Auto populate field on Incident
I would like to auto populate the 'Channel' field on Incident ticket to Phone if user logged in/creating ticket is part of specific Assignment Group - is this possible?
Forum Posts
Restricted Assigned to field on problem record
Need help on to create ACL for The Assigned to field should be writable by current Assignment Group and Global problem management team only on Problem record. And in New state Assigned to field should be writable by everyone.
Resolved! Unable to Validate Variables in Multi Row Variable Set
I have created one MRVS and inside i have created variable application name. But I am unable to validate if add the same application name in diff rows it should display errormsg for on Change. function onChange(control, oldValue, newValue, isLoading...
Data is not getting saved in the custom fields and the fields are used in change form section tab
Hi All , I have a requirement where I have created a custom table which has 3 fields which are of yes/no type and one field which is a reference field as field name = record number and it is referencing to the change request table . I am using this ...
Resolved! Incident should not resolved if any task are pending or open. once all the tasks are closed then only Incident can close/Resolved.
Hi, Incident should not resolved if any task are pending or open. once all the tasks are closed then only Incident can close/Resolved. For example: In an Incident there are 3 tasks are there if 2 tasks are closed and one is open/pending then if i cl...
Unable to create record in table
Hi All, User having a required role for record creation in custom table, but unable to create because the fields are in read only. Only able to create while having admin role.But user able to edit or delete the existing record There is no field leve...
Map variables to description field on incident form
Hey guys, On record producer, when an incident is raised on behalf of an affected user by their manager, or is raised by there manager's manager or any other additional manager to reset password autopulate the descriotion field with caller, affect...
Resolved! item description
Hello friends,I am creating a catalog item. I want to on the which can be by end user and also I want to show some instructions to the end user. Then I want to give an option . I am not able to find the variable or option instructions. Please help Th...
Serviceportal
How to make "Popup & Reason " as visible when Helpful is selected as "YES" in knowledge article. when the user helpful? is selected as "YES"then show the popup Thanks for the feedback to get even better & show theReason.
Resolved! CIS-ITSM Exam Preparation
Hello all,Is the best place to prepare for the ITSM exam the documentation?I've grasped a strong understanding of the baseline functionality and architecture of each domain but I am curious where I can go to better prepare for the Business Cases and ...
What are User Profiles in Servicenow Yukohama, Is it different from other versions?
I want to know if it is possible in Yukohama - User Profiles to create multiple shadow profiles for a same person, likewise we do for Translated Versions of a Knowledge Article ( A separate object but linked with the same user).Different profiles can...
Need EDIT access to the reports in dashboard
RITM Variable and Field data:Requested By: Suswara Venkata GoliRequested For: Suswara Venkata GoliShort description: Need EDIT access to the reports in dashboard SAP Security AMS - IBM KHCDescription: Need EDIT access to the reports in dashboard SAP ...
Notification URI_REF links redirect to Employee center
in our email notifications , we would like to redirect the notification Uri link to to employee center portal , when user click on the link it should redirect to portal instead native UI Here is the below code. can someone please assist us. (functi...
Integration SentienelOne & ServiceNow
Hello, I am looking for a solution to integrate SentienelOne to ServiceNow via API. Actually, we are wondering if anyone use SentinelOne as input tool to populate the CMDB?Thanks
Decision Tables not working in Flow Designer
We recently started to use Decision Tables.We have created a table to look at an employees department, and based on that assign a catalog task to the right teamWe have some departments that have a specialized Service Desk, so instead of those Onboard...
