". I tried to add it to my Server Code on the Table Widget, but...
I am Modifying data to date fields in list view, i need validation on list view editing start date is Less then End date and end date is Greater then start date. i am able to do form edit on date fields change but i need to apply same thing in list e...
In my user table, I have various email addresses for departments, i.e, @123.org, @456.org, etc When creating a new INC I can search all users and see the various email addresses and users. However, when I have an existing INC and want to change the ...
Request to remove completed Sprints in the Agile Planning board combo 1) If we navigate to the backlog. 2) Select a story 3) Select the Sprint and see this list which includes Sprints marked complete / Inactive (in the example below the 2019-...
Hello.I have the role of admin in ServiceNow and I use templates regularly to quickly create changes and incidents.We have many requests from a managers groups that they can create and update their template.By cons we can not give these manager role ...
Hi I have doubt regarding Submit Order(POST) in Service Catalog API. I am able to create an REQ/RITM using REST API. I want to get Short Description to be reflected in the list. I hope you all have understood my question. Thanks & Regards, Vaishna...
Hi All, I want to create a new choice in 'Sub Category' field. I tried creating a choice through field dictionary but in the 'choices' tab I'm not able to see old choices. And there is no client script responsible for choice creation in Sub Category...
Hi, I have a variable (type = CheckBox) that when it is checked, I do not want the attachments on the SC item to be mandatory, otherwise if the CheckBox is not checked, it should be mandatory. I can't figure out how to achieve this. Can someone provi...
Hi All, I have created a normal change workflow which gets attached on a specific condition once a change is created. this is working perfect when change is directly created. But when a change is created from an incident it is attaching the default N...
Hi All, I want to make the related field "Config admin group"(reference field) under the "Configuration item" hyperlink. When I click on that link it should redirect to the "on-call schedule" page for that particular group as well as for the current ...
Hi All, How to send email notification to recipient lists when publication is published. Only this notification is triggering, who all under recipients lists its trigger to them. Could You please help me. Thank You, Sai.
