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Resolved! Change Model approach - seqential approvals

Is anyone able to offer any guidance/best practice for implementing sequential approvals under the Change Model (Change Approval Policies) approach to Change Management? e.g. in the Assess stage, we want "Group 1" to approve the change, THEN "Group 2...

How to drill down on a reffence field

Senario:We have two department fields (Department & Sub-Department)Department is the Parent of Sub-department. The goal is to select Department and have the ability to select the sub-departments based on the the Parent field being the parent value

John H1 by Tera Guru
  • 608 Views
  • 7 replies
  • 0 helpfuls

In sc_task visible variable value is getting cleared

I made a variable in catalog item  Variables : demo1 and demo2 Catalog UI policies : one to hide demo 1 on ritm and one to display+mandatory demo1 on task  ** Both UI policy actions : Clear variable value unchecked   The issue is When i m entering va...

yashu1995 by Kilo Guru
  • 1639 Views
  • 8 replies
  • 2 helpfuls

Check box validation

Hi All,I have a requirement on checkbox validation ,seeking your help how to achieve using onsubmit client scriptThere are four checkboxes under a label1) Make first checkbox always mandatory selection2)Remaining 3 checkboxes - select at least one ch...

Jenjoe12 by Tera Contributor
  • 396 Views
  • 1 replies
  • 0 helpfuls

UNauthorized change request

Hi team,I have a requirement whenever we modify the parameters of configuration item, then we have to create an unauthorized change request. Right now we configured to only one class type of servers but in future we will include for some types of cla...

snow57 by Tera Contributor
  • 411 Views
  • 2 replies
  • 0 helpfuls

Write access for assigned to user from parent

Hi all,Description: Parent Assignee can write state while activeCondition: Active = true AND (user is in parent records “assigned to” field OR User is a member of the parent records “assigned group”) can we achieve this by using condition i tried but...

shaik17 by Tera Contributor
  • 196 Views
  • 1 replies
  • 0 helpfuls

flow designer wait for condition builder script not working?

I have used below script to check the devicehash and if it consist any value it can go further otherwise it should wait until it get the value. Please check below otherwise suggest me another base practice if any? var devicehash = fd_data.trigger.req...

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KM SN by Tera Expert
  • 350 Views
  • 2 replies
  • 0 helpfuls

Issue with export from sys_choice table

When exporting data from sys_choice table on excel or CSV, if the Value of a record is -5 Then on export is is taking as '-5. The same is happening on PDI instance as well. Anyone have any idea on this.

Ap_1 by Tera Contributor
  • 364 Views
  • 2 replies
  • 0 helpfuls