From the Service catalog, when building a catalog item (in this ex, for requesting a monitor cable or converter/extender), what is the best way to use pictures to select an item vs checkboxes, drop downs, etc. Since I don't expect most users to know...
Hello, Need to deactivate the OOB announcment "Alert : Appsec Daily Data Collection". I make it active as "false". However it will activating automatically after some time. What code makes this announcment as active automatically. Can anyone help me...
Hi Community, We need to setup from scratch (not aware of anything available using Integration Hub etc.) a process that will reset Entra MFA to allow colleagues to register a new device to handle MFA. Unfortunately, there is no OOB solution like the...
I want to send a email notification every 6 hours. The email body will contain the count of all open tasks , the tasks number and short descriptions of those open tasks. Please help urgent.
I want to send notification mail reminding that a task is opened. The mail should be sent every 6 hours until the task is closed. Please help its urgent
Hello,Description:I have a catalog item that does not contain a specific variable in its configuration. However, when a request is raised using this catalog item, the Flow Designer context of the RITM shows this variable.I have checked:The catalog it...
Hey Guys, Sorry if this is the wrong place but I wanted to know the best way to relate ci's to a change request. My company is wanting to basically tie a Service and Service offering at the Change Request level and actual CI's at the change task le...
How to change the position of the Add attachments in catalog item.Please go through attachment for more details.
Hi,How to enable mentions in a custom journal field.Can anyone please help on this, It will be useful. Thanks!
Hey,I created a report on the alm_asset table, I want to display 'only' the records having the sum of their quantities below a value contained in another field. in the 'Filter Condition' zone, I can't filter based on the SUM calculated by the aggrega...
My flow getting failed every time in step two "Update Record" action. via dot walk i'm trying to read the RITM record and updating the Approval status to requested.But its failing in some cases for example out 10 requests its failing 7 times. latter ...
Hi everyone, hope you can provide me with some ideas / or a yes or no for this issue. We have a UI action modal on our P1 incident form to allow our MIM's to send a Text Message out when a P1 is ongoing. The modal pop up once the UI action is selec...
Since upgrading from Helsinki Patch 9a to Jakarta Patch 3, non-admin users can no longer see all of the fields when building an Incident template. ITIL workers now only see these fields:At the same time, ITIL workers still see all fields when buildin...
Hi, I am creating a new portal form for line managers to report that their employee who has left the company will be returning their equipment, so the desktop team can arrange for the equipment (laptop etc) can be returned. On the form I want to pul...
Hello Everyone, Could anyone please help me on this. I have three variables(first name, last name and email id) in a catalog item to create new user. If some one will enter first name and last name in the variables if first name+ last name is exist i...
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