Resolved! Accreditations Suggestion for ITSM
I want to gain more knowledge of ITSM, so I would like to take accreditation courses. Could you suggest some accredited courses related to ITSM, excluding 'Now Assist for ITSM' and Process Mining?
Forum Posts
Resolved! Is it possible to make variables visible on SCTasks when coming from order guides only?
Hello, I have a requirement to make certain variables only be visible on SCTasks when coming from an order guide and not be visible when submitted from the standalone catalog item. I tried making sure cascade variables was set to true and marking gl...
Error in the update set logs after committing the update set
HI, Getting the below error in update set logs after committing the update set in production. Didn't get this error while deployed in Test env. Log : Cannot invoke "com.glide.db.PrimaryKey.addQuery(com.glide.db.meta.Query, String)" because "this.fPr...
Populate Manager variable based on selection of User variable
I'm working on a catalog item that has two variables1. User -> Reference to sys_user table2. Manager -> Select Box The requirement is when a user is selected then Managers select Box should be populated with the Manager(s) of that user.Some Users may...
Approval state could not changed still it is Requested state only
Hello Everyone, I have one RITM and having one approval ,it have sent to requested for user Manager. He was already approved and approved related notification mail sent to approver. But approval is in still requested state under RITM .Same cat...
Workflow: Wait-for-condition still stuck after timeout expires
Requirement: After approver Rejects, I want the workflow to wait up to 7 days for any journal comments on that RITM. If a comment appears within 7 days → immediately go back to Approval. If no comment in 7 days → mark ticket as Closed Incomplete. Cur...
Configuring IMAP to Retrieve Sent Emails ([Gmail]/Sent Mail) in ServiceNow
Hello Everyone,I need to fetch all the sent emails (email IDs) from my Gmail account into a custom table in ServiceNow.I have tried setting up the IMAP email account configuration, but I’m not sure how to target the [Gmail]/Sent Mail folder so that i...
Resolved! List views in SOW indicated that Live Updates are Paused post Yokohama upgrade
After upgrading to Yokohama release, we found that the list views in Service Operations Workspace indicate that the "Live updates are paused". This is not something experienced un Xanadu release. I am trying to find out how to change the setting to r...
Resolved! Never Logout My screen or account
Hi Community,I have a question regarding user session timeout behavior in ServiceNow.Currently, when I leave my ServiceNow screen open, my account eventually logs out or times out. This is causing issues because I need the account to stay logged in a...
Vendor integrations
Hi all, I need to know please if the following vendors support system can be integrated with ServiceNow to import tickets created there:- Microsoft- SAP- Miraki Many thanks
Resolved! translated texte on employee center
Hello guys! i try to translate this requests text on employee center with system_messages texts editing but the probleme that it dosn't change!!! have you any idea when i can translate it please! Thank you
Resolved! How to enable Helpful buttons widget below the articles?
The plugin snc_knowledge_advance.installer is installed.Now how can i enable this helpful (Yes / No) below all articles? I have tried finding the system property but i do not see any property name containing *article_feedback". Should i enable any sy...
Resolved! Major incident tab Visibility on major incidents
Hello All,I want to understand when a major incident is proposed there is a major incident section gets visible with some fields,I want to see where is this configuration present i have added some fields in the major incident section i want to make t...
Resolved! Pass info from record to Iframe widget
Hello all, I'll try and explain this best I can. I've created a portal widget, for security reasons I'm going to call the page "sp/exec".To make it easily accessible I have then created an IFrame widget in a dashboard to said widget. This works al...
One API Feature ,One API Feature Provider ,One API Service Plan ,One API Service Plan Feature
One API Feature ,One API Feature Provider ,One API Service Plan ,One API Service Plan Feature getting added to my update set after Xanadu release.i have not work on nay REST/SOAP integration , still i can see this getting added to my update setcan a...