Hi,I am just trying to archive incident records with related Affected CI's.I created a Archive rule, which works expected and archives incidents as per my condition.I have added new Archive related record rule and selected Reference as Affected CI's ...
I have a related list on a form that I need a currency column to total up to a field on the form. I want to use a Dictionary Entry Calculate Value to total so it totals instantly without an update to the record of the related list. Is this possible?
Currently, we have our environment setup to use IP Address Access Control to only allow users that are on our network. We would like to open up our environment so people can get to it from anywhere, but if they are not on our network, it would requ...
Hello All,I am looking for some advice on how best to approach this, I'll try and explain what I am trying to achieve.I am trying to build a process where people request access to File Shares and the approval goes to the owner of that share.On the re...
Hi All, I'm planing to invoke the ServiceNow APIs for the web services in the development environment. The intent is to test a web application which will interact with ServiceNow through its Web Services APIs for the ticket creation...
Im trying to relate a CLOSED incident to a problem....But it seems like this is not possible, which puzzles me a bit...As it is very good practice to relate closed incidents to problems, as "evidence" to support further investingation for a root caus...
Hi I am importing data from a remote file using SFTP file retrieval method. All the available data gets loaded except the first column, the same thing works when i use file retrieval method as Attachment & attach the file to the Data source locally....
Hi I am configuring email for the customer. As per the requirement, service now smtp account will be used for sending account but the email address should look like it is sent from customer email domain. Hence I am referring to the section 'Standard ...
Is ServiceNow a public cloud, private cloud or a hybrid cloud product?
Hi All,I have created new extension table for cmdb_ci, now I am trying to create UI Action on the extended table, unfortunate I don't see the table name in UI Action table selection.any idea why the table is not showing?
We have developed a custom engineering change workflow. We capture the date when the workflow state changes. We would like to create reports that display how many days the change has been in the current state instead of the last update date. Can this...
I need to create a new application scope in that i need to edit some global scope tables how can i achieve.?and i need to create new view or section particularly for this scope.the fields of the tables in global scope should not change.
I have a simple scheduled job script that I want to inactivate a record producer catalog item at a specific time. Below is my script, but the active flag is still checked when I execute it. I have ran this through a background script by adding gs.pri...
There are a good number of incidents that have been Closed (Automatically) but the Closed by value is blank, not populated with 'system' or the name in Resolved By. Any ideas on why this would happen?
Where are the US data centers located?
| User | Count |
|---|---|
| 52 | |
| 27 | |
| 26 | |
| 24 | |
| 11 |
