For a notification(email invitation) when triggers the email content is blank for some recipients while for others it is coming fine. Is there any known issue or any reason why this is happening.
Hi all, there is a html field and the filed value we are showing on portal. When printing the new lines are replaced with <br/> and I want to replace with new line in widget as well, but it is not working. But in when i troubleshoot in background scr...
Hi Everyone,I have Three Tables A,B and C. Table B has a field referring to Table A , and Table C has a field referring to Table B. Now I want the list of Matching Records from Table C as a Related List in Table A. I have created a Relationship Recor...
Why attachment is getting stored on ZZ_YYsc_cart_item not on ZZ_YYsc_req_item.Why attachemtn type variable is storing attachment on ZZ_YYsc_cart_item how to get it solve set to ZZ_YYsc_req_item table.
Hi Team, I implemented Advanced Work Assignment which automatically assigns incidents to available Agents. Now we wanted to implement Predictive Intelligence in same instance of serviceNow. Using predictive intelligence, it has to predict right cate...
Hi All, I have a mandatory reference field called 'Select Device' if there are no device records available, then None should be displayed, and user should be able to submit the form. Please suggest, TIA
Hi All We have notification configured for CI based on assignment group such that when any CI is related to change separate notifications are triggered to same assignment groups based on their association with different CI. Is there way to optimize t...
Hi All,I have a requirement, need to create the Asset report and in that report need to include the "Duration" option of the Asset stayed in "Pending Return". i.e., want to know how many days a Asset is in "Pending Return substate". Can someone help ...
Hi All, I have custom table in witch there are 2 approvals once 2nd approval approved after that 2 ritm ticket has been created witch is working fine now I want that in that particular RITM and sc_task table variable should come witch is not coming k...
I'm working on a Service Catalog item and I want to add more than one option to a variable. However, the variable type I'm using is "Custom with Label" (i.e., Custom Label). I’m trying to figure out if it’s possible to display multiple selectable opt...
I have a business rule written that whenever a P1/P2 incident is resolved then a problem record will be created automatically. The problem record is being generated correctly, but there are some times where duplicate problem records are being created...
Is there a way we can lock down particular articles in a Knowledge Base to only be viewed by specific Groups or User criteria without locking down the entire Knowledge base? We have a group who doesn't want to have to maintain two Knowledge bases, Ju...
Hello - does anyone know how to change the NAME of an existing standard change template? I am in the template, and there's an option at the bottom of the screen to modify the template, but this doesn't seem to let me change the template's name. I c...
SLA is not getting attached to incident when assigned to is filled while creating ticket.
I have a requirement to allow personal information to be collected from users on various catalog offerings. This information should only be visible to specific groups of ITIL roled users depending on the offering. To make this happen, I have used m...