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workflow activity timer is not working

Hello Everyone,Requirement: if condition is matched then task 1 should be generate and after 24 Hrs of time task2 should be generate no matter task1 is closed or not. For this in workflow i am using timer activity. Task1 is creating it waiting for ti...

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Using ServiceNow for BRM

Hello, Is anyone out there using ServiceNow to track Business Relationship Management (BRM) engagements? If so, please describe your process and what module you're using. Best Regards, Dan WrightBusiness Relationship SpecialistInformation and Educati...

danwright by Tera Contributor
  • 3581 Views
  • 3 replies
  • 1 helpfuls

Resolved! Report to show reopened incidents

I am trying to create a report  that will bring back any Incidents that were Resolved/Closed and then reopened by an end user. There a way to pull report to show Reopen tickets.Has anyone else done this? Any thoughts/suggestions?

Resolved! Copy Chat transcript from interaction to related incident

We want copy the chat transcript from the interaction record to comments field of the related incident . We have written an After BR on interaction table Condition : Transcript is not empty (function executeRule(current, previous /*null when async*/ ...

HTML Logo to be removed in Reply email

Hi,I have created email notification with HTML. When user is replying the email the comments are getting updated in the ticket and LOGO is also attached to the ticket as a attachment. How to remove those LOGO when user is replying the email. 

Arun91 by Tera Contributor
  • 682 Views
  • 7 replies
  • 0 helpfuls

Override 'Ask For Approval' Flow Action 'work note' field value

Hello all,      I have a user asking that the wording be updated to say something more of the lines of: "Recertification of template" instead of "approval for task" in the work notes.  These logs are being added by the 'Ask For Approval' action in Fl...

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lonesoac01 by Giga Guru
  • 255 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to add "send email action" in Flow Actions?

Good afternoon. How to add the below if action from SubFlow "subflow2" in Flow Actions "act1"? I want that action to be in act1, instead of subflow2, as I want to use message pill, after the Output has come. Below is the screenshot for act1 Action  

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