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Resolved! Run report to include an Approval Group column

Hi, I have a client who is asking me to run a report with the following columns:Change request #short descriptionplanned start dateplanned end dateapplicationapplication serviceapproval group?and approval I'm able to pull everything into the report e...

mgoodwin12 by Kilo Expert
  • 538 Views
  • 3 replies
  • 1 helpfuls

CMDB 86

ServiceNow contains a resource which provides the following:A standard and shared set of service related definitions across ServiceNow products and platform thatwill enable and support true service level reporting.A CMDB framework across our products...

Ashok  kumar by Tera Contributor
  • 412 Views
  • 2 replies
  • 0 helpfuls

Possibility of defaulting @mention to caller of the incident?

Whenever any user does a mention (@ mention ) inside the work notes we are trying to default the search result to the Caller of the incident and rest of the results to follow. (similar requirement for CHG as well)For example: If I have three users in...

Sanny007 by Tera Contributor
  • 309 Views
  • 2 replies
  • 0 helpfuls

Simple report on historical assignments

Hi, Is there a simple of way of looking at how many tasks a certain team has been assigned over the last month? I'd really like to be able to know how many times a task was sent to a particular team, they may have then reassigned them on elsewehere a...

JSSNow by Tera Contributor
  • 471 Views
  • 4 replies
  • 0 helpfuls

Resolved! Issue with Idea Records

Having an issue with our in house Demand Manager unable to view the available "Create Task" option on the Idea record. He can only see Demand, Project and the TeamSpaces option:While I, with admin role, can see all of these options:Assuming this is r...

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terrieb by Tera Guru
  • 728 Views
  • 11 replies
  • 0 helpfuls

Issue with email Recipients in survey

Hi, I have created survey for once the request is closed, the survey should be trigger to the user(Requested for) and it is triggring OOB Request survey notification but the requested for user is not getting in email Recipients.Can anyone please help...

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mania by Tera Contributor
  • 223 Views
  • 2 replies
  • 1 helpfuls

Client script

Create One list type field reference to User table . When someone removes any values from the list or add any users to the list fields , then it will shows the alert/ pop - up with the added/removed users list to the end user.Using incident table(OnC...

Ram012 by Tera Contributor
  • 176 Views
  • 2 replies
  • 0 helpfuls