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Resolved! Transform map issue

Hi Team,While uploading the data using transform map there is an issue encountered in the source table is loaded with the correct choice values and after tranform the data the data is getting incorrect and picked the wrong choice value.Please help to...

Guptha123 by Tera Contributor
  • 616 Views
  • 3 replies
  • 0 helpfuls

Resolved! Notification email

Hi,I have a requirement to send notification email to the employees manager of XYZ company. It is a pre-hire notification email which includes Employee name, email and hire date. It should run on a daily basis in sys_user table. First we have to chec...

Raji15 by Tera Contributor
  • 1211 Views
  • 10 replies
  • 0 helpfuls

Add or remove columns from a Single score data visualization list

Hi, I am trying to edit the default columns on a Singlescore Data visualization widget using UI builder.But when I try to edit the data source to add new columns to the list, I am not able to find any place to add or remove the columns. Can anyone gu...

Prem5_0-1669850886344.png Prem5_1-1669850988776.png
Prem5 by Tera Contributor
  • 857 Views
  • 4 replies
  • 0 helpfuls

5 Whys RCA

Hello All, I want to know how 5 Whys RCA is enabled for problem management in ServiceNow. Thanks & Regards,Samyak Jain

Resolved! Change request model

Hello, We have multiple model options for creating new change in the Xanadu release. How can we remove the unwanted options for change models? I appreciate any help you can provide.Thanks

Community Alums by Community Alums  
  • 746 Views
  • 2 replies
  • 3 helpfuls

Reference Qualifier

Hi All,I am trying to show up only members of a particular group to be selected in the reference variable in portalBelow is script include I'm calling from Reference qual but it is not working. Have tried passing the sys_id of the groupPlease helpScr...

Jenjoe12 by Tera Contributor
  • 291 Views
  • 1 replies
  • 0 helpfuls

Adding New stages in the RITM List view

Currently we are using out of the box flow " Step Based request Fulfillment" In all our catalog items, As per the flow it will show only three stages i.e.. "Service Fulfillment", "Complete", "Closed incomplete". But our requirement is to add more sta...

Rama26 by Tera Contributor
  • 567 Views
  • 2 replies
  • 0 helpfuls

Copy change details in the change task

Hi All,I have a requirement to create a UI action to copy change Planned start and end date, short description, description in the change task.Please help in this.Thanks,Sam

Samiksha2 by Mega Sage
  • 865 Views
  • 22 replies
  • 0 helpfuls

Resolved! Open URL in new window through UI action in agent workspace

Hi, I want to open a URL in new tab through agent workspace UI action. I tried multiple things such as : action.setRedirectURL("www.gogle.com");  g_navigation.openPopup(url) window.open(url, '_blank');   But nothing seems to work. Any help is appreci...

Pratik13 by Giga Contributor
  • 2528 Views
  • 4 replies
  • 1 helpfuls

ATF Auto Re-run failed tests

Hi, I am looking for a way to re-run failed test cases from the last test run. Every day we run a couple of test suites which is about 350 test cases. Each day we have to re-run failed test suites (about 20 ). Re-running the failed test suites eventu...

Dakker by Tera Guru
  • 488 Views
  • 1 replies
  • 0 helpfuls

Resolved! Report on SLA/OLA - duration it was with each group

Good day,We are trying to get a report on how long an SLA definition was with each group and what the SLA Definition is.We have an SLA Definition named 'Incident Service Restore 1 (Desk Side)'.  How can we create a report that shows the definition na...