Has anyone implemented any kind of SLA/OLA for Problem Management. If you have what have you done? If not, have you thought about and decided against it, if so what was the reason against? or for that matter the reason for doing it?
Hi All, On a catalog item we have a reference field 'System Name' and it references the records from CMDB table. When someone types in reference field it shows the list of matching records. If no record found then it shows 'No matches found'. Can ...
I need to auto-populate impacted services from affected cis in the related list. I have written a display BR below which is not populating services, Can you tell me what's missing? function onDisplay(current, g_scratchpad) { removeAffectedServices(cu...
I am trying to add a blue bar info message under a field with a client script. I want the info message to be several lines. How can I do a line break on the info message to have the message show on multiple lines? I want it to look like the below ...
How to add email icon in UI action button??
Hi All, Could you please help in fulfilling the below requirement? Container start and container end not working in service portal. Regards, Akanksha
Hi, I have been working on the ServiceNow platform for a while and now moved onto the development side (gone though the online training). However I am a little stuck and hoping for help or guidance. I have a script that works in Scripts - Background ...
Hi everyone, I have a requirement, where I need to trigger an SLA manually via UI Action. Is this possible ? If yes, how can I achieve this ? Thanks Kevin
Hi Everyone, We need to pass access token value through a post API from one end point to another POST Rest API. Can someone look into this ?
I have a requirement to have a change type of Expedite. It basically acts like a Normal change the only difference is it can be approved faster. I created they type and set it up so it used the Normal Change workflow. However when I create a chang...
Hi All, I want to move the message in the UI Page to the right hand side.Please check the below screenshot. The blue colored message is in left hand side and i want to move the message right under the additional comments box to my right hand side. Co...
Hi All, I have some inbound actions set up for till alerts that we receive. An example of the subject is 'POS:SELF-T1183-9999-843-HTTP Connector' I need to extract the 'T1183' from the subject and enter it into the the Configuration Item field on the...
Hi, I have a Catalog Item that can be viewed by all resolver groups but contains sensitive data in one of the variables. That data should only be able to be viewed by one particular group. I've created a UI policy that successfully hides the field on...
Hello, I wanted to ask the following: suppose that I handle instance A and in another country they handle instance B. Is it possible that both instances can control a particular requirement or incident? For example, is there a request for softw...
Hi All, My first post! I'm working on a Advanced reference qualifier that calls a script include based on a custom field on our incident form called u_restricted. The goal is if that is flagged true on the ticket then the reference qualifier that cal...
