Usage of SLA Condition script/rules
Pros/cons of using this functionality? Noticed any defects/issues?
Forum Posts
Dynamic SLA schedule based on task assignment group
How to create an SLA with a dynamic schedule based on the assignment group with different schedules.Ex. If an incident occurs to a 24x7 team in the early hours of the morning, the SLA must run, however, if the team is assigned to a group that has a 1...
DevOps Change Velocity Perception Survey
Hi ITSM community members, The ITSM product team is seeking feedback on initial customer perception of the DevOps Change Velocity product (whether you've used it, are familiar with it, or have never heard of it). If you'd like to help and provid...
Resolved! Transform map issue
Hi Team,While uploading the data using transform map there is an issue encountered in the source table is loaded with the correct choice values and after tranform the data the data is getting incorrect and picked the wrong choice value.Please help to...
Resolved! Notification email
Hi,I have a requirement to send notification email to the employees manager of XYZ company. It is a pre-hire notification email which includes Employee name, email and hire date. It should run on a daily basis in sys_user table. First we have to chec...
Resolved! Variable needs to visible in catalog item and the same variable do not visible in Orderguide
Hello, I am having a requirement that is We have a variable 'Requested for user' needs to visible in the catalog item. The same catalog item we have have added in rule base order guide. In that oder guide the same variable ''Requested for user" needs...
Add or remove columns from a Single score data visualization list
Hi, I am trying to edit the default columns on a Singlescore Data visualization widget using UI builder.But when I try to edit the data source to add new columns to the list, I am not able to find any place to add or remove the columns. Can anyone gu...
User gs.getProperty('instance_name') not allowed on different scope
Hi All, I'm trying to use gs.getProperty('instance_name') on Google Drive scope but the flow execution throw an error : Error: properties from scope sn_gdrive_spoke not allowed I've created a cross scope privilege as mentionned on the article : http...
5 Whys RCA
Hello All, I want to know how 5 Whys RCA is enabled for problem management in ServiceNow. Thanks & Regards,Samyak Jain
Resolved! Change request model
Hello, We have multiple model options for creating new change in the Xanadu release. How can we remove the unwanted options for change models? I appreciate any help you can provide.Thanks
Facing issue while sending Email notifications, attachments/images in Email body
Hi,For requirement, we connected Jira and ServiceNow. When a Jira bug is created, An Email notification from ServiceNow is sent to the team, that includes attachments/images or both. when email is sent it is capturing signature and company logo as at...
Facing issue while sending Email notifications from ServiceNow, attachments/images in Email body
Hi,For requirement, we connected Jira and ServiceNow. In Jira, we have support team. when support team gets any Email, it is forwarded to ServiceNow and through ServiceNow a Jira bug is created taking details from email forwarded. Here, the issue we ...
Reference Qualifier
Hi All,I am trying to show up only members of a particular group to be selected in the reference variable in portalBelow is script include I'm calling from Reference qual but it is not working. Have tried passing the sys_id of the groupPlease helpScr...
Adding New stages in the RITM List view
Currently we are using out of the box flow " Step Based request Fulfillment" In all our catalog items, As per the flow it will show only three stages i.e.. "Service Fulfillment", "Complete", "Closed incomplete". But our requirement is to add more sta...
Copy change details in the change task
Hi All,I have a requirement to create a UI action to copy change Planned start and end date, short description, description in the change task.Please help in this.Thanks,Sam
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