Non-itil user cannot access a particular category on the end-user portal. The non-itil user gets the message, "Logout Successful" when trying to access the end-user portal. Also, when the admin impersonates the user, the admin can get to the portal...
When you click on UI Action button: "Assign Remediation" need to get field values "Sub PTASK type" ,"Cause code" and "Sub Cause code" dynamically to the redirect URL "action.setRedirectURL('problem_task.do?sys_id=-1&sysparm_query=problem_task_type=re...
Dear Members We have scoped application in which to tables are extended from TASK table. 1st table - ABC2nd Table - XYZ The records are creating via API to the ABC table and then Task record creates in the XYZ table via Flow designer. (same concept a...
Hi All, I have 3 fields A,B,C referencing to a table of type String. In Catalog item we have MRVS where we have those 3 fields of type Look Up Select box reference to that table.I want to implement the scenario where Field B should depend on Field A ...
Hi, I have a voucher but am unable to claim it. Can anyone help me out, please? When I attempt to claim the voucher, it displays the following
This post is for anyone who want to display Catalog Tasks (or any other record) based on information on the user record, like "Employee number" or "Badge number" or "Access Card" stored on the user record. I know this is nothing new, nor advanced, bu...
When we add the catalog item to the cart and later on when we check the catalog item and try to remove or delete it from the cart item, the delete option is not working. Whether it is blocking due to some ACL's or it is the standard process in the e...
Our organization has spent the last 6 months implementing the Coaching module for Incident Management. We are now looking to implement Coaching in Change Management. Would appreciate any and all feedback from those of you that have implemented Coachi...
How to add a new widget on the “My Profile” page in Employee Center that displays information when a user gets a new personal device.
I have a requirement to export all the active RITMs to excel. I want to get the variables and values for each RITM and also want to get the SCTASKS numbers associated with them and the comments and worknotes from both the RITM and all the SCTASKS of ...
Hello,Sorry if my question is not in the right place.For processing our requests, we assign tasks to a group, as well as to a member of that group (which I believe is the standard procedure).I am looking to create a report that lists the members of t...
As listed in the title, we’re running into consistent challenges recovering IT assets from remote and hybrid employees during offboarding. We’re using ServiceNow for our offboarding workflows, but there seem to be some gaps when it comes to physical ...
We have a reference field of Users, when clicking on the ( i ) button, the popup shows and users can edit their porfile from there.We wouldn't like to restrict (ACL) fields but disable saving from Popup
Hi all,Can someone suggest a way to identify if any approval goes to a specific user or to any group, they are a member of, without checking all workflows or flows manually?Preferably using a background script.Thanks in advance!
Hi everyone, I am looking for a way to streamline how users share attachments from a Requested Item (RITM) in ServiceNow. Ideally, I'd like to:1. Drag and drop an attachment directly from the RITM record into an Outlook email (desktop or web), withou...