We have a business rule that automatically generates asset tags for assets.When adding an asset through the form, the numbers generate correctly. However, when bulk-loading assets using an Excel sheet, the business rule sometimes doesn’t trigger, or ...
Hi Team, I need to understand the Mass Update CI use case and its benefit in the context of change management. Is there any documentation or video which can provide a sort of demo. I need to know how its beneficial and why a customer should use it in...
Hi Everyone,I have a requirement where four catalog items are included under a single order guide, and I need to send notifications based on certain values from the catalog forms.For example, there is a Yes/No variable on the catalog form. If the val...
Hi Team,In Order guide there is a one variable called 'Type of device' and there is a dropdown values for this tab, mobile ,Systemwhen we chose Type of device = Tab and then select next in down that will go to choose option that is configured through...
Hi Experts, Can I have the state & stage details for the attached scenarios.When the Task(s) closed with any of the three states (Closed Complete/InComplete/Skipped), I have to determine the RITM state & Stage. Eventually the REQ state & stage as we...
Hi experts,We have record producers on our HR portal and we need to configure HR document templates. How can we attach this PDF to the case while user submits the case [question answer should be included in the PDF document] TIA
I am having two fields start date and end date in my form and am trying to check whether the end date is less than start date, if yes it should throw and error. The script that i wrote is working in native view, but not in agent workspace.Can someone...
I created a record producer and I am trying to route one of the variable question choices to an assignment rule. In order to do this, I need to select the proper filter conditions, which I do in the new assignment rule by: Add Filter ConditionHR Serv...
Are users who have the role itil able to approve RITMs even if they do not have the role of approver? The biggest difference between the roles would be that the approver ensures that the user can approve only the service portal view screen, while the...
Hello, We have a Question about the using of the Configuration Item field on the ICP - Forms. We are using the CSDM so we have de Technical Services / Business Services and related Technical / Business Service Offerings defined. For all Business Appl...
Hi,I have two surveys (Demo1 and Demo2) configured to trigger based on different assignment groups (abc and xyz). While the survey notifications are sent correctly, the survey link in the email preview is referencing the same record (HRC00...) even f...
Hi,How to create a report based reassignment group.Can anyone please help on this, It will be usefull.Thanks!
How to create a report that shows how many incidents created per hour, per week, per week and per month related ro some group or CI ?please help.
Hello All, Can anyone please help on the below requirement. I have three variables in catalog item. First name, last name and email address.If first name+last name provided in the catalog item if exist int he user table the pop up should get display...
