Global Search: Name and Attachment
I have a requirement to search records in global search by name, short description or attachment title for custom table. OOB am able to search incidents by name and short description.
Forum Posts
Invoke catalog widget from the different new catalog.
We have a catalog widget featuring several variable questions, and I wish to utilize and complete this widget from a different catalog. I would be grateful for your help in achieving this objective.
Hide record producer from ESC search but still able to be submitted
Hi all, I hope this is the right forum for this. I'm running into an issue where I'm trying to make a particular record producer not searchable on the ESC but still usable via a direct link. I've seen posts mentioning removing it from Catalogs / Cate...
Adding report summary in email content when creating schedule report
I've created a list report to show the long pending incidents and scheduled it to send to CIO and senior management weekly. Some time there would have no pending incidents in the report, instead of omit when no record, he would like to add a ticket c...
How to Implement Red Dot Flagging for a Specific Field in List View?
Hi, I need help with a scenario where I want to add a red dot flag to the list view of a specific field (the stage field in an RITM). Specifically, I want the record to be visually marked with a red dot whenever the field has a particular value ("wai...
Why I am not able to save the sub flow??
"com.glide.flow_design.action.model.flowdesignparameter.getname()" because "flowdesignparameter" is null this is what I am getting, and it is throwing the above error?
Resolved! g_modal in UI Action workspace client script query
Hi All, Have a query on g_modal workspace client script in UI action.on Agent workspace once click on - "Close complete" button the below Pop up window shows upQuery: Is it possible to show fields based on another field selection. Example below: "Sel...
I need to create Change Task after RITM
Good morning. I have a requirement, that on the Catalog form, we have a Change Request field. So, before submitting the form, the user should have created a Change Request first, then only he can fill out the form.Once form is submitted, RITM gets cr...
Urgent - Workflow Script - Assignment group need to set properly based on Company code
Good evening. I have an urgent P2 incident.The requirement is, when Catalog form is submitted, based on company code, it should set different Assignment groups.For now, the below is working perfectly fine.AU, IN, HK, SG tickets should assign to APAC ...
Simple list report
On the sysapproval_approver table, how would you show the managers direct reports and the completed approvals? I'm missing something in my query not sure what exactly.
Resolved! Duplicating a ticket without submitting it using UI Action.
Hello, good day/eve) I am trying to create a UI Action script so that I can copy a change.Instance details: Developer instance. Xanadu.UI Action is as follows:UI Action script: var gr = new GlideRecord("change_request"); gr.initialize(); gr.request...
Resolved! Advance refence qualifier
Hi Team,could you please help me with reference CI data which is not showing in configuration item field current filter we need to add Proofpoint. CI as well, what could be the new filterwhich is not showing in configuration item field.
Flow designer issue on one service request
Hi All, While opening the one of service request flow getting error" Content not found :Your flow cannot be found. Flow sys_id:" , please suggest how to resolve this issue in servicenow. Thanks.
Resolved! Email Client Template HTML body customization
Hi all,I'm currently configuring the Email Client Template, for the body I'm using HTML to create a table (attached)Here's the source code preview: Is there any way to customize some parts in the HTML like the 'Incident Number' or 'Customer name/cont...
Resolved! ServiceNow System Administrator interview questions
Hey All , My Interview Schedule ServiceNow System Administrator Can you tell me some questions for the role, and which admin should I study more so that I can get placed there ? I Have done Incident management , Change management , Problem manageme...
