Greetings, I am currently in the process of setting up an "After Hours" On-Call rotation for a group and have been unable to configure the shift to rotate at the correct time. The shift has been setup so that there is someone On-Call from 5pm to 8am...
Hi Community,I’d like to ask for your advice. I need to build an offboarding process via Personio. So far, I’ve already set up a Catalog Item, a Flow, a Data Source, an Action, a Transform Map (oBefore Script for creating CartJS and extracting such d...
Hi ServiceNow Community,I’m working on configuring SLAs for our instance and have a specific requirement. We have an assignment group named "Cloud Success" with a fixed category called "CS Team" for all cases assigned to this group. We want to ensure...
Hi All,My instance is in an on-prem environment.I want to use the jira-spoke plugin, so I'm using this site to download ithttps://store.servicenow.com/sn_appstore_store.do#!/store/application/4fab4673db1893009a985404ce961942/4.0.2?referer=%2Fstore%2F...
Hello everyone! How do I view everything that's running in a real-time log? (BR, flow, action). I remember a function that I could track in real time, but I can't remember the path. Thank you all.
Hi Everyone, I'm getting an below error in Flow Designer in particular stage. I just tried the multiple ways, but it's not resolved. Can you please help me on this? It would be very helpful.Error: Flow Execution is cancelled upon receiving request. R...
Hello, I created a new Quick Link which now appears 3rd but I would like to move it up to the 1st position. I don't see any option to use ORDER to re-arrange how they render. ______
We have built a notification to send when a Change is rejected. The requirement was for this to differ from other approval notifications. We have this notification sending, but the generic is still firing even though we have updated the conditions ...
What are the ways of creating a known error article from a problem record ?How to change the work around field of known error article if the problem workaround changes ?
Hi all,I need to create a template for an escalation path for an On call schedule requirement.Here is the requirement:So I need to create a UI action button in incident form when that is clicked it should trigger the escalation template, the escalati...
Hi Connections short description: Update the Impacted service field in alert table. as it is doing a count instead of showing the actual Name of the Impacted services In SNOW Demo - they are showing the alert table. where the field "impacted Services...
As part of ATF im trying to complete the risk assessment for change. I have used the custom UI and retrieved the components and set them but I get this error. Can anyone advise?
There is weekly scheduled report in list view, has been set up which will share the file in Excel format, but from past two weeks it is sending in PDF form. All the configurations has been set up for Excel but don't know why it is sending in PDF form...
Hello all, I have created a flow in flow designer in my PDI. and now whe I open the flow and go to executions, it is giving up me this message.'I also modified the Value in the above system property to "Full".and also in Flow Reporting Settings Bu...
Have you ever wanted to automatically close tasks in ServiceNow only after a specific number of business days, based on your organization’s working hours and holiday schedule? In this blog post, I’ll walk you through a real-world script I built to au...
