ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Missing Catalog items

Hi all, Over the weekend some of our catalog items have disappeared from our portal and can't quite figure out why. Our team have checked user restrictions, ACLs, catalog item configurations  etc but don't see anything out of the ordinary. The issue ...

Jar by Tera Expert
  • 1566 Views
  • 4 replies
  • 0 helpfuls

Update Catalog Task worknotes through workflow run script

Hi All, I have a catalog task and once this task gets closed , based on value of one variable I am triggering one if condition and once this if condition is yes then I am creating a new RITM through cart API in a Run script activity, so my requiremen...

Anubhav24 by Mega Sage
  • 2131 Views
  • 2 replies
  • 0 helpfuls

How to clean up CMDB data from ServiceMaps

Hi all,   In the PROD instance of my customer, the below script has been running on a daily basis for several months (more or less unintended): ============================== var gr = new GlideRecord('cmdb_ci_service_discovered'); gr.addEncodedQuery(...

anko_wolf by Tera Contributor
  • 1028 Views
  • 2 replies
  • 0 helpfuls

Checklist template

Hello, is there any way how to control check list templates visibility ?If user 'A' create checklist and save it as template, then also user B from different group have access to it and can use it and see itWe activated checklist functionality on GEN...

1a.jpg
Pastupe by Mega Guru
  • 4143 Views
  • 7 replies
  • 1 helpfuls

Implementing Checklists on a Catalog Task

Hi SN Dev Community,Has anyone been able to implement the Checklist feature on catalog tasks (eg. easy way for the task recipients to understand what needs to be done without multiple tasks)? Is there quick steps on how to implement this?Thanks,Ravi

ravi_otpp by Tera Expert
  • 4297 Views
  • 6 replies
  • 1 helpfuls

How to create incident when a service catalog item is submitted

Hello, I configured a new Service Catalog item.  On submit, I would like to create an incident instead of a request.  How do I achieve this.   For now, the submit button is creating a request.  Need to change that behavior.  Thanks for your assistanc...

Script actions run as system

Hi All, I have created a script action when it runs all the updates which run by script action is showing as "System". Is there any way to show particular user name? Thanks in advance,

Prasad63 by Kilo Explorer
  • 3079 Views
  • 4 replies
  • 0 helpfuls