ITSM forum
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Ask a Question

I am getting below error while uploading excel for load data. com.glide.db.impex.datasource.DataSourceException: java.io.IOException: error in loading headers from the xlsx data source: The supplied data appears to be in the OLE2 Format. You are call

Hi @Ankur Bawiskar  I am getting below error while uploading excel in load data. com.glide.db.impex.datasource.DataSourceException: java.io.IOException: error in loading headers from the xlsx data source: The supplied data appears to be in the OLE2 F...

Community Alums by Community Alums •  
  • 3075 Views
  • 4 replies
  • 1 helpfuls

MID Server in K8S -> readinessProbe & livenessProbe

Hi there, we setup our MID-Server in a Kubernetes Cluster with ArgoCD.I woundering about the lifeness and readiness Probes. We found a script "check_health.sh" in the MID-Server Application, but it doesn't work as expected. I give the container the w...

BjörnB by • Tera Contributor
  • 372 Views
  • 2 replies
  • 1 helpfuls

Importing data from csv

I have this use case where I need to import some data into servicenow. This dataset is used to assign Ids to employees based on their location. A particular location can have ids ranging from 1-9 and A-Z and there are say 15 such locations. Some of t...

Screenshot 2025-03-12 at 4.23.53 PM.png Screenshot 2025-03-12 at 4.25.16 PM.png

Flow designer - adding checklist template

Is there a way to add checklist template as part of flow designer action. I come across a similar post (https://www.servicenow.com/community/itsm-forum/flow-designer-adding-a-checklist-to-a-form/m-p/533086#M104865) but it seems this post is discussin...

Sri29 by • Tera Contributor
  • 2583 Views
  • 15 replies
  • 7 helpfuls

Why system is allowing third party users in servienow?

In the system a third party user logged into our portal of some other company domain. We tried to replicate the issue in the lower env but we couldn't able to log in. Is there any OOB functionality so as to resolve this issue and prevent the allowing...

ShobhikaR by • Tera Contributor
  • 263 Views
  • 2 replies
  • 0 helpfuls

Resolved! Records Visibility

As a user, I want to only see incidents that are assigned to my group. So that I cannot see tickets assigned to other group. How to achieve this?

David Boom by • Tera Contributor
  • 594 Views
  • 5 replies
  • 0 helpfuls

Metric definition for incident

Hello Community,I have a requirement to create metric on incident table to show count of state changes within single incident.Along with this I have to : Show incidentShow Assignment GroupShow SLA met ( Yes/No)Please guide how can I proceed so that t...

Drishti by • Tera Guru
  • 485 Views
  • 3 replies
  • 0 helpfuls

Requirements gathering to request order or request forms

Hello,I am trying to gather requirements for different types of request forms. What is the basic way of going about it so that I am sure that I have all the requirements.A back story . This client has a list of many requests they want forms built out...

Olly27 by • Tera Contributor
  • 740 Views
  • 3 replies
  • 2 helpfuls

Resolved! Alert Message

Hi All, There is one task that the table name 'Exception' in  that table i created one list field named as VITs and it refer to the another table name 'sn_vul_vulnerable_item' in that table form i created one choice field named as Reopened and the va...

satyamc by • Tera Expert
  • 430 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to check the transaction time to load the related list

Hi all,  We have configured many Sections in related lists and we wanted to know what the time is taken for each section to load, so to remove that particular table from the related list. Can someone help how to check this. Please see below pic what ...

Chaiatnya_1-1741721069073.png
Chaiatnya by • Tera Contributor
  • 741 Views
  • 3 replies
  • 0 helpfuls

Resolved! Custom field creation for priority

Hello Community,We have a requirement to create custom priority field with (P1,P2,P3,P4) which only assignee can select. Now, I saw we have a OOB field "priority" defined and we don't want to modify those configuration. What would be the best practic...

Labels