1. What's the difference between Awaiting Evidence and Awaiting Problem?2. Which status could we put tickets Waiting Upgrade/Waiting Release/Enhancements? Basically we get issues that are fixed in future versions but we want to keep tracking them so ...
Is there a way to make a field readonly based on roles in a business rule. I cannot locate anyting on this site or the SN wiki site.Thank you,Linda
We are currently seeing the need to retire configuration items and have found that there is no out of box functionality handling this.I would expect this to behave in the same manner as making an "Assignment Group" inactive which makes the "Assignmen...
Does anyone know where the saved filters are stored?
Hi all, My Problem Manager has incorrectly closed a problem and has asked me (admin) to re-open it. I thought with the admin role that I would be able to do it but this is not the case.After searching the wiki I found plenty of information about re-o...
Hi,I am creating an order guide for a form I need to create. I need the end user to select the type of role they require and then each role has different accounts that need to be set up for it - I need this accounts to go across to teams as seperate ...
Hi there,we've noticed an issue lately (seems to be around Berlin release) that on occassion, when somebody submits a catalog item, multiple request items get created under the same request.Sometimes 1 and 2 extra request items are created and these ...
Hi, looking for ideas if anyone has utilized the tool to calculate MTTR and MTTN.Thanks,Shilpi.
Can someone help clarify the suggested use of the "Computer Room" and "Data Center" items in the CMDB? I see that there are soem pre-seeded relations between them, but they don't seem to work the way I thought they would. In our scenario, we have a s...
I am working for a company that wants to employ a New Call feature for their service desk. Service Now Guru has such an app. for download (for which I thank them mightily) But one of the requirements our end users have asked for, is that when you ins...
I have a user who wants two delegates, and she wants each to receive approval emails. I only see one firing. Is it possible to have multiple delegates?
I am trying to attached knowledge base articles to incidents. So I search by the book icon at the end of the short description line and then open one of the articles, there is an Attach to incident button. Once I am done this and saved, I am not seei...
I am looking through code written by someone else that is used within the Service catalog, and I can't find what table the variable is stored in to properly format my dot walk syntax.My situation is that I have a variable, outr_design_synopsis, that ...
I searched for this topic but did not find anything. Is there any way to export all of the data in an application out of the system and reimport the data later?What happened is that we allowed some people to play with the GRC module in our developmen...
I'm looking for a way to modify and/or delete journal field entries. I started by creating a reference field to the task on the sys_journal_field table. I was then able to add it as a related list. However any modifications to the text did not reflec...