Hello Experts, We have some requirements to auto assign a Ticket to a Group member based on email containing some words. We do have about ~ 40 mapping records for this. Can Advanced Work Assignment functionality come in handy for this requirement or ...
There are indications that the plugin Change Management - Risk Assessment can be used to assess not only Risk but Impact. For example, when I run a Risk Assessment on a Change in my PDI, I get the following info message: Risk has been set to High and...
hi All one of catalog item is not opening from portal , remaining are opening what could be the reason behind it ?
Hi, We have a problem with the fact that its required to have a login for Walkup Queue and Walkup Queue On Site UI cause of the fact that there's often reboots or time out for sessions or else. So each time, people have to all to log in users on tho...
We are having an issue with duplicate work note notification emails getting sent out in a specific scenario.We use Remote instance spoke.When we trigger a task on our end to send over to the remote instance, this is when our issue starts.The remote i...
Hi Team, How to hide the Estimated Delivery on Now mobile . Attaching the screen shot for reference. Any help is appreciated.@Ankur Bawiskar Regards,Sakshi
Hello, We are in the process of implementing the Walk-up experience application in our Dev envioronment for testing purposes. We can currently impersonate the walk-up user account access the portal. We now need to startto test a touch screen to to te...
Good afternoon.I have a Catalog Form, where new users details will be entered. Then a Scheduled Job runs in the background and submits.The requirement is: this form should only create RITM/REQTASK for new users. But what is happening is, if the exist...
We have recently started using On-Call scheduling to manage our High and Critical Incidents and tasks. We have a trigger rule that works to auto assign for all groups (assignment group is dynamic oncall groups) using the Oncall Assign workflow. Howev...
Hi Community,Is there any way through which we can change the font size of the guided tour used in our portal? If yes, please guide. Thanks in advance
Hello, I tried to scan my update set that have script include, business rule, event registry, and notification. I only used GlideRecord and gs.eventQueue on my script include. Im just wondering what does this "Checks(9)" means? is this something to ...
Hi. I would have a request for a hint where I can edit the content of the message "The following mandatory fields are not filled in"In native view. I created UI policy for this, it is showing the above message, I want to change it to something else. ...
Good eveningOn a Catalog form, based on Country is Thailand, then it should allow the below 3 Address line Fields to only take 70 characters/digit length.How can I do this? Please guide.
Hi,I have 5 lakhs+ records in sc_req_item table so we have used background script to delete the records and close the background scripts tab but still it is running i want to stop the backgroung script because based on the below script it is deleting...
Hi,1. After creating the table, can we add extends to task table?2.I have created a custom table and we have two custom reference fields so How to create custom interactive filter for reference fields.Can anyone please help on this, It will be useful...
