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Resolved! CSV/Excel Data imports via HTTPS method

Hi All, I have read that we can import https files data into Servicenow from Data source. However, when I try to Load either https/http, I keep on getting Null records. Am I missing something here? Could someone please point me in right direction. Wh...

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Narendra7 by Kilo Expert
  • 3171 Views
  • 10 replies
  • 3 helpfuls

Resolved! How to Update existing Incident?

Hello Everyone!!! I need your guidance with one of the requirement. I've created an inbound action to create Incident for the Server Down notifications received from WhatsUp Gold tool. Is there any way I can update the existing incident when a partic...

Sontel by Tera Contributor
  • 4368 Views
  • 4 replies
  • 4 helpfuls

Resolved! "Requested Attachment Does Not exist" on Service Portal

We have a Catalog Item that allows a user to download file from the sys_attachment table, complete, and attach back prior to submitting.   The spreadsheet can be downloaded and *seemingly* attached to the record prior to submitting. Immediately after...

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kevinthury by Tera Guru
  • 6559 Views
  • 16 replies
  • 3 helpfuls

Resolved! How can I apply User Criteria in an Order Guide?

Good Day All, I saw few articles/questions here in Community about how to apply User Criteria in an Order Guide. I didn't see any answer. I am going to try again, and hoping someone has figured out a solution.  Can I apply user criteria in an order g...

JLeong by Mega Sage
  • 1771 Views
  • 6 replies
  • 1 helpfuls

Placing a cmdb_ci table field to all related forms

Hi Friends,   Can somebody please share your experience on below-   I have a new field in cmdb_ci table. Now i need to place this new field on all the FORMS of different classes in relation to cmdb_ci e.g. Business Applications, Servers, Network etc....

niitnishant by Tera Contributor
  • 4183 Views
  • 9 replies
  • 4 helpfuls

CI Class Manager Module

Hello ServiceNow Community,       I'm trying to grant access for our Asset Manager to the CI Class Manager module under Configuration.   I added the role needed to the "CI Class Manager" module and they can now see the option on the left nav menu, bu...

bwalls by Tera Expert
  • 3992 Views
  • 7 replies
  • 4 helpfuls

Resolved! Import FTP files through Mid Server

Hi All, I googled a lot to find out the solution for import FTP files through Mid sever into Snow but couldn't succeeded. I wonder, is this feasible from Snow? From Data Source, I tried to create one data source for FTP file. It never asked me for th...

Narendra7 by Kilo Expert
  • 4071 Views
  • 3 replies
  • 1 helpfuls

Need help with date/time field converting to string

Hi, I have the below script include, my start date field is date/time field. With the below script, start date field output is being displayed as: MM - DD TIME - Year For example: 08-05 00:00:00- 2018 i need the output as: 08-05-2018 00:00:00 var sc_...

Nowlearner by Kilo Guru
  • 8408 Views
  • 6 replies
  • 1 helpfuls

Using Workflow to set Due Date on Request Item from variable

We have a requirement to set the due date for certain items requested in our service catalog based on a user input field or 5 days from the opened date, whichever is greater. For this, I am trying to set the due date using a Relative Duration script ...

User173809 by Tera Contributor
  • 2613 Views
  • 3 replies
  • 0 helpfuls

Resolved! sys_id glideAggregate

Hello all, Would anybody here possibly know a trick how to query a sys_id from assigned_to field when using GlideAggregate? (function executeRule(current, previous /*null when async*/) {    //assigned to mi vrati sys_idvar ga = new GlideAggregate('in...

Resolved! Change Order Guide Variables After Submission

Hello Everyone, I have a specific need that I have not been able to find a solution for. We have an Order Guide for New User Onboarding. We have it set so our hiring managers fill out the Order Guide from the Service Portal, entering the user's name,...

Mclane by Giga Contributor
  • 1753 Views
  • 3 replies
  • 3 helpfuls

Resolved! Create a new child incident from parent incident

Please find the below code i tried this code but wont' work   var incident = new GlideRecord("incident"); //change.short_description = current.short_description;incident.initialize();incident.short_description = current.short_description;incident.des...

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Tharun15 by Tera Contributor
  • 3624 Views
  • 8 replies
  • 3 helpfuls

Resolved! Dynamic task assignment based on variable selection

Hi, I have a catalog item where users are able to request work to be complete by a specific team. This team is select in a variable looking at the sys_user_group. What I am needing to do is get the workflow to assign the catalog task to the team sele...

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Darren22 by Tera Expert
  • 2823 Views
  • 3 replies
  • 3 helpfuls