Hi All,In the Major Incident Workbench, we will create communication tasks. Is there an option to automatically select the "To" and "CC" lists based on the inputs from the incident? instead of selecting it manually Thank you
Hi All, I am trying to get values of left side of '-' in String. Could someone help me to figure out. Suppose my string is : ABC - DEF I want to print 'ABC'. Please help!
Hi @Ankur Bawiskar I have two tables one is interaction and second is incident and there is OOB UI Action Create incident in interaction table. I have created one related list in interaction and I want list of incidents which are created with specif...
I'm looking for advice on the best way to calculate the time between communication plans for our Major Incidents. The ask is to report on the time between the tasks. For example initial sends out at 8 am and the update needs to be sent at or before...
I want display Confirm message on change request : when state changes to schedule to new add confirm message using the OnSubmit Client script with option Yes and No. Is this possible? if not then how do we achieve this functionality?
How to filter users for Activity Stream @mention, we want to hide admin accounts when user mention @.
Hi All, I wanted to create RITM tickets by using inbound action Item sys id is var item = cart.addItem('49dd78a3db427c50eeb8026dd3961902'); right now ticket has been created but not going to current catalog item. kindly find below screen snap. which ...
Hi community,I run into a communication issue. I am the product owner of ITSM. Recently I have released a new feature which redesign the resolution code in the incident table. The change is submitted by process owner of incident management.However, a...
When clicking on the assignment group lookup list for change records, I would like to see the group name and its description to help my analysts pick the correct group when transferring to another group.I believe this needs to be done via the diction...
Hi, I added the script below in timer activity which is working fine and creating task one day before business day in our dev instance but the same script is not working in test instance, is in the script anything missing? please help on this. Thank ...
Hi All,I’m working on creating a report for our Hardware Table to track any state changes and assignment updates made to assets.For example, if a laptop was initially assigned to Joe Smith and is now assigned to Sarah Biggs, I want to be able to see ...
I've a catalog item which contains a variable 'Select Governance Group' which is a 'reference' type and which is referred to a custom table "u_rlm_governance_group". I've an another variable 'Name of members to be removed from Governance Group' which...
Hi All, I need to remove value from field in many records and I want to do this by Background Script.Field from which I need to remove value is 'operational_status' in Servers:The issue is that when I open the record then in every record table in dif...
Since upgrade to Utah, all our attachments are being encrypted. In Tokyo and before there was a checkbox here to choose to encrypt. That is now gone and none is not the default option. ServiceNow support says this is OOB, but I can't believe this was...
Hello - I am trying to setup a rule that will automatically remove users from all groups when they go on leave of absence. We have field on the user record that is automatically update from our HR system if someone goes on LOA. I created a business r...
