Enable wildcard search (* or contains) condition
Is there a way to customize the header search bar? My client has asked that when this filter is applied in, the search bar the conditional operator should not be ">=" but "*/contains" instead. HELP
Forum Posts
How to hide the formatting toolbar for an html variable on catalog item?
How to hide the formatting toolbar for an html variable on catalog item? expected output is
Improving knowledge accessibility for Requests / Requested Items
What is the best way to provide agents with the knowledge they need to fulfil service catalog requests? Our agents handle these requests within the Service Operations Workspace. Currently, they must manually search for relevant knowledge base article...
User not receiving notifications - no obvious reasons why!
Hi All, Very stuck here - we have a user who doesn't seem to be receiving engineer update notifications that other identical users in the domain (same roles etc.) are getting. Conditions below: Are there any obvious reasons that could lead to this i...
When I submit 3 Forms through Order Guide, I get error as "Sorry, the page you requested was not fou
Good evening.!I have an Order Guide, where I have 1 Catalog Form (Maintain items - (which generates a RITM)) and 2 Record Producers which generates an Incident and a Generic Request.So, when I submit all together, no errors comes, and tickets are cre...
Is it possible to translate catalog item still in draft?
There is no Edit Translation button for catalog item in draft. Right now, we need to publish it first to get the button, but we need to have the translation in place before we can publish the catalog item.
Resolved! Catalog Item which does NOT create a REQ/RITM records?
I have a catalog item and a flow which I've assigned as the process engine. The flow itself looks at the data and determines which table the record should be going to, then creates the record. Ultimately the process serves more as a record producer ...
Resolved! Enable audit and activity formatter
I have a requirement to enable auditing and add activity formatter for a custom table. But Im not sure if its correct to enable audit to all tables. Will it impact performance and storage space?Additionally, what are the factors I should consider bef...
Resolved! Stay in page after pressing 'Submit' button
Hello, I'd like the 'Submit' button for new Change Requests to not redirect users to previous screen, rather redirect them to their new Change Request.I found the UI Action of 'Submit' on table 'Global', I just don't want to mess it up by doing stuff...
can we query script include function to the related list
Hi Team,can we query script include function to the related list for M2M Relationship.If yes could you please help me how to do that.Thanks,Suresh
Resolved! how can i export data into excel [.xlsx] via script
Hi All, Please guide on, how i can export data into excel [.xlsx] via script. Regards, Suresh.
Ui page cancel and confirm button for service catalog
HiCan anyone please help me with code correction for the ui page:I'm not able to submit catalog item when we clicked on confirm button in servicenow during submission of catalog item request, im getting an dialog box but after clicking on confirm but...
Resolved! Discovery Location Update Issue – Need Assistance
Hi everyone,I'm currently facing an issue with the Discovery tool. Here's what's happening:We had a user travel to another country, and Discovery scanned while they were abroad. As a result, the location of their US assets was updated to a site in Ge...
Catlog Item
For catalogue items, where line manager approval is there - approach all form owners and inform them that if line manager will not approve ticket within 3 Days/?, then approval will go line manager's manager which we are going to implement.Could any...
Resolved! Related list issue with Problems and attached Incidents
So we have a Problem that has a few Incidents have been manually attached to it from the related list on the Problem record The way I believe it should work is that if I go into one of those Incidents (ex INC0025026) I should see this Problem in its...
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