One of our users reported this and I wanted to see if anyone found a way to fix this. OOTB, itil users are only allowed to resolve an incident, and not close: Here's the issue. When a user in list view, they are given the option to close: I was ask...
Hi,A 'CheckBox' variable set to "read-only = true" can be selected even if it is shown in the portal view as not allowed.This behaviour has been seen in the order guide and catalog item.What would be the reason and how to find and correct it. Please ...
Hello, has anyone created a PO log using ServiceNow? I have the basics of creating one via the Service Catalog. I just want to see if any other companies have pulled this off? Also, one someone request a PO would anyone has advise as far as getting a...
In my use case where i have total 7 catalog item ( in order Guide), where 6 of them run on same workflow (fulfillment process) and 7th ( which is basically adding user into requested groups after respective group manager approval) run on another flow...
We have configured skill-based routing for RITMs on one of the catalog items. As part of this, we created a new skill, established a skill determination rule, and made the skill mandatory. We also associated the skill with a user in a specific group....
I'm a user of ServiceNow. I am trying to print the Change Request form using the PDF option, but it only prints the main form. How would I print all of the RFC to include the tabs such as Impacted Business Applications, Impacted Territories, Change T...
Hi All,I am new to this REST API and have a requirement to create an API which will contains all the variables included in my New Hire Catalog item.We need to share this API to third party who can then post the message to service-now.Issue is my New ...
Hello.I have designed a flow and when I try to run it, it fails at if statement.So, I have used an action to fetch "Token" and "Token Status Code", i.e. if successfully fetched it returns 200(string) as status code, Now until this part it executes fi...
only members of the 'IT Support' group can create incidents. How would you configure this in ServiceNow?
Hi All , I am receiving error message while opening the walkup experience in portal , i have given the role but not able to see Please help me to resolve this problem, Thanks and Regards,Chandan pata
In Agent workspace,g_modal.showfields we use .then and give code to execute if the user clicks OK button , Can you help me what function we need to use to give the code when the user clicks Cancel
Hi,In problem management if i click Fix then it is opening ui page mentioned in the below screen please see below: how can i find the ui page of this Fix please help me out with the steps. Thanks
We have a custom scenario on a specific catalog item to (i)prepopulate certain set of variables on load of the MRVS & (ii)make them visible true . However, on the change of another variable present in MRVS, we need to (iii)prepopulate another set of...
Hi, Could you please suggest on how to restrict each item in a single line as well as to validate if there is whitespace in each line. Please see the image for reference. Thanks in advance.
Hi everyone ! I would like to add a Submit" button instead of "Order now" in only one of my catalogs items (internally). Actually, I see this : And, I want this : Is it possible or this setting is purely for Service Portal ? Thanks Mandy
