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Need to send email to team with itil removal users list

Hi, I am able to remove itil role from user if they are not logged in 60 days, but I need to send an email to team members ex: test1@example.com, test2@example.com (in excel like: User ID, Name, Email, Last Login)before itil removal or after itil rem...

Opening favorites in Service Operations Workspace

Hello, when I open a favorite while operating out of SOW it takes me to a list of records with the view "Service Operations Workspace" but it has the normal backend UI. Is there a way to open favorites but stay in the SOW UI?   

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Resolved! Switch condition not working in workflow

Hi, I have created a workflow using a switch block and the variable used inside the switch condition is a single line text. I see the switch block is stuck and does not move to the next block. In the logs created through workflow see the typeof vari...

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Hari1 by Mega Sage
  • 2550 Views
  • 6 replies
  • 2 helpfuls

copy mrvs fields to html field on change request form

Hello I have multi row on RP and i need copy mrvs details to html field . i try it but it's not working .i create BR that run after the change request state is open .this is the code:(function executeRule(current, previous /*null when async*/ ) {    ...

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Omer Revach by Giga Contributor
  • 274 Views
  • 1 replies
  • 0 helpfuls

Plugin ID

Hello,  I have a question : Why do some ServiceNow plugin IDs have 'sn' while others have 'snc'?For example Agent Workspace[com.snc.agent_workspace.csm] Asset Management[com.snc.asset_management] Thank you  NidhaL

NidhalZ86 by Tera Contributor
  • 1508 Views
  • 4 replies
  • 3 helpfuls

Issue with Transform Map Creating Duplicate Columns

Hi Team,I am facing an issue with a transform map. There is an OOB transform map for one of the HAM tables. The user has the option to download a template and execute the job.For one of our requirements, we were asked to enable this functionality fro...

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monica190 by Tera Expert
  • 992 Views
  • 5 replies
  • 0 helpfuls

Resolved! Fix script to close the RITM and Associated REQ and SCTASK

Hello All, Can please someone help me with the Fix script to close the RITM records which are active and not updated before one year ago. i need to fetch data encoded query on RITM."active=true^sys_updated_on<javascript&colon;gs.beginningOfOneYearAgo...

Rakesh40 by Tera Contributor
  • 747 Views
  • 3 replies
  • 2 helpfuls