Hi.I am a rank newbie at javascript and SNC--apologies in advance if this sounds dumb.When the help desk is working on a ticket, they may need to change an existing ticket to P1, or to open a new P1. When this happens, we want to apply a template to ...
How to generate a report showing sub-tasks (i.e., not just top level tasks)?
Hi, I was just wondering if anyone has any experience of implementing a barcode scanning solution to integrate with Service Now? I am really just looking for some sort of barcode scanner or app that will allow us to scan assets and their locations an...
I created a Bundled Model, with 4 assets; computer, monitor, mouse and keyboard. I assigned computer as the main component.How would I assign the Model to the user with all the 4 assets? I tried to assign the main component to a user, but the other 3...
i have created a record producer with workflow, if i submit the record producer, then how to identify the workflow is triggered or not
Summary:I have a client that is pushing to store any additional attributes for a user record that are custom (alternate phone, organization, etc) into a table that extends the user table.Reasoning:AFAIK -- Client has multiple instances for different ...
I created a Business Service called "Blah" and then associated some CI's to that business service. I now go create a new Change Request, set the date for about an hour for now and pick a CI that is tied to the new business service. When I click t...
Hey there forum...We are looking to add additional review for a change request that falls in a specific window or maintenance window. What would be the best way to process a "rule" to check upon submission of a change request if the Start Date and/ o...
I have inherited a large catalog with about 400 requestable catalog items with workflows and variables. I come from a service management, rather than development background, so whilst my JS skills are growing fast, I am still struggling to put fram...
Hello Everyone!!!!This is my project requirement that I am using the variable set - 'Requested For' in every SR. Exceptionally, in one SR, I have to change either its Label Name to "ID Name" or its Help Text that will lead to change in its behaviour ...
I have a workflow with a Create Task activity that is set to "Wait for Completion."I would like to be able to transition to a different activity based on whether the task was marked "Closed Complete" or "Closed Skipped". I was looking into the "Add C...
We are currently running SN Dublin. We are working through defining our servers with their Room, Row, Rack and Rack U on each CI.We want to avoid using Excel spreadsheets to show our inventory\rack space management. And with the information captured ...
When the SLA is about to expire for a particular P1 incident, the colour of the Incident number text will change. This is only for tickets where the SLA is ticking, not for pending status incidents. Example: 3 hours SLA left: Orange2 hours SLA left: ...
Hi!I got a request to create a report on tickets assigned by certain user and in the same report I should also see all assignement history on tickets.If the ticket has been assigned by this certain userAll other users and assignment groups that the t...
I'm using Incident Alerts and On-Call. I have an On-Call schedule set up for the networking team. It's a group of 4 people who rotate weekly so there is always just one person from the group who should be notified.What's the next step to get this to ...
