Could anyone please help me how to configure integration from Jira to servicenow with the help of jira spoke where I want to create stories in servicenow from Jira. This is a unidirectional integration where jira act as a source and servicenow act as...
Hello Everyone, I have one requirement, The catalog item having the App value -reference type(reference table gm-app table) Choice1 Variable -reference type(reference table -gm_add_il_table) Choice2 Variable -reference type(reference t...
Is there a way to disable or suppress work notes entries of every Service Bridge update from the consumer to the provider instance? We've deactivated the work_notes inbound/outbound fields on both provider and consumer instances. The Work Notes fie...
Hi, I have a flow that when a request with certain conditions is inserted a change request is auto made. How can I link the request to the change in the related list?
Archive Request record along with connected RITM And Catalog Tasks 2 Years After ClosureI want to archive this i know there are archive rules what we can configure i want to understand how my ritm and sc tass also will be archived?Do i need to create...
Hi experts I have a custom flow for each state in the Change Request which handles state transitions, approvals etc.But anything manual disrupts the flow i.e. if the Change Manager adds manual approvals that is affecting the flow. What is the best ap...
Hi Team, A simple GlideRecord code is taking infinity time to insert a new record into a custom table I gave the sufficient role to logged in user to validate the create ACL but no luck any idea on this ?
When change request state is moved to implement state actual start date is mandatory. If actual start date is less than planned start, then throw error message and make justification field mandatory. I have written onChange client script for actual s...
We have approver groups broken down by business unit, in the event of urgent approval needed, we also have a master approver group that we would like to be able to authorize things on behalf of these groups. how do I give this group the ability to ap...
Hi all, I am trying to create a UI action on the Incident table that will switch the view to the Self Service view. Unfortunately I have not been able to find a solution. The goal is to create a related link at the bottom of the list view called "Sel...
Hi All, I have to create a Catalog task for the Catalog item if the variable "Temporary" is selected, I have created Flow designer for the Catalog item and the Catalog task should create before or less than 14 days (<=14 days) on basis of Temporary d...
Hi All,The design of service request catalog items and their supporting workflows in a domain separation context is where we could use guidance to help minimize development and maintenance effort of the catalog items and flows. I’ve found a fair bit ...
I need help to see if ServiceNow or teams has the ability to adjust the window size in Teams with the ServiceNow notifications. Currently its very slim and want to see if it can be stretched out to be easier to read. As you can see by the screenshot ...
After upgrade to Yokohoma getting this error when trying to assign to user and change state to Root Casue Analysis. Anyone facing the same issue and was able to fix it?
Hello Everyone,We have a form where they were managing the data in excel and now we have converted it to and Catalog form.So Now they want us to convert the historical data in RITM and we are able to generate the RITM's via cart API. Only the Challen...