Hello Community,We have a requirement to create custom priority field with (P1,P2,P3,P4) which only assignee can select. Now, I saw we have a OOB field "priority" defined and we don't want to modify those configuration. What would be the best practic...
As I’ve worked with ServiceNow over the years, one thing is clear—its capabilities go far beyond IT service management. The platform is a true game-changer for businesses looking to transform operations, automate workflows, and drive efficiency acros...
In Change Management, we want to restrict a date & time field named 'start_date' so that users can only select dates after a specific date and time.For example:- If a user submits a change request on Thursday or Friday, the 'start_date' variable shou...
Hello team,I have active schedule email reports and now i want to check all active reports recipients and if any of the user under schedule report is inactive I need to remove them. What is the best approach to do that because manually open each sche...
Hi Folks, As an admin, is there a way I can default the "Stacked view" = true on the Service Operations Workspace? Thanks in advance!
Is there a way I can get "Create Request" separated on its own? This is a UI Action in SOW.
Hi,I am getting records from another instance and storing in custom table using GET Api in scheduled job and set it to run in every 60mins. I want a ui action to be created in list view of custom table so user can click on the button to get the updat...
Has anyone setup recording/managing domain names for your organization within the CMDB? As a university, we have a lot of these and we want to look into tracking them and integrating them into the change management process.I looked the other day and ...
Hi All, I have created the change task and one peer review task is created and it was closed. As per the behavior change state will be Assess. but the flow was stuck here only.
Hello, While creating a new IT Knowledge Article, the Related search results to display only the relevant articles from the IT knowledge bases. Please let me know how can we achieve this and it shouldn't effect other knowledge base articles.
How does ServiceNow ensure that the available options in the 'Assigned to' field in the 'Incident' table depend on the selection made in the 'Assignment group' field?I checked the Dictionary Overrides for the 'Assigned to' field in the 'Incident' tab...
Hello Community! I have requirement Add the Average incident resolution time for the last 6 months_ALL groups (4 groups) by PRIORITYUse Business duration to calculate resolution timeFirst visual add as a bar chart with 4 bars: P1, P2, P3, P4 for the ...
which is the best practise to populate assignment group whether CI or Business service on change request form?
I have a select box variable with multiple choices, I need to show other variables based on select box choices.If choice A is selected, variable AB and AC should be visible.If choice B is selected, only variable AB should be visible.Am able to achiev...
Hi I am working on Onchange client script.there is a field called description.description should not allow special character but should allow hyphen.it should only allow length = 32 char.below is the script i have written. function onChange(control,...
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