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Certification verification

Hi All,I want to know that is there any certification verification portal for servicenow certified professionals. I am a Certified Servicenow Administrator and Certified Application Developer so I want to know is there any place to go and verify like...

razakhan by Kilo Contributor
  • 17034 Views
  • 9 replies
  • 13 helpfuls

Resolved! how to create different email notifications for a catalog item

Hi All, I have below requirement for  creating different email notifications to a catalog item "ABC" Req:1  I want sent a email notification like below template to the requester Email1: Email upon submittal. To: Requester, Trigger: Submittal of co...

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Nag9 by Tera Expert
  • 6232 Views
  • 25 replies
  • 10 helpfuls

automatic callouts from incident

We have a scenario where we create incidents from alerts based on alert rules.We now would like to have automatic call out to a particular person based on the assignment group of the incident.is there any suggested ways in kingston or in upcoming mad...

Anu66 by Kilo Contributor
  • 2201 Views
  • 2 replies
  • 0 helpfuls

How to add gear icon in a list view?

How do I add gear icon in a list view? Demand and other list do not show gear icon but only a white box where the gear icon usually is to add fields..   This is London version.   thank you! Dan

danamato by Tera Contributor
  • 3655 Views
  • 4 replies
  • 1 helpfuls

Resolved! Pinned knowledge in Contextual Search Results

Hi,I have created some 'Featured Content' for knowledge bases and when searching from the knowledge base homepage it pins it to the top of the results.   This is great, but is there anyway to have this pinned to the top of the Contextual Search Resul...

Dan Brown2 by Kilo Sage
  • 3096 Views
  • 16 replies
  • 3 helpfuls

Resolved! How to convert Contract SLA to Service Offering SLA

We are planning to OnBoard Service Portfolio Management in our environment - As of now we are maintaining ALL SLAs as contract SLAs. Need to get them converted to Service Offering SLAs. Please assist with the best method. Thank you.

CMDB CI Permissions

What is a best practice or what do others here use for permissions for adding or changing CI relationships in the CMDB?  We don't want the wild west and completely open permissions, but don't want to focus all CI relationship changes to a core group ...

THank by Kilo Contributor
  • 5511 Views
  • 1 replies
  • 6 helpfuls

Resolved! How to activate an inactive column/field

Hi everyone, I'm running into an interesting situation here.   I noticed in our system that the Standard Change Template Version field in change_request is inactive and I want it active.  So, I went into System Definition > Tables, searched for chang...

Community Alums by Community Alums  
  • 4151 Views
  • 4 replies
  • 0 helpfuls

Adding custom field to CMDB

What is the best practice to add a field to the CMDB? Situation:  I've been asked to add a column (probably to the ci_hardware table) with the local name of the vlan the IP address assigned to the device resides in to facilitate reporting based on vl...

Jack8 by Giga Contributor
  • 2510 Views
  • 1 replies
  • 0 helpfuls