'Save' Ui action is not available on the form widget under the Service Portal
Hi All! The 'save' option is not available on the form widget under the service portal. Can anyone pls help me with this ! ThanksHiranmayee Mohanta
Forum Posts
Employees in watch list are not able to see the requests for which they are marked in watch list
Hi Team, I have a requirement that Employees in watch list are not able to see the requests for which they are marked in watch list under my requests of self-service portal and also send email to watch list users I have tried creating after business ...
Resolved! Incident, Request, and Change Record Retention
We are currently establishing a record retention schedule for incidents, requests, and changes. ServiceNow appears to default to no record retention. What system property needs to be modified or created to delete incidents, requests, and changes afte...
Resolved! Applying Risk Assessment to a new Change Model/Type
I'm in the process of implementing a custom "Expedited" Change Model and need to have the existing Risk Assessment applied to these Changes. I thought it would simply be a matter of including the new type in the Risk Assessment conditions as shown, b...
removing specific options when other field (checkbox) is true
Hi "When a checkbox field is marked as true, specific fields should be removed from the list collector field."Can anyone help me on this Thank youAnusha
How to delete records between a start and end date using sys_auto_flush?
Hi everyone,I’m leveraging the sys_auto_flush table to automate record deletions in a scoped application. For most scenarios, I calculate the age field based on standard timeframes (like "last X days"), and everything works as expected.However, I’m t...
Template management is not showing under standard catalog change?
Template Management is missing when i click on the standard change catalog it has to show template management like below Regards, Vijay
Catalog Item configuration on portals
Hello Community, As you can see, there is a "View Details" tab on every catalog item. However, the extra space around the "View Details" text is not clickable.My requirement is that either the extra space should be made clickable, or the "View Detai...
How to add "more info" on approval email
Hi All,In the approval email, we have approve and reject links. I wanted to add new link, "More Info" and when clicked users should be able to ask for questions in email and those questions should be added to either worknotes or additional comments o...
How to develop a method for sending surveys to external users who are not part of ServiceNow
Hi,How to develop a method for sending surveys to external users who are not part of ServiceNow.I tried with enable public access not working.Can anyone please suggest any alternative solution it would be grateful.Thanks!
Resolved! If element exists in an array then remove it from the array
Hi All My requirement is, if '5b806c328396c6105fc86770deaad354' is present in 'entitlements' then remove it from 'entitlements'. Can someone please suggest what is wrong with the code. var entitlements = ['0678191f1b13a4d06c3c2f007e4bcb9b','5b806c328...
Resolved! Response body from Azure Devops Boards is not JSON
Hello, I'm currently trying to configre a REST step in order to get JSON object from Azure DevOps Boards. However, when I'm testing the REST step, I don't get any JSON object in Response body. This is what I get; Any clue what might be wrong? Here's...
UI Macro not rendering on Encrypted Text field
I created a UI Macro to toggle the visibility of a sensitive field using an eye icon (similar to a password reveal feature). It works perfectly on fields of type String and Reference, using the ref_contributions attribute in the dictionary.However, w...
Resolved! Unable to update the ownership information in the Virtual machine table
Dear Experts, I am in a process of getting the technical and business contact from the Azure tags updated to the owned by & Assigned to fields in the cmdb_ci_vm_instance form and consequently to the cmdb_ci_server form.. I am able to get the values ...
Resolved! Copilot license through catalog item
Hi all, I am looking to find a way to assign users a copilot license through catalog item. The way I could think of was using MS Graph API of which API involves LicenseAssignment.ReadWrite.All. Though I want to try it myself, I haven't got my account...
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