Can we assign tickets auto-matically to the assigned to based on round robin method? If group has A,B and C user, first ticket should go to A then B and then to C after that again ticket should go to A. Thanks, Pooja
Hello, Facing a deadline for a go-live and am having issues with the User Criteria for a Service Catalog category. Basically I just want to show the SC Category to users who have a relationship on their user record to any CI with a name starting in "...
Hi, How to Autopopulate fields from RITM to SC Task when SC task is created by clicking new button under RITM Related lists. Any help is appreciated. thanks teja
User can submit a request only if attachment is attached on catalog form? I dont want to do with catalog client script. How to do this validation ? I need a code for client script and script include.
if(typeof RP !== 'undefined') what this code means
Hi, I have written catalog script and script include. While submitting form without checking attachment the form is getting submitted. Screenshots of client script and Script Include is attached below: Please help me where my code is getting wrong. ...
We currently are pulling all of our servers out of the CMDB into an excel spreadsheet via a SvcNow report. Unfortunately, the three tables we have connected to generate a single inventory report is resulting in duplicate records. Is there any way wi...
Hi Guys, The out of the box Service Portal does not list the catalog tasks from the catalog item. Has anyone created a widget for this ? Could someone share how its done. Thank you in advance. Regards, Jocelyn
how to set default value of variables through script include? What i need to write in script include ? I need help. I have attached screen shot. Change lead is a varaible. How to auto populate user name when ever any user logs into account its userna...
I want to add a submit button to one catalog item and not display Order Item. I created a UI macro with code: <?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"><div class...
Hi everyone, I try to figure out how I can use javascript in the default value tap of an variable (lookup select box) in a catalog item. My select box variable is based on a prior lookup select box on the form. The second one shows based on a m2m tab...
Hi, I am facing issue with data pill picker in virtual agent whenever i try to select input variable or script variable it is showing me blank screen.I don't know this issue is in New York or i am doing some mistake .If any one have some idea regardi...
Hi, I have the below code that get data from the server and save it to data.events table when I test that i got this error : Server JavaScript error Cannot set property "events" of undefined to "" Do you have any idea? (function($sp, input, data, ...
Hi All, I have two Multi choice variables in catalog item as below: 1 Variable named : Team - have 5 choices 2nd Variable named: sub-team - have 20 choices Requirement is to show 5 choices of second variable based on the first variable instead of al...
Let’s say I have a table called cost center. In the cost center table I made a reference field to “department” and chose which departments own which cost centers. On the service catalog, I have a reference variable to that table, allowing the user t...
