I'm trying to export a excel file of the SLA Details from SLA definition table. When I'm extracting the data from the list view the SLA conditions are not captured properly. For example if the Start condition as the filter as Configuration Item is on...
i have arequirement that i have incident form that need to show to one user and should not visible to another user . how can i achieve this in servicenow.can any one expain me with answer . @Ankur Bawiskar
I am working on creating a UI Action form button This action should first look at 8 different fields and make sure they are all populated. If any of them are not populated then it should display a message saying "All fields must be completed" and ta...
Hi All , I am trying to copy close notes from incident task (when its close complete) to parent incident record in worknotes. here is the before update with condition close notes changes business rule is used: (function executeRule(current, previous...
Hello- New ServiceNow Platform Owner here! We recently imported the location user attribute into our platform. When we run a report and add the location field, the user's location is returning as empty.
Hi Experts,This '"Scheduling conflict detected. Review the Conflicts for section" warning message not visible in change form, i am already checked UI script-ChangeRequestConflictUtils, and UI macro-change_request_conflict_progress. how to resolve th...
hi Folks, please provide your input on following question We have a list collector variable named "Select Users" in a catalog item form. When a user submits a request for this catalog item, a separate Requested Item (RITM) should be created for each...
From the Service catalog, when building a catalog item (in this ex, for requesting a monitor cable or converter/extender), what is the best way to use pictures to select an item vs checkboxes, drop downs, etc. Since I don't expect most users to know...
Hello, Need to deactivate the OOB announcment "Alert : Appsec Daily Data Collection". I make it active as "false". However it will activating automatically after some time. What code makes this announcment as active automatically. Can anyone help me...
Hi Community, We need to setup from scratch (not aware of anything available using Integration Hub etc.) a process that will reset Entra MFA to allow colleagues to register a new device to handle MFA. Unfortunately, there is no OOB solution like the...
I want to send a email notification every 6 hours. The email body will contain the count of all open tasks , the tasks number and short descriptions of those open tasks. Please help urgent.
I want to send notification mail reminding that a task is opened. The mail should be sent every 6 hours until the task is closed. Please help its urgent
Hello,Description:I have a catalog item that does not contain a specific variable in its configuration. However, when a request is raised using this catalog item, the Flow Designer context of the RITM shows this variable.I have checked:The catalog it...
Hey Guys, Sorry if this is the wrong place but I wanted to know the best way to relate ci's to a change request. My company is wanting to basically tie a Service and Service offering at the Change Request level and actual CI's at the change task le...
How to change the position of the Add attachments in catalog item.Please go through attachment for more details.
