we are trying to configure SLA's for Knowledge Articles wherein if the KA is not approved with certain time frame, it should move back to Draft, we understand kb_knowledge is not extending the task table and we don't have entitlement for com.snc.sla....
how to make the question mandatory based on other two question for a survey
Hi,I am trying to embed a Survey on outlook. I am using Outlook Actionable Messages(sn_ms_oam) plugin for this purpose. The survey invitation email with subject "The Survey invitation: New survey on Customer Satisfaction Survey" generated the survey ...
I am attempting to start contract management in Service Now and have a question regarding tying contracts together. For instance, we have a Microsoft EA. Under that EA we have several products that are covered. For those products, such as SQL, ...
HI All, I need to change Revised by to Updated by in ServiceNow, Currently we are in Xanadu version we are getting Revised by not updated by. we need to get updated by. can anyone help me , how we can can do this please, I have also raisedhi case but...
We have several assignment groups that grant the ITIL role, either directly or through inherited roles. I’m trying to build a report that identifies users who do not have either the ITIL or Read-only ITIL roles. Could someone please advise on which f...
Hi everyone, I was asked to modify the assignment group value from an change template. Can someone let me know how can we edit the value there. Regards, Lucky
Hi Everyone, Would just like to find out with regards to data displaying outside of a field that has been resized.So we have a sensitive data field that we are using and when switched to Next experience the field was much larger than it was in UI16,...
Hi everyone, I hope you are doing well.Currently in our Virtual Agent configuration we have multi-link to display several articles from the 'kb_knowledge'. Currently the URL is being displayed as 'https://<InstanceName>.service-now.com/kb_view.do?sy...
We have few tables in the instance for which sys_id table for the cis are already created. We want to create few more custom tables for sys_id's of the cis . How can we achieve this?
Hello All, I am checking the Timezone field on Schedule.And under child schedule entries which is cmn_schedule_span table, there also it shows this timezone field.I was trying to understand from where does the timezone value appear under child Schedu...
Hello All, Abit new to this, but how do i see the configured workflow in a module, EG incident module?
Hey all, We have shared mailboxes and any emails to them is redirected to ServiceNow and cases have been created. Now, we suddenly, stop receiving these kind emails. I have checked all email accounts and connections, logs everything looks perfect fro...
Hi All,I have an custom scoped table extended from task table. I would like to add custom choices for state field, what is the best practice to add custom state choices and their values. Also, how would I define close states and WIP states? Thanks!
Business Rule:This BR runs fine, but I would like this to run in an onChange client script. Client Script:This client script does send the sys id to the script include. Script Include:The script include receives the location sys id, but never returns...
