Hi Is there a function anywhere in Service Now that would allow you to track Clothing, Infra Cameras, sat navs etc.. allocated to individuals inside or outside of the CMDB ? We have people who are enforcement have to have clothing, sat navs, torches ...
Hello everyone, I am very new to ServiceNow and I am currently struggling with attachments as related list in Workspace. I have created a relationship which allows me to show attachments from RITM on a SCTASK as related record. But if I want to open...
Hello Community, We need to update impact and urgency wording of 3 - Medium for both INC and PBM module.Is it a best practice to just update OOTB display value or shall I inactivate OOTB record and create all together a new entry? Just wanted to know...
Hi (London latest patch) It is possible to make changes to the Major Incident Workbench. Eg. we like to hide this on the "summary". But it seems that pretty much of the Major Incident is readonly including UI pages etc. Thanks Soren
Is It possible to create a data type in survey that can take multiple values as response and have a drop down.In the current multiple select option, If I select a reference table like 'core_country' it makes the form too big with loads of option. i w...
Hello everyone,One of our clients is currently utilizing the Incident Management module and is planning to implement the Change Request module as well. However, they do not have a CMDB configured and have no intention of setting one up in the near fu...
Background:We are building up Catalog Items using "Step based request fulfillment" in Catalog Builder. We have now reached a point where we have some custom approvals. For example: If company for requesting user is <A> approval should go to user <1>...
Hello everyone,I’m currently working on a project where multiple SLAs need to be tracked and managed simultaneously within ServiceNow. I’m looking for insights on the best approaches to handle this scenario efficiently.How do you ensure that all SLAs...
Hi all, The add a service commitment to a service offering documentation talks about commitments like Recovery time/point objective. But to have these options, I need to install the BCM application. That is somewhat drastic if you want to use only t...
Hi,I created one catalog item with Email field.This field reference to the sys_user table, I want to display only email address of the user.I aware about the display value make it true. But it will be affect globally. So Is it possible to achieve usi...
Please help me on how to write the script to validate the below information.I have a catalog item with the Application field(reference field) referring to the Business Application table,If the application is selected, should validate that the followi...
Hi, I have Catalog item once this is request flow gets triggered and after the approval catalog task is created.In Dev environment everything is working fine. When coming to the UAT: Flow is getting executing and the flow context i could d see that ...
Hi,In this catalog items we have a variable software Name which is a list collector reference to alm_license table. As an admin user, if I request for "USER A" software entitlements are showing up in drop-down to select But if I impersonate "USER A" ...
I have a requirement, where a user should be able to add only 5 RITMS into cart and then proceed to checkout,I have written a Before Insert business rule for this in my PDI and the business rule is working fine as expected.But the same business rule ...
Hi, How to incorporate the Scripted REST API in flow designer as we do it for Outbound REST message ?In Flow Designer, We add REST message by creating new Action of REST and importing REST message. Then adding that into the flow. We have Bidirectiona...
