Rather than the baseline Inbound Action "Update Incident (BP)" which reopens a Closed Incidents if its replied to with the subject line "please reopen," we'd like any reply to closed incident to result in opening a new incident. I thought I had the i...
Hello, The issue is we are getting duplicate email notification when we change the assigned to user.We found that there is duplication of field changes in the activity log for this scenario and hence the duplication of notification.We checked all the...
There is a particular comment that is added from an unknown source in my RITMs when I use a particular UI Action. I can't find it in any configurations, so I wonder if there still is a way to use something like the good old Field Watcher in order to ...
Hi All,Can anyone help me to write script for kill the scheduled jobs running more than 30 mins.we have option to manually kill but we need to automate by checking the age > 30 minsThanks in advance
Good evening.Last time, I tried the below community answer for this question and it worked.Solved: How to allow snc_internal users who are on a ticke... - ServiceNow CommunityBut right now, we have got one more issue related to this. snc_internal use...
Good afternoon. I have a requirement on a Catalog Form.When Request type is Modify and Account group is ZTRD, then it should check the below company code: AU, IN, HK, SG company code should assign to APAC SSC SAP MDM ENG Assignment group CN, KR, TW, ...
When a Change Request is completed, the related Incident record should be updated.If the Change Request fails:If an Incident is already related, it should be updated.If no Incident exists, a new Incident should be created. ...
I have a vendor that only accepts orders in an Excel spreadsheet sent as an attachment to an e-mail. When my user's need items from this vendor they currently have to download a template and update the Excel file and e-mail it to the vendor themsel...
(function executeRule(current, previous /*null when async*/) { var x = new GlideRecord('incident'); x.addQuery('parent_incident', current.sys_id); x.query(); if(x.next()){ if(x.state=='7'){ gs.addInfoMessage('This is a c...
I need a script for below requirement. The script should output the count of incidents for each priority. I was able to achieve this using the below script. var gra = new GlideAggregate('incident'); gra.addAggregate('COUNT', 'priority'); gra.que...
Hello Community, I have an order guide to request access to various applications. Is there a way I can get the Service Portal search functionality to search for the contents inside of the order guide? For example, one of the applications people can r...
Hi all, We have a huge list of standard changes in our organization.Some of those standard changes require to receive specific variables to be completed. Let me put some examples:Restart a server requires to specify which is the server to be restarte...
Hello All, We have a requirement in which we have to integrate two ServiceNow Instances by using Ebonding Integration by using Flow Designer and REST Message. When an Incident is created from the Source instance it should create a Case (CSM) in...
On character request a field character length is 4000 but it is not accepting 4000 it is taking hardly only 100 characters
Hi Team, I need to copy comments from Approval(sysapproval_approver) to RITM, how to achieve it? Regards, Akshata Patil
