Hi Community,I’m running into a global issue with all date-time pickers in our instance:Symptom:Calendar renders the header (month / year) and “1”, but the rest of the grid is blank.Time section appears but is not clickable.Screenshot attached for re...
Hi.. we have setup user provisioning from AD in UAT and PROD. I am facing an error only for one user. All other user provisioning is working fine. What could be wrong? For this user, we tried onDemand provisioning from Azure
Hi All,I want to Get the values from RITM and set the values to sc task to control the sc_task form field values,Below code is not working for me.Note: Variable type is choice for both RITM and SC_task variablesfunction onLoad() { //Type appropria...
On incident form caller reference field, I want to display only HR department users but without using reference qualifier. Please help me with the what are the ways we can do this requirement ?
I have a requirement where we are resetting the password of user via Orchestration and incorporated a notification activity within workflow which is sending the credentials to the user. However once the RITM is closed the password is visible in activ...
Which topic areas cover Implementation of a CMDB and Best Practice management of CMDB records via a Service Configuration Management process which is part of ITSM activities such as Change, Incident, Release Mgmt. I am interested in finding out how s...
Hi Everyone,I am getting the below error in flow even though the flow is running as system user.But the flow is working as expected in lower environmentsERROR: The requested flow operation was prohibited by security rules.Can anyone help with thisTha...
How to extract the KB articles from snow in word format?
Hi all,Does anyone know if there's an OOTB function for tracking or marking that a ticket was assigned incorrectly without having to create a custom mechanism?ThanksRob
Hello, There is a catalog item when I click on it to open, it opens an external link and displays alert box to enter user's credentials to access that page, with normal search on sp portal and when I do the same search by activating Genius results it...
Hi Everyone,I need to update the CWM plugin from the current version(5.0.0) to the Latest version (6.0.3). Does any data will be lost ? Should I have a backup of any data? Also I need to update the plugin in all 3 Instances (Dev, Test and Prod). sho...
How to set this in alphabetical order. Anyone Please help here
Hi, I want to remove state and instead of state add case status which is a custom field.Can you please help on this, It will be useful. Thanks!
Hi, I have a catalogue item where we have a MRVS, in that multiple rows can be added and based on the variable(from MRVS) we need to trigger approvals through workflow, can someone please help?
Hi Everyone, On the Catalog item I have a variable referencing the Knowledge article (kb_knowledge) table.At the moment, the variable retrieves all versions of KB articles where the conditions are: Active = true and Workflow = published.For example, ...