HI Team , I need to write the script in the flow designer could you please help me :If the ‘Requested by’ user is one of the owners name , then approval should not trigger; otherwise, it should trigger. How can this be implemented in Flow Designer i...
hello team, Im looking for the feasibility for creation of dynamic form view.eg., if any record is created in table A, new form view should be created for incident table with all the fields available. this should be robust such as in future if any ne...
Hello All, We have business duration field, is the time an incident remains open within defined business hours, excluding weekends and holidays. It helps measure the time spent on an issue while considering the working schedule of the resolver. Since...
A Record Producer contains approximately 30 variables. A Service Portal widget must be added to the Record Producer form that displays a clickable link or button. When the user selects this link/button, a modal window should open.The modal will displ...
Hi All, I need help with setting this up, here's the scenario: 1. When requestor of the RITM is inactive, the RITM approvals should automatically be rejected2. When Approver of the RITM is inactive, the approval record should be rejected3. When RITM ...
A Record Producer contains approximately 30 variables. A Service Portal widget must be added to the Record Producer form that displays a clickable link or button. When the user selects this link/button, a modal window should open.The modal will displ...
Hi all, I am working on getting Problem Management in use for my company. We have solid process formed but distributing roles is now in question. I cannot find any best practices for this topic. At prior jobs we gave all assignment groups the proble...
I have 2 fields on RTSK variable section, and both are list collector type.1. Service Offering 2. Select source firewall rule group When i click on service offering field value in the variable section, i can see the related information as below But, ...
hi everyone, We have this catalog form where one of the field is reference to Printer [cmdb_ci_printer]. However, only users with ITIL role can see values of this field. For NON-ITIL users, it says "No matches found" What's causing this issue and ho...
We are struggling with customizing the Incident table to include application specific fields. This obviously doesn't scale well when you consider the many applications a company may have. So my question is, how do teams capture relevant data for an a...
While executing an ATF test case that creates a user with a specific role (not an admin role), the process fails during user creation with the following error:"FAILED TRYING TO EXECUTE ON CONNECTION glide.2 (connpid=37009): INSERT INTO sys_user_grmem...
We are currently working on a bi-directional Jira integration that requires mapping ServiceNow variables to Jira custom fields. When using the Create Issue action from the out-of-the-box Jira Spoke, mapping these fields results in an Atlassian data f...
Hello Team, I would like to test reports with Power-Bi Connector, do we have power-Bi connector available for PDI. ThanksAshok B ...
Hi,I'm having a strange issue with the sys_properties table.Following the cloning from our PROD to our TEST and DEV instance in late October.I've tried to reimport 3 missing System Properties on our TEST instance.When I tried to import the records fr...
can we extract an incident report and put it in a folder
