Resolved! Parsing date and time in email action
I have date in the format: RequestedDate: October 04, 2024 1:45 PM Is there away to parse this and split this format to populate data and time fields?
Forum Posts
how to setup Oauth API configuration for the SAP REST API Integration
how to setup Oauth API configuration for the SAP REST API Integration I am doing the REST api integration between the SAP success factor to ServiceNow. Please help me to the how can we setup the Oauth profile in servienow
Resolved! Customizing the Major Incident Management Workbench Page (London)
Hello Everyone, A client would like to make some customizations to the Major Incident Management workbench page but it appears that this is not possible, at least not in London? In this post (which is now 3 months old, so I realize things may have c...
User is unable to see resolved tickets within his SNOW user porta
Hi team , could you please help me to fix this ?When tickets are closed/resolved that were opened under his name, he is unable to see any tickets that were closed, and are therefore unable to see any notes within the actual SNOW requests from his sid...
Create an approval process on the Standard Change Template Table
Has anyone created an approval process for the records in: std_change_record_producer.list table? Is this a good idea? I found the documentation of: Propose Standard Change Template but my users are concerned about out of date proposals. Thank you.
Redirection for my ooo compose email ui action
Hi everyoneim using an OOO compose email ui action and it renders a client email template and generates the mail, so once i hit send email it is supposed to redirect me to the record but it stays in the same send email ui where email is generated and...
Create Event Trigger in Workflow Context for Notifications
Create Event activity in the workflow context is not triggering email notifications. How can this be done?
autopopulate
when selecting rc category as messaging , rc sub category as storage then rc details should set to none available and rc category as network , rc sub category as software then rc detail field should set to none available without script
Resolved! Read only access - whats required
Hello Community, I apologize is this is something for my account rep. My question is I have a group of people at my company who want read only access to request. My question is do I have to have then ITIL licensed in able to pull this off?
Resolved! Workflow script error - Catalog Form
Good evening.I have a Catalog Form "New Colleague", where we enter user details and emails are triggered.For new colleagues, condition should be that, created on today, start date should be 3 days ago in the past or start date should be 28 days in th...
Resolved! Static Message Not an Announcement
Hi Is there a way of putting a temporary static message on the User Portal just above the Welcome to our Portal, (Name) That is NOT an Announcement ? We want to put a temporary message up but not at the top as it can get lost in the announcements
when company is pulse and assignment group l1 then service desk is empty how to resolve
when company is pulse and assignment group l1 then service desk is not empty how to resolve
If state is resolved then send a notification and once enduser replyback to the same resolved nottfy
Hi,If state is resolved then send a notification and once enduser replyback to the same resolved notifiation then state should be auto closed.I have done with the resolved notification but when i reply to the same email it is not auto closed.I have t...
Need to change the time zone for zdx integration - ZDX summary Section on incident
Incident form As you can see in the image, this is servicenow integration with zscaler using plugin i.e Zscaler digital experience.Now in this From and To date are showing UTC time zone by default.I have to change it to IST. Kindly help how can I cha...
How to bring current userName on workspace view like welcome to userName?
Hi All, How we can bring userName on workspace view? Thanks & Regards,Gopi K.
