Bundle Catalog Item
What is the best method to use to bundle catalog items together .. like a PC and an Monitor item? So when a user selects an item all the child stuff comes along with it?
Forum Posts
Email in Workspace incident gives incorrect From address in workstream
When emailing the Caller from an Incident using the email tab in the Workspace view the From address appears as my own user record instead of the Helpdesk email address in the ticket activity stream in ServiceNow. In the Classic Incident view the cor...
How to find 'Search' report configuration
Hi All,Where I can find a configuration for 'Search' in Report module? Is there any way to speed searching for specific report up?
Moving custom updates to commited or completed update set
Hi All, I want to know if I move a few custom updates or developments to an update set which is already committed or completed the developments will work or not ? Thank You
Resolved! Set up 301 and 404 Redirects For Retired Knowledge Articles
Hi Community members, As per below URL, we have new feature in Tokyo for knowledge: Ability to set up 301 and 404 redirects for retired articles. https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/product/knowledge-management/concept/c...
MID Server Sizing for Integration - Cost optimization
We have a customer who wants to Integrate Bomgar, Tanium, BigFix, MS teams and SSPR (password reset) Nanoheal and SolarWinds across 9 Data centres in total. Planning to propose:Windows Server 2022 Standard - Multicore/Multi CPU (4), 16GB RAM, 64-bit ...
Service bridge Plugins
Hello All,We have a requirement that an incident be created in instance B when a case is established in instance A from portal and assigned to a specific (XXX) group.We considered use OOB service bridge for this. So the query is now.Two plugins (SB ...
Mirror the functionality of Manager and Exclude manager in the group table
Hi Everyone, Can someone please explain me about the functionality of Manager and Exclude manager in the group form in our ServiceNow because I got the requirement similar to functionality of Manager and Exclude manager in the group.Requirement : "S...
Change request Cannot Request Approval if Planned Start has passed
When submitted a Change Request, the user cannot click Request Approval if the Planned Start date is prior to the current date.
Resolved! Risk Assessment link as a button is not working
Hi All, I took the Risk assessment UI Action on the change table and copied it to make it available as a button as well. In my case, when I created the button (both options are available on the form), the risk assessment would not work. No matter if ...
Resolved! ATF - Order Item in SP is not submitting
Hello,I'm quite new to ATF and I have an issue with submitting an Order Item in SP. To show you the problem, I simplified my test case. It contains 3 steps:Impersonate user (I know, I'm not supposed to do that - usually I create the test users)Open a...
Unable find the filed 'Drilldown View" In report.I need open in case view automatically.
Hi Team, I have one requirement. I have created one report in case table. I created report in list type . When clik in one record it was open in default view . I need open in case view automatically instead of default view. I tried add drilldown vie...
When i select default view it should still redirect to case view in case table.
How can this be achieved: When i select default view it should still redirect to case view in case table.
Hide or block the OOTB views on change request list
Hi I have a default views which are from scoped applications, we need to hide or block those highlighted views on change request form for all users not for ITIL users and we can't delete those views i tried to Ui views those are not worked for me
Gen AI & Now Assist
Hi All,Please help me find answers for the mentioned Queries related to Gen AI Features & Now Assist Incident Summarization Queries----------------------------------1)Is incident summarization available for end users also or only for Resolvers?2)Can ...
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