how work with Cascade Variables in order guide
with an example
Forum Posts
How to request for a development/test environment on line
How do I get a developer instance spun up on line so we can better understand functionality and features for: 1. Major Incident Management application 2. Incident Communications Management 3. Notify 4. On Call Scheduling 5. Portal - major incident St...
Push notifications are disabled for all users by default
Hi, I have created a Notification to inform users about Outages, this is working fine. The only problem I am experiencing is that push notifications are only sent if users enable it manually on their Settings > Notifications options.I need to make th...
Resolved! How to set default value based on condition
I want to set a default value based on the condition and I tried below script in the default filed of dictionary but it didn't work. If type = group, set the responsibility to 'ABC'(sys_id=1233456667889) of new record only javascript:if(current.type...
Resolved! How to set "None" Value in Choice field
Hi, if User is has no location value then display none value , should not display any other Choice Values Script: function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (newValue === '') { return; }var user=new GlideRecor...
How can I edit the 'Has Breached' Field in list view
I have a large list of tickets that have breached SLA and I need to remove the breach. Instead of going into every record and changing to has breached = false I would like to be able to highlight all of them in list view and change from true to fals...
Resolved! Add an attachment to the work note field instead of additional comments
Hello - when I add an attachment on an incident form, it also adds the attachment to the additional comment field. Does anyone know if there is a way to add the attachment to the work note field instead? Thanks in advance.
Retire a knowledge article if it is in pending retirement state for more than 60 days. Any help?
I am writing a scheduled job for this which would retire a knowledge article, if it is in 'penidng retirement' state for more than 60 days. Any help would be appreciated.
SLM Module Use Cases
Hi, Looking to learn about the purpose and how SLM module should be utilized? I am looking to hear about practical examples and use cases where SLM was used to drive organizational SLAs across service management processes. Thanks Saket
How to set up SLA/OLA in big organization?
Hey Everyone, Before asking question, let me set the scene: 3000+ active support groups for Incident ManagementMultiple departments, supported by hundreds of IT teams in different regions, time zones and working schedules Our Goal: Set up Incident Ma...
what is the difference between on cell edit in client script and list view in acl
Hi All, What is the difference between on celledit() and listview in acl?. which will execute first either client script or ui Policy when a form is loaded first?. What is the functionality of isloading parameter in client script?. Please help me in ...
Resolved! Incident Quality Review in SN
One of our departments here is doing a quality review on the tickets handled by an off-shore team. We are looking for best practices on how to manage the whole process in ServiceNow. I was leaning toward Visual task boards but the user is unable to...
How to import sc_req_item?
I need to import some requested items data from a legacy system into ServiceNow so that we have a central place to store this data. I have the data in an excel spreadsheet and can format the data as I need. The data needs to just come over and be s...
CMDBHealth Staleness
Hi, i can see two errors y "System Log -> Node Log File Browser" what stop Staleness metric processor and the creation of Stale Tasks: 1st error: ------------- ****STALENESS time out. Exiting this processor run I think this is related with de system ...
Right click option is not working on Incident and Problem form
Hi All, After Kingston patch 9 upgrade, somehow right click option is not working on Incident form. I have checked some client scripts and UI policies but could not find which one is exactly causing the issue. Can someone please advise to resolve t...
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